Courts Singapore
Reviews and Complaints

A review on my experience.

Went to CEE 2018 on the 26th May and purchased a 55" tv and the offer included a free 32" tv. Thinking I can just cash and carry to prevent any hassle, but the staff insist to throw in delivery with a fee. As I had bad experience with Courts previously, i rejected the offer. However, out of good will, the staff offered me a free delivery.

Ended up, secured a delivery on the 29th, which is a public holiday. Before leaving, i notice the invoice did not mentioned any thing other than the 55" tv. So i check with the staff, and he wrote on the invoice, delivery will be together with the 32".
As soon as i step out of the area, received sms stated the delivery for 32" will be on the 1st June instead. As usual...anyway, i fine with it.

Side track, impressed the delivery for the 55" was on time and especially on public holiday.

However, that where the nightmare started.
1st June: No delivery! No call no update.
Message the sales person and he mentioned there is a lapse and will arrange another delivery on the 6th June. WASTED my half-day leave.

6th June: No delivery! Sales person called to check on status but just ask me to wait...and nothing happened.
Again, WASTED another half-day leave.

Football session! Sales person told me to talk to Courts customer services as he cannot do anything and which i did. Mine call was direct to many departments and finally, to the a salesperson on the invoice. Was told that i will receive call from Philips either on the 8th or 11th...

8th and 11th June: NOTHING!

12th June: Wrote an email to Courts customer service and received the reply saying someone will contact me the soonest...so wait again...

No call and nothing.
Wrote back, wanted a answer instead of salesman talk.

Same day, Late noon: Finally! Received call from Philips installation team...but was told the earlier date will be on the 18th June, 10-12pm. It okay, since i already waited for so long...
So in order not to waste my effort, i ask for a confirmation from them.

18th June: Late delivery! REALLY, nothing to say. Lucky me on my decision, i did not apply any leave just for this. If they can deliver, they may do so. If not, they may return at a later time and try again...
Yet, they have the cheek to take photo to proof they had delivered when they don't know how much I went through...good initiative on this only.

Summary, if i took the effort to check and know the dealer is from Courts, i will definitely not make the purchase.
No improvement even after years.

Thanks for my review.

Bought a fridge and 2 fans on 10 Jun 18, Invoice [protected]. Full payment was made and delivery date was set on 13 Jun 18. The fridge was delivered but the fans were not. I did not receive any calls from courts with regards to this issue and had to call in to check. I was told that the goods were out of stock and will be receiving a call from the store promoter on other alternatives. But still I did not receive any calls and had to call in once again. But was rudely hung up by a customer service call operator named Luke when I asked for his name and his confirmation if the store promoter would get back to me today.
I am very disappointed in your customer service. Please get back to me as soon as possible with regards to this issue.

Thanks.

To whom it may concern,

We have have purchased a fridge from Courts Tampines, Singapore on 6th June 2018 and arrange for delivery on 11 June 2018, 2pm slot.

On 11 June 2018 at approximately 1030hrs, I received a called from your delivery driver informing that they are arriving in 15mins when the actual delivery is at 1400hrs as arranged previously. Thus caused an inconvenience as there was nobody at home since both me and my wife are working. With a reason that they have a delivery to Clementi

We then arranged at the earliest possible around 1300hrs which is still rushing for us but due to work commitment we are still unable to reached by 1300hrs.

Your delivery driver arrived approximately at 1600hrs however was not being professional. Delivery driver were both giving an attitude towards us, demanded that we throw the boxes ourselves, poor attitude when asked for delivery signature and was not happy when we ask to provide the serial boxes for collection of free gifts (as per instruction by your salespersons).

Firstly, there is a reason why we chose a delivery timing, if you wish to deliver at an earlier timing please asked politely and if we refused please understand. We are both working partners and unable to leave work for such reasons. Please stick to the timing that we opted for. What is the purpose of having a time slot if your driver are unable to follow?

Secondly, the poor attitude towards us is unacceptable. The professionalism was not carried out by the driver just merely we are not able to heed to their convenience. Asking my wife to throw the boxes herself, attitude when asking for her acknowledgement. Where is the standard?

Please kindly take action against the relevant parties before I escalate this matter further up to the management.

I wish to be notified on the action taken.

