Credit One Bank
Reviews and Complaints

I NEED to TALK to someone! Cannot make an online payment, website payment OR phone payment. Tired of you trying to ruin my credit. Make sure no LATE FEE or OVER LIMIT FEE shows up on my account.
What could possibly be the reason for this? Cannot even check my balance. It happens all the time and is damaging to those trying rebuild their credit!

Get it fixed! If it isn't fixed when my payments are due, and your phones don't answer, what are we supposed to do?

This has been a problem for me for a few months but I see it's been going on for years for many people.

Barbara White
[protected]@gmail.com

Not complaining so much as informing people. Credit one has been mailing me monthly solicitations for years, sometimes twice a month. My credit score was crap several years ago but is currently 745. I don't need a subprime card. I estimate they have spent over $100 in postage since I achieved a high credit score. Makes you wonder how much money they make off of desperate people if they can afford to randomly send out offers at that rate.

Had two cards with these creeps. Never used them. Paid off them whatever fee every month. One day I said I don't use these and they suck so I logged in and paid them off. They balance updated a few days later but I still owed a few cents. So I made another payment, this time it showed I over paid. Still would not close my account. Another month, I keep getting statements, owe nothing but statements and a flood of email asking to reinstate my account.

I log in, yep my account, balance, available credit, user name address baking info... All still there. They told me that when you close an account, they confirm it closed but still keep it open in case you change your mind...

This is not only high school level break up creepy, it is illegal. Again I called to day and after the phone gauntlet, a guy reassured me we are broken up after telling him multiple times - yes, its over.

I am to check next month and see if that is true. How is the #$%^ are these people doing business? Do they want to keep accounts open to make their portfolio look good? Is it to keep reporting the the credit agencies?

At first he told me he would take care of it by un-enrolling me in the paperless billing. I said that will only stop the endless come back to me baby emails, I want you to d e l e t e my account. He had to check with a supervisor as he had never gotten to this step before: actually closing an account.

I had the Credit One bank card for years, I have never seen such [censored] credit card company in my entire life. I have not use the card for months and yet their fees are through the roof.

This year they are still charging me a credit balance of about $1, 002.00 (this fee they have been charging for more than 3 months) and I have already paid this [censored] company $104.00 (last month). I don't have much money in my bank account and I'm on a disability check every single month.

Now, they are still charging me a freaking fee of $56.00 (this month of August) which I will not pay them [censored] because I will certainly be closing the account no matter what. And I will be taking action against this [censored] credit card company myself, and I will be reporting them to the BBB for fraud, corrupted company. This [censored] company shouldn' even be a company.

On top of that, you have two payment options online, either make an express payment or standard payment. All this [censored] company is doing is increasing the account current balance-(I guess until they are satisfied). I say all this company is trying to do is get people's money, and on top of that, their freaking website always blocking or having freaking technical problems (website)-(www.creditonebank.com) because they have set it up like this so supposed customer won't be able to make payments online at all.

I hope this serves as a testimony to other people and not open an account with CreditOne Bank. And that this complaint be submitted to the right authorities.

Email: [protected]@gmail.com

Best Regards;
Mario Cortes

I did not sign up for account. I have never used the account and yet they still refuse to remove from credit report. I called and talked to agent and was told that account had never been used and was their fault yet they do nothing to correct and ruin my rating without any consequences. I'm mad I feel like these corporations can do what they want. I have the time on my hands I will continue daily to file complaints, state my case to social media and look into small claims court preceedings. I am not going away.

I recieved a bill of a credit card I do not have and been sent a bill for $75.00 for the service.
Just because you send out cards and say you been pre-approved dose not say I want it.
Stop this card now please and send me a letter stating you have cancelled it + I owe you nothing.
My Name is Patrice Gordon the Creditn card account number is [protected]... which I do not have or want.

My contact number is [protected].
Do not put it on my credit report please.
Clear this now

No one can reach credit ine bank by phone; they are going ti lose all their custiners uf they dont start answering phones; they need to answer their phones so us customers can resolve our priblems with our cards; will someone please get them to make them answer theur phones?!?!?!?!?!?!

someone get them to answer!

Credit One Bank has shut down my card (cannot use it for transactions). Absolutely no reason on my end for this; I can only assume they are afraid of defaulting customers, so they just drop their end of the bargain and shut everybody down to cut their losses. I guaran-damn-tee I am dropping my account as soon as possible. No web access, no phone access, cannot report a stolen card... this is a complete breach of contract. If there is any class-action lawsuit against these miscreants, count me in.

do not use this card company period they are full of crap they profile you do not care about there customers at all they make excuses to help u and they put u on hold and hang up on you and then cal u back and pretend they did not talk to u the dispute dept does not seem to be real they tell u u cant talk to to them period which i find very suspious this company seams to be a scam and rip people off they are liars and play head games they keep u going for months tell u its still in dispute and does not care to help u out at all I want this company shut down and fined

my name is ewell douglas brown jr. and i did not apply for this card/account with your company so please take care of this if your company could i would like to receive any and all copies so i may look at this account .i did not apply with your card services and would appreciate it getting taken care of my address is ewell brown jr. 94 bray lane. burnside ky 42519

I opend months of mail today due to being out of country**I opened a piece of mail that had one of your cc in it*I called to see what it was since i did not apply for the card. Agent told me it was opened online and closed because card was never activated. I spoke with a supervior in Nevada and she told me nothing she could do about credit inquiry. This is fraud and the inquiry should be removed and investigated by your company. Supervior told me that is not how it works there. I will email Don Blackhurst if needed but im am requesting this iquiry be removed.
from my credit report. Contact info:Steve Draper [protected] E. 320 S. Lehi Ut 84043.

