Course Hero
Reviews and Complaints

Hello, I uploaded documents last year, 2021, without much consideration, and the most of the documents I posted were not proofread since I simply clicked and clicked without checking each document. To further prevent disinformation and avoid copyright infringement claims, I'd like to remove all of my uploaded materials. Please assist me. Our professors have asked all students to delete any materials they have submitted to the internet. Please assist me in deleting all of my documents that I have submitted. I have 21 documents in my account, and I'd like them all removed before anyone finds out about them and reads them, spreading false information. Please assist me.

My account has been deactivated and I will no longer be using CourseHero services. I need the linked content removed for the following reasons. All of the documents are my own original work, but some were collaborative and I did not have the consent of my colleagues to upload them. I am no longer comfortable with my private/sensitive information and the private/sensitive information of my colleagues being in these documents, so I would like them removed because it was inappropriate for me to upload the files under the data privacy act."

The materials contain my sensitive information.

The materials were collaborative and uploaded without my colleague's consent.

The materials contain my colleague's sensitive information.

This work is confidential and will cause great damage to me, my colleagues, and my university https://www.coursehero.com/u/file/137067878/Grade-12-Students-Optimism-Towards-Online-Learning-in-the-Midst-of-Covid-19-Pandemic-at-Unida-Chris/#question

I want to delete the documents because I do not intend to upload confidential files from my professors. Please notice my concern as soon as possible.

I have a course hero account and I would like all the documents that I uploaded today to be deleted. My professor recently reached out to me to delete the documents for copyright reasons. Please see the pictures below are the documents that need to be deleted. Thank you in advance!

Good day,

Someone uploaded my work without my consent and now my professor found out now it is affecting my grades I would like you to take it down because it violated my rights. I would like to delete the account and the files that he uploaded immediately thank you. This his nickname amd some of my works he uploaded

BrigadierMoonNightingale21

https://www.coursehero.com/file/140613883/Group6-TaskPerformancedocx/

https://www.coursehero.com/file/115966840/Resumedocx/

https://www.coursehero.com/file/115300293/03-Activity-2docx/

https://www.coursehero.com/file/115967041/02-IndividualActivity-Group2docx/

https://www.coursehero.com/file/139803014/Group6-04Act1docx/

Plea I want on immediate action to this one because its affecting my grade. And I want to delete also my uploaded works here in your website. This is my account link

https://www.coursehero.com/profile/Hkkhhxcggcv/?__chid=1e50d101-e406-4413-98ac-acc7edf82c22

My Account was charged $119 when I subscribed to a $9.95 monthly subscription. I would like my account to be refunded.

I only used course hero for 1 day and $119 was charged to my account. I was charged on May 9th 2022.

I would like the company to pull down my curriculum vitae uploaded on your website. Someone must have had access to my account and uploaded it on your website.

As you know it contains much of my personal information which is sensitive to the public.

As it is now, anyone searching my name on google search is able to access it which is a security breach on my personal data.

I have checked your website and realised there are similar CV's posted.

Kindly help me pull down the said document for my security purposes.

Kindly assist

Regards

mercy chondo

On April 29th, 2022, Course Hero debited $119.40 USD from my account as part of their “premium membership” service. On the same day (Apr 29) at 8:44 PDT I emailed Course Hero support and asked if they could issue a full refund as I was no longer using the service nor had I used it for >3 months. The responses I got were quite ambiguous and can be seen below.

Apr 30, 2022, 8:18 PDT

Hi XXXX,

This is XXXX from Course Hero Customer Support.

Thank you for reaching out to us about your refund request!

In order to better understand the reason for your refund, I would really appreciate if you could provide us the underlying reason as to why you no longer need or plan to use Course Hero.

Furthermore, after further review, the refund was declined by your bank as "unwilling to accept the refund transaction".

At this time we would request you to reach out to your bank as to why refunds are not being accepted on the card as attempting to be processed.

Additionally, your membership has been cancelled to ensure no future charges will be processed.

If you require anything additional please let us know.

