Courts Singapore
Reviews and Complaints

Hi,
I purchase a King Koil mattress and bed frame from Courts Tampines on Oct 2017, payment by Visa for 24 months instalments because there is a one month instalment voucher using visa instalment. I did not receive the voucher on payment, only invoice, thinking that Courts will have the record in computer as this is the standard one month rebate. I went to Tampines court to purchase an oven before Chinese new year and try to use the one month rebate to offset payment. To my surprise, the cashier ask me to look for King Koil salesman to get the voucher. I went and he call the manager to check. He told me that I have already redeem the voucher in 2017. I did not redeem at all! Then they say will check and get back to me. Until today, I did not get response from courts! I call the customer service hotline and the staff told me will check and get back, also no response! I am very tired and angry as this happens in a big company. What a 'great service'. Can help and revert to me what happens to my voucher? How come can allow other people to redeem my voucher without checking who is the owner?
My Voucher number: [protected]

On 7 Sep 2017, we purchased aircon from Court at Jurong Point. The installation was on 16 Sep 2017.

On 18 Sep 2017, we contacted Courts as called Courts as the aircon was not cooling in all 3 rooms. On the same day, contractors came over and realised that they had failed to tighten 2 out of 5 valves. This had caused gas leakage.

On 3 Feb 2018, we called Courts again to report on noise coming from aircon in the centre room and water leaking from master bedroom aircon pipe. Clear instructions were given for technician to come after 7pm when we are around after work.

On 6 Feb 2018, a Technician came ard 5 plus when my daughter was around. She is not fully aware of the report that we made hence, she called my husband speak with the technician. He then explained to my husband that to avoid future water leakage the pipes should be upgraded and will cost $80. When Husband question him the reason for charges when under warranty, he said that he needs to check back at office.

On 6 Feb 2018, one Michelle from Midea called to seek clarification. She said that she will get the Technician to check the aircon for noise and out of goodwill since it's their product, she'll get the Technician to check the leakage.

On 10 Feb 2018, Technician from Midea came and checked the aircon. He confirmed that the aircon motor in the centre room is causing the noise and hence changed the motor. When asked if would check the leakage as well, he informed that it's under Courts who installed the product hence he won't check.

On 13 Feb 2018, I called Courts service centre again to enquire if anyone from Courts will be coming to check the leakage. Customer service officer claims that there is no record of me reporting on the leakage. After much explanation, she informed that she will get the call centre to contact me.

We noticed that the casings are not installed professionally. There are holes in between the casings. We also noticed that there are black patches appearing on the silicon.

To date, I've not heard from Courts.

I do not wish to contact your Customer Service again. I hope to resolve the matter with Courts as soon as possible.

Thank you.

Hi Jay, I have dropped a message at your website just now but I will just drop another one here.

I ordered a 14kg washing machine and after the installation, the men refused to throw the old washing machine. I was not there when the incident happened - only my parents were at home. One of the man, who initially claimed that he could not understand English, spoke in harsh tone when he refused to assist with the disposal. He requested for payment if disposal was needed. He kept denying my father's request and only relented when my father called me and I personally spoke to him. He was rude too when he asked me where I did my purchase.

My family have always purchased items from Courts - recent ones include laptop and System 3 air-conditioners. Hence, this incident was an utter disappointment. It was clearly indicated in the website that Courts could assist with the removal of old washing machine and we always know that bulky items removal are done free by Courts, with purchase. I hope you could discipline these 2 deliverymen, lest they do the same unpleasant thing to other buyers (especially seniors / timid ones). If you need to identify these two deliverymen, please let me know. We have CCTV camera installed at our corridor. We can send a screenshot to you.

I look forward to hearing from you. You can find my details in the online feedback form sent via Courts website a few minutes ago (there was no option for 'Feedback' in the Subject drop down list - I chose General Enquiries).

Thank you.

