Cricut
Reviews and Complaints

My circuit air explore beautiful brand new looking machine that has been used less then 25 times all of a sudden was not turning on. The light in my machine would turn on, but not my power button. I purchased a new power cord trying that as my first option and wasted money bc it did the same thing. When I then went to update my firmware, it would complete the update and stays “update success” and then when I would go to make my cut, it would say I needed to update over and over and over. The machine was not recognizing my update. I was told by an employee that it is not “cricut as a company problem” and it is not “my problem”. I find that very hard to believe it is not cricuts problem as the customer service rep said they never had this “software issue” happen with a machine — so therefore if it has not happened with more machines, I have received a defected machine and I should have my machine replaced regardless of my warranty recently being up. I have not completed 80% or more tasks this machine so called says it can create when that’s hard to believe when mine now it’s worth nothing and “needs to be repurchased” accordingly to your horrible customer service rather then taking my machine as a LESSON and giving. A customer what they deserve. I can see if this machine was 7-10 years old then that is a different story. THIS MACHINE has not been used to ANY potential it is “supposedly” capable of with way thicker material even then iron on vinyl. It is BRAND NEW PRACTICALLY. I should have MANY, MANY more years with this machine and of course I would have bought a new machine eventually as everyone wants updated devices in life but alls I was told by your service team is to “go purchase a new cricut air explore 3, it has better updated software” It is truly unfortunate alls your team thinks of is a sales pitch when someone is going through a heart breaking experience and trying to have their voice and story heard instead of receive j g a generic Response.. I have had a horrible last months In life due to Illness. I own my own business I use my machine to create client gifts etc. and have only used IRON ON VINYL and I am supposed to trust this machine is a quality machine that was really capable of cutting other material? I am supposed to trust in the brand “cricut” and drop hundreds of dollars 2-3 years latter just bc you had released a new machine and trust that this wojldnt occur to me and me get so lucky to have the “one and only” defected machine with defected software in 2 years? NO - I cannot afford that unfortunately especially due to my current financial situation from being out of work and not creating income during that time. The LAST thing I ever thought would occur to me was for me to replace my machine during this technical issue I was having randomly. My machine it’s beautiful not one single mark it has a beautiful desk a beautiful cover and a case that is zipped up 24/7 in its designated location and does not move. This is TRULY not fair to do to a customer who was a GREAT customer I have thousands of dollars worth of material my whole cricut room is like a magazine and for me to be made a fool of and have to spend hundreds on a new cricut machine a couple years later when once again — a manager should be looking this in DETAIL and not ignore my apparent “unique” occurrence with my machine and realize my machine should be replaced 100% as any GOOD company would do especially from a defected machine with software issues. I disgusted in this company I am heartbroken. My Christmas gifts for my clients are now over a month late this is has been the WORST expierence ever dealing with customer service who only care about a sales pitch not having a heart and taking the time to realize I deserve a new machine and it’s not same time of situation as other people with broken machines calling bc they damaged their machine etc. I was told this is software issue so if this is an internal issue with my device then I should be COMPENSATED and sent a new machine bc that is NOT MY FAULT that I recieved a machine with damages to the internal programming.

Thank you

Kassaundra Guilbeau

I placed an order for a cricut maker 3 machine on Amazon through the cricut store and received it September 17th. On January 2nd my cricut maker 3 stopped working. Whenever a project would be ready to go and I loaded the material and pressed the go button the power button would flash red and it would stop. I did everything online to possibly try fixing it. I called and spoke with customer service and after trying everything they said and it still not resolving the issue they had me video tape it and email it in so they can issue a replacement. They stated on January 3rd 2023 my replacement was being processed and I would receive a email with a return label for the malfunctioned cricut. I have yet to receive ANYTHING from them. I have called more than 20 times. I have spoken with 5 different customer service reps and 1 supervisor to have NOTHING done. For them all to say “sorry your order is processing someone will call you by the end of the day”. I could literally go on Amazon right now and place a new order for a new cricut maker 3, through the cricut store, and have it here within 2 days. So I’m not understanding how. 8 days later they have no update for me? The supervisor offered discounts on products yet never even sent that. The last thing I want is to

