Gen Mobile’s earns a 1.0-star rating from 6 reviews, showing that the majority of customers are dissatisfied with service.
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Disappointing Experience with Gen Mobile
After using Gen Mobile's services for a while, I have to say that my overall experience has been quite disappointing. The customer service is unprofessional, with constant issues like phone hacking, abrupt disconnections, and unhelpful responses. It's frustrating to deal with a company that doesn't value its customers' time and trust. I've had multiple negative encounters with Gen Mobile, and I wouldn't recommend their services to anyone looking for reliable and respectful phone service.
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Pros
- Affordable Plans: Budget-friendly options for cost-conscious consumers.
- No Contract: Freedom from long-term commitments and hidden fees.
- Nationwide Coverage: Reliable service with extensive network reach.
- International Texting: Inclusive global communication features.
- Eco-Friendly: Commitment to sustainability with recycled packaging.
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Cons
- Limited Network Coverage
- No Physical Retail Presence
- Scarce High-End Phone Options
- Minimal International Roaming
Gen Mobile Complaints 5
Invasion of privacy
02-26-2025 John E Guevara 6937 Orchard Ave AptC Bell, CA 90201 [protected] Gen Mobile 2627 Manhattan Beach Blvd Redondo Beach, CA 90271 Gen Mobile Demand $5,000 for invasion of privacy negligence Dear Gen Mobile owner I am writing to formally demand that you take action to rectify the situation arising from an employee that is working for Gen Mobile...
Read full review of Gen MobileGen mobile 5g samsung a03s
Rep agreed to sell me to 63GB 5G Samsung A03s phone. Promised phone would switch from 3G LTE to 4G in 1-2 after purchase. This never happened, then it also turns out the phone was a 32GB model. Then it turns out the data just completely shuts off after four days of use. Called company as they say you have a money back guaranteed (which may only be for seven days). Phone rep says return policy only applies to phones purchased directly off their website. Dispute transaction with phone company, Gen Mobile responds two months later somehow saying I agreed to pay a silly amount of money for a phone with half the storage I was promised that doesn't even have working Internet after four days.
Claimed loss: $72
Desired outcome: Willing to send back phone, box, and everything given by Gen Mobile representative for return of $72 purchase.
phone activation without my being present
I had a phone activated on Thursday 11/9 and I was not present. It is Monday 11/13 and the representative, Cesar Saenz is not answering his phone. He said my "new" phone would be dropped off last week Friday and I am still waiting. ALL my data, phone numbers, contacts, etc is on the new phone. the phone I have is deactivated as soon as they activated the "new phone"
Submitted for Saint Butler by Peer Advocate Joanne Gamble
Desired outcome: I want my phone!!
Is Gen Mobile Legit?
Gen Mobile earns a trustworthiness rating of 78%
Reliable, but always remember to protect your data.
Scamming agent
Agent named Tanya signed me up and told me I was approved but that I need to pay $80 for a phone and if I wanted the tablet I had to pay an additional $50. I asked her if I could come back to get it once I had the money she said no only approved for 24 hrs. When I returned at a later date I seen other phone tables so I went to stand up and the agent was so nice she gave me a free phone but told me I wasn't approved for tablet. The girl from Gen mobile stole my tablet and also sold the phone she signed me up under
Claimed loss: Lost my option to receive a tablet
Desired outcome: Gen mobile agent needs to be fired
Wireless phone service
On May 16th 2023 of this year me and my fiance stopped at the dollar store up and Upper Darby we ran into two people selling phone services Gen mobile we proceeded to pay $90 for two devices that's $90 each a total of $180 we were supposed to get two phones two tablets gen mobile windup only giving us half of what we paid for and he said the guy standing outside name Jesse he would get the stuff to us in a day or two he gave us a phone number and we called him directly no answer text him no answer text him again no answer call again no answer so I called the company talk to someone with the company and they told me they can't refund my money and there's nothing they can do about it I am out of $90 it may not seem like much to you but to a guy like me who is getting subsidy income that hurts my pocket so bad. If you get from gen mobile be sure that it's a person you can trust. And a company that you can trust you should not hire people that you don't know their background or what they do if they hurt us like we got robbed by them what can we do we can't even go to the cops because 💎 mobile has no info on these people at least they say that. I talked to an attorney and the attorney stated that the guy had to fill out paperwork and that's how they'll get the information.
Desired outcome: I would like to have my devices even though the service drops and sounds muffled it does not sound clear at all I would still like to have the device I paid for. I could be emailed that [protected]@yahoo.com
[protected] is the representative number 10/13/2023 right now gen Mobile representative
Some one is commenting fraud with an account in my name and would like for the account to be closed please don’t have the product never received it! Please close out the account !
About Gen Mobile

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Overview of Gen Mobile complaint handling
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Gen Mobile Contacts
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Gen Mobile phone numbers+1 (833) 528-1380+1 (833) 528-1380Click up if you have successfully reached Gen Mobile by calling +1 (833) 528-1380 phone number 9 9 users reported that they have successfully reached Gen Mobile by calling +1 (833) 528-1380 phone number Click down if you have unsuccessfully reached Gen Mobile by calling +1 (833) 528-1380 phone number 9 9 users reported that they have UNsuccessfully reached Gen Mobile by calling +1 (833) 528-1380 phone number
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Gen Mobile emailscare@genmobile.com99%Confidence score: 99%
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Gen Mobile addressP.O. Box 1187, Gardena, California, 90249, United States
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Gen Mobile social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreFeb 27, 2025
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Recent comments about Gen Mobile company
Wireless phone service




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I have a question about my phone when I call out it said unknown caller why it do that how can I do something about it