Cubavera
Reviews and Complaints

I purchased a shirt for my husband from Perry Ellis Menswear LLC and faced a frustrating delay of 20 days in delivery. This delay caused the gift to arrive too late for Father's Day. The customer service response was unsatisfactory, blaming a nationwide delay for all carriers. In comparison to other brands like Zara, the quality and service fell short. I strongly advise against ordering from Perry Ellis Menswear LLC, as there are better alternatives available for similar products.

I gotta tell you, I was pretty bummed out when I couldn't get in touch with nobody over at Cubavera customer service. But, their email response put a smile on my face. The package had gone MIA (which, let's be real, happens all too often with those shifty folks over at Fedex), but the Cubavera team sorted it out quick as a flash. I think it would be pretty sweet if they looked into some other shipment options, though. Nonetheless, all's well that ends well. This happy customer is more than satisfied with my Cubavera purchase.

So, I recently had an experience with Cubavera that wasn't exactly great. I ordered a pair of pants online, and when they arrived they were the wrong size. Bummer, right? So I had to go through the whole return process, which was a little annoying. But then came the real kicker - I had to pay for return shipping myself. To make matters worse, they deducted all the shipping charges from my refund, even though it wasn't my fault that they sent me the wrong size in the first place. I was pretty frustrated with the whole situation.

The pants I wanted ended up being sold out, so there wasn't really an option for an exchange. Even if there had been, I'm not sure I would have bothered. The whole process was pretty time-consuming and it felt like I was wasting money left and right. In the end, I was pretty unhappy with the whole experience and I wouldn't recommend Cubavera to anyone looking to avoid a similar situation.

Update: That being said, I do have to give Cubavera some credit - after I posted my original review, they reached out to me and offered to refund the shipping charges as well. While it would have been nice if they had done that in the first place, I do appreciate the effort to improve the situation. Despite my initial frustration, I'm willing to give them another chance in the future and see if they can provide a better experience.

So I placed an order for some pants from Cubavera.com, but unfortunately, the experience wasn't very good. I didn't receive any notification about the shipment, which was a bit concerning. And when the pants finally arrived, there was no paperwork inside the package - that was really weird. To top it off, there was no way to get in touch with customer service about my concerns. I really wanted to return the items because of all the issues I encountered, but the only option was to fill out a form on their website with my name, zip code, and order number. The problem was, I didn't receive any email or enclosed order info, so I had to find the order number on the shipping label. When I entered it in the form, however, the system said that order number wasn't even in their database. I've read this has happened to others as well.

Overall, I would suggest staying away from Cubavera.com. It's definitely not worth the hassle and frustration of dealing with these types of issues.

I recently made a purchase on Cubavera's website on the 30th of April, and I chose the two-day delivery option as I was planning to go on vacation on the 9th of May. Despite having put a rush on delivery, I failed to receive my order in the given time frame. I was pretty hopeful that I would receive my order before my vacation given that I paid extra for the delivery.

I decided to call their customer service several times, and they informed me that my order is being processed. They even assured me that they would send confirmation emails to me, which I never got. After several attempts to reach out to them, I finally got through to their customer service staff today.

However, it was disheartening to hear that my order was still not shipped, and it was still being processed. The whole order and delivery process was taking longer than I expected. With my vacation set to commence in a day, I decided to take the shopping route.

Although I am quite impressed with their clothing line and website, their delivery service was not up to par. The unfulfilled order has left me a bit frustrated, given that I had made plans that relied on its timely delivery. I had some difficulty reaching customer service, but the representatives were courteous and helpful when I finally got through.

In conclusion, I would recommend Cubavera's products, but I suggest that they improve their delivery service to provide a more reliable and efficient shopping experience for their customers.

Cubavera, in my humble opinion, has some fantastic clothes that just make you feel like a million bucks. However, if you are someone who values fast shipping and prompt customer service, you might want to think twice about shopping on this site. I have used them twice and both times I paid for expedited shipping- the 2-day and next-day air that was promised to me. Unfortunately, both times it took a whole week for my orders to reach me. What a bummer!