Give cricut anymore of my money. I use cricut for work and now have had to close my online shop cause I can’t fulfill orders and this is my busy time being Valentine’s Day is around the corner. So now they are messing with my livelihood. I am beyond frustrated with the lack of eagerness and willingness to fix this situation. I understand completely if I broke my machine myself or did something to it. But this is a problem the customer service rep stated has happened with many people and an error with their machines that they are replacing those machines. Seriously?! You should make it right as a company and put these as priority as you have taken our hard earned money and given us malfunctioned machines that won’t work. Make it right. Have integrity. Be an honest company.

I have been having a difficult time using my Cricut with the blade not cutting correctly, the blade wouldn't even cut on the mat and still acted like it was cutting, or it would cut and then stop have way through. I tried to do all the things they recommended on the Cricut FAQ and varies videos, etc. I bought new blades, new mats, calibrated my machine, updated my design space. Nothing seemed to help. I emailed Cricut in Aug of 2022 with no response at all. I got busy at work and with the holidays, I put off fixing my Cricut for awhile, hoping that someone would contact me from my email. I finally got time to call as my Cricut is continuing to not cut properly and it started to cut as it was stuck in a loop with the blade never touching the mat for around 10 minutes until I finally had to shut it off to stop. When I contacted customer service, they made me uninstall and reinstall my design space and hold buttons down on my machine to try and restart it. My machine now won't turn back on and my design space won't attempt to cut anything because it asks me to update my machine (x3 times after already updating it.) The representative told me he would ask his supervisor if I could get a replaced machine even though my warranty expired in Nov (almost 4 months after my initial email). I never heard back and finally called back again. They told me I couldn't get a new machine and could only get a $50 coupon for a new machine. The person who attempted to help me the first time further broke my machine and never called me back. I now have a broke machine and all they offered me was $50. I even asked if I could get a larger discount for a new machine and was told no. I wasn't even able to speak to a supervisor as they said they would "leave a message and have someone call me back." I have spent time and money trying to replace blades and mats to fix my machine. I am upset and disgusted by the care I received. These machines are not expensive and if I never contacted Cricut myself, they would have never contacted me back. It seems like they did that only purpose so my warranty would expire and I would have to buy another machine.

Purchased a Cricut Explore 3 thru Amazon. Print and Cut is not working properly. We tried to calibrate it using Ipad as suggested but there is an error “ not enough materials”. We try calibrating it on laptop but nothing happens, the mat will just stock in the machine as it is not detected. So frustrating and annoying. No proper Manual. We need to search on YT but still no help. Trying to contact Customer Service but no used. Cricut Machines are NOT RECOMMENDED.

Ordered the cricut maker 3 bundle and did not receive everything I was supposed to. Customer service claims those items were optional for purchase, however the website says it is included. Called multiple times. They are clueless and provide poor service. Was told a supervisor would be calling me. They called and then said a manager would resolve the issue. I am still waiting on a call back and for this to be fixed. Extremely disappointed in the company and service I received.

First of all, I have had my cricut explore air machine for less than a year; my machine was working so-so until [protected] but would not print and cut. I called cricut it help and was told they would call me back. A woman called me. Back and we were on the phone for over 2 hours trying to run tests and backup; the only thing that happened was my machine power button turned red, after which the women told me to unplug my machine to see if the light would go back to blue, which it didn't after about 1.5 hrs the power button turned purple then 15 min late it turns blue. At this point, we were on zoom so she could see my machine run. After this post, she told me my machine was not good, the light sensor was terrible, and I needed a new machine. She told me she would send me a replacement cricut explore air 2. I told her I needed my machine because I had the stuff to get done for a christmas fair. She told me, "no problem," you will get a new machine. This woman also told me I could use my cricut until I got the new machine to do my projects.

