Courts Singapore
Reviews and Complaints

I cannot give Courts a low enough review - they have been a terrible company, with the worst customer service I've ever experienced in my years living in three different continents. We had four new AC units (Midea) installed by Courts less than three years ago, and there have been continuous problems throughout these years, mostly with units clogging and repeatedly leaking. Every time Courts services a leaking unit, it just starts leaking again within two months. Our most significant problem with Courts, however, has been in the last month. Three of our four AC units broke 4 weeks ago. It took them five days to come by for an initial appointment to determine the problem, and then another several days to schedule a pick up of the faulty compressor. Despite frequent calls to schedule the reinstallation of the compressor, they have STILL not given us an appointment time. All of this has been happening with a newborn infant in the house (she was 10 days old when the units broke, and it's been difficult to keep us cool enough in the house). We also have family visiting from abroad for the holidays. Despite calling to say this is an urgent case (with newborn, etc), Courts has still been incredibly slow and difficult to contact. All in all, this has been a wretched experience. It is unbelievable that the AC units have been broken for a month and are still not working. This should have been resolved weeks ago! Avoid this company at all costs.

I have ordered a 65'' tv through courts online, I have selected the specific date to deliver the tv (only few delivery date provide by courts), but received an email that they can't confirmed when can deliver the ordered item. if the item out of stock, it should indicate probably in the website.

Invoice number : tax invoice No: [protected].

Need an estimate delivery date.

Order a laptop online during 11.11 promo. Got a confirmation to wait for delivery update on day 2(12nov) from customer service officer A. Day 5(15.nov) update still in midst of fulfilling purchased item by from customer service officer A. Day 8(18nov) update with scheduled delivery date for 22 Nov 5-9pm slot from customer service officer A. Day 10 (20nov), got an update from CSO B that the set that is reserved for me has sealed broken. Day11 (21nov) CSO B explained that the broken seal is discovered by branch staff somehow without any reason. Refused the broken seal set and delivery for 22nov is cancelled. Day 12(22nov) CSO B try to recommand a different model instead and asked for top up on the amount. Rejected the offer as that is top up needed and was suddenly update that there is no more stock for the original model that i ordered. No more update until sending a few email to chase and replied on Day 15(25nov) from CSO B that they will get approval to offer me the replacement model without topup.
Auto schedule delivery date by CSO B without even asking or confirming at the end of the date. sent an email to change the timing but no reply. On Day 17(27Nov), delivery man wasted his time coming in the afternoon but he returned in the evening to re deliver again. But laptop bag is not delivered and there is no update.
Opened the laptop and found out it is defective and went to courts megastore at tampines to do exchange on Day 20(30nov). Asked sales staff at level 3 for assistance and was brushed off that online order is not his business but asked him to help to check for stock availability in stock to exchange. Was then told there is 0 stock islandwide as all stock is at SiteX fair in expo. Went to level 1 click and collect officer for help and 1 staff is able to record the issue and will update me by Day26(6 Dec) on the stock for exchange as they had no refund policy despite stated on courts website.
Made afew call to courts to check on status before 6 Dec, staff said will check but didn't revert back. Sent some email and no reply too. Went to other outlet to check and was told still no stock and asked to wait. Further sent a few email to courts different department and still didn't get any response till today Day30(10dec).
Already waited 1month just for 1 laptop. What is courts doing? Lousy customer service that push around and doesn't update customer.
Don't waste time buying from courts online.

This is a gentle reminder for all of you out there thinking to order online from courts, think twice.

Purchased an item online on a promotional date on 29 nov. Requested delivery date was on 6th dec. Websites policy states that they will contact me after 3 working days to confirm with me on my delivery date.

To be honest, their product is not alot cheaper than other websites during the promotional period but since courts do have stores in singapore, I concluded that it should deliver faster than other websites such as shopee or lazada which ships their products from overseas. Boy, never was I so wrong in my life. Instead of receiving a call on my delivery status, I receive a half-hearted email stating that 'due to overwhelming orders, there will be longer processing time, please be assured we will notify you on the delivery date as soon as possible'. I foolishly waited til 6th dec and called in to enquire about my delivery status which they reply with delay tactics by saying, 'oh, im not sure about the stock availability. Oh, I cant confirm the delivery date with you and I cant advice. Oh, you bought this on a promotional price and you should understand that there would be delays.' at that point of time, I was wondering if I called the right customer service hotline, because even they themselves are unsure about their stocks and delivery date.

