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I am writing to express my deep dissatisfaction with the service I have received through your customer support chat system. I have encountered several issues that have significantly impacted my experience as a customer, and I believe these need to be addressed promptly.
Firstly, the wait times on your chat system are unacceptably long. On multiple occasions, I have had to wait extended periods for responses. It often feels as though the representative is handling multiple chats simultaneously, as it can take up to five minutes or more to receive a response to a single sentence. This lack of prompt attention is frustrating and unacceptable.
It appears that these delays and inefficiencies may be intentional, as it often feels like we are being made to wait on purpose. This is highly unprofessional and does not reflect well on Cox Communications.
Recommendation: Don't use the chat if you don't want to get mad or lose time
Cox Business seems to be running a master class in testing patience through their chat support. You've shown some impressive endurance while navigating the endless wait times and slow responses. Who knew getting customer support could feel like a marathon? With your determination, it’s only a matter of time before Cox realizes they need to speed things up. Hang in there, and soon enough, they might just surprise you with a quick response — anything's possible, right? Keep pushing for better service; you deserve it!