I don't know what's going on with the customer service team at Cubavera- maybe they are just always swamped with orders or maybe they just don't care. But the fact remains, my orders took too long to arrive and their lack of prioritizing my shipping option made me feel like I wasted my money. The thing is, even though I am frustrated with the service, I will still recommend this site because their clothes are simply too great to pass up. But, if you're someone who absolutely needs their order fast, Cubavera may not be a good fit. Don't get me wrong, their customer service can be pretty disappointing, but their products are worth the wait if you have the time.

Also, it's not just the slow shipping times that rub me the wrong way. It's how they process orders. They sometimes take several days just to get an order out the door, which is baffling to me because I think that if I were running a shop, I would put priority on getting orders out as quickly as possible. Alas, Cubavera doesn't see it the same way.

In conclusion, Cubavera has a lot of great clothes that are worth checking out if you're someone who can handle slow shipping times and less than stellar customer service. Just don't get too excited about their shipping options because they don't seem to be reliable. But hey, if you don't mind the wait, you might just love what you find on their site!

I gotta say, I recently gave Cubavera a whirl, ordering up some linen slacks and a fresh pair of boots back in July. I figured I'd be good to go, ordering up my regular sizes, but man was I wrong. Neither piece of apparel fit me quite right, which was a bummer because I was looking forward to repping that sweet Cubavera style.

In any case, I was pretty bummed but knew I could make it right by returning the items for a refund. So, I followed their process to a T, attempting to return the items using their provided label and delivering them to my local post office. That was weeks ago, and still no sign of a return credit.

I've called in numerous times, each time the representative I speak with telling me to just wait another few days, another week, and then "see what happens." It's been a solid month, and still no word on my refund. I've ordered plenty of stuff from these guys in the past, but this is my first attempt at returning an item, and now I'm starting to feel like their internal systems might be a little on the fritz.

Honestly, I'd have to recommend anyone thinking about returning anything to think twice before being stuck in the same situation as yours truly. It's a bummer because the Cubavera style has been straight fire in past orders, but if you can't trust the return process to work smoothly, it's a tough sell. Plus, nothing fit right to begin with, which is what led me down this refund rabbit hole in the first place!

So I recently placed an order for a Cubavera shirt and I have to tell you, I wasn't too thrilled with the experience. I mean, don't get me wrong, their shirts are absolutely beautiful, but the delivery process is a nightmare. If you're going to order from them, make sure you use UPS or even USPS, because their so-called "free shipping" option is a joke.

I'm no stranger to online shopping, I buy stuff all the time from different clothing stores and companies, but let me tell you, Cubavera is definitely the worst when it comes to delivery times. This is actually my second online order from them, but I guess I didn't learn my lesson from the first time. They said my order would be delivered by June 21st, and guess what? It's now June 20th and my package is still stuck somewhere in Olathe, KS. I mean, seriously, what's going on?

To be fair, I did opt for ground FedEx shipping, but even then, I expect my stuff to arrive within a reasonable time frame. Apparently that's too much to ask for from good ol' Cubavera. The only good thing I can say about them is that their shirts really are beautiful, but if you're in a rush or need something within a specific time frame, I suggest you buy it off the rack instead.

Long story short, if you absolutely must have one of their shirts, go ahead and order it, but be prepared to wait for several months and make multiple exchanges. And who knows, maybe you'll actually receive it, unlike me.

Best regards,
Karen Johnson

Hey, let me tell you about my experience shopping at Cubavera. I decided to order a shirt from them and unfortunately, it wasn't the right fit for me. I decided to return it on August 22nd but it took a while for me to figure out what was going on with my return. Apparently, they use a third party shipping service called newlogstics to handle their returns and it was in limbo for almost a month. I had to reach out to USPS to get it sorted out.

When I finally got in touch with a rep at newlogstics, they informed me that the item was delivered to Cubavera on September 4th. However, I didn't receive my refund until I had to call them. It took almost a month for them to process my return. Their customer service team didn't even make an effort to reach out to me and provide me with an update on my return. It's a good thing I called because they would have kept my money and not given me a refund if I hadn't followed up.