Hi, I purchased 2 items paid full amount. Delivery was scheduled for 7th Feb 7 to 9 pm, delivery guys came at 11, we had to reschedule the delivery. Now the delivery was sceduled 10th 11 to 3, I called up several times and told them to come before 12. Until now no one called from delivery. Talking to customer service I no use they give same standard answers . If courts is not able to deliver on time please stop selling items because we will never get the purchased items with this service. Very poor management, very bad handling issues. Don't know when I will get my purchased items. There no escalation point or way to complain and get things resolved. I don't think I will ever buy any items from courts.

I would like to make a complain on a courts delivery man. On Thursday 25/01/2018 between 11.30am to 12noon at La Fiesta condo, Sengkang Square there was a courts transport waiting near the lobby. I belive they must be doing a delivery. As I was passing by heading home, there was a guy wearing courts uniform standing out of the transport. He winked and showed me inappropriate facial expression. He looked like a malay guy but I'm not sure. There was another guy with him but he was busy doing his stuffs and was unaware of this. I was shocked and disgusted by his actions. I just gave him a stare and walked off. I hope courts management will look into the matter. Thank you

in short, we purchase LG washing machine from courts and was told delivery and installation will be today 25 jan 2018.. delivery was ok.. installation was told to come at 3 to 7 pm.. we waited till 6.30pm.. den someone call and say to push back to 7 to 9pm.. thats not the timing stated! we have something on and we had to cancel everything because of this! how can you guys be so irresponsible.. when we buying that time the sales man everything also say can.. timing also guarantee.. after buy everything change! hello where can like that! super bad experience... i don't think i will buy anything from courts anymore.. i want an answer back.. don't give me excuses like techinican stuck at customer house or what.. its your responsibility to adhere to customer timing..

Here are the facts:
- I bought my items and paid in full in 2017
- The delivery date for all my items is agreed on 15 Jan'18
- On 15 Jan'18, the dining table and coffee table were delivered with both the tops broken into pieces. They delivered right at my door step and only to notice it at that point of time.
- I was told immediately that COURTS will contact me within 3 working days to discuss on the replacement and redelivery.
- However, on their website, it was indicated "A COURTS representative will contact you within 24 business hours for further action."
https://www.courts.com.sg/faq/#exchange
- My sofa furniture was delayed and delivered on 16 Jan'18 instead.
- On 19th Jan'18, the 4th working day, I yet to receive any calls from COURTS.
- I have to take the initiative to call the hotline and the COURTS representative told me that he will get back to me within the day again.
- He did not. I have to call again at the last minute before the hotline closes, which another COURTS representative told me that the delivery will be rescheduled on 22 Jan'18 8-9pm.
- Now is 22 Jan'18 10pm. No one called. Nothing delivered.

This is the worst after sales service. I paid the $ in full for the furniture, I have to chase after them for the delivery, I have to apply annual leave from work on several occasions for the furniture and end up for nothing.

TV has a crack line on the LED since 23 Nov 2017 due to I was not train probably how to use the arm bracket. First, I was strongly recommended this 49"Samsung curve TV and I requested for an arm bracket, which the Sales person told me I have to pay for it, it cost about additional SDG$130.00 and I said yes.
The arm bracket was very difficult to push it back (I found out later I was not train probably) and when I try to push it back, resulted a crack line on the LED screen and I wasn't using my strength because I was on hospitalization leave. The Customer Service staff refuse to accept my explanation (that I was on hospitalization leave because I had a surgery) and simply say that"He regret to inform my request was rejected"even my TV is under warranty and claims that I used forceful way to push the TV.

If the curve TV is not suitable for arm bracket, they need to let me know, I shall not pay for something that it will eventually break my TV or I get myself into this situation, trying to beg courts to fix my TV which is still under warranty.
Perhaps they just want all of the customer to top up their additional insurance, those who never top up... they will say" Too Bad"

Very bad workmanship from HYY engineering which was engaged by Courts Singapore. No proper explanation. Cut my hall cornies and say the hole will be left open. Can't use my switch/plug as they cover half of it. The water pipe can be seen entering the toilet. Never box up fully. Long casing spoil my wall design. Never join casing together and left a gap open.

