CVS
Reviews and Complaints

This is the second time I have experienced this problem with the same CVS pharmacy in Boulder Colorado. I have been a long term patient using Target/CVS pharmacy for blood pressure medication and Gabapentin, both which cannot be discontinued. I travel frequently and sometimes longer than expected. About a year ago I ran a few pills short of blood pressure medication- Losartan-and was charged $40 for about five or so pills. I did not question it, as they stated my insurance would not cover it given the out of state request and my refills were not yet due. There was no effort to help and now I understand there is a CVS card that could have been employed. Again, this time I ran three or four pills short of Gabapentin, and they stated there were no refills and they could not sell me any medication as I did not have my original pill container with me. No offer to help or contact my routine pharmacist. I called my pharmacist, who is wonderful, in Slidell, La., my home, who faxed them a label, and stated I could be "loaned the few pills' against my upcoming refill which had to be authoritzed but this was a Sat and that could not occur until Mon. I was charged $12.99 for four pills which cost $2.00 for 60. The pharmacist saw me as I complained about what appeared to be taking advantage of a routine patient while out of state. No concern; no offer to help-that is what is cost our store. I pointed out that my normal prescription of this generic medication, which cost $2.00 would then cost $180 which is hard to imagine. Also my pharmacist label which was handed to me with the prescription listed a much lower cost-$2.88 which he stated did not apply. Their store can't lose money on my four pills.

I now have had extremely poor customer service for the second time, and after contacting my pharmacist she also voiced dismay. I will not continue to do business with a large pharmacy that does not help its customer/patients-long term at that-and will switch to Walgreens who canot do worse, and I suspect will go a lot further to help.

Bad job, CVS. You will not succeed long term with these practices. At the very least your pharmacy could have contacted CVS in La.

Susan Lindsey

11/08/2016 @ 1130
I am an employee at a local doctors office. I had a pt to call our office with concerns regarding their medication Rx's at the pharmacy. So, I called the pharmacy to find out if I could help find out the problem. I called and used the doctor office option, it would but me on hold then I got transferred back to the DR voice mail 4 times. After finally getting to talk to an employee (Melissa) she was very rude and not very professional. I said that I was calling to check on a Rx for a pt and she said that I could had and should have left it on the VM. I tried to explain to her that our DR left at lunch and I needed to try to get this handled before he left. She just kept telling me over and raising her voice that they was busy and should had left on VM they have to leave us messages at times. I just feel that I was not getting the help I needed for the pt.

My husband has been going to this Pharmacy location since July because it is right down the street from his Dr. Office. Now we live almost a hr and a half away. We have gotten the prescription filled every month with no problem, except for this month. Now last month we were filled on the 5th of October and the month before filled on the 8th of September, now this month was November 3rd first they said they couldn't fill because he was 2 days early and had to wait till the 5th which we were on the 30th day from the last fill which means we were not early. Now he said come back the next day being Friday and he would fill with no problem so we entertained him and said ok fine no problem. Well because my husband is the sole provider and already misses half a day of work for this appt he could not take another day off work to go down to the pharmacy so first thing Saturday morning he heads down and a different pharmacist than the one we spoke with and agreed to fill on Thursday. This guy which was a head pharmacist flat out refused to fill his prescription. Now sadly this is the only CVS in 50 mile radius that had the medication in stock. Every other pharmacy didn't have it in stock. So what is a person that has a legitimate prescription and gives the pharmacist no reason to deny services suppose to do?

I was injured on my job in May 2016. My employer had always paid for my medication with a check from the job. I called cvs and asked them what they needed for me cash a check from employer, in May 2016. I was advised that all they needed was their drivers license number on the check. I went in cvs and the employee would not take the check because she said it might be fake. My employer is Chinese and his name is different. I stated to the employee name Sandra that I have always paid by the same method every time I got a prescription filled. She told me that I will have to go get my boss and have him come down to CVS so she can see him sign the check. It was very frustrating and so humiliating. She also stated that she was not accepting the check because she has never seen me bring a check in. I told her that she must not have been working when I brought the check and because I have been bringing it in since May. Other employees came to look at the check, and she then really got a chip on her shoulder. I had to go to my job so they can write me out another check then cash it and then I went back to CVS and got my prescription. I have never been so disrespected in CVS before. From now on I will go to Walgreens

I have requested six (6) times that my prescriptions not be on auto refill. The employees at store #3197 are either idiots or too incompetent to understand this request. In either case, they shouldn't be working there.
What is so difficult to understand about the words NO or please don't? Apparently the employees at this pharmacy don't understand what no means. They tell me that they remove auto refill but every month it's still on my prescriptions. Idiots.

