Cricket Wireless
Reviews and Complaints

In mid-september, 2019 I started to experience serious problems receiving and making any calls on all three of my phone lines from my home. This problem occurred inside or outside of my home. I never received any signal bars on any of my phones. I called cricket and informed them of the problem and opened a work order. They said they would look into it. I called back every two weeks to check on the status. I was told that the cell tower is down and it will be repaired in a week. They told me the same lie every time I called. Finally in december after not having any service for three months I talked with a floor manager and he told me that the tower is still down and the area is in the red (that did not sound good). I told him to take me off the auto pay plan since I am not getting the service they promised me I should be getting. He told me that if I did not pay $90 a month then my service would be terminated. I could make and receive calls if I drove more than 10 miles from my house (I would be on an active working cell tower) and I also did not want to lose the three numbers I had. He left me no choice but to pay for nothing. I have contacted cricket nine additional times to date and talked with many people who all lied to me with the same lies (tower will be fixed in a week). I escalated this problem 4 times with no result. On 2/27/19 my phone rang when I was at home for the first time in 5 1/2 months. It appeared fixed. I called cricket and asked ernesto mejia to speak with a floor manager to discuss a refund. He refused to transfer me and to give me his employee id. But he offered me $25 credit for the inconvenience. Every time I called in and talked to either a supervisor or floor manager I was told that I must continue to pay $90 a month and they will give me a credit once it is fixed. They said they can only give me a one time credit. To me service is only when I can receive and make calls from home and not have to drive 10 miles to starbucks to use my phone.

I was told a bunch of bs told my phone I brought over to cricket was eligible... Well it's not working I was told to buy a sim card well I bought one when I got service through cricket phone won't activate I wanted to cancel my order so I would have to disputed with the bank... Well I worked out where I could go to cricket store and get the 9.99 phone since I ported my number over the representative I talked to that seemed like I could believe hom... Ohhhhh no I get to the store and get told I couldn't that I have to pay this much and pay an upgrade fee... So i'm paying you to upgrade from something I don't have to upgrade cause getting the phone from was a down grade from my phone so I get service I can't use if I was told it doesn't work on my device I probably would of got the so called up grade I call it a slap in my face they were rude at the ozark mo store.,... Just want more money and more money well i'm using a prepaid service i'm not rich I already gave you money and I have nothing but a piece of plastic and crap loads of i'm sorry so thank you for nothing and your welcome for some free money... Which was all I could afford to get service... Charge me an upgrade fee really... I called you four times and got bs and you got money you don't deserve

After I paid $600 for 2 Samsung phones and prepaid 2 months service on each. Only to find out that Cricket service isn't available within 40 miles of my home. Even though I paid full cash price for both phones they are refuting give me the network unlock codes so I can use with a carrier that can provide service. This company's short coming has drastically hurt my business and yet they act like it's my fault when the [censored] that sold me the phones assured me that I would have service in my home area

Cricket told me the cell tower has been down since September, 2018 in my area and that they are scheduled to fix it in two weeks. I have been told this same thing every time I call them and complain that I have no service. I am going on 4 months of the exact same story from them. I can not make or receive calls on any of the 3 phones that are all in the same household and on the same plan. I am only able to use the phone if I drive 10+ miles away to a Starbuck and then I am able to make and receive calls. To me that is not providing me with service. If I am unable to use the phone at home then I do not have service. I have called many times and wasted a lot of time on hold with this problem. On 1/8/2019 I called them to fine out what is being done. I also told them that I did not want them to take out $90 from my account via autopay and not to turn off my service. The next day they suspended my account on all three phones even after talking with them the day before. I called them and finally talked with a floor manager and she said that I would have to pay the $90.00 inorder for them to turn my account back on. She insisted that I pay for service that she knows they are not providing me with. That sounds illegal to me !
I want a full refund of $90.00 for each month the service has been down since September. I also want to know when the problem will be fixed. It has been escalated three times by the companies managers and still nothing is being done.

i am filing a complaint due to the lack of network connection that takes place at my residents. we have called numerous times on the issue and nothing has been resolved. i have told them the problem is we have 4g phones and a 5g modem in my residence. we even tried to see if we can get new phones that should be free of charge for all the problems we face. I mean we can use our phones great when we're not home but when we're home we have too many problems and i am fed up to my neck with this issue. it is getting to point that i'm going to finish paying off the lease of the two phones then switch to someone else. i'm not planning to go through this anymore. I need a phone that works perfectly an d Cricket is no delivering it to my satifaction.