Thanks & Regards, /
Shairul
+65 [protected]

This happened during the PC show and when I am in store at Courts Causeway Point. Marcus (As I found out the staff) was extremely rude to all his staff and promoters when I was there. He reprimanded the staff and promoters when they did nothing wrong. He demonstrated poor customer relations and bad leadership example for his peers and to the customers. Pls, do something about it. Thanks

Ms Vanessa was extremely rude when an attempt to resolve a item exchange issue. The item was delivered on 19th May (#865918663130). However the bed we ordered is a wrong size (we need 4"instead of 6" thick bed as your pull out bed cannot fit 6") and we are advised by the delivery Drivers to take the case to the customer service section to have it exchange as they are not able to bring the item back.

We only manage to get a reply only on 25th May after some attempt to obtain a reply. We told the CS that the bed still has the"plastic intact unopened"and we are unable to use it because it doesn't fit into the bed frame you supplied. We are surprised of Ms Vanessa poor service with no value and empathy to the customer, on top of the unreasonable attitude and a smack of ignorance, trying to shun us away by telling us she is very busy and has other things to do, isn't this is her job to do?

We will offer to buy other things to make up the difference since the 4" bed is of lower cost. Please do assign someone who can help to resolve the issue rather than aiming to just shun the customer away.

Koon
+65 [protected]

Hi there,
I'm not sure which installer Courts used, but they messed up our house finishings due to their negligence and non-compliance. On 23 May, our ID specifically told them where they should install and run the pipings and which part of the house they should avoid installing the pipes. Our ID also told them if they run into any problems with the drilling locations, they must call him up to check again.
Instead of doing so, the installer figured he will take matters into his own hands and went ahead to drill elsewhere and destroyed our freshly installed feature tiles, drilled 3 holes in our structural beam and haphazardly tried to hide them with the casing, blocked the side of our windows (which we now can't dismantle to change because of the pipe position), and had the cheek to ask me to sign and pay for extra piping without deferring to Courts.
When I told him he made mistakes, he blatantly lied to my husband and I that he spoke with our ID a few days ago and claimed that my ID agreed (this is before our ID and the installer were even introduced to each other). He even tried to get our ID to sign and pay for the extra piping.
This is disgusting attitude in my opinion and we believe Courts should be held accountable for their lack of skills and competency.
Our tax invoice number is [protected] and we would really want someone to get this problem resolved. Either Courts or the installer should pay for damages incurred.

I bought a desktop, laptop and samsung S8 on Jan 2016 Inv:[protected]. The desktop n laptop already faulty just only 2yrs old. They refuse to fix it as the warranty does not cover software faulty n I need to pay $80++ to just reformat. I was not told when I bought it. And also why the item faulty just only 2yrs old andwe only use 2-3hrs on weekend.

The rear chassis of the TV (55PUT6102) was cracked when delivered. last than 24 hours, we managed to contact them after calling hotline for three hours as the customer service remained forever not reachable to accept the call.

Instead of being apologetic of the trouble and disappointment we went through, we were questioned instead why we did not detected the defects. The delivery man was rushing in setting up and to go on for their other delivery schedule.We were hurried by them to sign the DO.

No apology for the incident and the trouble, Court Manager is impatience and emphases that they are doing us a BIG favor to help us to do the exchange.

This is joke of the day. We paid for everything. Received a bad goods.We are blamed for the defects and we need to pledge to their mercy to do the exchange.

Thankyou Court for the lousy customer service

Tax invoice [protected]
Was given reassurance that delivery can be done after 5pm on 17 April 2018. Missed their calls in the morning but I then returned call minutes later confirming the day and time of delivery.
Come 5 pm until 11 pm no signs of delivery and nobody bothered to update me that delivery can't be done on 17 April. Next day, half a day gone and also nobody bothered to update me until I have to call.
The Customer Service instead of being empathetic told me the delivery can be done on 18 April between 3-7pm. And said other than that I have to arrange another delivery date. All these scenarios, made me think twice about patronizing Courts for any big ticket item as their delivery and customer service failed miserably.

Hi, i am submitting a complaint on my sofa that has been sent for repair. The QC from courts came to inspect on 16th march 2018, and the repair team took my sofa on the 19th of march 2018. As mentioned by the QC, it will take 3-4working days. But till to date there is no call from courts or anybody related. Tried many time to contact the QC, but to no avail. Tried to contact courts many times with the extension of 7, 2, 7(furniture repair), still no one picked up. I do not have the invoice right now. Courts have my particulars. My sofa is still under warranty. Sadly, there are no authorised personnel to update the customers should there be any delay or otherwise.

