Courts Singapore review: Complaint regarding air conditioning compressor incident

I am writing to express my profound dissatisfaction with the services provided by your company in relation to a recent incident involving my air conditioning unit. My experience, which occurred on October 24th, has left me extremely disappointed and frustrated.

On the aforementioned date, I reported a malfunction in my air conditioning unit, and your service staff promptly arrived to address the issue. I was initially relieved by the prompt response and expected a swift resolution, especially since I have a warranty on the unit until 2025.

However, just ten minutes after the staff had supposedly fixed the problem, the air conditioning compressor exploded, causing significant damage to the unit and rendering it inoperable. The subsequent events have only compounded my disappointment.

It was not until October 26th that your team returned to my residence to remove the damaged compressor, leaving us without any air conditioning for an extended period, which has now reached a week. The situation is exacerbated by the fact that we are in the middle of a warm season, and the discomfort we've experienced is quite unbearable.

I have been diligently following up on the status of the replacement compressor by contacting your customer service department. To my astonishment, my calls have been repeatedly cut short, and I've been given contradictory promises regarding updates. Initially, I was told that I would receive an update by Tuesday, October 31st, but this was subsequently changed to Friday, November 2nd. This inconsistency in communication is both unprofessional and exasperating.

Moreover, it is worth noting that your technicians have visited my home on three or more occasions this year alone, which is highly unusual for a product under warranty. This frequent need for service raises questions about the quality and reliability of the equipment provided by your company.

I firmly believe that the level of service I have received is unacceptable and does not reflect the quality that your company should stand for. I demand immediate attention to this matter, the expedited delivery of the replacement compressor, and a clear explanation for the repeated issues with my air conditioning unit. I expect a swift resolution to this matter that aligns with the terms of my warranty.

If these issues are not resolved to my satisfaction, I will be forced to explore alternative actions to protect my consumer rights. I trust that this situation can be rectified promptly, and I look forward to a positive response from your company.