My husband is in America for personal matters and he is using a Cricket wireless phone.

My husband's phone has been suspended because the phone bill needs to be paid.

I called the phone company Cricket to pay for my husband's phone bill (but) because I have an overseas bank card, the company will not accept payment. My husband needs to have his phone on (but) the company will not accept overseas bank cards.

My husband then had to use the company Teleconnect to call me Because of the inconvenience and grief Cricket wireless phones has caused us.

Teleconnect can use bank cards from overseas (but) NOT Cricket !

Because of the inconvenience of Cricket, my husband had to call me through Teleconnect. It cost $40 DOLLARS per phone call for less then 10 minutes a call. My husband had to make 3 phone calls costing in total $120 DOLLARS because Cricket doesn't accept overseas bank cards to pay for a phone bill.

My husband has health problems, he can not make any calls out and he cannot receive any incoming calls because his phone is suspended because the bill needs to be paid ( but ) Cricket will not accept overseas bank cards.

That's the only way my husband can contact anybody is by phone, my husband needs his phone on.

* Cricket this is NOT acceptable for a phone company, especially with today's technology to not accept overseas bank cards.

* Teleconnect this is NOT acceptable robbing people with your ridiculous high phone chargers.

Both companies should be ashamed of themselves how they operate in business, and especially how they look after their customers !

I am extremely unsatisfied with my service I have been provided. I specifically explained all my issues to John the manager at the Cricket store on waters and Armenia avenue in Tampa, FL. The service is no good which according to customer service is because the closest cell tower is over 2 miles away. The day I activated the family plan I told John about the cell plans we had and how long we had been with the companies and what can we expect from bringing our cell phones over from other companies. He stated everything will be fine. One of our metro pcs phones would not accept your sims card. John stated we simply had to call Metro to unlock no problem. When I called Metro they stated no they would not meaning I now have to buy a phone from Cricket. I was willing to endure the costs of the set back but I had to wait until that Friday when I got paid. I went in and spoke to John again and advised the device I had did not work with his sims card and I understand mistakes happen but I would like the cost of the phone for bringing your phone number with you since I brought my number to Cricket and he stated no he could only give me upgrade price and this made me so angry but what can I Do? I have no choice so I buy some cheap cricket phone at upgrade price. He then goes to tell me I have to repay for a new sims card and activation of sims. I told him I just wanted the phone that I already had a sims card I paid for and ill put it in the new phone myself. He said he couldn't do that. This pissed me off beyond belief. I just spent $200 4 days prior on sims cards and activation where he assured me twice in one day that my phone would work. So now I have this Cricket phone with no service and ADS THAT POP UP EVERY HALF HOUR! unwanted ads. I am so unsatisfied with cricket and would never recommend to anyone I know. I would like full reimbursement for everything on my acct. Prorated service reimbursement is acceptable so I can take my business to a more competent company. The date this incident occurred was 11/12/2018 and the Cricket phone was purchased on 11/16/2018. I attempted to get my acct number but my phone will not process the app. The app keeps stopping. The phone number on the acct is [protected] and it has 3 lines on the plan. I want and require full reimbursement of all monies paid.

After continued attempts to retrieve account number I can not access the app to retrieve account number. Maybe you will be able to pull it up since I cant.

I purchased 2 iphone6s off Boost mobile website since they were affordable. Took devices to Cricket to get prepaid plans. Gentlemen did process to get service, took my money to purchase. All said and done he tells me my phones are locked and to go to Boost to unlock them. I went to Boost, they couldn't do it in store and gave me a number to call. I called the number they said I'd have to go on Apple website to unlock it. I did. Apple says they can't unlock it so I return to Cricket to get a refund. Employee at Cricket and I call customer support, the first agent says it's up to the in store supervisor to give me a refund. She tries to pull up my number, and it's not there. Now keep in mind I've already paid cash of $170 for activation but there's no record. I'm getting all this run around, but yet y'all still have my money. To add to that the so called service is cancelled. I've been banned k and forth for four days. I'm very upset and I WILL NOT BE SCREWED OUT OF MY $170.