After 2 weeks, Mr tan from QC department from courts megastore tampines called me on 3rd april 2018 mentioning that the sofa has been sent to the supplier for repair and will take about 2 weeks, and he will personally call me back in 2 weeks time. But there are no calls received from him.

Today on 18 April 2018, i called Mr tan from QC department asking about my sofa. He said it has been sent to the supplier and will take about 2 weeks time. I assumed he forgot that he had mentioned that to me last 2 weeks. And again he will call me again next 2 weeks which he did not, for the 1st time. What am i supposed to do? Wait again? It has been a month and just to make sure, is there anyone from courts monitoring all these? These things should be line functioning. Not just keep mentioning another 2 weeks over and over again. Services like this are just bringing courts reputation down. I hope someone who is responsible for this job, will take full responsibility in liaising with the supplier as well as their customers.

So now, i have to wait for another 2 weeks? It has been a month and it is going to be more than a month and courts cannot expect customers to keep calling and getting the same reasons. Please look into this matter. My phone number is [protected]. I bet courts can check my details from my phone number. Thanks.

I bought a Samsung TV with Tax Invoice Number [protected] from courts online Singapore. But subsequently, we exchanged with courts online from a Samsung 65In to Samsung 55IN curved which was delivered on 12/04/18. Before the delivery, we confirmed with the service guy Robbie via email that the TV is a brand new set. But when it was delivered on 12/04/18. We saw masking tape on the four corners of the TV which we believed should NOT be this way if it is brand new by Samsung factory. We made a complaint to Robbie immediately. Robbie replied on 13/04/18 that it should not be like that and he needs to investigate, will get back to us only on 16/04/18.
Our nightmare happens on 13/04/18 which is the very next day after delivery of the "New" TV set, when we returned home. The TV could not power on till now and keep having a "Blue " lighting appearing on the TV screen.
We feel cheated by COURTS SINGAPORE, We paid for a brand new TV and was given a "display" set inside a new box? Courts is a reputable international brand, we are really disappointed with the products they are selling out.

Sales transaction no.: [protected]... Call hotline say reply next day... No 1 call me next day! Call again hotline, told me qc on leave (such of big company only got 1 qc... Lol) will reply me by 5 april... End up also no 1 call me! Finally qc saw the defect chair n arrange for 1-1 exchange on 13 april 3pm-7pm.
I took half day leave just for the 1-1 exchange from 3pm-7pm! No delivery and not a single call from yours delivery guy at all! Untill I left home at 9pm, then yours delivery guy call me at 9.30pm say on the way! And now I need to take another half day leave for re-delivery at saturday morning! Such a lousy service! Court are just wasting my precious time and money wait at home like a [censor]!

I purchased a samsung 55ku6500kxxs55in online on 03rd April 2018 with order No [protected]. After paying with credit card online, we decided to change it to a 65 IN instead. Immediately we called courts Hotline and a guy by name robbie answered the call. My wife, cindy ask him if she could changed to 65 In instead of the orginal 55IN. My wife even asked if she need to top up. Robbie mentioned on the phone that there is NO NEED to Top up. He can do the exchange as this is a clearnance stock. Happily, my wife put down the phone and wait for robbie's confirmation email. Upon receiving the email, we just saw is 65IN and did not noticed that there is no curved word there. when the stock arrived on 09th April 2018. We are shocked that it is not curved and we notifty the installer that is not what we wanted. The installer told us to call courts. He mount the TV and we paid him and he left.
We called robbie immediately and he keep turning and twisting his word like there is no such model 65In curve for samsung and our orginal 55In also no stock ..etc.
I am very disappointed with the way courts handle this as we are a regular customer and this is the first time we tried online purchase with courts and this is the bad experience we encountered.

My parents bought a dining table set and the bench was supposed to be delivered on 22nd March 2018 (as per invoice).But on 22nd March, no delivery came and no one called to inform of any cancellation.When my dad called Courts, CSO wasn't helpful and just said that the bench was out of stock.If it was out of stock, shouldnt the company have the initiative to call and inform the customer accordingly?Why should we, as the customers do the chasing?We have done the full payment so we should at leave be informed of such things. Up till today (8th April 2018) the bench still has not been delivered. Pls give us an explaination to as why are we receiving such poor service from Courts? Email me at [protected]@yahoo.com

I had placed the following order on 31st March, 2018

Tax Invoice: [protected]

Item: IP130456
Brand Description: Study Chair (Brown)
Model: CALIX
Del Locn: H
Proposed Delivery Date: 4 Apr 2018 (11AM - 2PM)
Qty: 1
Price: $169

On the 4th of April, 2018, there was no delivery between 11am to 2 pm and I was not notified.