To make matters worse, they use expedited shipping for their returns and don't specify this. I was charged 20 dollars to ship back a 44 dollar shirt. Who does that?

In my opinion, this company is pure trash and I highly recommend that you don't buy from them. I was extremely disappointed with their customer service and the quality of their shirts is also subpar. Save yourself the hassle and shop elsewhere.

I just had an experience with Cubavera and it wasn't great. I purchased some shirts but made a mistake by ordering the wrong size. I went to their website to try and find a phone number to call for customer service assistance but couldn't find one. The website said to send an email so I did that instead. They told me that they value my business and would reply as fast as possible.

After two days, I finally received a reply from them via email. They said that they couldn't change the size of the order. My only option was to cancel the order and then reorder the correct size. However, this also meant that the discount code I used would no longer be valid. Although they offered to cancel my order as a courtesy, the delay in their response time meant that the order with the wrong size had already been shipped.

This experience left me feeling disappointed and frustrated. I feel like they should have been more proactive in their communication with me as a customer. If they had replied sooner, maybe they could have prevented the wrong size from being shipped. I hope that they can improve their customer service experience in the future for the sake of their customers. As it stands, I would only rank them with one star.

So, let me tell you about my experience with Cubavera's online store. First off, they charge for both shipping and returns - which seems pretty reasonable for shipping to your door, but it's a little baffling to charge for returns too. And to top it off, if you need to return their product due to damages or if it doesn't fit your needs, they require an additional $6 flat fee. It can add up quickly, especially if the product was already priced at only a modest $25, like the t-shirts that I bought.

Speaking of those t-shirts, they were really not up to the mark. I found them to be of poor quality, particularly given the apparent premium they are charging for the brand name. And they were itchy to wear, too tight in the shoulders and chest, perhaps because they used to be made for somebody smaller than me. I decided to return the t-shirts, only to learn that the flat fee was their standard return policy. Yikes!

Maybe this is okay if you get lucky and find exactly what you're looking for first time around, but it might be less so for the rest of us buying clothes online. Cubavera surely knows this, but still, they always choose to charge you for returns even though it seems counterintuitive. I should have paid closer attention to their return policy before making my purchase, but I wanted to give them a try anyway. In light of my experience, though, I don't see myself shopping with them again. I mean, even some small mom-and-pop eBay shops have fairer return policies, so let's just say that I'm not impressed with Cubavera's return policy one bit.

this was my first time ordering from Cubavera and i was really dissapointed with my experience. i got a shirt for my son but it was too little for him. trying to come up with a solution, i went to print the return label but the site would not show my order. it was really frustrating and i had to go through a big hassle to make the return. in the end i would not recommend this brand to anyone and i will not be shopping with them again.

I gotta say, I'm not too impressed with Cubavera's clothing quality. It's like they put no effort into making anything that doesn't fall apart after one wear. And believe me, I tried to make it work - I ordered three different items and not one of them fit me right. So I figured, okay, no big deal, I'll just return them. Well, that's where the real headache started. Three attempts to contact their customer service and no response whatsoever. Like, come on, at least pretend like you care about your customers. But nope, they're too busy taking people's money and running. So in the end I had no choice but to reverse the charge on my credit card. What a pain in the butt, man. Don't waste your time with these guys.

Cubavera is a cool online store that's got some sweet shirts and stuff. I bought this shirt from them and at first I was stoked - it looked so rad! But then when I tried it on, it just didn't fit right. I was super bummed because I really liked the design. So I went to the Cubavera website to check out their return policy and figure out what to do.

That's when things got weird. I tried to put in my invoice number to start the return process, but the website said it didn't exist. What the heck?! I double-checked my email and everything, and I definitely got the shirt in the mail. So I thought maybe I did something wrong and tried again, but nope. Still "invoice does not exist."

Feeling frustrated and confused, I decided to email customer service. I explained the situation and asked for their help. But now it's been a whole dang week and I still haven't heard back from them. What gives, Cubavera?!

