Cricut
Reviews and Complaints

I'm on my 2nd machine and neither one has worked properly. I've called, been placed on hold for over 20 minutes and then hung up on. Now, I was told I would be getting a call from a supervisor today, October 12 at 5:00 EST. It is now 5:15 and I have heard nothing. I called CS myself and I'm on an 1 1/2 wait time. This is unacceptable. I have orders to fill and I'm not getting any help from the Cricut people. I'm being told I would be getting yet another replacement machine which makes it 3 in total.

I have a lot of money invested in the supplies which I have bought from Cricut and other craft stores. Now it seems I'm stuck with this stuff. What am I to do?

Cricut has very very poor CS.

Bonjour,

Je suis abonnée à Cricut Design Space et alors que je devrais payer 9,99 par mois, je suis débitée 9,99 tous les 15 jours depuis plus d'un an. Je vous ai joins le détail pour les 3 derniers mois mais votre service comptable devrait retrouver l'ensemble des débits en double. J'ai de graves problèmes de santé, c'est pourquoi je n'ai pas fait ma réclamation plus tôt.

Je demande donc le remboursement des paiement fait en double soit 18 fois 9,99 (environ 179,82 euros)

En pièce jointe document prouvant que les dates de virements devraient être celles de la fin du mois.

dans l'attente d'une solution à ce problème

cordialement

Chantal COURTAS

I have been using Cricut design space now for 3 years and in that time, and I have had nothing but issues since 2021. Constant updates which slows my computer down. Design space crashes all the time, losing work that I have been working on for a while and then having to go back in to redo all of that hard work again. It is very frustrating and annoying. AUTOSAVE would be a wonderful addition to DS and hopefully will fix some of these frustrating issues. Also, in addition to that, it would be useful to be able to print without waiting for sometimes 5 min or longer. Print size should not be an issue either. If the machine is capable of cutting up to 12x24, then the format should be at least that. We have 11x17 but we can't go outside of 10.5x16. Not helpful. Uploaded fonts- give us options to how we want them saved. Either by date of upload or alphabetical order.

The power light stays constant red and the double arrow light stay constant white. Non of the articles work. I tried them all. I submitted many forms for help with my machine.

LInda Mahdee

35 Lawrence ave.

Dorchester, MA 02121

[protected]

Thank You

---------- Original Message ----------

From: "Mark (Cricut)"

To: Linda Mahdee

Subject: [6514623] RE: Solid Red Query

Date: Fri, 01 Sep 2023 23:47:49 +0000

##- Please type your reply above this line -##

Cricut

Your request (6514623) has been updated.



Mark (Cricut)

Sep 1, 2023, 5:47 PM MDT

Kindly send me 1 video including both

Thank You 💜

Mark 😄

Experience Maker

http://cricut.com/contact

I placed an order July 15th with a delivery date of July 19, 2023. (order#[protected]} Believing my order would arrive on July 19th, I took on a project for a customer, however, I didn't receive the order until July 26th and I went out of state July 27th and returned August 8. 2023. Because of the late delivery I had to complete project in less time. Had I known I wouldn't get my order until July 26th I would have not ordered. I was told I needed to call the post office myself to see where my order was, also I was told I would receive a gift card which I didn't receive. I said I would return the product because of the lateness of the delivery, and I was told I would have to pay the shipping cost. Poor customer service.

This is the worst cutting machine ever! I have spent a year trying to cut simple stickers with consistency but Cricut cannot do it. Calibration is wack and inaccurate. The software is weak and the hardware optics are worse. I have wasted so much money on materials that no matter what I do or how much I reach out to the company with this issue, nothing gets fixed. I would expect this from a Chinese company but who knows anymore. I will never use the machine again and will never endorse it to anyone. Not even a teenage girl who want to make her own stickers. I would recommend everyone buying a commercial machine because, despite the expense, there are a bunch of small table-top options for descent price and the machines and companies are reliable! Cricut is garbage.

