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1.3 29 Reviews 3333 Complaints
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CVS Complaints 3333

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9:49 am EDT
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In mid July I tried to print a copy of my vaccination records for travel purposes. At that time I noted that they had prescriptions on my profile that were not mine as I do not have prescriptions through CVS. The person's name and birthdate was listed. I then went to my vaccination records and noted that in addition to my vaccinations, this other person wa...

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3:38 pm EDT
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The CVS pharmacy in Pequannock on Newark Pompton Tpke is horrible! When you go to pick up medication you wait a minimum of 15 minutes whether it's drive thru or inside. Today (9/12/23) I tried calling because my medication says it's on hold, it is a steroidal cream I tell you this because if they don't have it, I would have called the Dr's office, or a...

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2:20 pm EDT
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On September 5 I went in to fill a prescription that I needed to take on September 6 to be able to go to work. They told me it would be ready that evening. I went back that evening and the pharmacy tech told me it was out of stock and wouldn’t be available to September 7. As a result I had to spend $300 for a new psychiatrist appointment to get an Rx for...

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H
11:21 am EDT

CVS Your systems

I have been a customer for almost 10 years. I have yet to identify ONE way that you make it easier or more efficient for me, the one who pays. The one you advertise heavily to attract.

You are perhaps too big to understand how you completely fail a customer like me. Wait times exists in every aspect of your services. Online you tell me to call. On the phone I wait. In your store you have no system for a disabled person to sit while waiting to pick up their drugs. On the phone I get to listen to how great cvs is. Please tell me one thing that can make me feel better about being a paying customer. Or don't you have one?

Heshi Gorewitz, MBA

disabled vet with Parkinson's disease

Desired outcome: Respect your customers. Examine your business systems from the perspective of your customers. Think of a family pharmacy. It would go out of business if it treated their customers the way that you treat your customers.

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8:25 am EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more

CVS How prescriptions are handled

The last two times I have tried to get prescriptions filled it has been a horrible experience. In both cases I have had to repeatedly call, visit, and text the pharmacy to get what I needed. I have gone for days without the needed medication. The staff has always been polite (location 8940 Coit Road Plano, TX), but the inconvenience and lack of concern and communication is appalling. The most recent incident occurred yesterday. My doctor had phoned in a refill. The location did not have the medication on hand. They failed to tell me that they could send me to another location where I could have it filled asap. When I questioned them on the delay, they said it was a new prescription. I have been on this medication for over a year. I went through a similar situation last year with the same medication and had to delay my departure for vacation to wait on the medication. You need to do better.

Desired outcome: Customers need to be notified within a day if they cannot receive their medication and provided options.

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1:58 pm EDT
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I provided a valid 15% off coupon for a lotion. I added a second bottle to also use my $4 off $20 coupon. The manager would not allow me to have the 15% off coupon as he said the computer already had validated it. The coupon for 15% off was not provided to me for my purchase. I asked to speak to the manager as all CVS managers have provided me with my...

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4:16 pm EDT
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I have been TRYING to do damage control with CVS for about 1 year now. I THOUGHT w e were in pretty good shape until today. I got a call from a pharmacist on Ponce De Leon in Decatur today SUNDAY AFTERNOON as I was watching football. She was discussing my medications and should she call the Dr about them. I have already said I am capable of ordering my...

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9:52 am EDT
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I put in for a refill of a drug you are not suppose to stop cold turkey without side effects - I placed the order on Sept4 was told it would be ready next day and it was not always still in process Tried calling and no one ever answered the phone so went in person today and the pharmacist was very grumpy and then fill it - but said this is dangerous to be...

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6:09 pm EDT
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I have been a customer of CVS in Publishers Drive in Fishers for over a decade. As of recent I have had repeated difficulty with a pharmacy technician when attempting to pickup my prescriptions. A pharmacist, I belcustomer service is an characteristic that is essential for this position. Morgan Buckner seems to lack that skill set. On two occasions I...

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3:48 pm EDT
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I worked at Cvs in Encinitas California and I just feel the store manager is not properly doing her job I felt as if i was attending high school it was so much drama amongst the employees to everyone knowing everyone's business was way too much and then when the storm came was my last straw I explained to her I was terrified cause living in Fl I lived in...