I come home after work on friday, [protected], and my cricut is not working because they deactivate my cricut. So, I called again on friday and was on the phone for another 1 hr of my time trying to get them to reactivate my cricut. He did and told me I would be able to use it until I got my replacement one... I came home last night 12-14-2022 to use my cricut was deactivate onc once again. I called, and the lady told me that this is their policy to deactivate all machines once a replacement is ordered... I said to her this was unfair because how would I do my stuff for the christmas fair that I paid to be in and all my products that I paid for to be unable to use? Told me to calm down, and she would, this one time only, reactivate my machine and would be watching me make sure that she would deactivate my cricut once I get the new one.. I told her that cricut needed to pay me for all my stuff and time. She told me that my replacement was in the works but could not tell me when I would get it. How can they deactivate the cricut that I paid for and paid for the monthly service when I don’t even have the new one yet? Cricut need to send me my machine and replace my $ for all the fee that I have paid out. Cricut is the worst company! I would never have used or purchased for them had I known how they run.

Today is 12-15-2022, and s this time, there is nothing from cricut about my shipping of the new cricut.

I bought a cricut joy machine and when I attempted to download the software I got an error so I contacted Cricut support in which I had a "Cricut Tech" call me this man had all my Cricut log in information. He stated he was calling me to help me set up my Cricut FREE OF CHARGE told me he has to have remote access to my computer to help him again he knew all my Cricut log in info, so against my better judgement I allowed him access to my computer. He then told me and showed me on my screen that I had more then 27 people connected to my internet and that I had some virus called ASPROX. BOTNET that terrified me because I just bought my computer less then 4 months ago. After he carried on for about 4 mins insulting me because I knew nothing about computers he then pasted on a note card that it is going to cost $129.99 or $149.99 to fix the issue. After I said umm no he abruptly hung up on me. I then called and had a PC Tech come and check my computer that supposedly had all these connections and this BOTNET virus, to find out I only had 5 connections and no BOTNET at all on my computer. Needless to say I returned my Cricut and I will never buy from this company again and I will be sharing this nightmare story with everyone.

Please fix the issues with Design Space. There are many & it seems like there is more after every update but the one I’m specifically referring to today is the one that waits til you are almost completely finished with the project you are working on & the page goes white & your project is gone. It happens often & is extremely frustrating. I’ve been paying monthly for three years now to use Design Space & as I said already, the issues only seem to get worse instead of better after every update.

As far as saving my work so as not to lose it when the program decides to no longer work in the middle of using it, the same thing has happened when I’ve tried to save a project. So you basically just have to work on something & hope for the best while you’re working & when you try to save.

I wouldn’t be near as frustrated if I wasn’t forced to use Cricut Design Space in order to use my Cricut but, unless I’m wrong, I have no other option. & yes, I know I can use another program to make my project in first then open it in Design Space but as I’ve said, I pay monthly to use the program & I don’t want to have to start one place then move it because the one I’m paying for doesn’t work right. I should be able to use the program I pay for & am forced to use from start to finish without it having any problems or losing my work.

I will most likely be purchasing a new cutter in about 15 days & I don’t think it will be a Cricut this time. Much like most every other business in the world, Cricut seems to be more focused on quantity instead of quality because while there are many more products out then there was when I got my first machine three years ago, I can say after using the design program this whole time & having used two different machines, I found the quality to be much better when I first started using Cricut than I do now.

I ordered this bundle on Nov 29, 2022. I ordered a 2nd one on Nov 30, 2022. Both shipped out on the same day 12/1. As I tracked my orders, I saw that the bundle purchased on 11/30 was on time. The bundle purchased 11/29 was suddenly delayed. When I tracked the next day, the 11/30 was in town & out for delivery. The 11/29 was BEING RETURNED TO SENDER.

Customer service kept telling me that it has been delivered. I had to explain that TWO were ordered & that both items had separate order numbers so no, mine had not been delivered to me. I have tracking info/proof from UPS showing that my order made it back to dock in KY at Cricut on 11/8 & was signed for by someone named Brooks.

