Cudo
Reviews and Complaints

This morning I ordered the wrong vouchers . I ordered 2 children's vouchers instead of 2 adult vouchers, can I switch the vouchers for adult vouchers . Regards Mrs Crandell .

Looking through other comment posts, my Cudo experience is very similar. They only tell you a very far off delivery date once the order is finalised and can't be cancelled. Payment is whisked out of your credit card instantly, with eye watering speed. And when the promised date has come and gone, there is no personal contact from Cudo, just a generic message on their website listing alternative delivery dates for the many products they haven't been able to provide. They did respond to my email sent via their Contact Us page, with a flippant "blame the supplier, we can't do anything, enjoy the product when it eventually comes" attitude, followed by an earnest reminder that I am a valued Cudo customer. Needless to say, the alternative delivery date also came and went. Another email from me got a response with a third delivery schedule. Eventually, the product arrived - many weeks late and minimal customer support. I certainly will never use Cudo again, and I will make it a priority to spread the word so as many other people as possible don't get sucked into a lengthy and frustrating exprerience.

Ordered a 7" Ereader on the 2nd of November. The money was taken out of my account on that day, It is the 15th of November still no delivery. This is the 1st and last time I will ever use Cudo. So disappointed with this company. I have no Idea on how to find out what happened to the delivery. They should provide the phone number of the delivery company,

I recently bought a republic voucher, from there store its self. however the store going into administration will not let me purchase any goods before the store shuts down. I have rung them myself however there is just a voice mail service and no answer. I went into the store about 5 week ago to use my card only to get to the till and them tell me i can no longer use it in the store but i could try online. so i went online and its saying this card is no longer valid! to be quite honest i think this is disgusting that I've got the the card with my own money and not been able to get a refund. i am 14 years old and i usually shop at republic and its my Favorite store but at the minute its turning into the worst. This needs to be sorted because i want my money back as soon as possible otherwise there will be some real trouble that they will have to deal with!

I booked in to get my house cleaned on Monday 21st December at 8 am and no-one showed up. I have tried calling the company but their voicemail is full and the second number I had has been disconnected. I would like my $99 refunded. Very disappointing just before Xmas! Stella Leonidas

I bought crystal earrings on 29th February 2012. The earrings were supposed to be sent directly to me. I have contacted Cudo a couple of times and have had replies directing me to the person who is selling the earrings. I have tried to ring her but she did not answer. I e-mailed politely and had no response. I then e-mailed and asked her to just respond to the e-mail and still no reply. The e-mail address is juliaz75@optusnet.com.au. DO NOT DEAL WITH HER! Today is 17th May 2012 and I still have no earrings and no reply to my e-mail. What a sham! They are quick to take your money but then don't want to know you. This wa smy first and last dealing with Cudo!

Same thing! Bought something in December and it still hasn't arrived. Received an email saying (and I quote) "...at this stage we are unable to guarantee that you steamer will be in fact delivered. There have been numerous issues with shipping etc - If/when your steamer does arrive PLEASE hold onto it as well as your Cudo credit."

Do they really think cudo credit is enough? We've asked on numerous occasions for a full refund. I think it's valid considering they can't guarentee the delivery of our item. Honestly, I'm sure these aren't the only occurences of no-show items, how much money are they making?

I have had a similar experience. I bought an item in January and have sent a number of emails to which I receive an automatic reply but that's about all I get. Its now April and still no sign of the goods and nothing from Cudo. Last time I buy anything from them.

Looks like I'm in the same situation.Ordered & paid for latex pillows from Cudo late January. Now 3 months later I can't even get CUDO customer service to acknowledge my complaint. At the end of the day if the companies they are representing are not reliable CUDO is still required by law to respond to customer complaints. Is it any wonder there are no contact numbers - they wouldn't cope with the demand. Not good enough CUDO!

CUDO customer service - no phone number to call and excuses via emails

Same here. I havent received an item purchased in January either, No phone number to call CUDO and after several emails they say I cannot have a refund because its on its way! That was 6 weeks ago and after several emails I havent got a refund or my product. I wont be buying through CUDO again!