I called in on 9th dec trying to cancel the transaction but was rejected by 'oh you cant cancel your transaction, this is our new policy.' which isnt written explicitly on their website's terms and conditions. When asked with so when can I get my item, the same replies as before are used. So basically, you are sitting there with your money taken from your account, but waiting for the item to be delivered god knows when.

In conclusion, I will never order from courts again and this is actually my first and last. So think twice before you order because they will not allow you to cancel and they just want to hold on to your money and let you wait. Sorry for the long rant.

Never buying from courts again. Bought a dining table set from them. Just a month later found pockmarks all over the surface. Raised the matter to their customer service. Reply received was we did not take care of the item, i.e. not keeping it dry so there is nothing they can do. I understand this may happen to any furniture after long use but in just a month? This is [censored].
Thank you, Courts and good bye.

Driver called to change delivery time the day before so we changed our plans to make sure we were home. Upon arriving he told us he couldn't install and left. We then proceeded to do installation ourselves, however discovered the driver left with our old washing machine that had a rubber washer still attached. When we called to notify him, he told us to go to the shop and buy a new one. I then called Courts to ask for help to complete the installation which was scheduled and paid for. I spoke to a lady called Wala who told me she would expedite and call me back within half an hour. That time has now lapsed and we are still without a working washing machine nor knowing when the driver will come back to complete the installation.

A terrible experience and unsatisfactory customer serviced from courts Singapore.

The drivers hand phone number is 9150 2032

I am a courts customer who has been making my payments very promptly every month. However, this month i couldnt make my payment on that due date as my dad has passed on and it was our tradition to not go anywhere for 16 days. I called up courts credit and spoke to jenny and informed her about my dad's passing on and told her if i could be granted some extension till next week to do up my payment. Jenny told me that one of my account is overdue and i have to make immediate payment. I repeated myself to tell her that i cannot go out of my house to do so and asked her even if i make my payment now will they be able to waive off the late fee as i have always been making my payments on time. Ms jenny kept saying that they are demanding the payment and being a very inconsiderate person ms jenny made a very unnecessary remark that she is also a indian and there is no such practice that i cannot leave my house for 16 days, i find that being clear rude and on top of it its very displeasing when she didnt even express a little bit of kindness or condolences.

About a week or so ago, I went to Courts Jem n was keen to purchase a EuropAce 1000 watts mixer. I was told by salesperson that price was $199 because it was a display set n company wanted to discontinue the product. However, I discovered it was missing 2 attachments (paddle n hook). So, salesperson said she'll give me further $20 discount on account of 2!missing attachments. I didn't buy because it was missing 2 attachments. Then on Thursday, 17 Oct night, I happened to be in Courts Jem again n I saw the same mixer but the 2 missing attachments were found. So, I wanted to buy, thinking price should be $199 without the $20 discount previously given f the 2 missing attachments. However, the salesperson said it is now $278.
I think Courts is going back on their policy of price guarantee, price commitment.
I expect the price to be $199 as previously quoted.

Wow, I'm officially speechless.

My sister has took the flexi plan a year ago, and due to some financial issues this year, she defaulted payment for a few months. Tried to reach your team for help, but all your team do is try to push people to pay! Then what's the point of having that helpline there when you won't do a [censored]ing thing but push people to pay?

I had enough and decided to help her to pay her default payments which was a good $718, this amount was the amount I get from your stupid helpline.

Today, my sister received a letter to say she still had defaulted payment and it's $245+? WTF? Excuse me, but don't you all have integrity or the least bit of empathy? People already paid a considerably large amount just before your [censored]ing deadline, only to receive a letter at the end of the month that she still defaulted payment? At this rate, no matter how much she clear her defaulted payment, y'all just gonna keep increasing it.

We're not rich people, but we're at least trying to settle off, but you blood sucking group of people won't stop till we're completely helpless, won't you?

To customers reading this, Flexi plan is good and all till you realise the calculations behind this, which my sister didn't realise to now. Her defaulted payment was partly her fault but she tried coming out with a plan with this stupid team only to know THEY WON'T HELP AT ALL. And now once you clear the default payments, you get another default payment? WOW! Well, continue to suck off of people, one day you'll push people off to their limits.

Bought this washer. They deliver to me and didn't help me fix up. Called the sales man he told me to buy a few pipe for the washer and drainage. How the hell I suppose to know which type? They didn't give me any warranty card and instruction menu. Just send me a washer and expect that I know how to install, set up and use? Now my washer cannot be use and I need to stress about pipe. Lousy service and think twice before you purchase anything.

Dear Courts Customer Service,

Issues has resurface back with my aircon. This time round, all 4 FCU is not working. When switched on, the Economy green light is flashing at a fast pace, the Operation green light is flashing at a slower pace and the Timer red light is also flashing, all together at the same time. There is still air blowing out from all the units, but the air blow is very mild almost non existent.

