Cricket Wireless review: New phone activation by store personnel

I went to the Cricket Wireless store in St. Ann, MO for a replacement phone. I had used their phone service for around 5 years. I paid cash for the phone and activation fee. The store personnel could not transfer my contacts from the old phone to the new one, so it was useless to me. He tried contacting customer support with no resolution. I left the store and both phones with the employee for 2 hours so that he could resolve the problem, with no success. He then berated me for not buying an insurance plan (which would have had no effect on his ability to transfer my contacts). He mocked me for having such a cheap phone (which I bought at that same store). Since I could not use the phone without contacts. I chose not to purchase it. Cricket Wireless refused to refund my activation fee for a phone that they could not properly set up and that did not leave the store.

I went to consumer cellular with my old phone the same day. They sold me a phone, plan and transferred my contacts within 1/2 hour.

2 words to the wise. The young punk employees do not know what they are talking about or doing. Never pay cash.