Course Hero’s earns a 4.5-star rating from 1667 reviews, showing that the majority of students and educators are exceptionally satisfied with educational resources and support.
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Replied
Account
Good day,
@CourseHero
I cannot log in to my course hero account. I tried all the trouble shooting stuff such as clearing caches and logging in to Google. But I kept on displaying error try again later.
I have an above average rating on my account. And I still have a 200 dollar on my account.
I already emailed you. I don't have the means to call you.
Desired outcome: I'd appreciate a response as soon as possible.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for reaching out to us through Complaints Board. I am sorry to hear that you are experiencing difficulties logging into your Course Hero Tutor account. I see that you mentioned that you have emailed our support team already and currently do not have the means to contact us by phone. No worries, we are are here to help.
Would you be so kind as to provide us with your email address so that I may have one of our specialized agents reach out to you directly so that we may resolve your login issue?
I look forward to hearing from you soon!
All the best,
Phil
the documents that I posted was wrong. and it is already 1 week, they still take my documents down.
I already emailed them details and everything, They always asked for the URLs happened last week at midnight but my documents weren't removed at all. the documents posted includes personal information of several people. hope you might consider helping me out. Thank you!
Desired outcome: I would like to see actions from them. they should delete my documents immediately
Replied
Removing documents I have uploaded.
I have uploaded notes and assignments from my university which has been asked to remove it immediately by the lecturer. If not removed within 24 hours, I'll be punished and reported to Student Disciplinary Tribunal. I really need to remove the documents I uploaded since there is still no action taken by the course hero after I filed to take down the documents. Thank you!
Desired outcome: Removal of the documents I uploaded in Course Hero.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for reaching out to us through Complaints Board. If you have not already please contact our Customer Support team at support@coursehero.com in regard to the removal request of any content. They will be best able to assist you at this time.
Replied
Unconsented uploads
Hello, I would like to ask if you could delete this page. Someone posted my CV without my permission and it has all my private information. Whenever I try to search my name on google, I always see the thumbnail of this image. I hope you could do something about it?
It is very important that it would be taken down as this may affect my private life. Thank you.
https://www.coursehero.com/subjects/disenyo-pandi-pandi/
see the link for the page.
I will attached the screenshot of my concern.
Desired outcome: I would like for your company to take down of my CV in your website. And also take down the thumbnail of my CV in google search images.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for reaching out to us through Complaints Board. We are sad to hear that you have found personal material that you did not authorize to be uploaded to Course Hero. If you have not already please contact our Customer Support team at support@coursehero.com in regard to the removal request of any content. They will be best able to assist you at this time.
Confidential examination files to be deleted in my coursehero account as per professor command
I just wanted all my uploaded files deleted. If you can read this please help me. I'm afraid I might get expelled for uploading these examination keys and other important files from our subject. I don't really remember each date I uploaded but I just wanted all of the contents and documents I uploaded deleted. Please send urgent action and response before the top-level management noticed this.
This is my profile link: https://www.coursehero.com//profile/5143desh/
This is the specific file that I really prioritize to delete: https://www.coursehero.com/u/file/141180682/BusTax-1-19-Quizzes-merged-1pdf/?__chid=014401e0-f4ea-4f18-a52d-662a8a34d577
Desired outcome: All contents uploaded to my Coursehero account will be deleted.
Replied
To delete all documents due to university consent
I am requesting to remove all the documents in my course hero account because I have accidentally uploaded notes and lab reports that need my university lecturer's consent. And I need to remove those documents before there is action from the top-level management of the university. I have asked course hero to remove but there are still no action has been taken yet. I really need to remove all of the documents from my account as soon as possible.
Desired outcome: delete uploaded documents from my course hero account
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for reaching out to us through Complaints Board. We are sorry to hear that you have requested to have documents removed but have yet to be contacted. Would you be able to provide me with the email address associated with your Course Hero account so that I may have an agent personally look into your request and update you?
Regards,
Phil
Documents that violated the rules of our school.
I have uploaded notes from my university which has been asked to remove it immediately by the lecturer. All the notes I got from my university which actually I need to ask from consent from the owner since it are made for only university students. I have accidentally uploaded few notes from my university into course hero and now I really need to remove before there are action from the top level management of the university. I have asked course hero to remove but there are still no action has been taken yet. I really need to remove all of the documents from my account as soon as possible. I already submit for takedown.
This is the link https://www.coursehero.com/file/149963088/Poverty-and-inequality-global-Chapter-24pdf/
Desired outcome: I just need your help to takedown the document.
I just need help to takedown all the documents in my coursehero because I accidentally upload the notes of our school and I asked to delete all of it. I already submit for takedown but it didn't work and they don't respond. I do hope for your help and action.
