Course Hero review: Complaint regarding unfair treatment and lack of communication from coursehero support team

I am writing to formally file a complaint regarding the unfair treatment I have experienced as a tutor on the CourseHero platform. Despite my dedication and efforts, I received a probation notice without any specific details about the alleged violation of their terms of use. Furthermore, my subsequent attempts to withdraw my pending payments were hindered by an issue with the mobile verification process, ultimately resulting in the unexpected and unexplained ban of my account.

I would like to bring to your attention that despite my repeated attempts to seek clarification and resolution, the CourseHero support team has not contacted me, leaving me in a state of distress and uncertainty. This lack of communication and support has not only affected my financial situation but has also raised significant concerns about the transparency and professionalism of your organization.

I request an immediate and thorough investigation into this matter and a detailed explanation for the sudden ban of my account without clear grounds. Additionally, I urge you to ensure the prompt resolution of the issue obstructing the withdrawal of my hard-earned payments from the CourseHero platform.

I expect a timely response and a resolution to this distressing situation. Failure to provide a satisfactory explanation and resolution may result in the escalation of this complaint to the appropriate authorities and regulatory bodies.

I look forward to your prompt attention to this matter and the swift restoration of my account access and withdrawal capabilities.