Currys
Reviews and Complaints

Today 17/01/23 at 12.45 I arrived at my home address of 2 Heather View, Assembly Road Coedpoeth LL11 3ST, to see one of your delivery vehicles, registration number YC22EUF. parked on the narrowest section of the road partially blocking it as the van had its tailgate in the open position and at a level with the deck of the van. The van was also hindering the vehicles exiting Manley Road. As I drove slowly past your vehicle I caught the near side rear door and rear quarter panel on the tailgate of your delivery vehicle causing a large scratch on my vehicle, registration number DG13HRL.

The delver vehicle was unattended and the back was left open. After few minutes your employee came to the vehicle and I question his parking and the partial blocking of the road and he did not reply. He advised he was from the Kimmel Bay despatch depot and then told me to "crack on".

I feel that if your vehicle had been parked correctly with the tailgate in the upright position then the damage would not have occurred

Your employee was extremely rude. not very professional, he was about 6ft 2in, black hair and had a beard and moustache, he was making a delivery to Norway on Middle Road Coedpoeth..

I look forward to your response.

Kind Regards

Mr Evans

I purchased 4 laptops online to avail of the one4all voucher offer on September 9th.
My complaint relates to these four purchase reference numbers.
CIR2204953160
CIR2204992120
CIR2204992060
CIR2204946380
My mobile is [protected]
email is [protected]@imgs.ie
Address is Unit 8, Keypoint Business Park, Dublin 11 D11Y77P
Aoibhinn Stuart

I filled in all the forms 39 days later, but I only received two of the vouchers. I have an open ticket on your Twitter account since December 21st, and no one has been able to give me any help whatsoever. I have called for time and each time I have been told 'someone' will call me back. I have never been called back or contacted.
I now wish to log this as a formal complaint

1 Garrison Hill wilfred hogg 1 Garrison Hill - Droxford County SO32 3AR Delivery Address 1 Garrison Hill wilfred hogg 1 Garrison Hill - Droxford County SO32 3AR Sales receipt no. 229197 Customer no. [protected] Date of receipt 12 December 2022 Order no. CUR2230420197 Order date 12 December 2022 Branch no. 4944 Reference Description VAT Quantity Ordered Sold Unit Price VAT incl. Sold TOTAL VAT incl. 361926 JVC - LT-55CF810 Fire TV Edition 55" Smart 4K Ultra HD HDR LED TV with Amazon Alexa 20% 1 £299.00 £299.00 Delivery Charge 20% 1 Free Free Total excluding VAT £ 249.17 Total VAT £49.83 Total including VAT £299.00 Payment type PayPal £ 299.00

Arrived 30 Dec working great no problems until now have spent one hour on the phone waiting to get through to the service department just crazy after getting through told would be transferred then nothing

Photos of the problem that occurred yesterday.

wilf

Currys delivered non-working dishwasher on Dec 23rd (which I had purchased in order to ensure I had one over the holidays)

Spent many hours trying to negotiate their website (no email is given and the web-bot is not good)

Eventually they said they would replace it but not until Jan 9th, so I was left without a dishwasher over Xmas and New Year, which was very difficult as I am disabled and was hosting guests.

On Jan 9th their people came and removed old machine but did not bring replacement (apparently they had run out of the product)

Dreadful, dreadful service.

I went in to shop today to return a product purchased 31/12/2022 within 30 day limit to return, exchange or refund (consumer rights 1985). But I was denied this service at the till by a staff. Who instead said he will check product for 24 hours and then decide of hebshould refund or exchange. To not to get in argument with mr clever I left chrome book there and bought the receipts. Try getting it resolved via web chat.. They simply said no service provided for in store purchase. There was a time you could get professional service at currys. But what this is I don't know. The staff looked like his been forced to do his job. His been dragged out. I just wanted to run away. Anyway. I will be expecting a refund for such a poor service.