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8:39 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

CVS Pharmacy manager unprofessional behavior

My physician called on medication - the cvs app notified me of availability to pick up - at 7:45pm - sent me prepaid bar code instructing me to go pick them up and listed an expiration time limit. Arrived at pharmacy - male at computer - I inquired if pharmacy was open or closed and let him know I had just received a message telling me to pick up.

His response was flippant and unprofessional - & dismissive to me: when I let him know I had just received the text to pick up - yeah, so, come back at 8 tomorrow “ I asked his name - woefully he told me he was Andrew - the pharmacy manager - this at store #Store ID: #1086

500 MAIN ROAD, TIVERTON, RI 02878

Rude - dismissive - disgusting behavior - exceptionally poor patient satisfaction!

Desired outcome: I would appreciate staff to be reprimanded & required to take customer etiquette training- to learn manners and considerate behavior! this is last I fill RXs at cvs- filing formal complaint w/insurance

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Resolved

Contact and discussed with store : Resolved -please close complaint

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4:45 pm EDT
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Store ID # 7609 CVS 3306 W. Palmetto Street, Florence, SC 29501 On 9/7/2023 I called about a prescription that my doctor called in on the day before. I asked the gentlemen when the perscription would be filled. He told me they were just opening and it would be about and hour. Which would have been approximately 9:30am. I waited, I got there at...

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2:02 pm EDT
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I purchased a $50 Vanilla Visa Gift Card at CVS, store #1768 for a friend who called me to say that the gift card was unusable since it had a slash across the account number on the face of the card. I called the clerk at the store who said that once the card left the store it was my responsibility even though there was no way I could have detected that the...

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5:50 pm EDT
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I take medication Viberzi 100mg and refill was phoned in to CVS.,LaVale, Maryland on Thursday, August 31,2023. No notification that med had been filled, so I called the pharmacy Saturday, Sept. 2, 2023. Waited on phone for 2 hours and call was never answered. This happens with ALMOST ALL of the calls made. Called back Sunday, Sept. 3,2023, and waited 3...

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R
3:00 pm EDT

CVS Prescription Fulfillment

I received a text stating my prescription is ready. I go to CVS 538 Lone Oak Road, Paducah KY 42001 to pick it up. After waiting in a long line because there are already 10 cars in the drive through, they tell me I have to wait 45 minutes as my prescription is not ready and is "pending". So I go back there the next day, after receiving another CVS text, wait in a long line and again told I need to wait 45 minutes. This happens every time I go. It is nothing new. A loyal customer for years and years is now looking for another pharmacy because of the non-existent customer service. The pharmacist and the techs all have the same line, "we are doing the best we can", we can't keep staff in the pharmacy, everyone keeps quitting. As someone who has decades in management, I can tell you this; it is not your employees, it is your management. You decide if that is local or corporate management. Conduct a random survey of your customers and employees of this store. See if I am not right.

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11:09 am EDT
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On my Dashboard when I refill an RX and check the price it will give my one price, when I go to the store to pick it up it is a higher price. I ask the pharmacist his response was I have no control over pricing. This pharmacist is always very rude, will not do anything to help a customer. My last RX said $26.99, on pick up it was $33.09. It was filled by a...

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12:25 pm EDT
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I tried to have my husband medication refilled and was told to soon, I was told he still had 2mos medication so I looked at the bottle and it said 90 but he only taken a month, and I know for a fact he only took what he had taken because he hates taken pills also the ppl we have to deal with at this location are rude, when talking to them about a issue they...

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9:27 am EDT
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Needed to pick up my prescriptions during my lunch hour on 8/30/2023. It was 12:44. Went into the store because I needed to pick up a couple of extra things. Went to the back of the store and all the gates were down and I could hear people talking. Went back up front and asked the clerk what was up with the pharmacy. He stated they are all at lunch till...

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10:14 pm EDT
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Hello, Dates: 8/29 (mid day) &8/30 (6:13pm) Location: La Costa CVS, 7740 Rancho Santa Fe, Carlsbad, CA I have had problems over the last several months with my local CVS pharmacy refill system. My doctor has sent in my monthly refills in and for the last 2-3 months they say they have not received the order except for maybe one of 4-5 of them. My...