All the best,

XXXX

Course Hero Support

_____________________

Upon receiving this email, I swiftly contacted my bank whereby they assured me that a refund would absolutely NOT be rejected unless they detect fraudulent activity or a chargeback to an expired bank card (in which both cases were not true). From here I instantly knew the merchant was using evasive tactics to get out of issuing a refund. I replied to them again which can be seen below.

May 4, 2022, 23:44 PDT

Hi XXXX,

I have contacted my bank. They advised me they would absolutely not reject a refund unless it's to an expired card. My bank card is not expired as it's the same one coursehero used to charge the amount of USD 119. Debiting would not work on an expired card and thus actioning a refund should have went through with no issues.

Kind regards,

XXXX.

_______________________

Upon Course Hero support receiving this email they proceeded to lock me out of my account and then replied:

May 5, 2022, 0:58 PDT

Hi XXXX,

Thank you for getting back to me.

I apologize, we have tried processing the refund multiple times on our end without a positive result. At this time there is nothing further we can do on our end in order to get the refund to go through. We suggest working with your financial institution further to determine what options you have.

If you require anything additional please let us know.

All the best,

XXXX

Course Hero Support

______________________

At this stage I know they are not being truthful about the refund. These types of tactics are very shady, and I now have to be concerned to the types of ethical practices that this company is meant to abide by. My most recent email reply is as follows:

May 8, 2022, 10:09am

Hi XXXX,

As per my account activity you will see I have not used this service in a long time. You will also notice my visa card details are not expired meaning a chargeback can go through. Its unethical and unfair not to offer a refund on an inactive account.

I am asking kindly for a refund otherwise I will need to dispute the transaction.

All the best,

XXXX

The conversation ends here so now I am waiting for a reply before actioning a dispute with my bank. If anyone from Course Hero can reach out to me and get this rectified it would be greatly appreciated.

My instructor has requested me to remove notes from my university immediately since I have posted them. All of the notes I received from my institution, for which I had to obtain permission from the owner because they were solely intended for university students. I unintentionally posted a few notes from my institution into course hero, which I need to erase immediately before the university's senior administration takes action. I requested that course hero be removed, but no action has yet been made. I definitely need to get rid of all of the docs from my account right away.

May 7, 2022 11:30 am

Hi team.

My name is Shaneel Narayan. I am writing this letter to inform you that an unknown person has created account on your site and used my card to pay for subscription an your service. the email he used I trend to find out about from my bank is [protected]@gmail.com. please i need action to be taken and please refund my money back. this accident happened on 30th April 2022. at night time.

I have seen from my bank a money of 44.85USD was deducted then I trended to file up request same night with PayPal. would really appreciate if my full amount gets refunded as I also believe I haven't used your service so I don't want to loss my money.

My email address is [protected]@gmail.com and also previously i have reported my documents were posted too.

I've been receiving the same replies even I already stated my situation. It's like I'm talking to a bot and it's all nonsense. I don't receive anything helpful. I'm so disappointed. The first report was not problem so I figured it was only an error when they declined my request but NO, it has already been a month but my file wasn't deleted at all. I hope someone will help me because I'm losing my hope because of this support service. Contacting one won't solve my problem at all.

Hi, I'm here again to complain about my problem because it's still not resolved and it's almost a month already. I reported a file that was uploaded by my friend without my consent. I tried to report it multiple times and asked my friend to report it too but our reports were always declined and suspected to be declined. But the information I put were the same information I used to report some other documents and there was no problem and those were deleted. So what's the problem now?

Here's the content that I reported and still reporting up until now. Please take this down I'm begging you. I already contacted the support but no one responded to me. If you'll check my email and read the content and explanation you should have already deleted it. I hope you'll read it and reconsider because you're literally wasting my time and giving me headaches.