Thank you
Steve

I had requested a second card, after waiting over 2 weeks I called to see why I had not received it and was told they had the wrong address so I gave them my new address and was asured a new one was being sent. I did not reviece that one so I called back just to find out they had never changed my address so gave it to them again. called back a 3rd time when I didnt' recieve the card to find out once again the address was wrong but had been charged 68.00 for 2 months of annual fees even through I had never recieved or activated any of the 3 cards that they had sent to the wrong address. When I asked for the a supervisor I was put on hold for 30 plus mins then i asked for the corporate office information just to be told that they can not give that out but would have someone call me. Well 3 days later still no call! do youself a favor and don't bother with these people.

My credit line was only 300.00 and now they sold my account to some debt collector without calling me or emailing me or some kind of communication then I spoke to James kept me on the phone till credit one closed now my bill is 712.75 I am not paying it because one I stopped using the card at 300.00 that was the credit line and I made payments for it to get it back down.

I've never used this card and never saw that there is a $75 fee. I thought this was a part of CapitalOne and it was being offered to help BUILD debt, not hurt it.
I am NOT able to get a hold of them on website or phone to make sure I am not a cardholder by not using them. This is terrifying when I have a due date and no knowledge of what is going on.
Can anyone help?

For four months now I have been paying my credit card to Credit One three weeks early and I keep getting late fees. So I called the Company to find out why the person on phone said I was 1 dollar off from paying my payment . I can not figue out where they get this I pay what my bill says to pay how can they make such a claim when the bill chearly says I paid what they said I owed.

Credit One closed my account in May with a balance and stop sending me statements. I never received an official notice about my account being closed until I attempted to pay online.

My account sent to the collection department. Since I wasn't receiving my statements in the mail I attempted to mail in the payment without access to my account.

I've not received the monthly statements and unable to access my account online. I've received calls from collections to pay the balance and fees added each month.

Each time I've called in since May I'm told a statement will be sent out. However, I've not received any statement since May 2019.

On 5/15/19 I was paying a bill when I notice on 5/13/19 a transaction amount 1.058.00 and on 5/14/19 a transaction amount 651.00 was made. So I contacted credit one to let them know there was something going on. They turned the old card off 2718 and returned my payment . And issued out a new card 0972. Nothing but problems with the Las Vegas company. This is the only statement I have gotten . These statements are online . Have the they lock me out of the account, they don't post the payments on time, then charge the late fees, my last payment was 127. 87 and then my account was paid up to date.

Today I called because I keep getting a text saying that my payment was due. I paid my payment because I went online and it said 29.00.
Well when yesterday it said they returned my payment and charged me a late fee. 5/22/19. I have had it with this company and them ripping ppl off .
Then there trying say that because I said that I didn't know who did the transaction of the that money it's fraud I said yes.
That's what you call it. Because it didn't come from my account.
So then they said no it didn't it came from another account. So again why am I paying for someone else crap.

Please help me

Diana Pollock

I opened a credit one bank account 2 months ago, I made about 4 payments of the minimum every week (I get paid weekly)
So I continued paying every week and it kept getting returned back and I didn't know why when I had the money I'm my account. Well finally it said I reached the maximum payments I could do in a month. So I wait until the next date I could, and it said too many NSF and couldn't make a payment. They even charged my card 4 times for each of the times I tried paying weekly and it got returned to me. $39 FOUR times all because it said I paid too many times in a month?! So I literally cannot make a payment with my bank card or my debit card and they keep charging me fees for it! I talked to customer service (whom didn't even speak good English) and he tried to manually make my payment and told me he couldn't do it for another 7 days, well I try every single day and it says "too many NSF" WHICH I DO HAVE THE FUNDS. It's not my fault they CHARGED me because I want to make a payment every week. This is ridiculous. Now I'm negative $109 of my $300 credit line ($409) is my balance because they keep charging me fees!

I apply for a credit card with credit one bank and received a letter saying they couldn't verify my phone number. I have had 1 phone number for 19 years and all 3 credit bureaus have that one number on file. I verified this and mailed credit one the documents of proof. I applied 09/09/19 and mailed the proof after that denial. My only phone is [protected]. I applied today and have the exact same issue. This makes no sense to me. I get prequalified offer from you and then denial for a phone number. Please help