This happen recently.
Bought aircon from Courts Tamp Mall store in Nov' 2017.
Mine is condo so requested for conceal piping works.
Salesperson, William, told us they do conceal pipings. The installer will hack and seal back the hacking wall.
Job done by the installer is super lousy, is not even considered a conceal job since i can still see the pipings. And there are still alot of holes/gaps on the wall!
Called the salesperson and he reflect the issue to the installer! Guess what! The Installer replied that their job is like this, the rest of the conceal supposed to be done by my contractor!
Seriously, this super lousy job cost me $1800 and in the eyes of the installer, is consider "done"!
To us as consumer, this is half standard or worst, No Standard at all!
Meaning of conceal is to open up and seal it back!
We are very angry over this matter!
And we demanded the Branch Manager to call us back but till now, no calls yet!
We really regretted buying from courts! Thinking that big company service should be good, end up, worst then those small aircon companies!
We are considering going to CASE if we cannot get the answer that we wanted!
Horrible service!
All consumers out there, think twice or even thrice before buying from courts!

My name is Alifmanaf and I had purchase a sofa from Courts megastore at Tampines and the items are due to be delivered to the address that I have provided to the staff and I had also pay full amount for the delivery as well as installation services. The agreed date for delivery is 23rd december at 3-6pm but on the 13th december, Eng from the Courts delivery team told me about the new delivery timing which was going to be from 11am to 2pm on the same day(23rd Dec), but I told her cannot because no one at home then she suggest 6-9pm which I agreed. She send me a message through whatsapp on the 20th and 22nd informing me of the delivery date as well as asking me to confirm the date which I confirmed. Then at around 12 noon plus on the 23rd, Eng send me message through whatsapp that the driver had urgent matters to attend to and requested for me to change the date to the 24th but same timing but I told her cannot must delivered by today. Then she told me that she will try to find the driver and told me that there will be a delay of 3-4 hours... I ask her what time will the delivery be at, she told me that she is not sure of the timing. Then I waited till 6 plus pm before msging her again and she tell me the delivery timing will be at 9-10pm which I agreed. Then at around 9.41pm I msg her again asking when is the items going to be delivered? She told me she cannot get through the driver and at 9.49pm told me to wait by 11pm for the delivery. Then I become angry already and ask her for reshedule but then at 10.09pm she told me the driver will arrive in 15 mins. I told her I dont care I want to reschedule and she had to cheek to ask me to continue waiting for the driver. This morning I msg her and wait for more than 1 hr before she reply and she even call me saying that the delivery service team dont work for today and tmr even though earlier she suggested for 24th dec as an alternative date. Prior to that response by her, I did call Courts helpline and was attended by Wei Chin who upon hearing my grievances regarding the delivery service can only apologise and she also tell me that the delivery team do not work for today and tmr which really increase the contradiction by the staff from the delivery team.Then more than 1 hr later, Eng msg me telling me her manager will inform me which till now I am still waiting for his or her response. I dont care if I dont get my items delivered by 26 Dec, I want full refund and will personally come down to courts.

Went to Courts to buy a TV. Was recommended a LG 43 inch 4K smart TV with mouse control remote. Was asked to buy $59 membership to get free delivery and a $120 voucher. On the day of delivery was delivered a LG 43 inch HD TV with normal remote. Signed for it and did not open it as was waiting for LG to come to mount it on the wall and set up. LG person came at 7 pm although timing is 3-6 pm. Noticed the remote was different and was asked to take down the serial number. Then noticed the TV delivered was the wrong model: 550 instead of 632. The model delivered was more than $500 cheaper. Called and emailed Courts but was told that since i signed for it they are not able to do anything.

Went to Courts and bought a $339 headphone set to spend $40 of the $120 voucher because each $40 must buy at least $399 then can use. Was told the headphone cannot open to check. Went home and discovered it is faulty, one side cannot hear anything at all.

Advise all never to buy from Courts, will only get cheated.

