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CVS Complaints 3333

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J
10:57 am EDT
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I picked up my prescription this morning from CVS. I looked at the brown bag, had proper name and Rx listed. I walked back home (I have epilepsy) only to discover I only got part of my Rx plus someone else's Rx for something else. I looked it up and it says it is for GERD. I then had to walk another 1.5 miles back and forth to get the problem corrected. Not...

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1:06 pm EDT
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CVS Bonus gifts offered to customers

I have been a victim of this scam twice.
It is the bonus gift opportunity to buy something from a variety of discounted gifts.
The gift is never as advertised. The price is never as advertised.
The first time, was a pair of ear buds. The advertised price was supposed to be $ 6.99. When my bank statement came, I was actually charged $ 112.00 plus shipping.
The second was a car vacuum. Same identical scam, advertised as $ 9.99 plus shipping. The actual price was $ 49.99 plus shipping.
I swore I would never use this CVS service again. I have a hard time believing that CVS would allow this to happen if they ever knew. How many complaints like this has CVS had? I'm curious.

Desired outcome: Protect future unsuspecting customers

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Update by JJ Cohen
Aug 28, 2023 11:34 pm EDT

I have twice accepted to purchase a discounted bonus gift offered by CVS or their subsidiaries. And twice I have been significantly over charged.

The money is a minor insult.

The offer from CVS's vender is a scam.

I love CVS, but I can honestly say this is the worst experience I've ever had with CVS, or whoever their vendor is. The worst part was losing faith in CVS.

The first incident was for a set of ear buds for $ 12.99, but I was actually charged $ 116.99.

The second incident was for a car vacuum, for 29.99 and I was charged $ 99.99.

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N
11:26 am EDT

CVS Chairs taken away by the pharmacy area

Hicksville, 11801 store on Newbridge Road and old country Road. had chairs for years by the pharmacy area and now it doesn’t many of us are older with problems pertaining to standing, waiting on this endless lines to get prescriptions.

never have enough help is now to a point where I’m looking for a new drugstore .

you have a line of chairs for the shots area

how about giving numbers like a butcher shop so we can sit very unhappy

Desired outcome: bring back the chairs by the pharmacy area, service the customers without such long lines waiting time

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10:37 pm EDT
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CVS manager at the Beale street location in Quincy at 9:45PM August 24th 2023 was a white male 25-30+ years old. I buy 2 gallons of water and a sand bucket. The manager uninvitingly yells across the store “it’s pretty late for beach supplies!” While it sounds neutral in text, the experience I received was taunting, rude, and pedantic. It’s hostile. Don’t...

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11:36 am EDT
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CVS 9006 Greenwell Springs Rd. Ashley Called to get a refill in eye drops. I was told I needed a prior authorization, so I asked who I needed to call. The doctor's office or the insurance. I was told, yea, for both. The calls started at 10:15 and ended at 1:45. I called all parties involved. While talking the insurance company, a floater from CVS called to...

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6:09 pm EDT
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CVS CVS #8994 Southaven, MS

I am a physician and my wife is a nurse. My wife has pneumonia and our physician prescribed Rocephin IM rather than admitting her to the hospital. The pharmacy tech called my wife and said they had received the medication but would not give her the medication - “they didn’t feel comfortable giving an IV medication for home use.” Essentially implying our doctor doesn’t know what he is doing and not knowing it can be given IM. She has been getting the shots at his office but needed it for the weekend. This is the same pharmacy who recently gave me another patient’s prescriptions and demanded I drive back immediately to return them. Incompetence beyond measure at this location. Will no longer use CVS and I will discourage my patients from doing so as well.

Desired outcome: Investigate this location - incompetent.

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Ronnie Paul
US
Aug 25, 2023 7:36 pm EDT
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Incompetence and insolence seem to be the top two requirements for CVS personnel. Customer service, any care at all about the customer do not exist at CVS, so it must begin with their executive officers and management. I am searching for a new pharmacy and may need to go to a small independent one. It couldn’t be less convenient or have worse customer service.