Overall, I like the shirts at Cubavera, but this experience has definitely left a bad taste in my mouth. I hope they step up their customer service game and get back to me soon so we can get this return sorted out.

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So, I got myself a pair of pants from Cubavera.com, but it looks like they got lost somewhere in between the warehouse and my doorstep. I called FedEx to try and track them down, but they didn't seem to have a clue either. Then came the tough part - trying to contact Cubavera's customer service. They claim to have a "live chat" and a phone number you can call, but I found out quickly that those were just fancy words for a robot who won't connect you to a real person.

Honestly, I'm pretty disappointed with the whole experience. It's frustrating dealing with a company that doesn't seem to value their customers' time or satisfaction. I'm not sure if I would ever order from them again, at least not until they can get their act together and make some real improvements to their customer service processes.

Ok, so I gotta share my thoughts on Cubavera. Ya see, I was really excited to order some new threads off their website. But when my order arrived, I wasn't too happy. The sizes run small, which was a bummer cuz I was really digging the style. So I had to return it. Now, the website did mention that there would be a $6 charge for returns, which I was kinda expecting. But what they didn't say was that they would also charge me the cost of shipping. So I ended up paying a total of $13 just to try on a shirt and not even get to keep it. That's not cool, man! I mean, I get that they gotta cover their costs, but it woulda been nice if they were upfront about the whole deal. Ya feel me? Anyways, I ended up getting my money back, but it was more of a headache than I bargained for. So I guess I'd say, if you're gonna order from Cubavera, just be aware of the return policy and the extra costs that come with it. Otherwise, the clothes are pretty sweet, I gotta admit.

. I'm pretty fed up with the service, but I really love the Cubavera clothing. Their linen fabrics are just perfect for hot summers and the styles are very trendy and unique. I've bought from them before and never had any issues until now. I hope they can fix this shipping and delivery issue, or at least be more proactive with updates and solutions for customers who experience these kinds of problems. Overall, if you're willing to take the risk, I highly recommend Cubavera for their stylish and high-quality linen clothing. Just be cautious and aware of potential shipping and delivery issues that may arise.

Cubavera might not be the best place to buy online! I ordered something from them and what a hassle! My package is lost somewhere in Georgia according to the FedEx page. What the heck, Cubavera?! It's really frustrating as I haven't received my merchandise and I'm out of pocket. I'm really upset that I won't be receiving what I paid for. I hope they can give me a refund, but I'm not holding my breath. Needless to say, this will definitely be my first and last time ordering from them. 1 star is being kind considering the amount of disappointment and stress this has caused me.

I bought a shirt for my hubby for Father's Day from Cubavera and it tookh, like, twenty days to arrive. I was really bummed because it was too late. They said it was because of a delay with all carriers, but whatever. It's not like it's just them shipping stuff, right? Like, everyone else sends stuff in a few days. And they didn't even say sorry or try to make it up to me or anything. So I say don't order from them. I've found some really cool shirts at Zara that are just as nice, and, like, even softer.

So I decided to buy a shirt for a buddy of mine who turned 60 years old. I wanted to gift him something special, so I ended up choosing Cubavera as my go-to shopping site. I was thrilled to make my order on March 15, but as time went by, I got anxious as his birthday was approaching which was on April 22. But even up till now, I still haven't received the shirt that I ordered.

Naturally, I decided to contact FEDEX to inquire about the delivery status of my item. As per their update, it was shipped by cargo ship which was quite unusual for me. Who ships a shirt on a cargo ship? The thought was ridiculous and disappointing to be honest.

To my dismay, his birthday was already over and I still haven't received any updates about the item that I ordered. As of now, we're already in May, and I am still waiting for the package that should have arrived a long time ago. Honestly, I was utterly disappointed with this experience.

Overall, I would never recommend anyone to buy anything from this company. It seems like they don't put much value on customer satisfaction and that's not cool at all. It's a shame because I heard a lot of good things about Cubavera. Too bad it didn't end well for me, though.