CVS
Reviews and Complaints

You can't just suggest something to Corporate and expect anything to happen. You're dealing with a giant inflexible Frankenstein monster of a company and no one knows what anyone else is doing across the levels of management. When we try to access corporate we hit their customer service wall and a tiny simple problem takes a ludicrous amount of time to fix. I would estimate that it would take several years to get something big like delivery and order days changed -- I'm not joking. Ex: it takes them months to fix small problems like putting an item into our system so we can sell it. We got a call in August once saying that they fixed an item and we can sell it now -- it was a Christmas item that we threw away half a year ago.

Wow is this sight governed by CVS or what. Sound like there is a big problem with communication in your company. If the adds and ordering days do not compliment each other, it makes things harder on the customers and emplyees. Employees should not have to answer the same questions all the time about why they are not stocked up on a sale item, and waste time issuing rain checks. Customers should not have to waste their time looking for products that are not on the shelves and come back at a later time to use a raincheck. Maybe you should make a suggestion to corperate to change the sale cycle to compliment the order cycle and be the company savior. Lighten up on the customers...She was not nasty or derogitive in her complaint. You should pass this complaint on to management, not attack the customer. She went to 8 stores.

Charming? Try getting the name right, first off. Second off, our adds are written 6 months in advance, and we don't get them until the week prior to the sale. It takes us a week in advance to order the product, and most stores get their trucks on Tuesdays. Ordering day is on Thursdays. If we receive the paper on Tuesday before the sale, we can't order it until Thursday before the sale. The sale starts Sunday. We're out by the second day, because our truck hasnt come in. and won't until the next day. Hence the RAINCHECKS. Ask the associates when they will be getting their truck in, and ask for a raincheck. and know what product you're looking for before you complain about something you can't even pronounce or spell. Most people would be more than happy to help you out on that, so long as you're understanding. If you're too busy complaining to hear what they're saying, why would they want to help you? would you want to help someone who's yelling at you for something that's out of your hands? I don't think so.

Toilet paper and paper towel items on sale tend to go very quickly because of the good deal. The rain check never expires, I don't see what the point of your complaint is.

@Vicki: Cashiers make mistakes, I'm sure the clerk trying to honor your raincheck looked at the previous week's flyer and realized that was not the correct sale. Don't over react because you didn't get your way and had to wait for a few minutes. Cashiers do not have authorization to void transactions over a certain amount/# of items and I'm sure you didn't make their life any easier.

My daughter saw an ad in the CVS flyer Naked Juice Smoothies 5 for $5.00. There were none in the refrigerated area and she was told and given a "rain check" for that item. A week later we went to the CVS, brought the 5 Naked Juice Smoothies to the register and were told that they made a mistake in the flyer and that the price was 2 for $5.00 ! The clerk said he would check with his manager and took the rain check. When he returned he said sorry but they could not honor the rain check. The clerk had already rang up 5 smoothies at $2.99 apiece on my bill, and we told him we did not want them, and to take them off the bill.He said he did, but as we were about to leave I look on the bill and there are still 2 smoothies on the bill! NOW the clerk has to call the manager over who has such a horrible attitude and makes such a fuss because he has to scan the item. OH MY GOSH ! I will NEVER go to a CVS again.

don't wait till last min if its so important. if pharmacist is not there then no one goes into RX. its the law.

By law, the pharmacy is not allowed to be open without a registered pharmacist inside it. If the pharmacist had a family emergency, or a personal emergency or what not, they can't just leave the techs alone to lock up for the day. The entire pharmacy had to close. Whether or not this is what happened in this case is unknown, but be responsible. Pharmacy workers hate customers that come 15 minutes before closing to pick up a prescription that's been waiting for you for 6 days...

that last post was for leonard. As for the original poster, i think if it were THAT important you would have went to the store much much earlier in the day! Your procrastination is not the employees problem!

What time did you think the store closed? CVS's are just small stores, not open at all hours of the night like grocery stores like walmart! Advice-PAY ATTENTION TO YOUR SURROUNDINGS AND LOOK AT THE HOURS THAT ARE CONVENIENTLY POSTED AT THE ENTRANCE OF THE STORE!