On 13th December the Salter dual Air pro that I ordered was delivered when I was at work. I had been told by currys that this would arrive on the 16th. The delivery people said in a message to me that they would only deliver if they could take a photo of my open door. The driver delivered this item to a public bench. See photo sent by yodel to confirm delivery. One of my relatives arrived 9 min after this delivery to try and secure this item but it was not there. I rang currys and was told I would have to wait up to 14 days for a refund. I was very unhappy with this as the item was a Christmas gift. I spoke to customer service twice and on 19th December was sent a denial of receipt form. I completed and returned this the same day. I rang again week commencing January 2nd I was told a manager would call me but they did not. I rang today 12th of January to be told they are still waiting for manufacturer to contact them and was again told a manager would call me. The service I have received has been appalling it should not take a month to refund something that is not my fault please can you help. Order number CUR2230328709

I have bought mobile and pods online and collected from store. i wanted to return it and booked pickup 3 weeks it took to retunr . i have to go to store as suggeted by online team, they told we cant do anythind lastly it was picked and from last 2 weeks not getting refund . in chat they tell will email , arrrange callls nothing came till date. no status .

evertime i have explain and when i ask for status they dont even know that. 5 times escalted still no call no emails

Last year I had to resort to contacting Alex Baldock the CEO of Currys, to get them to fulfil the requirements of the Consumer Rights Act 2015 and replace a faulty drinkmaker.

That replacement was also faulty.

It is still covered by the Consumer Rights Act but Currys refused to abide by the law. I wrote to Alex Baldock once more - he received my letter but has not replied.

I have been advised by the Citizens' Advice Bureau

My wife purchased the above for me at Christmas, we have the receipts, unfortunately my wife opened the box and wrapped up the iPad. I have not used the iPad, I needed a new laptop, I asked for the iPad to be returned and credited back to our account so I could use the money to but a new laptop from curries. We were told it's none returnable because the box seal is broken, and refused to credit the money back so we could get a new laptop. Apparently it's on the receipt that the product is none returnable if the seal is broken

However we were never told this at point of sale, so I'm stuck with something we don't want and not being offered any compassion etc. It's not like I demanded my money back, I want to spend the same amount or more with curries my house is full of items we have purchased over the years from curries, I expected more.
So I hope that somehow we can sort this out

Regards
Paul Priestley
[protected]@gmail.com

After contacting Curry's team via phone call, web chat and emails. I am EXTREMELY dissatisfied with how the customer service team has dealt with an issue.

I purchased a Sonos Sound Beam GEN2 during the black Friday deal on the 27th of November 2022. The money came out (£349.00) on the 28th of November but I hadn't received an email or an order confirmation. I understood at the time that it was a busy period for Curry's so I waited for this order number and email. It never came. I decided to contact you via a webchat to which the person said that I would receive my money back within 7-10 working days as the online order system had not gone through although the money had come out of my bank.

10 working days later, I STILL hadn't received my refund. I then rang up the customer support team to which they said I would get a refund within 24-48 hours. I waited and STILL hadn't gotten my money back. I went on the webchat again where the customer service person told me to wait yet another 24-48 hours. The money, still didn't arrive. As you can expect, I began to lose hope and trust in everyone's words to which they would tell me I would get my refund within 2 working days but nothing coming about.

I then contacted the phone customer team and complained and wanted to speak to a manager. 2 days later the manager (Mark) contacted me on the phone and I felt that I had been heard and understood. He told me he would look into the item and told me that there was an error on the system which had happened to many customers before. He reassured me that I would get my refund.

3 days later I got a phone call which I was unable to answer due to being at work and he left me a message saying that there was an error and that the money would be in my account that day. I checked and STILL there was no monies in the account, he did say to contact you on [protected] and quote a reference number.

I did so, to which the woman who I was speaking with was very unhelpful, rude and said she couldn't see any order number or didn't recognise the reference number which I quoted. At one point she pretended to not be on the end of the phone when I asked her name and was very rude to me.

As you can expect, I am VERY frustrated! £349.00 is a lot of money just before Christmas and it has been over 5 weeks now to which Curry's are benefiting from having my money in their bank gaining interest.