Still have possums and no sign of Benny Lambourne from Main Property -don't know how he sleeps at night ripping people off
Did anyone ever get there money back ?I wonder if he has started up under another name

we signed up through Cudo and as yet have not had the work completed
Had one visit and an appraisal
Had to pay extra $400 to get rid of possums
Also paid a further $1500 to get some insulation replaced, so have lost that as well.
Very disappointed in Ben and MPS $1900, plus the Cudo fee and no service
Feel free to call [protected] if any one has any suggestions

Found this on the Living Social website "The merchant is obligated to honour the voucher through the applicable expiration. If that doesn't happen, then contact us at au.help@livingsocial.com.au and we will refund the amount you paid for your voucher in the form of a credit for future purchases (what we call "livingsocial credits"). Follow the directions at https://www.livingsocial.com/terms"
Also found Main Property address Benny Lambourne. 3 Kashmira Street, Bentleigh East Vic 3165 if anyone wants to write to him

I've also been stung by Main Prop Services deal with Living Social. I too made an appointment and arrangements to be home in time for the appointment in late Feb. No one showed up. In the weeks (and now months) after I sent 4 emails for zero replies. I phoned at least 10 times and never once was the call answered. On at least 5 occasions I bothered to leave a voicemail and never once did I get a response. I've tried requesting a refund from Living Social only to be told their Ts & Cs state that I had 5 days from purchase to request a refund. I've just tried phoning Ben or Main Property Services again to find the number disconnected. Very disappointed by Main Property Services and extremely disappointed with the stance Living Social have taken.
Ryan

I also bought a voucher from Living Social, when Ben the pest control man finally was able to show up he told me my voucher for Pests didn't cover Possums and charged an extra $400. The saga has continued with him continually missing appointments and not able to solve the problem .He now says I have rats in the roof (covered by my rodent voucher). I have tried to contact him by email and mobile phone to find his phone is disconnected. I rung Living Social to request a refund and was told as the voucher had expired it was nothing to do with them . I explained that he has not fulfilled his contract by not turning up for appointments and that I have been trying to get him to solve the problem since I bought the voucher.I believe Living Social have an obligation in this matter and I will be lodging a complaint with them. If anyone hears from Main Property post his mobile number so we can all call him

I also bought the voucher from living social deals, mbooked for the pest control man to come out on the 2nd march between 1pm and 5pm, i had to take the day of work n waited all day, no one showed up and I didn't even receive a phone call. I tried to contact main property services via phone n email for days with no answer or reply. They did finally email me a week later apologising for no one contacting me and that they where unable to do any services for a week because of the storms and bad weather ( very unprofessional and the weather in my area had no storms or rainfall) have him booked in for tomorrow and fingers crossed that he shows up or I'm gonna be furious and demand a refund immediately

I have also purchase a voucher from Living deals for Main Property Services Pest Control. Until now, the person never turned up.

Once I could reach him and said the Voucher gonna expired soon, then he made an appointment and said even the voucher is expired, that was fine, because I already called him before the voucher expired.

Then now the voucher is expired., he never showed up.

I dont know what to do now.

CUDO is appalling! Never again. Bought a voucher for a "romantic five start getaway" that ended up being a motel! I flew interstate to redeem this voucher! Not to mention he ruined weekend getaway for a ten year anniversary. Have sent multiple emails via website as well as to support@cudo.com as the "customersupprt@cudo.com." apparently is incorrect. Have also called the number provided above only to get voicemail each time. So frustrating! Never again CUDO!

I am having the EXACT same issue and the merchant is indicating this is my issue and not their poor product. What do I do now ?

Dear Cudo

My email is archcurr@hotmail.com - I have 2 orders that were processed 6 weeks ago - and still no product.

My payment reference is - [protected]
and
- [protected]

Can you please tell me what is happening.

ARCH CURRIE

The Customer Service offered by Cudo is nothing short of a joke! I bought two vouchers and have been advised by Cudo that the business has gone out of business and they have credited my Cudo account with CUDO dollars. No thanks Buddy - I will have my money back! You can deposit it into my account that you have on file! Now trying to contact CUDO by email and phone but to no avail! It looks like I will have to go through my bank and fill out a form to get the money back. I will never recommend CUDO to anyone...it leaves a very bad taste in your mouth when you have purchased something in good faith. How do they stay in business when there are so many forums with so many complaints?

Thanks for suppling their number, but did anyone answer? I just tried and I got an answering machine, I will NEVER buy anything from them again!

I have the same issue with the iPhone kit. So far I have received three emails with revised dates where they just putting off the delivery date. It's been 12 weeks now and I have zero confidence I can expect any response other than a generic email with a random date some time in the future. Can't believe these guys are still in business after reading all of the complaints here.