I was in a cvs on jones road last night 10/20/09 at about 5 or 10 minutes before 10 pm.
I never even realized the store closed at 10 pm .I had parked my car right in the front by the main door.I went in to buy some allergy medication.i am on that aisle for quite a while trying to decide on which one to buy since there is as most of you know quite a bit of choice on these.At about 10:15pm I finally make a choice and went up to the counter to check out .As soon as I got there and set my items on the counter the main stores lights shut off.I saw no one around and I yelled out Is anybody here? No reply so I decided to walk out the automatic door.When i did an alarm went off. The next thing I know the police arrive put me in cuffs behind my back and put me in the back of an uncomfortable police car.He stated that he had to call the manager of the store.About 15 minutes later the manager arrives goes inside the store and calls his employee who told him that she even saw my car out front when leaving .Iwas finally released out of the back of the police car and out of the hand cuffs.The whole scene could have been avoided if the employess would have done their job and made sure everyone was out of the store before closing instead of being n such a hurry to leave.
Humiliated in Houstn

Don't wait until the last minute to get your prescriptions. Pharmacy staff have lives also and they are dying to get out of the pharmacy on time. We close our drop-off counters at 545PM, so we can actually get out of the store at 6PM. I've had instances before where I didn't get to go home until 6:45PM, because people kept coming in.

Legally, you cannot pick up your prescriptions if the pharmacist is not in the pharmacy, so the store manager or anyone else in the store is not allowed to help you by going into the pharmacy to get your prescription. The store manager doesn't even know the security codes or has the keys for the pharmacy.

Also, in the state of SC noone is allowed in the pharmacy part without a registered/licensed pharmacist there. Its the law. A manager would not be able to open the door and sell it to you even if he had the key (which they dont for this reason).

Did it ever occur to you that maybe the time you had set you clock for wasn't the authority? Companies are run by global satellite time-obviously you were 10 minutes behind the rest of the world-Fix your clock and act like a responsible adult and don't wait until the last minute to get you medication.

for one i work in a cvs and sometimes the pharm. has to close early. and the manage doesnt have a key to get into the pharm. i guess you should of been there way before 10 minutes until they close.

Yes, I agree with the black man who is simply trying to buy
baby wipes for his kid. These days discrimination against minorities is coming from other minorities who believe that if they sell out in some big ways that they will make it big or something. Maybe the manager in CVS thought that his big white boss may hear about how he harrangled a black customer and may make him regional director of all CVS stores in Manhattan.
Minorities must fight discrimination no matter who is doing it. Discrimination has nothing to do with what race the perpertrator is, but how he or she is using his power to humiliate, treat unfairly, or put someone in a state of disadvantage in a situation for no other reason but who the victim is. I have a message to these type of "sick pup" minorites who behave like this: You sell out, slave minded, brainwashed self-hating minorities, will always be a member of the minority race that you are. Picking on your own race because of jealousy, yeah sometimes these minorities who are sales people in these stores make no money, and you go to buy something, and they look at you because they know that you are also a minority but you are a high ranking manager across the street at Deloitte and Touche, honey and they get jealous of another minority.
So anyway, you jealous minority members who work at CVS,
Rite Aid, or Duane Reade, and only make 6 dollars an hour, and hate on me because I am also a member of a minority race and I am shopping in your store and everything I have on that day would take you two years to purchase, so you act like you think I am stealing something, cause you would have to steal it since you make no money...pllleeeaseee!
Go to school get an education, so that you can get a real job!

I experience a very bad experience today too. The store number is 9609 located in El monte, CA. I feel very discriminated by the store manager with the last name Ramos. I went in to get my free item from a coupon that I saw on their facebook website. I read online and known that I can use more than one coupon and get multiple items. I walk into the store and get 5 bottle of body wash for the coupon that I found. When I went to check out, the cahsier which also is the store manager told me that i can only use one coupon and do I know how to read the coupon. Then she going on and told me that it was unfair for other people that didn't get their chance of getting the free items. I told her, I"m okay with one item and walk out. About a few minute later, I remembered that I have a purchase that I make at another store and wanted to return back to them because the cashier was overcharge me. I went back into the store again and wanted to return the items. then this manager just told me that "so you went around other store just to get a free items? " then i told her that other people online did the same thing too. Then she said " but it was unfair for other people that you went around get the free product." I told her "why don't you go and told other people too instead of just me". She just ignored my question and I told her I want to return the Colgate toothbrush that I over paid for . then she keep going on about the free products and fairness instead of processing my return. She keep going on with her fairness attitude and rudely told me "next time don't go in for free stuff anymore". I just don't get what the matter what her. CVS is the one that give out free coupon to customer and now told me not to go get it. I feel very discriminate during my first transaction when she told me that I didn't know how to read and looking down on me because I used a coupon. I feel that she have been discriminate again me because of my Asian look therefore she keep yelling at me about the fairness issues ignore the fact that I'm a consumer too. If other people want to get the free items then go ahead and get it. I didn't prevent them to get the items. Why did she have to give me an attitude and she is the store manager?