I purchased my Cricut Maker 3 on May 28, 2023, through Cricut’s website. 2 - 3 weeks into having my machine it stopped working. I contacted Cricut on July 17 and spoke with Kyle Jarvis (request #6413359) we did all the troubleshooting, and I was told a new machine will be sent to me by Friday. I contacted Cricut again on July 24 for an update since I did not receive my replacement on Friday. I spoke with Hazel Quinn (request #6426211) who tells me there is nothing she can do, and that I should have been better educated on the delivery process because it takes 7 - 10 business days for any delivery. I was very disappointed in her response but decided to wait since I had business projects I needed to work on. I didn't receive my new machine until July 26. I took the new machine out of the box and inspected it to find out that it looked used with discoloration on the tool holding compartments (my original broken machine was brand new, and I was able to compare the two). Needless to say, I plugged in the machine to set it up since I had projects I needed to complete. After several attempts through USB and Bluetooth, the machine would not connect during the setup process. You can imagine my frustration again. I contacted Cricut once again on July 27 (request #6435180) I was told to send pictures and the agent Ollie reviewed them stating “Oh yes this is definitely used and discolored” he reassured me he would send this for approval and call me back the next day. I did not hear back from anyone on July 28. I called Cricut again (request #6437791) once again to no avail, I was told there is nothing wrong with the machine and someone will call me tomorrow. On July 29 I received a phone call from a representative. At that point, I requested to speak to a supervisor who would refund me my money for the two defective machines, and I will purchase another cutting machine elsewhere. I got a phone call from Adam Collins, Experience Maker Supervisor (request #6435180) who proceeds to tell me that getting a refund is a long shot and highly unlikely, that my claim was denied, that it needs to be reviewed by his supervisor, and so forth. I proceeded to tell him I no longer wanted to speak with him and would like to speak to his supervisor since he was not helpful. He continued to tell me that is not possible, he can’t do that and when asked for his email address he tells me he could not provide any of that either. He repeatedly said there was nothing he could do and then hung up the phone on me. I then reached out to Cricut through all social media platforms including Twitter, Facebook, and Instagram. I received a response from Instagram stating they will reach out to me sometime next week since the office is closed on the weekend. I have yet to receive any information, contact, or support. I have two useless machines sitting at home and I am out over $500 since I do not have a working machine. I am requesting a refund and contact from someone higher than these “Experience Maker Supervisors” who can assist me. The business provided by Cricut is disgusting and unacceptable. To be honest it feels like they are delaying the process to avoid a refund and support. As of August 2, 2023, I still have not heard anything from Cricut and continue to receive a run-around and avoidance.

Someone, please help.

Lisette Serrano

[protected]

[protected]@gmail.com

I have been charged "two" $10.78 monthly fees for 13 months. I only have one circuit maker. Please see the actual bank statement files attached.

I started the circuit monthly on 1/20/22.

I was charged once a month @ $10.78 from January 2022 thru May 2022.

Then starting June 2022, to the present day - I have been overcharged $10.78 a month. You are debiting my account for "two" amounts of $10.78. The total overcharges for 13 months @ $10.78 = $140.14.

I'm sharing my bank statement here for you. I have contacted my bank, and we reviewed the fraud overcharges together. I would expect to be reimbursed. Not sure why I didn't catch it sooner. Yvonne

My husband bought me an auto press for Christmas. Was so excited, paired it and started it up. Due to holidays, I was not able to try out again until March. Again, started it up, went over everything again and went out bought materials to play around and get use to the very next day. It would not power up. Was on phone for over 2 hours on help line, no response. I now have a $1000.00 machine that I havent even been able to try and no matter what I do I am unable to find help on where to go, even through warranty. I have asked husband for receipt in which I am going to the bank to cancel the payment and let them aware of the problems I have been having now for six months. I have all packaging but the problem is it is very heavy. But I can't even get a response as to how to return or what the warranty process is.