On July 25, 2018 I purchased a T & G Bluetooth Portable Speaker. I listened to the speaker for 2 days when it started making a loud clicking noise. July 28, 2018 I boxed it up, found my receipt and went back to the store I purchased it from. I was dissatisfied with the quality of sound and more so with the clicking noise. I asked for a refund and was told it couldn't be done. Not happy, I agreed to exchange the speaker. The new speaker would not hold a charge, so I would use the plug. Now here is my problem. The plug fell into the speaker and is now worthless. I'm not sure if anything can or will be done. What aggravates me the most. Is the day I purchased the speaker I also transferred my cell phone service from Metro PCS.

Ok so... I go into a location convenient for me and want to make a payment. I get there two people there the lady helps the customers before me, and theres another guy there making popcorn. I stand there patiently, no greets by the way from anyone, still there waiting I finally go to the popcorn maker and i tell him "I'd like to make a payment please I'm kinda in a hurry.". He tells me "oh uh theres someone in the back I can get for you." So i wait and wait and he stands there making more popcorn (more important than the customer i guess) and finally he yells across the room to the other lady "Can you take a payment?!" She looks at him and says uh yea? With customers in front of her. I was dumbfounded! I guess the popcorn was more important than a customer. So I'm upset at that point thinki g WOW REALLY?! I now had to drive 5 miles away to make a payment (inconvenient) this having to go to work so was in a hurry. Which brings to when I first set my payment up it was supposed to be set for the autopay on the 1st of every month. Nope the guy lied to me from the beginning and my card was trying to charged 10/26. I had told him the 1st is convenient for me. He ASSURED me that I was taken care of. Didn't happen, that was why I was gonna make a payment instore. As i get the the othee location across town, the same guy (Garrett) who set me up was there. I told him about the popcorn guy and Garrett tells me "Oh yeah, he's like that." What the hell? Why have a person who is like that work in customer service? I dont know i switched from T-Mobile to this and this is by far the worse instore and phine customer service ever. But of course I'm sure nothing will be done about it. Its a bunch of crap when people don't know how to treat customers. If corporate is reading this DP SOMETHING ABOUT THIS!

I called today because I was switching services I was also going to use my cricket phone with the new carrier. But instead I was told I could not use that phone cause I had only recently purchased the phone 5 months ago, and order to use that phone it had to be used with "Cricket" services for 6 months.. Now on that note ive been with cricket for about 3 1/2 years loved the service amd product hints to why I was with them for as long as I was... But after today NEVER WILL I RETURN TO CRICKET! First of any carrier ive ever been with has necer impleminted a "6 month rule" 45 days at the most. And on that note.. If I pay for my phone cash out of my own pocket then by god I can do whatever the he'll I want given ive been with thos [censored]ty company as long as I was and 2 I PAID FOR IT YOU HAVE NO SAY IN WHAT I CAN AMD CANNOT DO.. And also if you want people to continue service with you train your employees better, let them know to let your customers that if they buy a phone they are caught up as slave to your service because they havent had that new phone for 6 months but they have had your service for years.. This is by far the biggest crock of [censored] ever... And last put it in there damn paperwork not just online and get better customer service they at least need to be more informed because I spoke to a village of idiots today.. I would like someone of a higher statue to please contact me at some point because id like to rip someones butt for lying to there people.

I went into Cricket Wireless, as i walked in all i could smell was Weed. so overbearing i couldn't stand to be in the store. So i turned around and walked away. i was so excited to switch my family of 4 over to Cricket today. But i will never go back inside the store. Mind you i had my child with me who is 3. There wasn't even a worker at the counter, they just be to busy smoking weed in the back!

