Credit One Bank
Reviews and Complaints

I had opened an American Express credit card with this company in august of 2021. Their systems continuously log me out of the app and desktop websites and on several occasions they attempted to draft payment from the incorrect checking account I own. They did this again at the end of this account and canceled my card before telling me it was not their responsibility nor their concern because the system doesn't make mistakes. I had already experienced issues with their system and they had calls regarding these complaints prior. The cancelation of this account was done due to their system error with faulty software and they blatantly accused me of being the cause of their failure to meet the demands of the service and product they offered. This is a deceptive and abusive tactic

Unable to make payments. The web site and the capitol app have been down over a week can't ever reach customer service I want to cancel this card but can't. The balance on this account is only eight dollars and change and that is the monthly fee for just having this card Credit one bank makes it impossible to reach customer service and they do that so that they can collect all the fees when you're not able to make a payment because their website and app are down and not usable I guess I will call the Better Business BureauTo report this information I am not going to pay their fees because I am unable to make a payment due to the fact the website and app and the phone number it's not attainable

For Sharon Pybus card # [protected]. Please help me, my account has been suspended and closed. I faithfully made my payment ahead of due date and once out the information in online it would accept it and state that is processing. Didn't realize it was not going through. Not because the money was not there to pay, it was. I am a 61 year old widow who eyes are not that strong. I have macular degeneration in my eyes and beginning stages of cataracts. I was using my debit card and the routing number to the bank and my 16-digit account number as the account number associated with the card. I had the right routing number but I mistakenly used my 16 digit card number as the account number apparently, the bank has a different account number and the payment would not process because of it. But once I submitted all the necessary information, it said processing. I did not know it did not process until I called to check to see if the payment went through and was told my account had been suspended then closed. It was an honest mistake, not intentional. I would like to be reinstated and for my account to be reopened. Sincerely, Sharon Pybus. [protected]@yahoo.com [protected]

They told me they sent my statement on the 2nd of August. They lied, it never came. They said it was returned. They lied. Where I pick up my mail, they record every document in a scanner by computer.
I always pay card off to avoid interest. They are forcing me to pay interest by not sending statement. I was forced to pay out of personal account to avoid late fee. They are and have not sent my statement. My Credit score is 740 with an 8 beacon. They are incompetent and give people fake names. They are a bad company, wrecking my credit score because of their lies. The next lie they claimed they sent me two cards, when indeed they sent one. They basically called me a liar, whereas I have proof they sent just one card. They finally sent second card, yet they never sent a statement. All they have done was commit fraud on the phone. This company is not regulated. The owner of the company Sherman Financial holds the assets to an internet bank. The statements come from a processing center with no assets, whereas sherman financial holds the assets in South Carolina. A true air bank that should be closed and investigated for verbal fraud. I have recordings of their fraud. Wisconsin is a two side state, where 1 side can record a call. When I tell them they are being recorded it goes up to an alleged manager, repeating a new excuse..
I have sent a complaint to the US trade commission.

I michael sloan am disputing customer service calls. I have call in about 8 times in two weeks. First in regards to signing in. Second verifying bank account. No one, customer service rep., have to been able to help with. One customer service rep even told me to go on web site and do it my self. I said really, you just say that. After is had already attempted to do what sign in or verify bank account. Customer service reps. Even denied corp. Office phone number or even transfer. Another rep. Even said no. But I guess they can say anything they want cause that are not in this country. They are in indonesia.
Whats this "desired outcome". When are you going to listen to your customers? You cant even get decent customer service representatives.

I have call 5 times now and you keep telling me the card will be cancelled, but the next month the bills shows up with even MORE FEES.

How are you today...

There is a charge on my cc ending in x1992 for ($26.74 - Apple.com) for an application I purchased, then cancelled... because it was not functioning according to advertisement.

Attached are copies of the charge, contact made to resolve and proof the subscription was cancelled.

Apple.com states, developers cannot process refunds; therefore, I am seeking to process the refund via Credit 1 Bank

Please Advise.
Erricka Banks
[protected]@gmail.com

I was charged a $30 late fee and I WASN'T EVEN LATE!

I tried calling them but their entire system is automated with no option to speak to an actual person.

That in itself tells me that CREDIT ONE BANK DOESN'T WANT TO HEAR THEIR CUSTOMERS VOICES! The same customers that make it possible for them to even exist as a company.

No deal I'm out. I'm paying off my entire balance and closing this account for good!

I purchase from playstation one play card for $9.99. I checked my account on 4/02/2021. Realizing that there has been twenty unauthorized charges from playstation to this credit card account. This is inaccurate and they seem unconcern about assisting me with this matter. All I'm asking is for the card to be refunded for the charges that were not made by me.