I want to express my dissatisfaction with the new policy that has been implemented. When I signed up, I was being charged for everything I was trying to do. I had placed orders for shirts and contacted Cricut to inquire about the charges. The gentleman I spoke to informed me that they were experiencing issues and asked me to call back later. I called back, but the issue persisted. Eventually, he reset everything and informed me that Cricut no longer accepts the monthly fee of $9.99, even though it had already been deducted from my account four days prior. He told me I had to pay for a year in advance. I provided my usual card, but he claimed it was declined, which was not true. This happened on Thursday, and I was unable to get it working despite being promised a call back within 1.5 hours. No call back was received, and I had an event to attend without the shirts I had planned to create. I kept checking on Wednesday night and throughout Thursday, but still no progress. I finally spoke to him again after calling back and he apologized, saying it still wasn't working. He asked if I could provide a different card, and unfortunately, I did so. The payment was immediately processed. They had successfully obtained a year's worth of Cricut fees from me. I called back, frustrated with the situation, and he said he was working on it and would call me back on Friday at 1 pm. I hung up and continued to wait for two more hours. When I called back, they had finally resolved the issue. However, tonight I noticed that they had charged my card again, this time for $411. I immediately called back to address the issue, and they assured me that they would refund the money within 72 hours. This whole experience has been extremely frustrating and disappointing.

If I could give 0 stars I would. My Cricut machine was faulty and the rubber on the wheel snap and broke off. You would think this was an easy repair but apparently the whole machine has to be replaced ohh and the best part is since they have a one year warranty Im basically screwed and have to purchase a whole new machine. Adding to the insult I spoke to 2 “supervisor” Olvia and Caylee which were as useless and my defective machine is now. The fact that you have these people working as supervisor having no real solutions but speaking like they are robots with the same user manual answers and responses is ridiculous. Im not paying a dime more than I did for this crap of a machine. When you have an actual supervisor with an actual solution have them reach out.

I just noticed on my credit card bill that Cricut has been charging me monthly for 8 months for a membership that I didn't sign up for. I just waited on hold for 45 minutes to talk to someone that said there was no way to reverse the charges for the service that I NEVER used once. l don't even use my machine. I feel like this is horrible customer service.

I am so sorry I have to make a complaint against Cricut. But I had a very unsatisfying and frustrating chat this evening trying to cancel an order I had placed. I discovered mistakes in my order (my fault), I accidentally ordered TWO mug presses. I ordered through the Affirm app so I was expecting them to simply cancel my order and have me make a new one. But the woman I was chatting with explained that they can only cancel an order made less than 8 hours ago. This was no issue, as I placed the order about 1pm CST and I was calling at 7pm. But she argued with me about the hours even though I had proof on my phone of when the order was made and informed her of my time zone and that it could not be over 8 hours, it wasn't even possible. So I got the run around that no matter what I said SHE miscalculated the greater than the 8 hour window. Plus consider I waited over an hour to be able to chat, so I actually tried contacting them at 6pm. Again, after a 1 pm order. I was told that since it had exceeded 8 hours time (and it had NOT) that the cancelation may or may not occur, I may or may not receive a complete cancelation, and I may or may not still receive the order and if I did I would be responsible for sending it back. It was completely frustrating because the agent was just so inept, insisting it had been 8 hours when in fact it had NOT. She tried telling ME that it was one hour later in my time zone than it was! So, although she kept typing that she wanted to resolve this for me and was trying to help, she was still arguing about what time it was in my time zone and being unhelpful. Only time will tell if I received a full refund, and I'm having one hell of a hard time deciding to place another order from them if that's how they treat their customers. By the way, it was over a $300 order, so I wasn't wasting their time. I have asked for a call from the manager and was told I would hear from them tomorrow AM. I am definitely looking forward to that.

I ordered a package with a machine and materials. I never received the materials. I contacted support and was told they would reship it. Then when I checked to see if there was any tracking information, i was told to file a police report. I asked for a refund if they couldn't replace the items. They suggested I file a dispute with the card company instead. I have emailed twice since then. I finally asked how to return it and haven't heard back either time I emailed.

I unwrapped my Cricut Machine. I then push the opened button an saw that the Machine had a deep scratch on the surface inside. I called Michael's where I purchased the cricut and they told me that I had to contact the company. I said No, I want to return for another one, but the Cricut company said we can't exchange them. The manager at Michael's said bring it back and I said okay, when I got there she was gone. I showed another lady and she said let me get another one and she opened it and there was the Same indent as mines, they all had it in the purple color. I said wow! And the draw magnet was falling down. So I took pictures at the store showing the scuff mark

Purchased Cricut Maker machine hardly used it to be honest so very disappointed that it isn’t working and flashing red light when turn on and no trouble shooting works and all googling of customer complaints I seem to find I read seems to be a common problem that Cricut know about. Then went to use it one day during locked down and wasn’t working unable to do anything about it as we couldn’t take it back to the store we purchased it from due to being closed, we had to wait until we came out of lockdown. However we did go through all the trouble shooting nothing worked went back to using our hand machine to making cards.