A pharmacists job is very stressful. That being said it does not excuse his behavior and he needs to be reported. I work for a cvs also and I would have been embarrassed and in tears and would have appreciated a witness calling corporate on this man. the corporate number is 1-800-shop-cvs.

There is a CVS in Weatherford, TX where there is a pharmacist named Mike Finley, this man is a monster of the lowest class. I saw him treating a technician employee a young girl so bad it made me want to go in there and tell him off. I believe this man is the most insecure person ever to scream non-stopping and humiliate this girl. I'll be completing a charge on this pharmacist and I hope he gets fired for the lack of his professionalism and the incredible rude character he displayed.

The CVS Store in Dedham, MA Eastern Ave. sells a 20 oz. Diet Coke for 1.79, I can get this same item at my local convenient store for 1.29. Why is it that a company as big as CVS charges $.50 more for this one item. How many more items are priced higher that a local store?
Thank You,
Paul R. True [protected]

THE SAME THING HAPPENED TO ME AT STORE#5250 BUT MY STORY WAS A LITTLE DIFFERENT.

AS A VERY WEALTHY AND FASHIONABLE WOMAN I WEAR BIG PURSES. EVERYONE KNOWS THAT BIG PURSES ARE IN STYLE...IN STORE #5250 ARI GONZALEZ FOLLOWED ME TO EVERY SINGLE AISLE LOOKING AT ME AND MY PURSE CONSTANTLY. I WAS SO DISTURBED BY HER LOOKS THAT I JUST PUT ALL THE ITEMS DOWN AND WALKED OUT AND DROVE ACROSS THE STREET TO FAMILY DOLLAR TO GRAB THE SAME EXACT ITEMS...I HAVE NEVER EVER EVER BEEN TREATED THAT WAY. AND THEN AS I WAS WALKING OUT SHE SAID "WHEN YOU WATCH THESE WOMEN WITH BIG PURSES THEY GET INTIMIDATED AND THEY PUT THE THINGS DOWN AND LEAVE THE STORE BECAUSE THEY KNOW WE'RE WATCHING"...I COULDN'T BELIEVE SHE SAID THAT. I MAKE AT LEAST 5 TIMES MORE THAN SHE WOULD EVER MAKE YEARLY AT THAT JOB. SO WHAT REASON WOULD I HAVE TO STEAL SHAMPOO AND ETC?...THAT WAS SOOOOOO UNCALLED FOR!

I WOULDN'T DARRRRRRREEEEEE STEP FOOT BACK IN CVS EITHER!...I WOULDN'T SUPPORT THEM IF MY LIFE DEPENDED ON IT...I WAS THINKING ABOUT GETTING A SMALL CAMERA TO HIDE IN MY CLOTHING AND EXPOSE THE WAY THAT ARI GONZALES OPERATES IN STORE # 5250...I AM STRONGLY LOOKING INTO THAT!

I suppose you know then that CVS Caremark is not an insurance company, and they also do not decide the price of your medication. Your copay is decided by your insurance company -- the function of CVS Caremark is to manage the plan that you have, not to increase, or decrease, your co-insurance charge for prescriptions. It seems as if you have misunderstood who is actually deciding the cost of your prescription.

Had a script for Levaquin 500 mg, 21 days. Brought script to CVS and requested only 7 dispensed, as they are so pricey and I was hoping that 1 week would be sufficient. Got 7/$89.35, got another 7/89.35 got the last 7/98.07. Pharmacist told me it was insurance carrier fault, insurance carrier told me what I knew, this is not covered, all costs have been out of pocket. Called CVS/CS they spoke with pharmacist he said price went up, this was in 3 weeks time. Never ws told there was a change in prices So CVS/Caremark I just cut up my card, and being a Senior Citizen and involved in Senior activities, this message will get around. CVS Pharmacist you are a liar and a thief..

I phoned my prescriptions in to the automated line on last Friday.I noticed 2 calls from cvs on caller id on sat...but no message was left. Today i stopped by to pick up my prescriptions.As happened again as 2 months ago...no prescriptions for me were found.After calling a number for a regional manager was posted in the front of the store(which was very unusual)I left a message that the CVS on Georgia avenue in the Seminary shopping center in Silver Spring, Md is a mess unless Daniel the head pharmacist is there.Finally, I got a call from the store manger( after resubmitting my scripts via automated system) to come in later this pm to pick them up.Upon arrival, there were 7 others ahead of me in the line.I got scripts 2/3...upon my inquiry I was told that the 3rd had been ordered and that I could come to pick it up tomorrow night.That will be my 3rd trip..my time, gasoline and I still do not have all my scripts.afer patronizing this pharmacy for almost 50 years I am livid.Obviously no training is given for the clerks...also at least one seasoned clerk should be in the
pharmacy at all times.

get a life

Believe me this is absolutely common among all CVS store. I thought South Carolina must be the worst so I started looking on the internet to see if others were complaining. Rude, rude, rude and bad service. Top management doesn't care as long as you are still purchasing in their store. Take your business elsewhere--all pharmacies and pharmacists are not like this! Go to consumeraffairs.com and look what is said about his company.