As usual, I contacted Courts Aircon Repair department earlier and the earliest date they can arrange is on next Tuesday (8 Oct 19). I've already asked for the earliest slot available and they said that 8 Oct 19 is the earliest slot available and they will slot in my appointment if there is availability within this week. They will call me back in 2 days time to confirm the appointment. Honestly, I find that the way your aircon repair department arrange appointments is out of the norm.

Anyway I'm at work and I don't really wish to express my dismay after hearing that I needed to wait for a week (as I expected they could arrange an appointment within this week) so I just obliged for the appointment to be set on 8 Oct 19 at 4pm, and really hope that there will be an earlier slot than 8 Oct 19.

So I am writing in to you requesting for your assistance to monitor this issue as well as I do not want history to repeat itself.

Thanks and regards,
Shah Idah

I like to complaint about a certain employer who shows attitude when purchasing our stuffs. He kept chanting about something and just hogs in front of the store, he wasn't even trying to buy anything and this makes me really uncomfortable. He was mocking me for not knowing Japanese when he was saying all the wrong things. If he thinks that me smiling and welcoming him means that he can just mock me, this makes me feel frustrated, being nice doesn't mean he can treat me like this.

He looks around age 50 and above and he is seen in Clementi Mall, wearing the Courts shirt.

Hi,

I am James here, Im writing this on behalf of my Wife which the account is under as we facing difficulty of paying the bill under courts account for the past 4 months as My Wife just gave birth and there is unforeseen complications that happened which really drains out our financial means. I understand that I have own a outstanding amount under courts. I received a call on the 4/9/19 from one of your lawyer asking to settle the amount within 2 days otherwise legal action will be taken and I told him about our situation and I will try my best to make the payment if possible but need more time and he said to do whatever I can. Then the following day, another guy claiming that he is directly from courts called me and said that another lawyer letter was sent out on the day itself and I have 2 days to settle it. I explained to him my situation and as the time of talking to him, my Son was also admitted in the hospital which require money as well and I told him that we will try our best to settle but need more time. The guy that attended to me is not willing to help me on the payment issue and Said that if within 2 days no payment is make, they will take legal action. I really hope you can understand how Our situation right now and I know I make a mistake by defaulting but I'm willing to settle this that is within my means instead of going around to borrowing more money to pay this which is just adding more financial burden to me and my Wife or by legal means. As of yesterday, 9/9/19, we received another lawyer letter sent to our house and both me and my Wife is so stress about how to settle this outstanding and I'm scare that my Wife could get into post natal depression due to this issue. Currently I'm the only one supporting my family for this period of time. Hope you can seriously look into this case. now I have no choice but to write in here and also will try my best to see how to made the payment as soon as I can or maybe both parties is able to work out with a re-repayment plan or something that is within my means for this period of time to settle this issue Pls kindly get back to me on this issue Thank you my Hp number is [protected]

Regards,
Mr James

Hi Courts,

I am submitting this complaint due to a long-overdue account under my mum's name.

My mum has 2 accounts with courts.
She has been paying promptly for the new account.

Now, for the old account, it's been due for a few years. She did not receive any letter nor notification for this old account. In fact, she did ask the salesperson from Nex Shopping Center to check if she has any outstanding left before she bought the washing machine which is under the new account. So the salesperson said she has no outstanding and she can buy the washing machine.

We did go down to Tampines to talk about this and we need your side to assist in the payment and we are disappointed as the credit officer says they can't help us and ask us to pay on the spot! How is that possible! My mum is not working now and you can't demand her to pay now. From outstanding of $1500 and now its $4000++ . How is this our fault when your salesperson who check and told us that we are eligible to purchase a new washing with the flexi plan. The old account it's due for last few years!

Please look through.

Hi Courts,

I had been paying almost every months only defaulted merely 3 months you all already engaged Collection Agency demanding payment.

Negotiate with your side but to no avail as you mentioned already pass over to Collection Agency nothing much you can do...what is this [censored]?

Who owns the Courts Pte Ltd? E collection agency owns?

Where is e negotiation as promise and workplan for us. Those ppl owes for almost decade never see you all hunt them down only hunt those owe for a few months.