I had an incident with a friend that I thought I was helping out buy unfortunately she/he was not doing right I told my friend I had no money so if she wanted to make a payment on my card for the amount she needed I would get the items she wanted to because she didn't have credit. With COVID-19 and all people are just getting desperate when I tried to resolve the issue w/my friend disappeared that's when I figure she tried to steal from me. I explained the situation I even paid the entire balance off when I found out from the credit report that they put my account in charge, but they were taking my monthly payment I had to call, so they reported that I missed 120 days of payment which I did not I have confirmation of all my payments I paid the same day it hit my account the charge off I have written paid them before rent and needless to say they scammed me hard thy destroyed my credit score and I have a child in college let alone lost a lot with COVID-19, and now I have to deal with this matter on my credit report for 7 years! That a long time. All my hard work doing good at 50 I have a n0-name credit destroy for 370.00 yup that's all it took they closed account put gladly gave me another one. So can somebody tell me what's wrong with this company I'm getting a lawyer I have never dealt with a company that does care about their customers they are there to destroy people like me. They do not practice good business they should have notified me and let me know that status that my account in that's a very big credit dent for 7 years and nothing I don't understand I have a kid in school do you know how this is going to hurt me for 370 dollars that was my account I paid it in full within seconds finding out that they did this to me. Its wrong I have written to them, I have taken full responsibility of my account and paid it off, and basically they destroyed me just like not my discover, citicard, boa, chase I can't even tell you how much credit I have and yet this was done to me. I was never notified and today 03/16 they tell me a letter was sent out I never received it, and yet they failed to mention anything to me, they just sent me a statement for Jan showing payments made nothing about a charge off they just decided to go ahead not a good company no communition I have spent hours on the phone and have written to them instead if they had conducted business the proper way this would not have happened. They should mention something to me, but they failed the indication that I didn't receive. I told them if they had said something to me, I would have paid off my account in Nov when they closed it. But they did send me monthly statements and charging me interest rate as well. I paid an extra 3 months of interest to them. That's wrong, and I think it's fair, as a customer I have righted they should be heard. I work hard, and I don't steal to pay all my bills and yet at 50 here I'm paying my credit off to do good get a home for me and my son, but this is a problem 7 years bad credit on report which of course if I need a home loan or anything this will hurt me.
They have hurt me for 7 years for a credit card for - this is insane and so wrong. To be honest I thought there were Capital One when I applied this company needs to change the logo because its confusing very similar to Capital One the good company.

Website works but "Sign In" button on login page does nothing... Clicking on "Customer Service" also gets no where. This is not the first time I've experienced this issue with the website. Smart phone app does work, however, and I was able to pay my bill through that avenue. I will be closing my account out with them ASAP...

For the third time since i received a card from Capital One I cannot access the web service to pay my bill!
I have tried it on Safari, chrome and Firefox and it gets stuck and gives an error when I try to pay the bill.
Now i cannot log in or out and all I see is error codes.

Get a grip. I need to pay a bill and if I cannot I will not pay any late payment fee because of your mess.

I have not been able to log into the app or the website for over 2 months, but I was charged a late fee and $9 phone payment charge. I have a $0 balance but there is an $8 reoccurring charge every month.

They hid fee and keep pay high fee every month... and rip off.. I am trying to pay when i can but fee keep high cant catch up.. it bad bank ... they owe lot of people with high fee.. and clear my credit cards.. never gonna to apply this bank again.. it called fraud

I was denied a credit line increase for the following reason!

Account usage during the past 90 days does not meet our current eligibility criteria!

I pay my bill in FULL each month NO LATE PAYMENTS!

I called and spoke to 4 different reps and not one could explain to me what the 90 day current eligibility criteria means!

Account Number [protected]

Donald Williams
[protected]

I have cancel the credit card on September 2019. They reopen my account
without my permission.

I made a online purchase of 81$ at yeti.com; I realized shortly after I finalized my order. That my shipping address was different than my billing address . So I cancelled the order; I wanted 8 days for the transaction to appear gone. However the 81$ charge is still on my account. It needs to be removed immediately. It has been 10 days now since I have cancelled me transaction...

I have called for hours just to clear up the charges made to an account that a very close friend has. After providing all of the proper dragged out permissions, the issue was not solved. All that is needed is an increase in the monthly payment and the types in India cannot say that. Is this due to a limited range of conversation points allowed by Credit One to the individuals in India? Why not man the phone in Nevada?
Better communications need a huge improvement. I will never use their product or recommend it to any one else for that very reason.

trying to make my monthly $8 fee payment and the system has been down for over a week now...This credit card company is really dishonest, uses games to trick their customers and now won't even take a payment...Hopefully they are not trying to charge late fees as their next scam .

I've been trying to pay my monthly bill since September 25, 2020 without success because the website is not functioning and I cannot get a call through to customer service. My bill was due the 28th, which makes me two days late as of today. I've worked very hard to repair and establish good credit over the past several years, and I have a 100% payment history. After a little peek around the internet, I see that I am not alone. Accounts of people having the same problem with Credit One are too numerous to even read them all. I will be seeking legal recourse if this problem leads to late fees or tarnished credit. If this was a legitimate problem within a professional company, I'm sure customers would have received some kind of apologetic and reassuring correspondence by now. Please fix this immediately! Your company's little money grab game will not be tolerated.