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1:51 pm EDT
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CVS Pharmacy

Sunday august 20th - pharmacy rudeness

1:29 in line at pharmacy-girl behind counter says we close at 1:30 til 2:00

I said it's 1:29 - she said we still can't take care of you

I have been a customer at this cvs for over 30 years - eddie dowling highway north smithfield ri

I have disliked the service here for many years and have learned to tolerate it-but it must be said - you people suck

Corporate & retail independence has ruined so much in this country and cvs is one of the worst offenders

A resident of north smithfield

Desired outcome: NONE why bother

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12:06 pm EDT
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CVS Customer service

Since recently closing the Katonah NY. location, which had superior service,

the 715 Bedford Rd., Bedford Hills NY location has taken over. This store in Bedford Hills is a true disgrace to the customers. Everyone we know who uses this location has nothing but negative comments and many are leaving to other pharmacies. We were told by the former staff at Katonah, before you closed it, some were going over to Bedford Hills. That was false, as we have not seen any staff from Bedford Hills. These staff members, especially the pharmacists, were very familiar with their customer's needs. My recent experience at Bedford Hills was nothing short of horrible and unprofessional. None of my numerous phone calls were answered. Upon going directly to the store, I was told that they do not answer their phone at the location. My prescriptions were not filled, even though I was notified on my cellphone that they were. I could not get any response from the pharmacy.

Get you act together!

Desired outcome: Increase staff and quality of service.

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10:57 pm EDT
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CVS store # 8789 — Fluorescent tube ceiling lights. Around 20 are rolling or strobing and have been for many many months. They are real bad for people with epilepsy. Dangerous and should not ever get that bad with so many lights flashing for so long. This needs to be fixed ASAP. If someone has a seizure in the store due to neglect of those lights there...

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11:29 pm EDT
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I went to pick up a prescription this evening from CVS and are shocked at their behavior. After getting home I noticed the bottle felt a little light for the quantity prescribed and listed on the bottle, which prompted me to count what I actually received. Long and behold, I was 20 short. I called them and they told me they would "write a note" and to pick...

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6:49 pm EDT
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May 30,2023. The head pharmacist lied about the legality of filling an out of state doctors script for my sleep meds that are considered a controlled substance. Mind you, cvs had filled my scripts for a year but he refused to fill them one day early since I was leaving for Europe the Next day. He was willing to fill them until he learned the scripts were...

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1:53 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

My husband had an appointment with the minute clinic that went fine. However a medication that he got prescribed required a prior authorization in order to have it filled. I attempted to speak with someone at the minute clinic to discuss this, however I got a front of store clerk instead. He did not understand what I was trying to explain and when I did try...

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12:39 am EDT
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I do not understand why cvs in Belmont NC never has needed medication in stock-it is always-"it is on back order"- it can be ozempic - monjeuro - or narcolepsy medicine. This is a 24 hour store-my physicians are getting tired of hearing this. No store, whether it be a retail and especially a store CVS we depend on never have meds in stock - WHY — I never...

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1:03 pm EDT
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CVS Brooklyn ST Carbondale pa 18433.[protected] It started week or so ago my dr ordered my pain med and couple days go by so I ask dr send again he did another couple days go be finally after 3rd order I saw it was in prosses about 3-4 days later still not ready dr called med in rite aid had within hour as soon as I picked it up cvs pops up ready to be...

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5:02 pm EDT
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Pharmacy CVS in Honesdale PA My 96 year old mother was released from the hospital and required several Rx I was told at the hospital at 10:30 am that the RX's were called in the CVS Pharmacy the day before Mom was finally released from the hospital at 1:30 my sister took her home and I went to CVS to pick up the Rxs I was given ONE of the five Rx's wa...