I purchased an Android phone for cricket wireless had it activated and for the first year worked fine for 11 months the 12 month I had malware installed in my phone going thru nuthin but pure hell trying to solve the problem with my internet service my phone finally ended up locking up on me and was no good .so I ran out and purchased another cricket phone for my second year the same thing with this phone a year later malware installed on my Huawei phone two different phones same situation who the hell is messing with my phone I give cricket wireless the thumbs down for allowing this to happen nuthin pisses me off more then for sumone to tamper with my internet connection

Today [protected]) I received a new phone from your Rhinelander, WI store and along with it, extremely poor customer service. I do not normally make a fuss over these things- but I feel pretty strongly that your Cricket team should know this information.
I came to exchange a phone my husband purchased earlier in the week, Saturday October 6th to be exact. Upon entering the store- I was greeted kindly by the staff member, asking if she could help me with anything. I began looking at phones on display, and explained I was here to exchange/switch to another phone. The manager, from several feet away, interrupted, and loudly stated that I was no longer able to exchange my phone, as the deadline was the previous day. She spoke with condescending tone and as if to engage in an argument. The manager did not ask my name or request my receipt, she remained across the room behind the desk as she argued her point. I replied that my phone was purchased last Saturday, and that I would be exchanging my phone today. I gave further information to the manager that I was told I could return the phone on Friday by a staff member at their Rhinelander. The manager again spoke with a negative tone- asking who told me this. Her tone was again quite rude, and insinuated that what I was saying to her was false.
I had come to the store on Wednesday October 10th and spoke with a very kind staff member, who shared detailed information with me on the phones, answered my questions, and was all around awesome. He informed me that a manager needed to assist with the transferring of the phones, and the manger would be in the store on Friday.
In the end- I was correct, I had 7 days to exchange my phone, and I had my receipt as proof. Never once did the manager or other staff member show any indication of apology for their behavior toward me. The provided cold and unfriendly service for the remainder of my time there, as they transferred my phone over.
Overall, I am happy with my phone, I am sure I will be happy with my Cricket service going forward. But I truly hope I never have to set foot into that store again. Once again, I typically am not one to complain, but the lack of kindness I received at your Rhinelander location is something I could not let go unknown.
Sharon Ninedorf

Cricket Wireless at Pittsburgh Mills, 590 Pittsburgh Cir, Tarentum, Pa, 15084 at [protected] : Sales person Savannah .
They gave me incorrect receipt, No change given Stole money from me, Theft Complaint, Gave me defective phone, Put me on wrong data plan, put incorrect address on my account, Incorrect charges on account, False Advertisement, Deceptive sales practices, No Service, No Coverage in my area . Cricket owes [removed] $90.00 and [removed] wants refund

In addition to my complaint, No Coverage, No Service, No Signal, Dropped Calls, Junk Phones and horrible customer service.

I have never in my life been treated like crap, except by cricket. I can get irate over my bill because when my monthly bill is 107 each month and they tell me they are crediting me a whole 10 dollars I expect to see that on my bill before my bill is due. (Beings that I had the issue in the month of Sept the credit should be applied to the month of Sept. Because there was no credit I paid the 107. When I realized this I called and said I am revoking my payment since the credit was not applied and I would pay the 97. Nope they not only shut off my service but added 10 dollars to my bill and said they gave me a 10 credit. What [censored]s! Here in the good old United states we know how to do math. I'm so disgusted that my crappy phone service comes from another country. If only we could go back about 50 years and not have to deal with crap. Thanks Cricket, you show people more and more everyday the crap phone service and the even [censored]tier customer service you attempt to provide!

My name is paul rickert sr. My phone number is [protected]. I have been with cricket for over a year I have never had a complaint my service is great unfortunately I am now unable to work in my account comes due on the 1st fortunately my disability payment comes on the 3rd. I find it very distasteful that they will not work with you in any form without any money at all. My bill is always paid on time i've been a great customer. But that doesn't matter to these people all they care about is their money so customer care is horrible in this sense. You guys do not work with people at least a good customers that pay their bill every month I will be taking my business elsewhere. I strongly recommend you guys work on your customer service because customers that are good to you want to be treated fair in better than that seriously disappointing! I am disabled and cannot be without my phone for 2 days... Thank you... Sincerely paul h. Rickert sr.