Reported Content

URL: https://www.coursehero.com/file/110616847/Effectiveness-of-Travel-Vlogsdocx/

Title: effectiveness of travel vlogs

Hi, I uploaded documents in my account without much of a thought and most documents I have uploaded haven't been proof read in which I just clicked and clicked without checking each document. I want to delete all my uploaded documents to further stop misinformation and to avoid copyright infringement cases. Please help me. Professors in our school are asking all students to remove any documents they have uploaded online. Please help me delete all of my uploaded documents. I want them all be deleted before anyone finds out about it and read it, and spreads misinformation. Please do help me. I have also accidentally uploaded our research paper which is still in the process and it might harm our research if the document will continue to be available for everyone to see. It might also contain the personal/confidential information of my researchmates. It might violate copyright also. Please do help me as soon as possible. It might be traced also if our final paper will go plagiarism checker. Please help. Thank you!

Link for the Research Paper that has to be deleted: ://www.coursehero.com/u/file/122202666/BSN3F-G4pdf/?__chid=c4001454-1188-46d4-9b2f-aa0d84357f18#question

Hello, I want to complain about the replies of course hero to my takedown reports. I started reporting a particular file starting April 8, 2022 but it got declined. The reply said the the information I put might be a fraud. It was the same information I put on my first take down report and there was no problem and it was deleted. I'm confused what's so wrong with the info I gave. I tried doing it again and again using my different emails but it was still declined.

The file needs to be deleted since it is an unfinished thesis proposal that shouldn't be uploaded. Out university announced a memorandum that we should delete the file that we uploaded but none of the take down report was granted after reporting few file on April 8, 2022.

If someone is reading this can you please try to report this file?

https://www.coursehero.com/file/110616847/Effectiveness-of-Travel-Vlogsdocx/

Thank you.

I have uploaded notes from my school which has been asked to remove it immediately. All the notes I got from my university which actually I need to ask from consent from my professor since it are made for only university students. I have accidentally uploaded documents from my school into course hero and now I really need to remove before there are action from the top level management of our school. I really need to remove all of the documents from my account as soon as possible.

I have uploaded notes from my university which has been asked to remove it immediately by the lecturer. All the notes i got from my university which actually i need to ask from consent from the owner since it are made for only university students. I have accidentally uploaded few notes from my university into course hero and now i really need to remove before there are action from the top level management of the university. I have asked course hero to remove but there are still no action has been taken yet. I really need to remove all of the documents from my account as soon as possible

I have been reporting a document since April 8,2022 up until now but still receives the same reply. They will not honor my report because it's a fraud? How can it be a fraud when I literally used my legit information there? I evn put my organization? What am I supposed to put there?

Our university wanted us to take down our files there and I will never be able to graduate if the document will not be deleted.

Here's the link https://www.coursehero.com/file/110616847/Effectiveness-of-Travel-Vlogsdocx/ take this down please. What's so hard taking down an obvious document? It literally have my university's name on every page.

Hi, Course Hero. I accidentally uploaded my assignment which contains my private profile and that assignment is not allowed share on the internet on 24/4/2022. I just want to get free access to read the essay. Now, I accidentally uploaded the essay. I tried to undo it but it's not working. I'm so worried about that because it may cause my assignment fail and it would affect my result. Please, ladies and gentlemen, please delete my essay from course hero. Thank you so much, Love you.

I have uploaded notes from my university which has been asked to remove it immediately by the lecturer. All the notes i got from my university which actually i need to ask from consent from the owner since it are made for only university students. I have accidentally uploaded few notes from my university into course hero when I was reviewing some documents and now i really need to remove them because there are names that are actually the owners.I really need to remove all of the documents from my account as soon as possible.

Our university announced a new memorandum on April 8, 2022 that we should take down all our uploaded files on this website. I reported the first batch and there were no problems and it was deleted. But after April 9, not even one of my report was taken down with the reply "we suspect the provided notice contains fraudulent information and we cannot honor your takedown request at this time."

I stated on my reply my situation but there are no action and still declines it. I definitely used my information and it's the same with the first batch that were take down. What happened to course hero? Please take down my file, I've been reporting it for straight 10 days please have mercy on me. I wont be able to graduate if the file is still there.

I'll be spamming complains about your website until you honor my request.