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12:30 pm EDT
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I have been a client at the CVS at legacy and Lebanon in Frisco, Texas for 23 years. Recently, they changed the automated phone system and you can not speak to a person. Furthermore, when calling about a prescription that was called in, there is no option for it. The staff have always been professional and polite, as I have indicated many times for the in...

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3:11 pm EDT
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I was getting my second shingles immunization in the little room that is provided at CVS on Thatcher road. The pharmacist was excellent actually a pain-free shot. The room however was filthy. Trash was feeling onto the floor the white table hadn't been washed for a very long time and she couldn't find Band-Aids were suitable for somebody who is allergic to...

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1:24 pm EDT
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CVS Refill

I called yesterday to the Luray, VA Walmart utilizing your automated Telephony system (8/10/2023 roughly around 5PM). I was told that my order would be ready for pickup. at 8PM. I rode a bike to the CVS only to be told they nothing about the refill.

I came back home and called your telephony system again; it stated my RX would be ready today (8/11/2023) at 11:00AM. I was driven to the store to again not receive the RX.

A nice lady at another counter looked into the issue.

The issue was my insurance will not refill the RX until 8/15/2023.

I am a retired IT Director. I wrote several telephony systems and payment through phone,

This whole incident could be resolved by CVS coding their telephony system to not blindly state the RX will be ready at time of and date of X and Y without taking into account the insurance date.

I wasted valuable time for CVS shortcoming with respect to a simple coding construct that I know is viable.

What should have happened is being told my RX would be available for pickup based on the viable insurance date.

Feel free to call me to articulate further how you can make your telephony system more reliable.

I should get a decent sized gift card for even suggesting updating your system in order to better serve your customers.

Walter W. Adkins

65 N Mary LN

Luray, VA 22835

[protected]

Desired outcome: Update your software and think like we are in the 21st century and utilize and incorporate metrics you already have on file.

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9:41 am EDT

CVS Backorder/Delay on Ozempic

I understand my diabetes medication is having a nationwide shortage; however, my CVS pharmacy has no tentative date on when it will be available, nor has anyone made an attempt to contact the manufacturer to expedite or obtain an ETA. I called the CVS corporate office as well and they brushed me off to another phone number with the same flaccid results.

Is there any employee within the entire CVS conglomerate that is attempting to expedite this matter and inform the other chains of any updates? Your diabetic customers need to know before they must make the move to switch to a new medication, because our system needs time to adjust.

Desired outcome: I'd like an ETA for my prescription. The manufacturers should have a date when their stock will be released, and CVS should contact them for a viable ETA.

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2:11 pm EDT
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I received an automated phone call on August 5th telling me that my prescription refill was ready for pick up. When I went to the pharmacy on August 9, they said that they had no prescription for me. I told them that I received a phone call saying the prescription was ready. They said that it happens frequently that customers get called to pick up...

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About CVS

Screenshot CVS
CVS, also known as CVS Health, is a leading healthcare company in the United States. The company operates a chain of retail pharmacies, providing a wide range of prescription drugs, over-the-counter medications, health and wellness products, and other healthcare services. With over 9,900 retail locations across the country, CVS is one of the largest pharmacy chains in the US.

In addition to its retail pharmacy business, CVS also operates a number of healthcare services, including pharmacy benefit management, specialty pharmacy, and long-term care pharmacy services. The company also offers a range of health and wellness services, such as flu shots, health screenings, and counseling services.

CVS is committed to providing high-quality healthcare services to its customers. The company has a strong focus on innovation and technology, and has invested heavily in digital health solutions to improve patient outcomes and enhance the customer experience. CVS has also been at the forefront of efforts to combat the opioid epidemic, implementing a number of initiatives to prevent opioid abuse and addiction.