Cricut's outsourced Customer Service Dept leaves a lot to be desired. I have spoken with FIVE reps & all 5 have given me completely different stories. I have picture proof of the tracking and return information. I got an email earlier stating that I would receive a reship as soon as they can confirm the original package really made it back to them. Is the signature from UPS not good enough? This is a Christmas present that will more than likely be late. Thanks, Cricut. Thanks, a whole lot. Next step? Contacting my bank. I'd rather have my merchandise, but this has turned into such a hassle.

I have a maker 3 that went crazy because the rubber grips were all gummy & we’re sticking to everything. But I had to claim this machine for more than a month & am still waiting to receive it. My initial claim was November 3rd I’ve had to make more than 15 calls to resolve, because of all the hoops they make you jumó through. Finally I completed the obstacle course, but it’s now December 6th & they said it’s in progress, but no tracking number in sight - nor an estimate of when it’ll be shipped for that matter.

Just received my Maker 3. And with hooking it up.. it will not cut. Load the material and it spits it right back out.call Cricut Saturday explained to them what was happening (Amy) a Cricut employee asked to send her a video, which I did..next day called again..today is Wednesday and after my 7th call with the same thing being said they are working on it. I purchased the package deal $500. Asking to speak to a manager they can have it all back I will never buy Cricut again! Walmart if you have a problem return it..Joanns you have a problem return it. 🙄. Oh it would also be nice to speak to someone who speaks English. And talk to you like you don't know how to use a Cricut. This is my 5 Machine

Hallo,

I'm supper disappointed in the cricut Air 2 machine. I bought my cricut a couple of months ago and I have been having trouble ever since I got it. It was a total waist of money. Money I really didn't have but I wanted the machine so bad that I saved up for it and I'm so upset that I did.

It doesn't cut my product (even paper) of cardboard true. I have waisted so much paper and products that I have to through away. I watched all the videos on YouTube on how to fix this problem and nothing is working. I even bought a new blade (although I haven't really used this one) but I was scared the blade was just not sharp enough.

I'm so frustrated. I phoned the help center and didn't get through. The automated machine said it would phone me back and that never happened. I phoned back and could not get thrue to a human

I just want to be able to use my machine and enjoy the benefits and things its suppose to be able to do.

Please help me.

I have callibrated the machine.

Changed the blade

Gone in to the settings and adjusted my pressure of the cut

Used diffrent setting

I bought a new cutting board

Please help me.

Okay this is to document the problem I am having with Cricut! I purchased Cricut Access June 3, 2022. After several attempts to use your program I decided to cancel my subscription because of the anxiety I get using this product. The program freezes, downloads very slow and certain times of the day I can't use it at all. My 1st call to cancel this subscription was August 24, 2022, I was sent a letter saying that my auto renewal had been cancelled, not the service! I called again September 27, 2022 and they apologized and told me that they would be sending me an email in reference to my return! Still no reply or response from Cricut about my return, but my access was canceled, so I could not use the services that I paid for! On November 14, 2022, the 3rd time I called, I was told that I did not get my refund because I had not requested a refund! The stress that I have sustained using your product and dealing with this customer service is not acceptable! I was told that I should receive my return within 7 business days! Now I get an email telling me that I did not cancel within 30days so I can not get my refund and you sent a $25 coupon for me to use in your store, no thanks! I don't feel comfortable ordering anything else from Cricut! Your website specifically states that I can cancel anytime and it does not say anything about within 30days, so please tell me why a company as big as Cricut, is not following the protocol of the policy you put in place. The only reason I canceled in the 1st place is because this program does not perform the way it claimed! If you are going to illegally keep my money, at least give me back the access to this troubled system! I am so surprised that I am having to go through this, I have wasted a lot of time and effort with Cricut, this is not a good look for this company and I am very uncomfortable using your product! Please advise where it says I had to cancel within 30 days to get a refund! This is why we have Consumer Protection and this is my next step because you all are making up the rules as you go! All I want is my hard earned money I paid in good faith to this company and now I am being ripped off! Please explain and can I please talk to a supervisor about this matter? Please advise and see attached!