I want my money refunded asap! I can't believe a company like Curry's can hold my money and not refund me for over 5 weeks to which I have struggled over the Christmas period without the money or item that I ordered! I would like a managed to contact me as well as I want to take this complaint further and expect compensation.

Looking forward to receiving contact from you soon and to finally resolve this horrible issue.

I am totally appalled by the way I was treated by Currys. I have just received a letter agreement number T6GJJGX. I got rid of the cooker because it was useless, I tried and tried to tell you but you wouldn’t listen to me. I had many call-outs and in the end you wanted a video which I did send but you still refused to pay out. I will NEVER USE Currys again even if you were the only store. You are very quick to take money and you still send me letters. My policy ends 10th February 2023, the cooker was totally useless and I’m surprised we never got food poisoning from it. I am going to send this to my mp as well so she can see how you constantly disbelieved me about how bad the cooker as.

I am at a loss that you can actually believe I would anything from Currys again after the awful cooker you sold me.

You sell cookers that aren’t fit for purpose and got rid of for that reason. You treated me like I was an idiot and you disbelieved there was anything wrong and you want me to extend the cover.

Complete and utter idiots and I wish to make a FORMAL COMPLAINT regarding customer services and how they treated me with regard to the cooker.

Totally disgusted

Order number:
CUR2230728741
Order date:
16/12/2022
Delivery address:
william harrison
24 Lusitania Road
-
LIVERPOOL
L4 6SX
Billing address:
william harrison
24 Lusitania Road
-
LIVERPOOL
L4 6SX
Delivery method:
Standard
Estimated delivery:
3-5 working days
Ordered item(s):
1x TEFAL EasyFry 3-in-1 FW201827 Air Fryer, Grill & Steamer – Black
Product code: [protected]
£180.00
Standard
3-5 working days
All orders are subject to stock availability
Free
Payment breakdown
Payment method - GIFT_CERTIFICATE
£50.00
Payment method - CHIP_AND_PIN
£130.00
Delivery cost
Free
VAT (included)
£30.00
Total
£180.00

Hi I ordered this item in store 16/12/2022 I used a lovetoshop voucher which I got from my employer, value £50.00 the remainder of monies was paid by debit card which has been refunded into my bank, I was told yesterday that I would receive a lovetoshop voucher for £50.00 by end of business yesterday sadly this has not happened can you please address this issue asap as the voucher was for christmas

Kindest regards William Harrison p. s please note I was only told after I phoned up the other day the order was cancelled by yourselves because you couldn't order item

I nicola townsend ([protected]@btinternet.com) [protected]

On the 28th november I ordered three items from currys one being a double oven

Hoover ho9dc3b308in electric double oven in your description it states the following...

Product code: 563752

What we love

- the hydro easy clean function uses steam to loosen stubborn dirt and grease - it's quick and effective

- the 8 cooking programs including pizza or defrost have your back with whatever you picked for a dinner

I have also attached your picture of the cooker on your website

So ordered on the 28th november delivered on the 13th december

Rang customer services as tray not included and to inform that there was very small splinters of what looked like shards of glass and a dust residue round the seal.

I also stated that I was not happy as the oven was not as described or the same as the one in the picture.

The lady on the phone said she would arrange another to be sent to me, I stated that the oven was not as described so she escalated for me to receive a call from a manager

Which I have recieved of three different ladies

The first lady wasnt very helpful at all but assured me she would look into this matter and phone me the next morning, I never got a call.

The next lady said I could have 10% off or maximum 15% extra towards a different model.

I kept explaining to the lady that I had 14 people coming for dinner christmas day and needed this sorting asap,

I also told her of another cooker that was in stock with all the features that the first cooker was to supposedly have. She told me that it was over the 15% and that it would not be allowed though she was going to email another office and she would call me the next morning.

Im still waiting for that phone call!

So to date I have a cooker that I cant use as you wont accept it back, ive bought an item from you as you mislead me with the description.

I have no communication with a manger

I have no way of cooking dinner for my family

As its the 23rd of december I know I wont be getting a cooker from you.