I went to the CVS pharmacy to get a container to put a stool sample in as my doctor instructed. I asked the two pharmacists for such an item and they did not seem to understand me. So I patiently told both Vietnamese pharmacists that I had salmonella poisoning and needed to get a stool sample to see how my medications were working. I was very close to being hospitalized as I was very dehydrated and losing great quantities of water. The pharmacist took me to the laxative counter and offered me a bottle of magnesium citrate laxative for my problem. I knew that I couldn't take a laxative as I was going to the bathroom every 20 minutes. I left and called my nurse and she couldn't believe it. She suggested that I go immediately to the emergency room for a fluid IV for dehydration. If I would have taken the laxative could I have died? I complained to CVS risk management and was 'dismissed'. Be careful out there.

Drs write for a certian # of pills at a time. You get a differant amount at a time because the insurance only pays for so many at a time, you cant afford as many as that at one time or perhaps you only got a small amount on your first refill to see if you could take them. Anyway the last refill will almost always be a partial refill because the #s don't match. Pharmasists can not give more than the rx was written for they fill rx's they don't write them. The bottle indicated you had a refill left and you got a refill. It just wasn't as many as you had gotten in the past. There is not enough room on a rx lable to explain all this. I know many people might say "then say .5 refills" if only half is remaining. Well Did you notice the (.) If you are 70 years old you may have missed it and thought it was 5 refills. You see it does not matter they are always complaints. The world is not perfect. Grow up, If you don't know how something works ask, liston and learn. Don't just yell about it.

poor you

oh yes and I just bet you were all calm and nice and sweet. Notice you never see a comment where the perp was ticked off and angry. Perhaps you gave some attitude when asked to please stay off the displays because you were upset at having to hull your mom all over town. Remember stores do have to sell this stuff and I as a consumer do not want to purchase an item you have had your nasty butt on.

I am so glad you wrote a complaint to those above her. I would have been very angry & upset being scolded like a child from this so-called manager. I guess she is proud of herself since she feels the need to scream it to anyone within ear shot. Hopefully she is humiliated by her boss so she knows what it feels like.

Our local CVS in Whitehouse, Texas, as all the others, advertise flu shots available - every day - there are signs on every aisle and in the store front windows claiming this. My husband called up there today to make sure because he wanted to get his shot. Finally you get the pharmacy and the pharmacist, who can just bare speak and understand English, told him, no they were not available today. They would be available on Tuesday. Then talked to the Store Manager. She said the same thing. Pharmacist did not know how much they were either. Got in the car and drove up there. Sure enough plastered in the front window "Flu shots available EVERY day". I found the manager and asked her if they were giving flu shots today. She said she didn't think so because there was no one working today to give them. That person would be available on Tuesday, but she would check for me. Came back and said no, not today. I said, "well your sign states they are available EVERY day. " She said I know, Corporate doesn't consider these little country stores." I said, "Well, then your sign is false advertising and should be taken down". Also found out they are $29.99 if you have no insurance. Wouldn't you think they would also advertise that? I am so frustrated with CVS. There is always a problem with them and I will never use their pharmacy again. The last time I did, I called in my refill three days in advance. When I drove up there to pick it up - IT WASN'T READY! Can you believe it?
They should not be allowed to advertise flu shots available every day.

I cannot believe people are this stupid. I actually work for cvs, I am a manager, photo associate, and cashier. I get these complaints daily, and the only customers who leave still mad, are the ones who are too hard headed to listen. The part about them having to pay a butt load for a OTU digital camera, well they have no idea the distance we go for them, just to get those pictures off of that camera. And then if they complain about the price, we explain what the charges are. IF they still don't get it, then we just simply say "okay, well I apologize it wasn't what you were expecting, but these are our marked prices. The prices you saw were for this product, and as you can see, you didn't get this one. I can give you a slight discount for your troubles, and I'll make a note of it on your account." and if they aren't satisfied with that, then simply send them on their way. If it was important enough, than they will take the discount. Our corporate stores shame us for sending some people away. But I would rather stay level headed and smiling, and still helpful, than be insulted, lose my temper, and embarrass myself as well as the customer in front of others. You can only do so much for people before you need to walk away.