I have been paying monthly since the agreement. However, the customer service officer kept calling me to pay up the outstanding which was just the amount of one month's which I didn't pay. They constantly kept calling my phone and my workplace. Due to constant phone calls to my workplace, I lost my job. So, how would I pay off the debt? I even changed my phone number because they constantly kept calling. It is really stressful. My son has to help me out by paying at least twice a month though he does not have a proper job and I am a patient. Since then, they have been calling my daughter during her school hours and trouble her, asking about the payment dates and threatening her to pay by a certain date they chose. I am not rich thus I cannot pay immediately by that date? If thats so, I can pay monthly right? This system is not appropriate. Do you debt collectors think you are illegal moneylenders? Threatening a small girl to pay the debts? What makes you so big? Go to supreme court, do whatever you can do. I did not say I would not pay but I asked you time and I begged you. If you need money urgently, go and ask from the rich.

To whom it may concern,

Courts have been well known in the market for its electronic products and electrical appliances.

Dated 6th dec 2017, my samsung washing machine broke down. I went down later in the late afternoon to tampines mega store located at tampines north drive 2. Met this malay sales man recommending me to a midea brand mt858w as I was looking for a top load washing machine. He showed me the selling point of the machine and brought me to the video demo point for his sales talk. I agreed that with the specs and the price point, its worth buying with a 3 way water flow and magic cube technology.

As it was urgent, I requested the product to be delivered on the day itself. But with regrets the delivery was full and the earliest was 2 to 3 days after. I waited and opted for a tuesday delivery which was on the 12th of december earlier this week.

The delivery guys were swift and arrived earlier than expected. During the installation process there was something funny about them telling me to keep the box for 1 week. I thought that was normal they installed the pipe to the machine inlet and outlet the original could not fit for the water inlet so they informed me that they all be using the pipe from my previous machine. The water outlet pipe was long and initially they recommended test for 1 week before cutting, but I said its ok you can help to reduce the length and they did it on the spot, tested for leakage and water inflow and left.

I was eager and tried the machine out with a horrible experience. The machine keeps prompting me errors and basically I have encountered all the errors ranging from e1 to e4. The previously recommended water flow of 3 way becomes 1 way and the one touch washing becomes washing for a very long time a never-ending washing. Water flow keeps flowing but machine never seems to be washing. Sensing something amiss. I called the service hotline listed on the warranty card.
The hotline was indeed a hotline and the number only gets thru after numerous tries, and finally someone picks up and gave me another bad experience that the technician is fully deployed for the day and the earliest that they could arrange is the following day and they could not give the gauge of the estimated arrival of the technician. I'm quite furious at the time but I managed to calm down to my senses and said ok.

I prepared myself to receive the technician the following day. The tech guy came in the morning made many tests like 6 times he told me he had to be sure before penning the issues down to the service form. After checks his report indicated that there are water level sensor problems. The problems i'm facing and encountering obviously more than that but he wrote only a single line sentence. He also mentioned that the software version of the midea machine keeps getting updates and modification, till he has no idea what version is it now. He then asked me a question that I cannot understand, would you like a repair or would you like to request for an exchange. I told him obviously an exchange would you repair your machine if it's newly bought. I asked him when I will receive my machine, he said my company should be calling you soon once they received my service form.

Till date as of 17th december there has been no news or calls. Is this the service level that courts has been offering they showed no concern to the guest's response, I understand that midea is a partner to courts but I bought the machine from courts.

I also responded to the sms from courts and replied negatively on the service but courts did not call me.

Could you give me a call I would like to change my brand of washing machine back to samsung brand.

Wanted to upload the video but upload was not successful. Enclosed images of the machine error messages.