Replied
My uploads
Hello sir, I am student doing my MBA right now and giving my end term exams in an online mode. While exploring coursehero website I uploaded my answer scripts by mistake and coursehero took it without any confirmation button. My papers have not been evaluated and will go through plagiarism check while going through evaluation. I here by request to cancel my uploads because I dont want my grades to be affected. Please help me through this and I am panicking and dont know what to do. PLEASE HELP.
Desired outcome: I want coursehero to deete my uploads as soon as possible
https://www.coursehero.com/u/file/151725252/21020058-SaloniChopra-PeopleManagementdocx/#question
https://www.coursehero.com/u/file/151725205/21020058-Saloni-Chopra-Macro-Economics-docx/#question
https://www.coursehero.com/u/file/151725142/21020061-Dheeraj-Karun-Koilada-Macroeconomicsdocx/#question
https://www.coursehero.com/u/file/151724598/21020061-Dheeraj-Karun-Koilada-Consumer-Behaviourdocx/#question
https://www.coursehero.com/u/file/151724946/21020061-Dheeraj-Karun-Koilada-People-Managementdocx/#question
https://www.coursehero.com/u/file/151724514/21020061-Dheeraj-Karun-Koilada-Business-Research-Methodsdocx/#question
These are the uploads and my username is -rushronromm
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for reaching out to us through Complaints Board. If you have not already please contact our Customer Support team at support@coursehero.com in regard to the removal request of any content. Please be sure to include all of the URL links that require removal just as you've done in this post. They will be best able to assist you at this time.
All the best,
Phil
It is about my documents on your site
Good day! I am requesting to remove my documents on your site for I posted a document accidentally. That documents includes the name of the people who owns and create the document which will be a very big problem if the document will spread. And I will be deactivating or may be deleting my course hero account for some important reasons. It happened May 30, 2022 at midnight. I was really hoping if you could remove all my documents from your site. Thank you!
here's the link to the profile.
tps://www.coursehero.com/profile/ChancellorRat1502/
Desired outcome: Please delete or remove all the documents posted on this account.tps://www.coursehero.com/profile/ChancellorRat1502/
Mistakenly uploaded my friends research work
I mistakenly upload my friends research work on May 18, 2022. Kindly help delete/remove asap
Desired outcome: Please remove work
Please take down the following files
Good Day! Please help me ion removing some of the files in my account. I accidentally uploaded some files that have my name and signature on it.
Here are the said files:
1INDUSTRY_Aquino_Bruzo_Molina.docx
https://www.coursehero.com/file/110374955/1INDUSTRY-Aquino-Bruzo-Molinadocx/
Nikka Roberts Bruzo.docx
https://www.coursehero.com/file/110356151/Nikka-Roberts-Bruzodocx/
ACTIVITY 2.docx
https://www.coursehero.com/file/110353428/ACTIVITY-2docx/
[protected]_[protected]
Course Hero: [protected]_[protected]_[protected]_n.jpg
[protected]_[protected]_[protected]_n.jpg
Course Hero: [protected]_[protected]_[protected]_n.jpg
Thank you
Desired outcome: Please remove the files
Login Problem
I was experiencing payment failure so I decided to log out and log back in but I have not been able to log in. The login page keeps redirecting me. Kindly help me out. I have been very helpful to the students. For two days now I have not been able to log in.
Desired outcome: Help me to log back into my tutor account. [protected]@gmail.com
Please delete my essay
I have uploaded a module from my university which has been asked to remove immediately by the lecturer. All the notes I got from my university actually need to ask for consent from the owner since they are made for only university students. I have accidentally uploaded a few notes from my university into the course hero and now I really need to remove them before there is action from the top-level management of the university. I have asked course hero to remove but there are still no action has been taken yet. I really need to remove all of the documents from my account as soon as possible.
I can't delete my uploaded file which has including very personal private information and which is very dangerous for my family
I am humbly requesting you to please remove my uploaded files in your site as soon as possible. Especially our research paper mentioned below. It may cause problem to me and my family personally especially mt father's personal information included a lot.
This is the account who uploaded my files.
https://www.coursehero.com/r/4xEaJdAK/
https://www.coursehero.com/r/3xuHibKS/
https://www.coursehero.com/r/j3TKKZWb/
https://www.coursehero.com/r/c53e4NSx/
https://www.coursehero.com/r/T5TNWAwS/
Desired outcome: This document has personal, private information of my family. please take iy down. I apologize many times.
