CVS
Reviews and Complaints

I have been a customer of the CVS Pharmacy on Hazard Avenue since the building was built many years ago. I have had this same problem in the past and they have accepted responsibility and I have gaven them chance after chance, now I've had enough. My husband picks up all of my RX's as I am disabled and I rarely go out now. Every single month he goes there, to pick up the same prescriptions, all having been written from the same MD, always the same dosage, brand, names ect etc. regardless of it being the same information, insurance, MD, and medications they make mistakes or in one case where the Pharmacist was having a bad day, the pahrmacist just denied filling the medication at the last minute late at night, because as he claimed to my husband, "He could do that", although later the Pharmacist called me at home and told me. "I have sent your husband home without your prescription", and when I asked why? The Pharmacy Manager ( at that time stated), "Because I was angry and having a bad day and your husband just upset me, but I'm not mad any more and I'll fill it now if you send him back in". My husband was driving all over the state trying to find a paharmacy to fill my RX that was open on a Saturday night!
Now, under "new management", it's been handing us prescriptions that they know I am allergic to month after month, and this is after I have already had to wait a day extra for it already because they are "out of stock and it won't be in until the next day" as usual, or they claim the MD didn't call it in, when the doctor did in fact verify he had call it in and I have already checked with him before I ever bother with calling the pharmacy I have experienced the Pharmacy also losing my RX's like this in the past, and, or giving them to someone else and almost handing me or my husband someone elses RX at the drive up window, with the same ( almost) name as mine. I found out that there are 3 people in this town with the same name as mine and according to the Pharmacy, "They are also taking the same medication that I am". I somehow doubt this person, even if they have the same name as myself, would want anyone else to know their personal business.
Last night my husband went to pick up my regular RX and he was told, first:
"We're waiting for the doctor to call". So, my husband called me at home and I told him, the MD has called it in that day at 2PM, that I had already verified this already with the doctor's office". So, CVS once changed their claim after being confronted with the truth, to, . "It hasn't been called faxed or called in". I had called the MD yesterday and verified he has called it in at 2PM and as a back up their office also faxed the RX. CVS still denied last night that they had any RX called in for me, or faxed for me at all. So, I called the MD again today, "Yes it was called in yesterday and then faxed at 2PM according to records of that fax's verification, when I called before". The Md's office gave me the time of day, who they spoke to at CVS, etc. CVS still couldn't find any RX called in for me today.

This assumes that 'when" they finally find my RX they even have it in stock, or they give me the correct RX, even though I have been getting this same RX, same dose, same doctor filling this prescription every month for over 10 years with this same Pharmacy, same store!
Last month, and the month before, they sent home the wrong RX and when I called the Pharmacy to inquire, they, "Were very sorry", and "Yes, we KNOW you are allergic to this brand", and "yes this is on your chart about your allergies", and "yes, we missed it", and "Yes, I realize we asked you to wait until today until we got more of the brand you need in stock", and finally:

"Yes, we realize we sent home the wrong RX, could you please bring that one back in and we'll hand you yours at the drive up window".

I'm tired of waiting and suffering while I go without my medication, or wait for it to come in, when they refused to stock enough for their regular patients, while it sits in their pharmacy waiting for them to fill it correctly or fill it at all. They have billed the wrong insurance for my husband before and as I stated above, one time the Pharmacy manager refused to fill my prescription for Duragesic patches, "Because he was in a bad mood and my husband had ( somehow) upset him", and "He was having a bad day anyway, so he told my husband he wasn;t going to fill the RX even though they had it in stock ( that month)". Then this Pharmacist Manager called me at home, after sending my husband out of the store, at night to find another Pharmacy open that has this RX and said, "He can fill it now". The Pharmacy manager explained to me, "He was sorry he did that". He claimed he was sorry he lost his temper with my husband and refused to fill my RX at all, and would I track down my husband and send him back to the Pharmacy again because, "Now (the pharmacist) wasn't angry any longer and was ready to fill the RX, as "He knew I had to be out of my pain patches, and in pain by now, and, "he was sorry his anger may have caused me suffering"".