Fortunately I have found a restaurant that can accommodate all of us though it is some what 80 miles away so added stress added cost and I believe this is all down to you.

Currys will never receive another penny of me and I will be taking this further.

Please put your self in my shoes at this stressful time you have seriously made me ill

I would like a reply to this email explaining how you can see this matter going forward.

Order no:- 910707

I purchased a Dell laptop from Currys Fareham on 13th June 2021 (receipt no. 030253 - total amount paid £941.99). I took it into the Fareham store on Tuesday 6th December 2022 as my letter "N" had fallen off the keyboard. It was due to be returned to store on Saturday 17th December. However following numerous phone calls we were told that the laptop had been sent back from the repair shop on the 11th December and between then and arriving back in store it had gone missing. They are offering me a "write off" and vouchers to the value of the spec of the laptop. Currys have broken GDPR agreements as I have all my personal/bank details held on the laptop. I feel that I should be compensated for the stress this has caused me and the inconvenience of having to change bank/personal passwords. If this is not resolved to my satisfaction I will take the matter to my solicitor for breach of GDPR. Looking forward to hearing your response. Regards Paula Le Poidevin.

I ordered a swan coffee machine during the black Friday event on the 23rd of November. This was a present for my mum for Christmas. I went into the store (Ravenhead retail Park St Helens) on the 23rd hoping to look at the machine before purchasing but this model was not in the store so the sales assistant said she could order this in for collection. I was not aware that by doing this I was then an online customer - this was really not made clear during the sale I just assumed that the store was ordering this in for me and I would later collect. A few days later I was then sent an email with my tracking number and was told it was out for delivery. Later that day 28th November the tracking message said something had gone wrong and they would try to deliver the next day. I heard nothing after that for 6 days, I went into store to find out what was going on and they told me to wait the full 7 days before looking into it further. I heard nothing and after 10 days, I tried an online help chat but was told they couldn't help me and that there would be an investigation. I went into the store to speak to the help desk who then rang the online team to find out what was going on. The parcel had been lost in transit. I was told after a long time on the phone that a new one was being dispatched, I would hear from them that week. I heard nothing for another 7 days. I rang the customer help line only to be spoken to in the rudest, most dismissive way - Like I was the person who had done something wrong. No apology was made and no acknowledgment of my issues were made. I was very polite and calm despite getting very anxious that my mum was not going to receive her Christmas present this year from me. When I asked for a refund, I was told I could not have one because there was an investigation as to where my parcel was. So, your company has my order and my money and I after 4 weeks have no product and no refund. When I asked if I could speak to a manger, I was told that they don't work on weekends and I would have to ring back on Monday to speak to a manger. I was very upset after this interaction on the phone, I really am not one for complaining and I hate any confrontation so after that phone call I was very upset. I decided to go back into my local branch to speak to someone in person. I asked the sales assistant Damion who works at the help and repairs desk to get the manger for me and he did straight away. The manager came down and told me that there is not much he can do as I am an online customer (despite ordering this in the store) and the best he could do for me is if and when the problem resolves he could offer me a good will gesture and take some money off the machine. This did not help me at all because I was trying to get a refund. Damion has been extremely helpful- In fact he is the only one who has actually listened to me and had done his best to assist. He rang the online team again for me and tried to get more information regarding the investigation. The online team have said I cannot have a refund because of the investigation and they can't tell me if there is another machine being dispatched or not. I was told a few emails had been sent and my issue had been escalated but as it stands, I ordered my product 4 weeks ago I have been into the store 3 times had 2 online chats and a customer care phone call and I still have no coffee machine for my mum for xmas. If I could have been given a refund at least I could have found an alternative gift but there's been no refund. I don't need to say how tough times are right now and I certainly don't have an extra £115 spare to replace my mum's gift. My mum has not gift from me and I am so disappointed, but what makes this worse is that no really seemed to care. Your company is huge- the money you bring in over this period is huge but no one could refund me my money because of an investigation into someone losing my parcel. Why am I the one that's being penalised here when all I was trying to do was buy a product?