Hi every one
If you like to find up where you can feddie send me email to pv.sipe@ gmail.com
I will direct you as I am one of the victims and spend a lot of time and money to chase him up.
Damn on you feddie

Hi, I'm having trouble redeeming my voucher through Groupon for True Blue Dive:( I've tried to contact them and they are super hard to get a hold of. They say that you can call between 6pm-10pm and I've tried for a whole week and just get the machine. I've emailed but no response. Any suggestions..?

I am disappointed because the service provided by True blue dive and this was considered unsatisfactory because of
1. no response to numerous inquiries made. Phone calls unanswered or call busy with no answering service
Starting on August 13th 2012 when directed to make them by email In terms and conditions item 14) If you have any questions that you cannot solve during the booking process, you can send us an email ONLY to: bookings@truebluedive.com, and gives us time to respond.
2. inability to book a dive course. With only 2 available dates over a the 4 month period of October 1st to January 30th we believe this is an unreasonable offer of services for a voucher that needed to be used within 6 months of purchase.
This voucher was purchased through Love it up and I am pleased to say their assistance and understanding of the matter enabled a happy and speedily resolution. Others named on the facebook page http://www.facebook.com/pages/True-Blue-Dive-Sux/281655861890280?fref=tsindicated Scoopon was also a company that enabled speedily resolution of concerns raised, even fast tracking the matter.

I had the same problem with Groupon and True Blue. Spent ages asking fot the money and they only gave me part of my money back. Well I say part; I bought it on my English credit card and Credit Card exchange rates... But a refund is a refund!

I have had the exact same issue with True Blue Dive - after several emails and countless arguments, Cudo have 'refunded' my money - Although not a full refund [money] but a refund as a Cudo credit - better than nothing. Search Facebook for True Blue Dive and you will find lots of people that are more than unhappy with their service. Some users have been able to get their money back through their bank. CUDO really need to ensure that the businesses that are promoting and selling are worthy of our hard earned dollars. I urge everyone to avoid EVER USING TRUE BLUE DIVE

Worst ever customer service experience. Full of pain and false promises. We were offered 3 day course and ended up doing a into dive that too inside shark nets for 4 metres. Liars and dishonest true blue dive. Never ever go into their false promises. Everything was promised, photos etc but none was taken. adn they are too rude to accept anything. worst experience as a customer ever.

True Blue Dive is a new dive company known to engage in dishonest and false advertising. Their offers are widespread across many coupon sites. Many customers who have purchased deals have experienced difficulties with organising dive bookings as their attempts at communicating with the company are often ignored. They will also encourage you to use the voucher after the expiry date as they will no longer be bound by the voucher agreement and thus are not obliged to honour it. As always, do your own research!
I speak from personal experience.

Hi!
I'm so frustrated, I bought my voucher at cudo for the diving camp at true blue dive and both of them are not responding!
After i called the true blue dive couple times i get the answer that they are fully booked until the end of February! and I have my flight back to Home (I'm not an Australian citizen) in the mid March!
I really don't know what else I can do, to get my money back!
Can someone please give me an advise? Please! I'm so frustrated.
And I really need the money.

Kind regards

Erika
(wagnerika@gmx.de)

Same thing happened to me. I've sent them many e-mails with only one reply and it was a genetic reply not even answering my request for a full refund. Cudo has left me as an unsatisfied customer and are not living up to there "satisfaction guarantee".

Sir,
Pl. humble request for as below mentioned passport send urgently.
File Reference Number : JPR-W290973-11 Application Date : 03-05-2011
Applicant's Name : OM PRAKASH SACHDEVA Applicant's Date of Birth : 07-07-1964
STATUS :

It is to regret that due to unavoidable circumstances the despatch of Passport has been delayed and will now be despatched in a week's time

File Reference Number : JPR-W290975-11 Application Date : 03-05-2011
Applicant's Name : SHWETA SACHDEVA Applicant's Date of Birth : 14-07-1987
STATUS :

It is to regret that due to unavoidable circumstances the despatch of Passport has been delayed and will now be despatched in a week's time

File Reference Number : JPR-W290976-11 Application Date : 03-05-2011
Applicant's Name : ANSHUL SACHDEVA Applicant's Date of Birth : 08-09-1990
STATUS :

It is to regret that due to unavoidable circumstances the despatch of Passport has been delayed and will now be despatched in a week's time

File Reference Number : JPR-W290974-11 Application Date : 03-05-2011
Applicant's Name : SHAKUNTLA SACHDEVA Applicant's Date of Birth : 20-05-1962
STATUS :

PLEASE SEND THE ABOVE INFORMATION/ DOCUMENTS WITHIN 15 DAYS FAILING WHICH IT WILL BE PRESUMED THAT YOU ARE NOT INTERESTED IN OBTAINING A PASSPORT AND THAT YOU APPLICATION WILL BE CLOSED.