Hello,
Purchased System 3 Fujitsu aircon last May 2019 (Tax invoice [protected]) and I also purchased the Enhanced Protection coverage. All indoor units are not blowing cold air. I've been calling the number mentioned in the Installation Warranty since 26-August 2019 (at least 2 times a day) and after 3 days I still cannot get any appointment
Been hearing different excuses that the person in charge is busy or not around, installer not replying yet, etc. Is it really this difficult to get an appointment for someone to check what is wrong with our AC units? I'm so disappointment with the kind of reply/service that I get from Courts' Servicing and Repair departments.
I hope you can look into this matter. You can get my contact details from the Tax invoice.

On 6 Aug 19 (Tues) @ 1.30 pm, my husband and I went to AMK Blk 730 Courts to repair our faulty Iona thermal airpot and buy a new Mistral thermal airpot.

Cashier Ms Jennifer referred us to Ms Aidah who told us the Mistral airpot was, "out of stock", without hesitation. Very disappointed, we asked for the nearest branch, Toa Poyah. She suggested there also no stock, "offered items sell very fast!"

Our disappointment was acute after a long and exhausting walk, lugging the 5 litre Iona airpot in the noon heat, barely catching our breath and this callous woman chose to thwart us unfairly.

After finding Ubi address for our Iona airpot repair, we looked around and chanced upon the Mistral airpot display. Ms Aidah was there, so were two Mistral airpots on display. I asked her, "you said, no stock?" She quickly replied, "its the last one!"

Why lied to customers in her capacity?! Fortunately, we spotted the Mistral airpot and bought it through Ms Sydcene Cheng. Trans. [protected] sales. S03718，Original receipt [protected].

Do check your in-house camera. Hope it has audio recordings for this incident.

I will refrain from shopping at AMK Blk 730 Courts. Staff like Aidah was misleading and contrary to her duty, tried her best to deny a sale. Irony, she was with the stocks, at least two on display and could have alerted us instead of having us to point it out to her. In the face of truth, she lied so easily that, "this is the last one!" when actually there were two left standing.

To be fair, you do have good staff like, Mr Long who was amicable and happy. We have bought through him the Iona Airpot, trans. [protected]. That's why despite the out of the way store, we still come over.

But now, even if I have to pay more elsewhere to save this hassle, so be it.

The following week, Courts ran a similar advertisement offering this Mistral airpot. Out of stock? I close my case.

On 6 Aug 19 (Tues) @ 1.30 pm, my husband and I went to AMK blk 730 Courts to repair our faulty Iona thermal airpot and buy a new Mistral thermal airpot.

Cashier Jennifer referred us to Aidah who told us the Mistral airpot was, "out of stock", without hesitation. Disappointed, we asked for nearest branch, Toa Poyah. She suggested there also no stock, "offered items sell very fast!"

After finding Ubi address for our Iona airpot repair, we looked around and chanced upon the Mistral airpot display. Ms Aidah was there, so were two Mistral airpots on display. I asked her, "you said, no stock?" She quickly replied, "its the last one!"

As a sales person, why lied to customers keen to buy the item?! Fortunately, we spotted the Mistral airpot and bought it through Ms Sydcene Cheng. Trans. [protected] sales. S03718 original receipt [protected].

Do check your in-house camera. Hope it has audio recordings.

I will refrain from shopping at AMK blk 730 Courts again. Staff like Aidah was misleading and contrary to her duty, tried her best to deny a sale. She was very sure there were stocks, at least two in store. The following week, Courts ran a similar advertisement for this Mistral airpot.

Dear Courts,

At 3 Jun 2017 4:37pm, I bought your product at jurong point and was appointed by your promoter (Paul Yacob). He pursuaded me to get 2+1 Exchange warranty which I don't want to and then he did mention VERBALLY after 2 years do come back and do come back make any FALSE reason just to get 1-1 exchange and it will be approved so I put up to his liability and I bought that package.. At 12 Aug 2019 5:50pm, my wife bring back the product along with my 3 year old son to do the exchange but guess what they said (sorry we can't exchange because it works normally)... There was the duty manager and she don't even know how to operate a vaccum or too lazy to help our issue. I felt disgusted on how your staff treated my wife by not helping her to solve her issue which your promoter (PAUL YACOB) give us his word which it can't be done, we felt cheated/scam of our own money from our pocket just to believe on empty promises from your people.. So I told (my wife it can't be solve with those people from that outlet tell them to have the item back) I can't asking her to bring it back with my 3 year old son..

Need a respond asap.

Hi Sir, hope you still remember that previously my washer wasn't properly installed and hence a plumber was arranged to fix it. But later do i realise that he must had actually accidentally damage the top of my washer, as i wasn't present during the fixing and installation of washer tap. Hence, i didn't realise it only until now.
So there is a hole now on top of my washer. May i know who is gonna be responsible for this?
Please assist and revert soonest.