Courts Singapore review: Coffee table and customer care service

I want to complain about my wooden coffee table that I bought from Courts, and their customer care service. If I place a piece of paper or a book on the table, it tends to stick to the surface, and the print from the book may transfer onto the table.

Initially they attribute it to my usage, but I disagree as it doesn't align with my experiences with furniture from other wooden furniture, which have endured prolonged use without issues (10 years and more). The table I bought from Courts has issues in less than 6 months, not even a year. Another reason why I reject the usage issue is because, if it is a usage issue, it should affect a small area of the surface, but this one affects the whole table surface; if I were to put a paper or book, it will stick to the table - this does not make sense.

Summary:

-The coffee table issue isn't just a minor problem; it's a major one that affects the entire table surface. For example, if I were to put a paper or book, it will stick to the table.

-Seating it's because of how I used it doesn't make sense because I've never had this problem with furniture from other furniture shows, even when I've used them a lot and for years.

-I think there might be something wrong with how this coffee table was made or its quality.

-This table was bought in less than six months, which is way too soon. I expected better because Courts is known for good products, and we purchase with a warranty.

We could have bought from other shops, but we trusted Courts, and it is really disappointing if Courts does not keep its promise to make customers happy.

Secondly, the response I got from their customer care service was an unsatisfactory response. The first few responses were fine. But the last response I had with them gave me a bad impression. No response for 2 weeks. He even mentioned 'sofa' when I was complaining about 'coffee table'. This shows that the customer care service does not even read and willing to even help customers resolve issues.