I have purchased two deals and haven't received either. One going back to September and the second one was in October. I have repeatedly emailed the sellers of both items. One has never responded and the other tells lies worse than Pinnochio! Although I paid with PayPal they have a 45 day cut off to submit a dispute. The sellers must know this as they dragged the transaction out telling me my item was on it's way. Well this is the longest mailing in history! Anyway I'm off to the bank the afternoon to issue two charge backs! Here's hoping I get my $60.00 back! Never EVER again will I buy from Cudo. All their deals are cheaper direct from China anyway... After all they don't even know what customer service is, probably about time everyone de-registers with them!

I purchased a car wash and polish from cudo but cudo never sent me the voucher and there is no way to contact them they have no e-mail address or no phone number. but they don't mind taking your money. if any one has a phone for the could you please publish it.

I totally agree! I purchased an item through CUDO and it did not arrive. I am still waiting for my refund.
Do not waste your money and deal with Cudo

I totally agree!
You don't mind if the deal goes sour when the voucher company is helpful and sorts it out!
But I've had nothing but problems with Cudo and am about to threaten going to the Consumer Watchdog so hopefully that kicks them into gear
I would never buy from them again and don't recommend them to anyone! EVER!

i can not make a booking on line and i wanna refund please, the phone was disconnected and i believe this is just fraud, i tried to contact cudo no result, please give my money back
thank you
regards
michelle

Ive paid $1499 for a holiday package and feel like crying. Tried emailing Cudo on several occasions trying to book dates. Link doesn't work.
Cudo have not bothered to respond, I have even tried the phone numbers (02)[protected] - not connected and then 1800 622`56 ?check number and try again! Can this be possible that a company such as this has no contact details? I want my money back, flights booked and paid for with no where to stay. Cudo should be avoided at all costs. Are they actually part of channel 9? Kerry-Lynne

I purchased a coupon via CUDO for a hair package.
I made a booking with the company
When I went to my appointed day & time the salon was closed
I contacted CUDO & they took a number of days to finally contact the merchant
Emails back & forth & contradictory information followed
CUDO refused a refund
The salon continues not to answer their phone
Buyer beware
CUDO is not honouring the vouchers they sell

Is anyone interested in a class action against them?

I bought a steam cleaner in february from Cudo, I enquired as I never received my product and they said they had problems with their supplier and credited my cudo account. They don't communicate or return my e-mails. I will never use them.again and bought this product in good faith and just want my money back. They never respond and don't bother to reply to my mails when they are the ones who have messed up! Don't know what else to do to get my refund!

Bought a cosmetic brush kit. Waited a month for it to arrive. Money taken from my account but I wasn't provided with an invoice number. Tried to contact cudo but that's really difficult if you don't have an invoice number so I found another way to try and email them but have heard nothing back.

Not happy.

I purchased 3 vochers to buy items as christams presents. I was assured that if i place the orders before 5th December i will have them in time for christmas. I am still waiting for the goods and i can not contact the help centre for cudo as the site is unavailable.

haven't received goods and have been unable to contact them... will NEVER buy anything from them ever again... AVOID AVOID AVOID

I bought a couple of things from Cudo .I bought a office surveillance system & A super absorbent step Mat. I bought things after that which I received but not these >

I Never ever buy anything from Cudo. they exaggerated about the deals/ lying about the saving amount. just try to reach them they don't bother to email you back. It is scam. we should report them to todays tonight or current affairs.

I had problems with a beauty treatment (Ultrasonic Slimming) voucher bought from them. When I attended my appointment and the business was not there & never had been I wrote a written complaint to them advising that I wanted a refund from the business. Whilst they were sorry about the issues I note that they are still selling on behalf of this busiess today even though they know that they are stealing people's money!