Cubavera review: Horrible place to do business with 1

The shirts are the wrong size, they take forever to arrive and then when you try to talk with customer service about the delivery or anything else at all is simply impossible. There is truly no customer service at this company.

You can only contact them through live chat and all that live chat does is respond with a prepared and pre-typed answer. Their answer is always all about their policy and the fact that it is FedEx’s fault and you have to wait. They don’t provide a phone number to speak to a service representative at all, only live chat.

If you Google Cubavera.com phone number you finally get a number but all that the phone operator tells you is that they have a live chat and won’t even acknowledge your concerns or transfer you to anyone in the company. If you ask her to transfer you to customer service she will simply and very rudely hang up on you. We ordered 4 shirts, my daughters ordered, that a total of 7 shirts. We had to place the orders twice because the shirts were either too big or too small. One of the shirts was on “special low price” and guess what: after they took our order they had none left. How convenient! The shirts take forever to arrive. They promise 7 to 10 days it has been 18 and they still haven’t arrived. We ordered them on the 19th of July, today is the 5th of August and they still claim that it is within their 7 to 10 days delivery window not including weekends and holidays so there’s nothing they can do. We have to wait another 7 to 10 days before they can do anything about it, at which time they’ll probably just tell you the same thing. By the way, you are not told about this; “not including weekends and holidays” until after your 7 to 10 days have passed and you are asking about your order.

The first order we placed got here quickly but the size of the shirts they sent was off, so we returned them and placed another order for a smaller size on some and bigger size on others, hoping that the new ones fit better.

We got so tired of trying to get an answer about the arrival time that we simply cancelled the order. Now we find out that they will not cancel the order even when the arrival time has been over 10 days because they are “in transit” even if as I said its been 18 days. But, beware! If you then return the shirts because you no longer want them since they are no longer relevant, such as for a timely gift, they charge you a restocking fee, even though it was their fault.

Do not waste your time or money dealing with this company.

DO NOT DO BUSINESS WITH CUBAVERA or CUBAVERA.com.

These are traditional hispanic or latino shirts normally made by hispanics seamstresses in Latin American countries. Their guayaberas are not even made in the USA, Cuba, The Philippines or any Spanish country, or not even by hispanics. They come from places like China and Bangladesh. Here’s what their web site says:

https://www.cubavera.com › collections › guayaberas

Guayaberas | Cubavera®

Cubavera® offers a wide range of guayaberas, the traditional Cuban shirts with pockets and pleats. Find out how to wear them for formal, casual…

This is like buying Native American artifacts that instead of being made by Native American Indians they are made in china and sold as Indian souvenirs.