Forgetting about the Cricut maker for a bit, but once We in Melbourne Australia came out of the strictest Lockdown went back to the store I purchased the Cricut Maker from (Spotlight Store) they instructed me I required to deal with Cricut myself they could not help me ( I don’t know why) as this has been so frustrating as they’ve been no help of what so so ever. Kept on hold for long period of time then disconnected several times which I can not prove

Emails that have not been responded to

Several phone calls, then emails replies saying sorry we can’t help you as we have strict policies that your machine cannot be fixed needs replacing strict policy out of warranty .

I first approached Spotlight January 2022, my daughter then tried to contact Cricut after that, I’ve stepped in May 2022 I’ve been dealing with them since my recent email now states my Warranty expired 3/12/2022, which now I rather find ver frustrating to see that, so what have they been trying to all this time string it along so it definitely has expired not to replace a faulty machine when all I wanted is my machine fixed. For such a popular company that must sell a lot of craft machines like these must expect some faults and have spare parts for repairs

Bonjour Hello

I know my request is not ordinary, but we just had a fire at our home, and all my screaming equipment went up in smoke. My cricut maker, my mug press, my easy press and the mini, my small materials and of course my blades that were in the machine. I had almost all of them missing the blade to emboss.

I had to save for months to have all or part of the range and since then I have been at home for more than 10 years for multiple sclerosis.

I come to ask you for a request, can you help me to renew my equipment, the insurance taking only 20% even with the bills of my machines of course I do not have those of the smallest things. I am ready to make demonstrations, publications on networks, advertising for cricut, having very well in hand the use of the design space I am subscribed, in order to show you my good faith and show you subsequently my gratitude.

Please help me, I was demonished, I used my equipment every day and since the fire my days are

long. since I have the cricut I use it every day, it's my best friend as my husband saysPlease help me

Bérangère BOUCARD OLIVIER

I can not access my design space and I am paying a monthly fee for it. I can not get thru to customer service as I have called a number of times and after holding for 45 minutes it just disconnects you. You would think they would have more support for all the people that own this machine and pay for it.

This seems to happen often when they do updates so they need to have more staff it assist with this matter.

I ordered a Cricut for my wife as an anniversary gift. The order was placed on the 7th of January, and as of today (February 4th) I still haven’t received my order.

My order has a tracking number that says “the carrier has received a request from the shipper and is about to pickup the shipment “. The problem is that I received that update on January 9th and it still hasn’t changed.

I have called over a dozen times, first just to check on the order, then to ask what the extended delay was about and how they planed to resolve it, finally I called to cancel the order. So far I have been unsuccessful in all my attempts.

Cricuts “experience makers” are trained to sympathize with you then lie to save the company face. I have been told everything from: “the package was delivered but you were not home to receive it” to “the package is lost in our warehouse” to “it is with our special delivery company that doesn’t provide tracking numbers” every time I call I receive some vague excuse followed by the promise that it will be delivered “very soon” or “shortly”

After three weeks of this runaround, I called to cancel my order, guess what? They wouldn’t allow me cancel the order because it “has already shipped” and I’d have to wait until I receive the package to return it to them and then be refunded.

I am at my wits end! I will never do business with this company again, and would advise anyone that wants a Cricut to order from Amazon or go get one in person at Hobby Lobby.

I now call them every day when they open and request a call back from a manager.

I have been dealing with cricut customer service for a week now...7 days and when I say they are by far the worst company ever dealing with customers issues...I mean it! It says to avoid using CAPS, so I will but this entire message is done with extreme disappointment and frustration! I just got off the phone with Motav or something like that and he was no help at all! I spent 3 days speaking with Diego and he gave misleading information, closed my account and never called or emailed me informing such. So nothing has been dealt with my issue of a bright pad go that was sent to me and does not work! I sent all requested docs and they are giving me the run around