Overall, CVS is a trusted and reliable healthcare provider that is dedicated to improving the health and well-being of its customers. With its extensive network of retail pharmacies and healthcare services, CVS is well-positioned to meet the evolving needs of the healthcare industry and provide high-quality care to patients across the country.
How to file a complaint about CVS?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with CVS. Make it specific and clear, such as "Incorrect Prescription Filled at CVS" or "Poor Customer Service at CVS Store #123".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific location or service (e.g., CVS pharmacy, in-store service, online order).
  • The date and time of the incident or issue.
  • A clear description of what happened, step by step.
  • Any interactions you had with CVS employees and their responses.
  • How you attempted to resolve the issue, including any communication with CVS customer service.
  • The outcome of your complaint or issue with CVS, if any.
  • The personal impact, such as inconvenience, financial loss, or health concerns.
Remember to be factual and avoid including unnecessary personal opinions or emotional language.

5. Attaching supporting documents: If you have any receipts, email correspondences, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information like your Social Security number or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with CVS. In the 'Desired Outcome' field, specify what resolution you are seeking, such as a refund, an apology, or corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against CVS on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your complaint on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from CVS representatives, so it's important to regularly check the status of your complaint.

Overview of CVS complaint handling

CVS reviews first appeared on Complaints Board on Nov 1, 2006. The latest review CVS Pharmacy new thelephone voice response system is bad was posted on Nov 10, 2024. The latest complaint CA lottery daily 3-did not receive "cashed" winnings. was resolved on Nov 29, 2023. CVS has an average consumer rating of 1 stars from 3362 reviews. CVS has resolved 283 complaints.
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  1. CVS Contacts

  2. CVS phone numbers
    +1 (401) 770-9237
    +1 (401) 770-9237
    Click up if you have successfully reached CVS by calling +1 (401) 770-9237 phone number 1 1 users reported that they have successfully reached CVS by calling +1 (401) 770-9237 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 770-9237 phone number 8 8 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 770-9237 phone number
    Corporate Communications
    +1 (401) 770-9811
    +1 (401) 770-9811
    Click up if you have successfully reached CVS by calling +1 (401) 770-9811 phone number 3 3 users reported that they have successfully reached CVS by calling +1 (401) 770-9811 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 770-9811 phone number 44 44 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 770-9811 phone number
    Corporate Communications
    +1 (401) 652-0893
    +1 (401) 652-0893
    Click up if you have successfully reached CVS by calling +1 (401) 652-0893 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (401) 652-0893 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 652-0893 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 652-0893 phone number
    +1 (800) 746-7287
    +1 (800) 746-7287
    Click up if you have successfully reached CVS by calling +1 (800) 746-7287 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (800) 746-7287 phone number Click down if you have unsuccessfully reached CVS by calling +1 (800) 746-7287 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (800) 746-7287 phone number
    CVS/pharmacy Customer Services
    +1 (888) 607-4287
    +1 (888) 607-4287
    Click up if you have successfully reached CVS by calling +1 (888) 607-4287 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (888) 607-4287 phone number Click down if you have unsuccessfully reached CVS by calling +1 (888) 607-4287 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (888) 607-4287 phone number
    Customer Care for CVS.com
    +1 (866) 389-2727
    +1 (866) 389-2727
    Click up if you have successfully reached CVS by calling +1 (866) 389-2727 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (866) 389-2727 phone number Click down if you have unsuccessfully reached CVS by calling +1 (866) 389-2727 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (866) 389-2727 phone number
    MinuteClinic assistance
    +1 (800) 742-7827
    +1 (800) 742-7827
    Click up if you have successfully reached CVS by calling +1 (800) 742-7827 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (800) 742-7827 phone number Click down if you have unsuccessfully reached CVS by calling +1 (800) 742-7827 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (800) 742-7827 phone number
    Prescription refill for in-store pickup
    More phone numbers
  3. CVS emails
  4. CVS address
    One CVS Drive, Woonsocket, Colorado, 02895, United States
  5. CVS social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 10, 2024
CVS Category
CVS is ranked 2 among 61 companies in the Drug Store category

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