While waiting for my prescription to be filled a few times I observe the technicians practice. Frequently, if not always a non glived hand is touching the medication and pushing the medication into the counter. Working as a nurse, I am appalled at this practice. If I see this again I will be calling DPH on the spot.

Lynnfield street
Peabody mass
01960

I have been shopping at this cvs for 20 years. I took a sick friend to get his prescription during which time I figured I would walk around the store to look at the weekly sales. I was rudely approached by the manager as if I was stealing this manager was very hostile in her approach towards me. I politely told her I was waiting for a prescription to be filled at which time she told me to leave the store cause I wasn't going to steal anything from her store and she was calling the police. This manager was clearly prejudiced towards white people.I was told by another store staff I am not the first white customer she has done this to. Not to mention while this manager was making all these false accusations one of her ethnic workers made threats to beat me up that she didn't care about her job she was from the hood. I didn't know what to do I still think I am going to contact my lawyer to see what his opinion is on this

I have visited the store many times. On 10/20/2016 I felt like I was being watched. I think that I have become a product of racial profiling which is the act of suspecting or targeting a person of a certain race based on a stereotype about their race. I walked into store number 7573. As I walked in I looked over to see an employee looking my way. I proceeded to the dental aisle looking for a product called Red Cross for dental pain. I really did not notice the employee walking down the other side of the store until I got to the aisle. I picked up a product and walked back to the front register. As I walked to the front I noticed that he was walking back to the front. The cashier usually rings me up. This time he opened up the second register and called me to that register. I asked him about the product that I was looking for then he walked back to the dental department to check. I basically got some chips and took my business to another store for the other products that I wanted. It is always something about this store every time I go in it. I should have learned by now to spend my money somewhere else. I am even thinking about changing the family prescriptions to another location. All I want is a smile and to be appreciated. I do not know what type of training these employees have, but they need help.

Cyanocobalamin is comprised of cyanide molecules attached to cobalamin molecules within each B12 vitamin in this product. Cyanide is a toxic poison that the body can't metabolize and, over time, it can accumulate in brain tissue with disastrous results. CVS should reconsider this & other vitamin products that contain this cyanide-based supplement...

I dropped my perscription off on Friday Oct 7th. At first they said my insurance would cover it the next day but they had only enough in the store for a few days. They would order it to come in on Monday the 10th. Which it was fine with me I didnt need it until Monday. When i went in on Monday the 10th to pick it up they said they wouldnt have any until after 3 that day. I explained to them I take 2 every morning and I was out. They said they would give me enough for the day. When i got home and opened the bottle they had only given me one. When i called at 4pm that afternoon to see if the rest was ready for pickup they told me it woulkdnt be ready until after 3 on Tues the 11th. I again explained to them that I take 2 every morning and I am already down a half of dose. They now have my script for 5 days and I have only gotten a half of day out of a 28 day supply. This medicine I take has side effects like withdraws if I dont take it every day on time. Im not sure what the problem is but something should be done about this. If the problem was they werent going to have it on time for Monday they should of offered to return my script so that I could go to another store. This was store on Main st in Windsor Locks Ct. This is like 3 times that I have had some type of problem with the pharmacy there

October 10, 2016

Pharmacy person Extremely Rude! CvS just lost another long time customer. I do not appreciate being talked to loud or rude while i am waiting in line to have a prescription filled. Please remember the customer helps to pay salaries, please be respectful and courteous.

I called Bridge City Tx CVS this morning 10-7-16 to have one of my prescriptions transferred to their store from my pharmacy in Beaumont Tx as I was leaving to go to Houston for my Dad's surgery and did not have time to spend the extra hour going to and from Beaumont to pick up my prescription. I went by the store 3 1/2 hours later to pick up my prescription and the girl working at the pharmacy said they could not get through to my pharmacy. I basically told her she was a liar because I had been using Market Basket Pharmacy in Beaumont for years and had never called and they did not pickup nor was the line busy. She then proceeded to tell me they just had not had time and the whole time the pharmacist that was a few feet from me would not even look at me. I then told her I would call my pharmacy and of course they answered by the 2nd ring and put the pharmacist on in less than a minute. I went to hand the phone to her and she said "Oh, we cannot talk to him on your phone." I then told the pharmacist on the phone that I would have Walgreen's in Bridge City call him. I had my prescription in less than 30 minutes from Walgreen's. I have spent a lot of money in the CVS in Bridge City but I will never darken their doors again. It was obvious the girl was lazy and did not give a D...!

