Cricket Wireless review: The phone cricket in Bluffton sold me does not perform as guaranteed

On August 16th cricket in Bluffton South Carolina sold me a phone. It does not hold the typical SIM card I was promised it could work without it. I am unable to retrieve the data from my other phone I had to buy an additional cable because that he said that would fix a problem. I've been in the cricket three or four times since to try to resolve this issue to no avail basically they have told me to find a different phone company because I have no choice but to use this phone for the next year. The data on my other phone is very important to me and despite the fact that I haven't purchased a new phone in 5 years I can either return nor utilize their program to get another phone. Despite the fact.

Despite having called cricket customer service where I was insured assured that I could go in and replace the phone at the same rate this one was purchased at something about it new phone price or something. People in cricket then held a private conversation in language I don't understand and basically told me I'd be happier somewhere else with another company in other words. I didn't want to return the phone or the $120 worth of accessories they sold me for it for a refund I just wanted to be able to buy a different phone that worked as I was promised by the people at cricket customer service.

Since it was the fourth time I've been in the store and they had no other overpriced accessories they could sell me they were rude inconsiderate and kept moving me to the back of the line until finally the store closed.

At this point I attempted to recontact cricket customer service and was given over to a texting service that I'm pretty sure was a robot with pre-recorded answers. So I now have a phone that gets very poor reception turns on and off on its own drops calls as well as interrupts almost every app I try to use and most importantly does not allow me any access to the very important information contained on my other phone because I can't put a chip in it. In that I'm experiencing health problems my veterans administration data is now lost I don't have the individual's names or phone numbers or anything to try to pursue remedies to my health problems. Problems that are getting worse and are aggravated by this joke almost everyday dealing with cricket.

I made it very clear to them when I purchased the phone that I needed to be able to retrieve the data from my phone my old phone which for some reason just literally came unglued can't explain that one. And was promised I would be able to. When I attempted to do this with the special chords that they said were now common and they're not they also said one would be included with the phone which it was not and the frustration of trying to figure out what they meant because I had the wrong cord. Both these phones came from cricket and they were supposed to be compatible with each other supposedly. I'm not talking about one Android and one apple they're both Androids but the new one is terrible it's the only word I can think of. It doesn't seem to work right or do anything the same I also made it clear I needed to have the ability to do a Wi-Fi hotspot so I can connect my security system to my phone when I was near my work. This if it does do it I can't figure out how.

The manager at The cricket in Bluffton then sold me another cord for 20 bucks 20 plus dollars because he told me I had lost the one that came with it which I guess was possible because I didn't recognize the court he sold me. However when I got to the house I found the cord that came with the phone and it was nothing like what he said it was a standard USB with a type c and that was no way to hook it to between two phones. So he then played on my lack of tech savvy or whatever to make me feel like I was just too stupid to figure it out. Having spent another $35 on accessories I attempted for hours to try to do what he was saying to do with the two phones and never recovered a bit of data very important data that I have to have and I don't know what I'm going to do but I'm going to stay on this. Anyway the man was supposed to sell me another Motorola phone today it's Sunday memorial Day and it was written in my file and it was all worked out with cricket and he just basically just blew me off he wouldn't talk to me he put me to one of his underlings they disgust me extensively and some foreign language that I don't understand laughed jokes and basically told me I'd be happier with somewhere else. Which would be fine except that I've now spent another 300 bucks on a phone and phone service that doesn't work and apparently is never going to work and that I don't have a remedy unless I wait another year to trade my phone in or whatever they do with them. I was willing to accept that part and just buy a new phone but they won't even sell me the phone as as directed by customer service. I'm guessing there's no incentive for them to do so in other words they don't get to rape me over the calls for a bunch of stuff I don't need. I'll need a phone a screen protector a case and possibly another sim card.

In conclusion the phone which cricket sold me apparently under their own brand name does not perform as promised. It does not do function as promised it doesn't have the capabilities I was read to believe it would have and it has failed to perform up to any reasonable expectation. On top of the phone I've been sold 100 plus dollars worth of accessories which will not function on any other phone they made that clear. So I feel that I should be afforded some kind of protection against a defective product if it's returned with the receipts and all that stuff within a timely manner and we are talking hours not days which I began the pursuit to try to fix this problem. I was in there on the 18th the 23rd I talked to cricket on the phone two or three times and I've called that text line which is a joke at least six times. Not only is there behavior rude I was made to feel that because I'm white I'm stupid and shouldn't be spoken to in a language which I understand. I really feel that the customer service in at cricket in Bluffton has been terrible. The other phone which I bought at a different cricket thing also had several problems with the charging ports and screen not working right and other stuff which I had close to $300 on two different occasions just in repairs. And then in the end it literally came on glued the screen popped off one way the main body of the phone was separate and the battery had pushed the back off. When I contacted the repair place they said I don't have to do is take the chip out and put it in my new phone and everything would be fine. They still sold me a phone that doesn't accept a chip and acted as if I was stupid for not having kept up with the technological advances in this piece of s*** phone they sold me. It is not technologically advanced it doesn't work half as well as the old one it's reception is terrible in the exact same places where my other one functioned perfectly. All my apps all my info on my data on my travel all of my customer service things on my Google stuff where I had rated companies all that's gone. The only thing I recovered the only thing I was able to recover was my Google account and he put in so many codes that I don't think if I switch phones I'll be able to remember them all or get to them he told me I needed to change all of my passwords and all this other stuff so I'm having a hard time working between the two phones I guess I don't know. They're arrogant they're disrespectful and there they are without a doubt the most rude people I've ever met. I'm especially tired of this making little jokes about me in a foreign language that I don't understand. I understand freedom of

speech but I don't like the idea of people slandering me in a foreign tongue I'm an honorably discharged Marine which they know and I have to get that VA information out of my phone please tell me what to do..