10-26-2022

First of all I have had this machine little over 1 year. Have not had time to use it until now.

Machine was working perfectly 1-25-22. Was attempting to finish up an order the next morning.

Machine was shut down as directed by manual. When I turned on Cricut the "Dreaded Red Light" appeared.

I googled Cricut website and tried to trouble shoot on my own.

After many attempts I called Cricut help line.

This particular person was attempting to help me resolve my issues by following her manual that she clearly had in front of her.

After a few minutes she told me that she would send me a new power cord.

11-2-22

Power cord arrived and I immediately plugged it into the machine.

Still no luck!

My Cricut hast a solid red power button on

I have tried calling the support number and call does not go through

Need someone to contact me please

M/N: CXPL202 Serial # S181118I3160

Ticket # 5531140 (from an e-mail I sent earlier)

I tried installing the firmware it stays for hours in "Please Wait" and does nothing

I bought a new power supply (even though mine lights on green when plugging it) and it did not work either

Called customer service on 9/30/22 approx 2:40pm and spoke with “Omar.” He was in a windy area and I could at times hear dogs barking in background. My public high school program had purchased the Maker 3 at end of last school year, and this was first use. It would not update at all, on a desk top, lap top, or iPad. Spent at least 90 mins on phone with rep, who repeatedly gave me incorrect email for cricut (he told me several times it was “[protected]@support.com”). I explained that address did not exist. He was also insistent that he sent me an email to my school email, which was the registered account, it was never received. He also kept asking me for my personal email account, and kept pressing me to give him personal information. I have tried to get this new Maker 3 to work on at least 6 different devices now, and it will not work. “Omar” said he noted on the account that all troubleshooting had failed and Cricut should replace if I send a photo of the model number on the bottom.

I placed my first order for vinyl from the Cri Cut shopping site on August 26th 2022 after 10 days I did not receive it or any tracking information that was the first of 5 calls I would make to Cri Cut customer service, the first call was more than unhelpful, the person just kept saying they work from home and could not really help me as they could not see my order info anywhere in the system and would put in a request for help . 10 more days and I should have my order, 4 more useless , long waiting time for phone help , meaning over an hour each time, I got nowhere. The order came on September 17th 2022 incomplete and I can not get help with the rest of my order.

I called Customer service the rubber roller On the right side is waring I asked them who can I sell my machine to get it serviced they told me my machine was out of warranty and some need to look on YouTube to see how to get it fixed I feel as though we pay too much money for these machines for no one to be able to service them . to take it apart and replace it yourself it’s too complicated I will never buy this machine again.

I talked with chat services and was transferred to tech support... Which I was told would be free... I had to update driver. He told me I would need to update driver to be able to use the online cricut, com setupr... And to do that cost would be $60.00... Looks like I will be returning my new cricut maker to walmart... Tools and all materials to hobby lobby and returning my tool holder and blade that I ordered today... This is ridiculus... I feel like when you are told something is free there are no hidden charges... Such as shipping fees and driver charges... Besides I can purchase driver updates... For much less than $60... Maybe I can get someone to help me without using any online fees or costs... There is no customer support and helps from companies such as cricut any more... [protected]@yahoo.com... I was hoping to use my new cricut maker today... But no... So frustrated... Not a good start at all... Do I have to use online helps to use the maker? I really looked forward to using it. Louie dearman

I have a cricut explore 2 in mint. I purchased this item 16 months ago. It has worked faultlessly for those 16 months, however it was started up three days ago and no longer cut printed images. The cutting tool housing struck the machines main body and the cutting head no longer lined up with any images. This has rendered the machine totally unusable. I have attempted to contact Cricut through their email, via telephone and by using Facebook messenger. None of these routes have led to a response. The email bounces back as unfounded, the telephone number rings out after going through several menus, the Facebook messenger route has been ignored. I am sure it must be illegal to have no way of contacting a company?