Currys review: Laptop

Brought my laptop to the store, I discussed the persistent technical issues I'd been experiencing. Although my laptop is no longer under warranty, I've had it for less than two years, and it has been malfunctioning from the beginning, with the issues worsening over the last six months. This strongly suggests a fault that has been present since day one. With that in mind the warranty is pretty irrelevant when it comes to the law.

When I dropped off the laptop, I expressed my dissatisfaction with the £75 charge, citing my statutory legal rights. According to these rights, purchased goods must last a reasonable length of time. Given that my laptop cost £500 and has lasted less than two years, it does not meet the criteria for a reasonable length of time. The customer representative at the store acknowledged the laptop's pristine condition (his exact words to the repair centre was immaculate) and agreed that if the breakdown was unreasonable, he assured me that I would be refunded the £75 and if the repair involved parts that were due to no fault of our own, I would be refunded the £75, and wouldn’t have to pay the repair costs. The engineer informed me she has repaired the battery and power supply unit which I am sure you will agree is not reasonable to break after less than 2 years of ownership for the cost of £500.

This happened at store number is 2320, the staff member that I dealt with is called Sam, the store name is Birmingham Highgate a

When I went to collect my laptop, they refused to refund me the £75 to retrieve my laptop, and returned it unrepaired, with the charge still in effect. This situation makes me feel deceived and coerced into paying an unjust fee as I was specifically told this would be refunded if the repairs were no fault of my own which a replaced battery and power supply unit breaking after less than two years definitely fits this description.

To make matter worse my loyalty to Curry’s is evident in my consistent business purchases, including the new laptop I acquired on the same day as the discussion about my faulty laptop. Aside from laptops (totalling £2,255!), I've also bought airpods for the business, computer screens for the business, keyboards for the business, mice for the business, amongst multiple other things and personal purchases on top this this all from Curry’s. I've spent thousands upon thousands of pounds in the last couple of years alone with Curry’s. I am a loyal customer who deserves better service and should not have been encouraged to buy another laptop under false pretences, only to be left with multiple laptops that may break as soon as they are out of warranty along with all the other business items. I am a small business; I really didn’t expect this unacceptable experience from a renowned brand such as Curry’s.