Replied
Module that I need to remove
I have uploaded module from my university which has been asked to remove it immediately by the lecturer. All the notes i got from my university which actually i need to ask from consent from the owner since it are made for only university students. I have accidentally uploaded few notes from my university into course hero and now i really need to remove before there are action from the top level management of the university. I have asked course hero to remove but there are still no action has been taken yet. I really need to remove all of the documents from my account as soon as possible.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for reaching out to us through Complaints Board. I understand you have accidentally uploaded documents that you now wish to remove. I am sorry to hear that you have not been able to get this taken care of yet. At this time I ask that you contact our Customer Support team at support@coursehero.com where we can investigate your request further and work expeditiously to resolve your concern.
Thanks,
Phil
I want to delete all the documents that I have uploaded.
I have uploaded notes from my university which has been asked to remove it immediately by the lecturer. All the notes i got from my university which actually i need to ask from consent from the owner since it are made for only university students. I have accidentally uploaded few notes from my university into course hero and now i really need to remove before there are action from the top level management of the university. I have asked course hero to remove but there are still no action has been taken yet. I really need to remove all of the documents from my account as soon as possible.
https://www.coursehero.com/u/file/100377801/ThinkBeyond-HUYATIDpdf/#question
https://www.coursehero.com/u/file/100374481/Module-6-Answer-Sheetdocx/#question
https://www.coursehero.com/u/file/100375404/Module-5-Answer-Sheetdocx/#question
https://www.coursehero.com/u/file/100374490/Module-3-Answer-Sheetdocx/#question
https://www.coursehero.com/u/file/100375954/Module-3-Answer-Sheetpdf/#question
https://www.coursehero.com/u/file/100375658/TTL-Answer-Sheetpdf/#question
https://www.coursehero.com/u/file/100371593/Safety-Educationdocx/#question
https://www.coursehero.com/u/file/100371298/Module-2-Answer-Sheetdocx/#question
https://www.coursehero.com/u/file/100371430/Module-3-Answer-Sheetdocx/#question
https://www.coursehero.com/u/file/100370955/Arts-and-Crafts-of-Mindanaopptx/#question
Desired outcome: I would like to delete all the documents that I have uploaded.
Replied
Request for additional payment
I make a payment for monthly subscription to enable me use your service but I asked again to make another payment. Please can you clarify this speedily. The purpose of the payment was for your service.
The payment was $24.5 and deductible every other month.
My details information are:
Name: Ata Fidelis Enyia
Mode of payment: Discover card.
Treat as urgent.
Thank you.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for contacting us through Complaints Board. I will be glad to point you in the right direction so that we may resolve your concern quickly. I understand that you purchased a subscription for Course Hero and now it is asking for additional payment. This could be contributed to inputing incorrect credentials when signing on. I would advise double checking that you are entering in the correct email address associated with the purchase. If you are still experiencing issues logging in to your paid subscription account, please contact our Customer Support team at support@coursehero.com where our experienced team may help you further in locating the correct account and resolving your issue.
All the best,
Phil
Replied
Delete my uploaded documents
Hi Sir/Madam,
Hope you are doing well.
I’m writing this regarding my request for removing my uploaded documents in CourseHero. I accidentally uploaded my own work (assessments and essays) to course hero without university consent. What I uploaded before only basic information and I didn’t get the perfect scores for it. Now I’m being asked to remove it by the lecturers to avoid copyright infringement case and misinformation. In this request, I list everything that I’ve accidentally uploaded:
https://www.coursehero.com/file/61636259/AMGT202-Assignment-1docx/
https://www.coursehero.com/file/36718214/ACCG101-Individual-Reportdocx/
https://www.coursehero.com/file/61598874/ACOM101-Assessment-1-2017docx/
https://www.coursehero.com/file/40239149/Reflection-1docx/
https://www.coursehero.com/file/61599091/REPORT-FOR-GROUPdocx/
https://www.coursehero.com/file/61598992/Reportdocx/
https://www.coursehero.com/file/61109399/Essay-week-8docx/
https://www.coursehero.com/file/61590286/part-vellendocx/
https://www.coursehero.com/file/61598997/assessment-2docx/
https://www.coursehero.com/file/61590270/Assignment-one-research-essaydocx/
I really need to remove everything that I’ve uploaded as soon as possible before my university top level management take further action about this issue. I’m truly sorry for this. Thank you and hope to hear from you soon.
Desired outcome: Please respond to my request and help me to delete it.
The complaint has been investigated and resolved to the customer's satisfaction.
All the best,
Phil
Delete some of the files Uploaded in Course Hero
Good day Course hero. I want to complain to remove some of my file that I have uploaded because it reaveal my picture. Please help me with my concern. Its very alarming for me because it reveal my privacy.
Desired outcome: Please remove some of my files showing my pictures.