This is the number of the delivery person: [protected]

Later after I complained to customer service, delivery person called to tell me that there was a mix up in the ware house and we set a time 7 pm on 4th April.

At 7 pm, his lorry breaks down! And I know because I called him, I was not informed either. We then agree to wait for this Saturday 11 am to 2 pm, but until now, there is no notification from courts on this.

This is extremely poor customer service! and I am very disappointed that courts mammoth condones this kind of behavior towards customers.

-Scheduled delivery:24 Mar
-on 24 Mar, 11.04am, received SMS informing delivery will be between 3-7pm
-on 24 Mar, 3-7pm, delivery did not happen
-on 24 Mar, delivery person called at 5.30pm to inform that he cannot make it and arranged to deliver on 25 Mar (7-8am)
-on 25 Mar, delivery did not happen again and no calls or messages from courts or the delivery person
-on 25 Mar, I called courts hotline to check, customer service officer said she will check and get back to me on 26 Mar
-on 26 Mar, no call or messages from Courts.

Unpleasant experience so far. Full payment made and goods not delivered. Poor customer service and service recovery as well.

I have emailed in regarding a complaint on the 11th of March and have yet to receive a proper response regarding the situation.
Summary:
Purchased a loft bed with delivery but it had a product fault.
It was very difficult to get in contact with customer service.
The person who came to fix it came 5hrs early and left without fixing anything, reported that it has been fixed.
Customer service officers are unable to understand my frustrations and just keeps pushing the blame to other departments.
No official reply from team.

Dear Courts Megastore Customer Care,
We bought a Mattress on 10Dec2017 at Courts Megastore. It has been 74 days but the NTUC link points were not credited. One of your staff called me around 2nd of March and said that the payment did not balance.
My question is what is taking you so long.
Attached are invoice and NTUC Card for your reference.