I just wanted to let someone know I will no longer be buying my prescriptions at CVS. I Switched from Walmart to CVS about 18 months ago. I encountered an unkind person at Walmart. My experience has been so terrible, I just switched back to Walmart. There have been mistakes with my meds at CVS but the worst problem is that I cannot get through on the phone. I sat on hold for 45 minutes this week and this was not the first time. Unacceptable.

Every time we go to cvs pharmacy to get prescriptions they never have them and the main pharmist or whatever he is needs to learn to speak english. I realize they have a bunch of customers but being courteous wouldn't hurt them.in the end they always have them even though they don't know how to spell your last name and my wife's name is june and they say doctor called prescription in under jude, that's bs. They need to get their act together.

I feel that I am being unfairly treated to have been accused of being disrespectful with customers without consistent follow up or feedback from management.

To be expected to be in fear of termination of unemployment per the final warning write up.

Customer service & resolutions I have completed:
-follow up with customer service assistance with in store tools, register, scanner and phone contacts to other stores for supply of products on salesfloor
-consistent individual promotion and sign up of our extracare rewards key cards
-consistent explanation and clarification of coupon benefits when customers have questions and or concerns.
-replacement of stylus pin on charge card panel
-consistent monitoring of safety hazards on salesfloor, stockroom & register area
-periodic clean up/sanitation of restrooms/break area and parking lot
-service channel work order for extra trash pickup outside
-monitoring of shoplifting, camera views and retrieval of police report #
-appropriate disposal storage of customer photos
-controlled animal of stray dog without the assistance of animal control restraining dog outside of building and managed to ask a customer outside to walk the stray tame dog blocks away from the building.

Documentation either not acknowledged by management or not followed up verbally by management with team resolution:

October 4, 2016

Store # 5260-sit in meeting of final warning counseling in office from hany youssef and verbally informed by matt sanchez.

Matt sanchez also informed that store # 5260 has the lowest score or one of the lowest scores of customer service in the district.

I maria (Tina) pena have received a second counseling from store # 5260 without resolutions of passed situations/concerns with customers and co-associates.

Informed matt sanchez that it has been very difficult working the registers customer service without the professional support from both wendy romo and nicholas perkins.

Being in countless situations where wendy romo and nicholas perkins were being verbally unprofessional with me in front of customers or without customers in the same area.
Recently both wendy romo and nicholas perkins teamed against me at registers with customers questioning my customer service.
In the past and currently both wendy romo and nicholas perkins had been angered or annoyed with me for calling back up to registers.

Since my date of transfer I have written consistent notes left in office or on voids receipts with customers that either have complaints or not satisfied with my service without the feedback from management at store # 5260 or resolution.

Today I did not sign the write up and asked for a copy. Matt sanchez said I could not leave with a copy of the write up.
Matt sanchez confirmed with me verbally that I was not working on the october 5th and returning on october (6th) sixth thursday and that he would follow up with me.
Also that mr. Hany youssef would be in the store on october (5th) wednesday.

Mr. Sanchez explained that I have had more than four complaints from customers to corporate without explaining to me the specific complaints for my explanations.
Once again I have noted complaints or customers not satisfied with my service.
Return customers/persons that have been unreasonable/verbally abusive with me and without the support of co-supervisors.

This write up has made me extremely stressed and concerned for my employment and feel that I am being unfairly treated.

In the past five and half years I have dedicated most of my life and free/social time to cvs health pharmacy being in extraordinary situations/environments of different cvs stores without consistent management or consistent following of policy and procedures by c0-associates.

In the year 2013 working twenty one (21) days straight without a day off between two stores night shift on public transportation.

Documentation that was not follow up or seemed to be ignored by management:

September 25, 2016 - attention matt sanchez and front store supervisors,

A) - last night one of the two ladies that made six different purchases recently using five different extracare cards walked in the building and I alerted nicholas.
The reason why I informed the lady I could not check her out (Not having feedback from my management. )
Nicholas checked out the lady anyway and informed me afterwards that the issue was addressed. The resolution was not clear before verbally or written when I left notes of issue.
How is this issue being resolved when they are allowed to keep returning to the store to purchase with the same tactics.
We all supervisors are pressured one way or another and need more clear communication with each other to prevent time consuming assistance to our customers.

B) - I have not been able to practice the curbside.

C) - the walnut hill reader board has more visible words. It says in bold words "habla espanol". I do not speak spanish and do not know if all front store and pharmacy crew members speak spanish. More and more hispanic customers are expecting me to speak spanish. As far as I know I was not hired as a bi-lingual employee.