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4:53 pm EDT
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This is about CVS in Ithaca NY on Clinton St. In the past months they have hired people that don't even know how to run a cash register. The pharmacist is negligent at filling orders on time. I've sent in orders online gone in up to a week later and it still is waiting to be filled! They don't call the physicians when a refill is scheduled to be refilled...

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About CVS

Screenshot CVS
CVS, also known as CVS Health, is a leading healthcare company in the United States. The company operates a chain of retail pharmacies, providing a wide range of prescription drugs, over-the-counter medications, health and wellness products, and other healthcare services. With over 9,900 retail locations across the country, CVS is one of the largest pharmacy chains in the US.

In addition to its retail pharmacy business, CVS also operates a number of healthcare services, including pharmacy benefit management, specialty pharmacy, and long-term care pharmacy services. The company also offers a range of health and wellness services, such as flu shots, health screenings, and counseling services.

CVS is committed to providing high-quality healthcare services to its customers. The company has a strong focus on innovation and technology, and has invested heavily in digital health solutions to improve patient outcomes and enhance the customer experience. CVS has also been at the forefront of efforts to combat the opioid epidemic, implementing a number of initiatives to prevent opioid abuse and addiction.

Overall, CVS is a trusted and reliable healthcare provider that is dedicated to improving the health and well-being of its customers. With its extensive network of retail pharmacies and healthcare services, CVS is well-positioned to meet the evolving needs of the healthcare industry and provide high-quality care to patients across the country.
How to file a complaint about CVS?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with CVS. Make it specific and clear, such as "Incorrect Prescription Filled at CVS" or "Poor Customer Service at CVS Store #123".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific location or service (e.g., CVS pharmacy, in-store service, online order).
  • The date and time of the incident or issue.
  • A clear description of what happened, step by step.
  • Any interactions you had with CVS employees and their responses.
  • How you attempted to resolve the issue, including any communication with CVS customer service.
  • The outcome of your complaint or issue with CVS, if any.
  • The personal impact, such as inconvenience, financial loss, or health concerns.
Remember to be factual and avoid including unnecessary personal opinions or emotional language.

5. Attaching supporting documents: If you have any receipts, email correspondences, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information like your Social Security number or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with CVS. In the 'Desired Outcome' field, specify what resolution you are seeking, such as a refund, an apology, or corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against CVS on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your complaint on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from CVS representatives, so it's important to regularly check the status of your complaint.

Overview of CVS complaint handling

CVS reviews first appeared on Complaints Board on Nov 1, 2006. The latest review CVS Pharmacy new thelephone voice response system is bad was posted on Nov 10, 2024. The latest complaint CA lottery daily 3-did not receive "cashed" winnings. was resolved on Nov 29, 2023. CVS has an average consumer rating of 1 stars from 3362 reviews. CVS has resolved 283 complaints.
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  1. CVS Contacts

  2. CVS phone numbers
    +1 (401) 770-9237
    +1 (401) 770-9237
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    Corporate Communications
    +1 (401) 770-9811
    +1 (401) 770-9811
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    Corporate Communications
    +1 (401) 652-0893
    +1 (401) 652-0893
    Click up if you have successfully reached CVS by calling +1 (401) 652-0893 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (401) 652-0893 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 652-0893 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 652-0893 phone number
    +1 (800) 746-7287
    +1 (800) 746-7287
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    CVS/pharmacy Customer Services
    +1 (888) 607-4287
    +1 (888) 607-4287
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    Customer Care for CVS.com
    +1 (866) 389-2727
    +1 (866) 389-2727
    Click up if you have successfully reached CVS by calling +1 (866) 389-2727 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (866) 389-2727 phone number Click down if you have unsuccessfully reached CVS by calling +1 (866) 389-2727 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (866) 389-2727 phone number
    MinuteClinic assistance
    +1 (800) 742-7827
    +1 (800) 742-7827
    Click up if you have successfully reached CVS by calling +1 (800) 742-7827 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (800) 742-7827 phone number Click down if you have unsuccessfully reached CVS by calling +1 (800) 742-7827 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (800) 742-7827 phone number
    Prescription refill for in-store pickup
    More phone numbers
  3. CVS emails
  4. CVS address
    One CVS Drive, Woonsocket, Colorado, 02895, United States
  5. CVS social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 10, 2024
CVS Category
CVS is ranked 2 among 61 companies in the Drug Store category

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