Date of purchase: 6th december 2017
Transaction number/tax invoice: [protected]
Sales person: ronald wee s03018
Customer contact: leonard tan 9765 6659
Email address: [protected]@gmail.com. Sg

Midea service report serial number: 304108

What a lousy logistics and resource arrangement at tampines mall outlet. You want to have promotion (black friday promo), you should make better arrangement and not expect customers buying non promo items to be in the same cashier queue as those buying promo items. Or have those buying promo items to do selection at another counter before joining the queue for payment. You are inefficiently wasting everyone's time. You allow customers buying promo items to jam up the cashier queue and make customers buying non promo items to wait. I went in to the store choose the item I want and that takes me barely 5 mins. But I need to queue for half an hour when the queue was not long. You want to arrange such a promo you should already expect customers to waste time choose and having bargaining behaviours that will jam up queue. So conclusion lousy arrangement.

When u bring the issue to their attention, one of the act-smart staff jus said no choice join the queue. Wat the hell...

Attn: courts
At first was the installation schedule screwed up by the courts sales person that sitting on it without contacting the piping contractor and finally last friday the installation was fixed after kicking up a fuss with the courts mgnt but still very messy, the worker called me said they not sure where to install and need me to go down to confirm the position. I thought we already confirm the point on the installation when during the site inspection to the surveyor? Why is there a need to be around? And if require me to be there then why no pre inform? And now they have to come again and no call at all (promised to call me last fri or monday by noon), today I need to call twice n check then they tell me the appt time, the reply was very unsure till I have to ask them to check and confirm again. So this is the service standard. I will promote for them their standard of service in social media. It will reflect badly on courts too as the kind of contractor a big player like courts engaged. I very disappointed on my purchase seriously. Although this is not my first time purchasing aircon. But it will be the first & last time I buy from courts. Good luck to your business. From mr lim

Sunday - family day. Accompanied my mother to search for a tablet at courts megastore tampines. Conveniently, I could get one myself if the price and tablet was to my satisfaction.
Upon arriving at the third level where the electronic gadgets are, we approached the samsung booth with tablets on display as we had placed our trust in the brand through the use of the mobile phones.
By the look of the tablets that were on display which came with a price label, it is obvious to customers that those gadgets were indeed for sale.
Delightfully, thinking we had found the one (galaxy tab a - 8 or 10"), we called out to the nearby staff for assistance. To our disbelief, we were told that courts did not have any stock left! So in the first place, why display an already sold-out item? When being questioned, the staff casually replied that it was samsung who just needed to display the gadgets for the sake of visual awareness, regardless of stock availability.
Adding on to the huge disappointment, the courts staff suggested the galaxy tab s2 that was within our budget. But.. One of the terms was to actually purchase the gadget before testing! This is as good as telling customers to purchase a pair of shoes first, even before trying to see if it fits!
I had not expected to receive such a lousy response from a staff, worse still, from a mega retailer who should have backup up plans for out-of-stock items!

I have bought my microsoft surface 4 from courts at mar 2017. Currently, the slate is unable to turn on even though I have tried the force shutdown procedure of pressing and hold the power on button for 30 secs. There is no battery problem as the power cable is having white light.

I called courts twice and they refer me to ingram. I have called the ingram at [protected] but the recorder keeps telling me that the operators are busy for a solid hour.in the end, I emailed to ingram, and they asked me to call
Call in @ [protected] or log a case at below link.
https://support.microsoft.com/en-sg/assistedsupportproducts.

I am greatly disappointed as the courts appointed agents asked me to call the us and troubleshot the website by myself.

Kindly help as I need the slate urgently for my work schedule. Please call me at [protected] or [protected] for clarification.

I have had a horrible overall experience with the sofa set that I have purchased (reference no. [protected]).

I had visited the store at tampines, and after 2-3 hrs of looking around we finally found the perfect sofa. On completing the purchase we got to know that the inventory was not updated and that the product is not available anymore. We were very disheartened, however after a couple of days we decided to wait for it (delivery in september), and ultimately made the purchase.

After waiting two months, the sofa reached and was fixed. The fabric was dirty at a couple of places and not very sturdy (kept shaking and moving). The technicians told us to take it up with the call centre.

Have called the call centre and lodged a complaint 4 times till date, and no one has reverted back or come by to fix/address the item. Called them a 5th time today, and finally for a confirmation that the technician will visit us next week to have a look at it, when I am out of country.