D)
Before leaving the shift wendy seemed indifferent about why shelf tags were backwards on the shelf and informed her I placed them backwards. They had price changes the same as many more all over the store that I have observed.
I was not comfortable at all with wendy being indifferent when there are more concerned needs in the store as out of dates/rotation that I recently resolved in the passed weeks after jeremy left.
* zicam (09-16 & 06-16 after a new planogram)
* cookies crackers snacks dating back to the year december 2015
* vitamins not all being periodically rotated and out of dates from march 2016
* dairy/juices - days expired or (3) days out that I have stopped during checkouts.
Few timespans when I had not been transferred in the store yet.

Price changes are important it helps prevent issues at registers and I at least I had marked price changes by turning shelf tags upside down with price view or backwards until there was a chance to update the tags.
Out of dates are also important and directly concerns the customer's health and to prevent lawsuits. / along with getting rid of exposed product on sales-floor.

E)
Management decision at registers:
Wendy asks other customers behind the customer she is checking out if she can scan their extra-care card to help the person she is checking out.
I do not practice this method and often find myself informing other customers that I refrain from this practice. It tends to cause confusion with future purchases.

September 2, 2016 – attention to hany youssef (Email) hany. [protected]@cvscaremark.com

Follow up from yesterday's in office meeting.

* the timespans of these texts are sent according to scheduling surgery and how there was not an acknowledgement from wendy who I consulted per jeremy with any concerns I had or to compromise with wendy's work schedule at store # 5260.
Follow up also was to be with matt being trained in payroll and work schedules.

During our meeting to me it seemed surprising about my texting being inappropriate.
It seemed that it was assumed that I sent texts to more than matt sanchez and wendy romo.
* my texts were sent with total trust of privacy, not given them permission to forward text.

*it baffles me how there have been several inappropriate in person situations with wendy at register area in front of customers that were offensive towards me and it not being acknowledged by the store manager because of their close befriended relationship.
*these texts were meant for medical information/physical/mental status that could have been affected by prescriptions for pain when and if my surgeries followed through and too clarify my attendance.
*in our meeting yesterday it was not said or I did not ask who else received my texts besides matt and wendy without my permission.
*it baffles me that a customer can reach across the counter to move my cvs jacket lapel just to move it so he could see my name tag almost touching my bosom with his hand without my consent when the customer is apparently drunk with other customers nearby and not being able to confide in a fellow co-worker such as wendy romo - an experience I have had at this store # 5260.
It baffles me that a customer can call me the "b" word just because I was explaining to him politely that the minimum on a reload card is $20.00 when he wanted $ 11.50 and insisted that I try it that he had done this before at this store # 5260 then I text my store manager of this *concern without response and this seems to be appropriate for the store manager not to reply or follow up with concern.
Or at least respond by having a group meeting with all the supervisors in one room in which this did not occur.
*it baffles me when adult women visit the store with very inappropriate low cleavage or bending over at counters just because they want to or they are drunk and not have the support of another supervisor as wendy romo to appropriately address the individuals at store # 5260.
*it baffles me that adult men visit the store wearing their belt waist part of pants below their buttocks with their undergarments showing and not have the support of other supervisors to appropriately address the individuals at store # 5260.
*i can and will acknowledge your opinion of my texts of being inappropriate and will not text frivolously and hope that you can acknowledge that I do not believe that my texts were inappropriate compared to all the mishaps I have had with customers and supervisors at store # 5260.
These attachments are not meant to be inappropriate they are for your review and other associates that you may choose... Preferably brant day and darlene mallich.

Thank you once more for our meeting yesterday.

August 2, 2016 - (Jeremy florey/human resources)

Jeremy florey paged me to the office, informing/reading the counseling form
Store # 5260.
I am writing my reply to verbal counseling in the office.
I am needing a copy of my reply included to this counseling form accusation.

My reply is to be included in the counseling form, the right that I have since it would be affecting my professional employment in my personnel file.

During my lunch break time I wrote my reply from 9:34 to 10:03 p. M.
I do not know if jeremy was recording our discussion or I did not give permission for jeremy to record our counseling.

After jeremy read the counseling I said that is not completely true.
Jeremy took immediate defense for the customer's accusations telling me if I thought the customer's were lying.
To me this was an unprofessional reaction not to even ask for my explanations.
Or ask me why do you think this happened what could have been said differently to prevent indifference.
Jeremy later in the discussion was being more intimidating in conversation and telling me I was being insubordinate to him.
Not once to date has there been feedback about my notes on voids/refunds when customer's are being deceitful or trying the coupons/sales ads.
It seems that language barriers are not taken into consideration with this counseling form.
A language barrier from all languages that employees experience.
I am hispanic and do not speak spanish fluently or any other language besides english and refrain of speaking what little spanish I know.
Hispanic people from my experience are more indifferent with me because I do not speak spanish. (Reason being I take effort in speaking clearly and not condescending. )

Customers do not have a right to be disrespectful - hostile - irate in any manner in retail.
As a form of a healthcare/medical environment I acknowledge customers could be in pure pain causing how they are acting or feeling, to talk disrespectfully. I also observe that customers are influenced by alcohol, other substances or just angry from other aquaintenances/situations that do not have anything to do with my customer service.
I take extra care in explaining myself and reasons to customers than can be disagreeable indifferent or just tremendously unreasonable.