I bought an HP Desktop on the 5th of December 22, and Currys insisted they set it up. I picked it up on 8/12/22. When I turned it on there is a pin on it. I followed the forgot pin and used the email and password they set up for me and gave me details for. I can't bypass it. I need the pin used to unlock the desktop. I was not told this. I can not understand why a pin would be used and not supplied to the customer. I have since rang emailed, rung the local store over 100 times, no answer. I spoke with multiple agents who promised someone will come back to me and they have not. I find this service extremely unacceptable. Can someone get back to me asap and tell me the pin I need to unlock the computer? The nearest store is 1 hour and 30 minutes away, If I have to drive there I am doing so only for a refund.

Is there anyone who can help with this at all?

Dear/sir madam can you please look into why currys office 365 as taken £59 / from my bank account, which I did not authorize.

It was taken on the 27 november by continuity/subscription merchants, retailer name curry's office 365 hertsfordshire it states authorisation method not available

I have contacted my bank can, and am waiting for your reply so I can inform them of this

Also I have been on your chat on 5 december who assured me that my money would be refunded and I would be contacted within 24 hrs

As off to days date I have had no reply

As there is no phone number for this subscription company, to get in touch with is unacceptable

I have been in contact with microsoft, who have informed me that there is no currys 365 to my email awaiting your reply sheila mckeever

Dear Team,

On 19/11/2022 at around 15:00, I have inquired through Operator: 32 Robin product - Bose soundbar 600. During the sales process Sales Rep confirmed that they have required item in the stock. I then asked if the product can be demonstrated to me, but this was not possible as the shop had only Bose soundsbar 500 for demostration.

Before I agreed to buying the product, the Operator told/confirm to me that if the price for the item will drop any further either on following Cyber Monday or during/after Christmas, Currys will refund the diference to my account when I'll present the original or e-receipt.

I've noticed that since last Monday, 5/12/2022 - Bose soundbar 600, the exact the same model is now on sales at £30.00 cheaper then my original purchase was at £499.00. Based on the Sales Operator statement and putting my trust in the promise I have accepted sales and paid for the item.

Upon processing my paying, I asked him if company runs any discounts for Bluecard holders / NHS employees, upon which he explained how it could work by ordering some vourchers online which then can be reimbused to my card.

After my several attepmts to resolve situation by speaking with Customer Service Reps via online chats and making calls, I was advised that information given was incorrect and they can not help.

Based on this experience and misleading/incorrect information provided, I am hoping this comminucation will reach required channel and the difference of £30.00 will be refund to my account.

Look forward to hearing from you soon.

Kind regards,

Mr A Zhirnov

I received a letter dated 30/11/1922 from Steve Pendleton, Services Operations Director. telling me that payment had been declined by the card issuer and that the benefits had been suspended. I telephoned Lloyds, the card issuer, and was told that there was sufficient money in the account to cover the monthly £9 payments. It took several hours to sort this out with Currys on [protected]. I was eventually told that it was a mistake and that the Coverplan Agreement was reinstated. I have just received another letter dated 03/12/22 from Steve Pendleton saying that the Coverplan Agreement has "now been cancelled as requested"! I did not request this! I do not wish to phone the above number again! I have problems on my laptop which still need to be resolved.

on the 9-Oct-2022 I went to my local currys in Nottingham to purchase a bosh vacuum cleaner, I payed £104.99 for it with my NatWest debit Mastercard, the card reader said transaction ok, when the store assistant fetched the merchant receipt, it said the transaction had been declined, I was then asked to try my card again which l did, this also failed, after that l was asked to try a different machine, that fail as well. The staff and myself at that time did not know of the computer glitches that had happened on that day, which must have been why the card machine said ok and the merchant receipt said declined, but the money was still taken from my account on the 10th-Oct-2022, from that point on I have been back to currys five times trying to get a refund. the staff at currys now have all the information they requested, though they say it could still be January before the money is refunded, this is not acceptable, and I will have no choice but to go to the trading standards department, which I would rather not do.