You were not over charged. The sign behind the counter for 25 cents is for digital prints from digital cameras, yes. However, you bought a OTU (one time use) camera which is processed through the pure digital machine and is completely different. Its your own fault you paid $20.00 for that disposable camera. Go out and buy a digital camera for $100.00 that you can keep using and then you can pay 25 cents a picture, until then read the sign correctly and check with the photo lab technician before you assume anything.

How about you idiots ask before you presume all these ridiculous claims? People are so "selective" as to what they "believe" should be the correct price. You paid to process a camera, not make reprints from a digital kiosk with a REUSABLE digital camera (that's the 25 cents). One requires labor from the staff (like film), the other doesn't. They are completely different services.

Because of people like you, everyone must put 50, 000 line disclaimers on everything or idiotic hazard signs you see on failblog.org. Try informing yourself next time instead of agreeing to whatever feels right to you.

Ok first of all the sign behind the counter that says 25 cents each is for digital prints that are printed from YOUR own digital cameras card on the kodak picture machine in one hour they are 29 cents if you want them instantly however if you get one of those one time use digital cameras it is a completely different story because the time it takes to hook it up to a special machine made just for those cameras the only way I know all of this mess is because I work for cvs and people really need to calm down before they jump to all of these conclusions

u didn't read the fine prints that its for film not digital. people make the fool out of themself by jumping to conclusion. thats why we don't give a S$#% what u think cause we deal with it everyday. customers always wrongs and thats the fact, get ur head out of ur ### for once. ur one buck isn't god give to us

For the idiot with the passport complaint, there is no such thing as a 4X6 passport print. Could you imagine how stupid that would look? You would need a photo album to carry it around in. Passport pictures are 2inch and CVS is more than half the cost of having your picture done at the post office. There are guide lines that are programmed into the machine that they are printed on, so you crafting your own passport picture at home is not acceptable no matter where you shop. How about knowing what you are talking about before blasting complaints.

I was at a dallas texas location at the corner of skillman and kingsley rd. I encountered Bernetha a manager on duty who was assisting me to get mp3 headphones. She was the most rudest unprofessional person I've encountered in retail. Her attitude was like she was doing me a favor. I will never shop there again.

I just got back from CVS. i did not complete my transaction and left with nothing. The 'people' they hire to be cashiers are idiots. The supervisors are barely any better. Nowadays, expecting any decent front line customer service is futile. People dont know how to listen and think. Supervisors are just too lazy to do the same.

You are just plain stupid. I have used those cam's at cvs. The prices are posted at the film counter. The posters on the wall are come ons for FILM developing. Digital cameras are not FILM cameras.

This cvs is slow and bad service. 1 Medicine been order sinced morning. Especially that medicine is emrgency! And u cant gt it ryt away to them!

But already nigth time still not ready!definetly not coming back again in this pharmacy!

Date: 04/29/2024

Arrival time: 6:30pm

Left at 7:50pm

I just left this CVS waiting 2 hrs just to pickup 1 tynelol and a cream prescription. The workers there are so racist, no respect for customers forgetting that customers we pay them to fix their dirty long nails. So rude and stinking communication to customers is their job description.

I keep getting phonecalls for c vs. when inquire about the nature of th call they hang up.

done is mulltiple times. i'm a heart patientb don't need the stress.

it's harassment

Store number 3004. I never ever been turn down by a pharmacy because they have 49minute left in the shift and won’t fill a prescription. The worker stop focusing on going home and focus on customers then I think they rate would be better.That is unacceptable. 2/27/24

I am not impressed with the new TV ads in SPANISH! This is the United States of America, and we speak English! Not Spanish! How dare you make your ads Spanish when the Spanish population is so little. The majority buy far are English speaking Americans.

Change your ad, we will not shop in your stores if this continues. It is a real turn off!

clerk said he was too busy to help me, said he knows nothing about

what CVS dos or doesn't do.

This happened @ 3.00 pm on1/2/24

They are very bad. They should close down. Moving out of there to Rite aid. The whole pharma industry knows CVS DOES NOT PICK UP THEIR PHONE. shame on you!

RE: Store 1820, Winter Garden, FL 34787

My physician's office E Mailed a prescription for BD Pen Needles.

It has been an exceedingly long wait and CVS cannot fulfilla Rx.

I had to go and purchase replacements at Walmarts.

Is there a physical problems in obtaining pen needles.?

Response time to answer phone over twelve minutes two different times. Wholly unacceptable! Novi Michigan beck road store. 11:05am

not filling prescription on time and calling saying they are done very rude and going to pick and still not ready. This has been going on for months