As far as I know there are not forms provided to cvs employees when customers are being unreasonable except to contact the ethics line.
I am not unprofessional/disrespectful person and work my best in customer service verbally.

My daughter put in for a flovent refill yesterday. Ignorant pharmacist did not have any insurance numbers correct nor could he find anything on the computer. No phone numbers, ect. We have been customers with the same insurance since july 2015. Then with his foreign accent told me I have to think better and speak english and asked me the same questions 4 times and more!
He never called saying there was any problem with her insurance. He can barely speak english. He acts like he hates his customers. Talked to me like I was dirt.

My daughters cardiac arrhythmia with her asthma was acting up by the time she got home. I am switching to walgreens. I refuse to die because you hire uneducated foreigners with no manners or intelligence. I know intelligence, I am a college graduate. You keep hiring idiots and we are worth more that your racist african charity case.

9/29/16 stop at cvs at 3361 market st riverside 92507 . I had a coupon that cvs gave me to buy a revlon hair color and get one free. I went to pay and the coupon was not accepted employees said that the screen from the register was change, can't override so they weren't able to enter the transaction manual and those coupon weren't accepted anymore for a policy established the prior day, why cvs give coupons and later they don't want to honor them? if they change the policy they should honor the coupons that were give it to the customers prior the change and just like that they said that it was nothing that they could do, i been coming to cvs for more than 20 years and always like it because of the deals but with this kind a changes i really considering on not going back.

9 days ago I bought kids beach bucket with showel and things inside and a ball, all of which had tags attached on but bucket was open on one side, nothing missing. My son had flu and we never took it out of car. It was bought on sale, no tags on it said final sale nor sign. I have receipt. Receipt says it can be returned by 11/11/16 with sales receipt. I had it all. Today I went to CVS and lady at register said: 90% off can't be returned. I said this was not 90% off it didn't say final sale, more like 50%. Manager stood next to her and extremely rude with major attitude (ready to attack) said: No returns, I am manager and I am telling you it's final sale now. I said but I specifically asked when I bought it and was told yes with receipt. I asked to speak to her superior which she said does not exist, she was the Boss and nothing I can do about it, so loud and rude with CVS full of customers, so it looked like a scene! I was embarrassed beyond words as bucket was $3.24 and Ball was like $1.29 or so, I do have receipt and its in same condition I bought it, in bag too with tags attached, I would have returned it same day but my son had a flu and I couldn't. Then manager starts to argue it's been over 3-4 weeks. I am telling her I bought about 9 days ago as stated on receipt. She looks at receipt and says "yeah same thing, still.. no return", this time she said it so rudely, at that moment I really didn't want money back nor bucket and ball, nothing, just the heck out of there, it was enough embarrassment for little over $4which I paid with my hard earned money, I didn't do anything wrong, I was beyond embarrassed for no reason, I left them bucket and a ball and left without refund, I didn't want anything, just wanted to leave, and needless to say I will never ever step a foot into CVS!

Purchased concealer. After a few uses, dark liquid came out. Went to local CVS. Manager did not know what it was. She called Almay. They did not know what it was. Manager told me to shake the tube. I tried, but no results.
Although I have used Almay all my life, I was needless to say, very unhappy.
I am 83 years old and deaf so did not have a chance to call before. I have not a large income and hate to disregard it and buy another brand.

Today at the CVS on Boston RD Springfield Ma store #1291, I picked up a prescription that I had to have pre Authorization, I asked if they could check on another Prescription, The tech said that my prescription was only for 30 pills. Actually my prescription that I handed them the month before was for 60 pills at 2 a day morn and night. They said I never had a script for 60 pills so i asked if they could look at the Real copy on file, , , , , , , , , never happened. This is the 4th time this year that this CVS has transcribed the wrong amount of refills from 5 to 0 or the wrong amount of pills, or that my prescription had expired. Every time they do this I have to go back to my doctor and have them fax the script to the pharmacy because they are to lazy to look up the real one on file, then they are rude about it and look at you like a drug addict wanting meds...I am going to have all my prescriptions sent to Walgreens and never go back to CVS again. I am tired of their mistakes and poor attitude...