Please advise.
Jenny Goh.
Email: [protected]@hotmail.com

On 18 Feb 2018, My husband and I were looking for a king size bed with storage bedframe as our current bed was a queen size and it was quite small for the both of us. So we decided to go to courts to check it out since we heard from a relative that courts is having a CNY 18 Sale on their beds.
After walking for about 2 hours, we were quite keen to buy Maxcoil Storage Bedframe + King Size Mattress because the sales promoter for Maxcoil & Courts, Violet Wang, told us that the king size mattress + storage bedframe is at $2099 and that was the last day for the offer as it was already the 3rd day of CNY. We even double, triple confirm with her on the prcing. She said YES! $1899 for king size mattress + normal bedframe. Just need to top up $200 to change to a storage bedframe which will cost $2099. We thought it was quite a good deal but we still walked around for another hour to think about it.
We decided to purchase it as it was quite a good deal. We went back to Violet and even double confirmed with her the price before telling her we want to purchase the bed. We. We decided on the colour and material for the bed frame and paid a deposit for it first as we had a very bad experience earlier on. A phillipino lady was the one who did the receipt for us, not Violet. We arranged the delivery to be sent on 7 March between 10am - 3pm. We even took leave for it. We came back to pay the balance on 6 March as we didnt want to pay cash on the day of delivery.
The next day came by, when the delivery man brought up the mattress and frame, I was so appalled because it seemed so small! I double confirmed with the delivery man and he told me it is Queen size, not King. I was already quite pissed at this point because our room is totally empty waiting for the new bed to arrive and mind you, I am heavily pregnant by the way. And not having a bed is really terrible for me. I checked my receipt and it actually stated Queen size instead of King. So what I assume was that the Phillipino girl actually keyed in the wrong size in the receipt. What I went on to do was to call Violet first, the one who sold me the bed. Called her many times, no one answered at first. Then we tried again, she finally picked up the phone. She said she will check the receipt and give me a call back. When she finally did, she said this to me. Oh you bought a queen size mattress with storage frame for $2099. It's the correct pricing. We were even more pissed off when she said that! We confirmed with her on the pricing so many thousand times, she keep on repeating the same thing. $2099 for a king size mattress + storage bed frame.
This was the CNY 18 Sale for that point of time. And now she is telling me this [censor]? When I explained to her what she told us, she said this to me: "Oh it must be my fault then. I must be the one who told you the wrong pricing." Obviously it is her fault! Does it look like it's our fault!? She even told me that the size can change but we would need to top up $400 for a King Size mattress+storage bed frame. She even begged me to top up the $400 to help her so that she would not get into trouble with Maxcoil and Courts. After so many phone calls, I insist that I am not going to top up the $400 and that we want a king size bed and storage bed frame as promised when we bought it on 18 Feb 2018. This was the deal and it should be honoured by courts. Not asking your customer to take responsibility of what your sales person said and did. We are not responsible for the mistake she has made. She should be the one rectifying it. Not us. What pisses me off even further was that she even hanged up my phone when I was talking to her. How rude is she! What kind of service recovery and attitude is this? She did not even apologise, not helping to rectify anything at all and we have 2 delivery man who are sweating buckets bringing the bed up outside our door. How can courts, such a big company have such employees? Why is your customer service so horrendous?
Firstly, is she trying to tell me that we are lying and trying to shift the blame on us? Secondly, Why would we get a Queen Size bed if our bed was already a Queen Size in the first place and it's small for us! Especially with a baby coming! And by the way, my Queen size bed is only 2 years old. We do not even need another new Queen Size in the first place. Thirdly, Why should we top up the $400 when the deal made on 18 Feb 2018 was $2099 for a King size mattress+storage bed frame. This was confirmed so many times with your staff, violet wang. Lastly, you wasted our 1 day leave and leaving me, a pregnant woman who doesnt even have a bed to sleep on now at all because of your people! I swear I will never buy anything from courts ever again. How terrible are you people!?!?!?!
We got so pissed, we went back down to Courts Tampines Megastore because Violet Wang couldnt even give us any solution at all. It was like it wasnt even her problem to begin with after we bought the bed. She didnt even give us an answer, only said that the management will give us a call because they were in a meeting, she hanged up my call and that was it.
Even until today, no one from the management even called us to apologise or do any service recovery. Fortunately for her, She wasnt working that day. We were looking for the Manager or someone who can solve this problem and giving us an answer. We approached another mid 40s -50s lady, another promoter of Maxcoil and asked her to get the manager out. She made us wait for 20 mins and guess what? She didnt even call any manager out. She was busy calling Violet telling her that we are in Courts looking for her and someone from the management. I heard this myself because I was near her the whole time. Another one pissing me off. I know this has nothing to do with her so she should just mind her own business and do as she was told and get a manager out. Not calling Violet to informed her of what was going on first and letting us wait for so long. Our blood was boiling even higher. She even managed to pissed my brother off, by insinuating that I was lying about the prices and showed him a paper of something when my brother was only asking her about the current promo on the bed. She could have just answered on the promo prices now and then shut her mouth. None of her comments was needed. My husband who got very frustrated with her then walked the whole of the Bed section in Courts, asking your staff who he can talk to to settle this issue. Finally! We managed to find a courts manager for the bed section on our own, without the help of your very "helpful" staff.
I must say that this Manager (Apologies, I didnt managed to get your name) who was on duty that day 7 March in the early afternoon, was really sincerely doing hIS BEST to help us solve this issue. But he couldnt really do it because Violet Wang did not answer his calls. She only answered the calls that was from her friend. That other old lady promoter. This was so obvious.
The manager tried offering us suggestions and solutions to resolve this issue but we wasnt happy with it. Because to us, Violet was the one responsible for this problem. It is only fair that she should be the one paying for her mistake which is to top up the $400, not us and give us a new King size bed+sotrage bed frame ASAP. Begging me and telling me it was her mistake does not help the situation at all. Why should we pay more money for a mistake your staff has done?

All in all, I would like to say I am very disappointed with Courts Singapore. Your customer service is horrendous and very disgusting. Treating your customers unfairly. No wonder so many people hate to buy things with Courts. And we have learnt our lesson never to purchase anything with Courts ever again. And we would like to thank the guy (Manager) who sincerely were trying to help us. We appreciate it. We are still waiting for Courts to apologise for this and do a service recovery or giving us a solution which we are really not that hopeful for. Please email me at [protected]@hotmail.co.uk to respond to my complaint on your terrible customer service.