It has been weeks of calling, and finally this is being addressed — so I postponed my tickets till the weekend because I cannot wait any longer.

We are so disappointed with the product and the service, that i'de rather you take it back so we don't have to deal with this anymore. We really need to replace this product!

Very disappointing!

This is my first time shopping with courts online store. Unfortunately it was a nightmare!

On 1st oct 2017, 6:51:50pm, I have placed an order to purchase dell 5567-750814g (sku: ip 113853) laptop at $999 and microsoft t5d-02357/t5d-02877 office home & business 2016 medialess (sku: ip 100763) at $349. At 7:01pm, I received courts order acknowledgement (invoice no. [protected]). Everything seems to be alright.

On 2nd oct 2017, 2:49pm I received an email from online customer care (singapore) stating that my order was currently in progress of processing by online sales admin, ms arina a. Roslan.

I patiently waited till 6th oct 2017, 12:17pm when ms sheryl faith called me to inform me that they are unable to deliver my dell laptop as the supplier had notified that they do not have stock.

I was not pleased to receive that phone call. I was expecting a delivery and not no stock issue after waiting for 4.5 days. The reason being when I placed the order on 1st oct 2017, it indicated “in stock”. Therefore, I requested ms sheryl to ask her manager to return my call but to no avail.
Since ms sheryl called again and said she has double check with the agent. I have nothing, uch to say but ask her for an alternative model. Shortly, at 2:27pm ms sheryl emailed me asus x556uq-dm1127t instead. I called her back asking for dell alternative recommended model and not others. Realising her mistake, att 2:34pm ms sheryl resent another email dell 5567-750814g w/o gry (3yr) 15.6 in intel core i7-7500u 8gb 1tb hdd win 10. Looking and comparing the recommended model against my initial order, the only difference besides the increase in price ($200) is the 3yr warranty. Honestly, remove the 3yr warranty and the recommended model is exactly what I wanted to purchase.

Let’s cut the story short, ms sheryl said the agent is only going to sell it with the 3yr warranty. I do not like this type of hard selling. Therefore, I look for my own alternative model. I informed ms sheryl I will go for lenovo ideapad 520 80y l0049sb grey 15.6 in intel core 17-7500u 8gb 2tb hdd win 10 instead.

I also emphasised that if possible I would like to have my order by today. Ms sheryl hang up the phone to check on the stock availability. After checking, I was informed that they do have lenovo ideapad 520 but I can only pick it up earliest on 9th oct 2017 from courts megastore. I accepted this arrangement.

To my disappointment, ms sheryl dropped me an email at 5.40pm, she amended the collection date to 11th oct 2017 instead. I called her up telling her that was not our agreement. She apologised and said she promised me a wrong date. They are unable to make it on 9th oct 2017 because the delivery man has left bukit timah store for today. Knowing her difficulties I tried to compromise by offering to do self-collection from 2 different stores. 7th oct 2017 collect lenovo laptop from bukit timah and 8th oct 2017 from courts megastore to collect microsoft office home & business 2016. She said “no! Cannot.” I was confused. I offer to help by doing self-collection since the delivery man has left. I asked her again : ‘why cannot?” she replied : “ because the delivery man has left.” I said : “ yes… I know! That is why I offer to pick it up myself. What is the problem?” she was lost of words but just said collection can only be done on 11th oct 2017 at courts megastore.

I have no time to play cat and mouse game with her. The manager in-charge did not undertake her role by calling me and resolve the problem. My intention is to find out how good courts online shopping is before making future orders. I was greatly and deeply disappointed. I could have walked into any store, challengers, best, gain city etc and have my purchased in hand. Having said that, I will not recommend others, including all my customers to purchase from courts online.
Last but not least, if you were me would you like to experience what I have gone through?

Kindly investigate the above from your tele-recorder from 6th oct 2017, 12:17pm to 6:10pm. I would demand for an explanation for the above horror that I went through.
Your immediate attention and reply are greatly appreciated.