Replied
Delete Document Uploaded
Hello! I want this specific document to be deleted. It is an examination paper for highschool students that should not be released yet. The professors wanted the document to be deleted immediately. It is a 50-page document uploaded on May 18, 2022. Please help me delete it for I will face sanctions provided by the school management. It is a document uploaded by [protected]@gmail.com
Desired outcome: I want the document to be deleted immediately.
I have uploaded an examination paper that is confidential for the students. My school have known about it and want the document to be immediately deleted. It is composed of 80 items exam about law. I want it to be deleted immediately.
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for reaching out to us through Complaints Board. If you have not already please contact the Customer Support team at support@coursehero.com in regard to the removal request of any content. They will be able to provide you with the best assistance at this time.
Best regards,
Phil
Course Hero Reviews 0
About Course Hero
One of the key features of Course Hero is its extensive library of study materials. The platform has over 25 million course-specific study resources, including notes, study guides, and practice exams, that have been uploaded by students and educators from around the world. This vast collection of resources covers a wide range of subjects, from math and science to humanities and social sciences.
In addition to its study materials, Course Hero also offers a range of tools and features to help students improve their learning experience. For example, the platform has a Q&A section where students can ask and answer questions related to their courses. This feature allows students to collaborate with their peers and get help with difficult concepts.
Another key feature of Course Hero is its 24/7 tutor support. Students can connect with a tutor at any time of day or night to get help with their coursework. The platform also offers personalized study plans and progress tracking tools to help students stay on track and achieve their academic goals.
Overall, Course Hero is a valuable resource for students looking to improve their academic performance. With its vast collection of study materials, collaborative features, and personalized support, the platform provides students with the tools they need to succeed in their courses.
1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Course Hero. Make it specific and clear, such as "Unauthorized Subscription Charge by Course Hero" or "Difficulty Accessing Paid Resources on Course Hero".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Course Hero. Mention specific issues such as problems with account access, billing disputes, content quality, customer service interactions, or any other relevant concerns. Include dates, any communication with the company, and the nature of the issue. If you attempted to resolve the problem, describe the steps you took and the responses received from Course Hero. Clearly articulate how this issue has personally affected you, whether it's financial loss, time wasted, or frustration experienced.
5. Attaching supporting documents: If you have any screenshots, receipts, emails, or other documents that can support your claim, attach them to your complaint. Be cautious not to include any sensitive personal information that could compromise your privacy or security.
6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with Course Hero. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service improvement, or an apology.
7. Review before submission: Before submitting your complaint, review it thoroughly to ensure that all the information provided is accurate, clear, and complete. This will help others understand your situation and increase the chances of a satisfactory resolution.
8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint against Course Hero on ComplaintsBoard.com.
9. Post-Submission Actions: Following the submission of your complaint, keep an eye on your ComplaintsBoard.com account for any updates, responses, or further inquiries related to your complaint. Engage with any responses appropriately to facilitate the resolution process.
Overview of Course Hero complaint handling
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Course Hero Contacts
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Course Hero phone numbers+1 (888) 634-9397+1 (888) 634-9397Click up if you have successfully reached Course Hero by calling +1 (888) 634-9397 phone number 0 0 users reported that they have successfully reached Course Hero by calling +1 (888) 634-9397 phone number Click down if you have unsuccessfully reached Course Hero by calling +1 (888) 634-9397 phone number 0 0 users reported that they have UNsuccessfully reached Course Hero by calling +1 (888) 634-9397 phone numberMedia Contact+1 (650) 454-0742+1 (650) 454-0742Click up if you have successfully reached Course Hero by calling +1 (650) 454-0742 phone number 0 0 users reported that they have successfully reached Course Hero by calling +1 (650) 454-0742 phone number Click down if you have unsuccessfully reached Course Hero by calling +1 (650) 454-0742 phone number 0 0 users reported that they have UNsuccessfully reached Course Hero by calling +1 (650) 454-0742 phone numberChief Operating
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Course Hero emailssupport@coursehero.com100%Confidence score: 100%Supportchcustomertest@gmail.com100%Confidence score: 100%Supportchsupport@coursehero.com100%Confidence score: 100%Supportipe@coursehero.com100%Confidence score: 100%Supportagrauer@coursehero.com94%Confidence score: 94%Executivedmca@coursehero.com91%Confidence score: 91%Legal
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Course Hero address1400 Seaport Blvd., Building B, 2nd Floor, Redwood City, California, 94063, United States
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Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreDec 12, 2024 - View all Course Hero contacts
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Hello and Good day, I also have same experienced and I email the course hero support team and still have no response on this matter. Hoping for your response, Thank you!