Given that I was in such pain by then and stress makes pain worse for me, and because I was out of pain patches and it is due to be changed that afternoon, I was already suffering from the long wait due to either, their not having enough in stock to sell to me, or refusing to fill a legal prescription for a regular customer because "The Pharmacist was mad that night"?. The Pharmisist refusing to fill the legal RX, because, "He was having a bad day and he was so sorry he had taken this out on me, because my husband somehow had "upset him", and sent him elsewhere to get this legal, regular RX filled", and "Would I agree to send him back, that 'He was calmer now and ready to fill the RX". Then the Store's Manager called me at home and explained to me. That the Phamacist told him "You're husband just caught him on a bad day and the Pharmcay manager had sent him home and if I would accept their apology they'd send me a $50.00 gift certificate to the store and that manager wasn'
t with them any more". My husband refuses to go back there again for his prescriptions but I have given them chance after chance. Now after last evening, my husband again asked me to change all of my prescriptions to another Pharmacy.
Unfortunately, although they change Pharmacists, and pharmacy managers the problems at CVS never seem to change. My husband has had to drive all over the state of CT trying to fill prescriptions because they were due to be filled that day or that evening and we were either told, "It's not here", or "They are still out of stock"..or another mistake on their part that they are always doing, their claim that:
"Your insurance refused to fill this RX"..( although I have learned by the stores own errors that when the RX cost is over 1000.00 they have to use the "over ride" key. I have had to remind the Pharmacist on duty of this myself in the past when they don't know any better and instead of check the facts, they claim it's my insurance who is denying the filling and my RX insurance does agree to fill it, they just needed that key pressed and some pharmacist didn't know this or were not taught this, but WE KNEW! We knew from their mistakes and watching them each month.. While some Pharmacy personel seemed to know about this over ride key, many didn't and refused us mistakenly for their own incompetence.
That Pharmacy manager is no longer there, however, the string of newer managers that have taken his place are worse! We stopped buying my patches there at all and I have kept it to simpler regular medications.

But no longer. Now we can't even count on having a simple medication filled because they send home the wrong one, or it's not in stock again, or, "They had it this afternoon, but unfortunately, someone else came into the store and bought it first and paid for it first, and they have a strict, "First come first serve policy when selling prescription medication, " They've only been doing this since they are open al night now. Regular customers suffer!
. ( even if you already gave them your RX to fill and it's a regular RX "that we get every month". I'm sick of being told by their calls to me. "We're sorry we can't fill that today, because we are out, and we know you can't take that generic brand due to your allergies, but if you wait until tomorrow, we can fill it then". and tomorrow they can't.

The next day they sent home the same wrong medication that "they KNEW I was allergic to and they knew this, the same one they had admitted knowing that I am allergic to, that they had acknowledged the day before, "they KNEW" I was allergic to it, "So they sent it anyway", and this after I had first waited for the corrected one?
Too many times I have waited and suffered for nothing, only to still get the wrong RX. Again last month, they did this and due to "Having to wait until the next day due to their stocking issues, once I did get the medication, it was STILL the wrong one and they still sent the one I was allergic to! Had I taken that I'd be very ill.

. Now this month, 'They can't find my prescription ( again)? The same doctor noted that they faxed in in yesterday. This was verified today again by myself with the doctors office before I called CVS again, and yet CVS still claims they have no prescription for me faxed, called ect. Now my doctor tells me, "They already called it in the day before, "As they already told me yesterday", and as I told CVS, and because they did this, I have to wait until either CVS finds it, or if they find it, "IF it's in stock", or "if they actually send the correct medication this month, as they haven't for the last two months!

Once CVS straightens this out and finds my prescription, I am changing all of my RX's to another Pharmacy that day. I have given them chance after chance, but this is too much suffering for nothing, and too much incompetence in this Pharmacy for my health. I have in the past accidentally taken the medication they sent home because I once trusted CVS, however, (knowing my allergies) I have to check because even though it's written on my chart at CVS, they still send the one I am allergic to and they look a lot alike! I hope they don't mess this up because if I have a bad reaction because I didn't look at the medication itself or the pills they send, I could be in real trouble medically.
I used to just see the name and trust, I just saw the "name" and assumed, (like any other normal person would) that they had done their job correctly, as these are life and death situations with people and their prescriptions, but not any more.

This store of CVS has time and again, lost my RX's, or causing me to go without until it "magically reappeared, and was filled the next day". Or I had to contact my MD again and again to verify what I already knew, "Yes, it was called in yesterday at CVS". Had I taken the prescription they sent home with us last month I would have had an allergic reaction and my suffering would have been the least of their worries, as I doubt they care about people any more. Now that they are open all night and the only game in this small town, being out of stock on a regular basis for even the simplest medications is just cheap and outrageously irresponsible of CVS. It disregards the years regular customers went there expecting their regular prescriptions to be there and ready, only to now be told. "We sell it to whomever comes in and buys it first, and we can't promise you we'll hold a pprescription, or it will be available when you pick it up.
This means that although a person can bring in a prescription, ask if it's in stock, hear that it is in fact in stock, but when you go to pick it up, "It may not be in stock"?

Their filling it with the one I was allergic to, like the last 3 months in a row, even though I have waited the extra day, "Until the correct RX comes in stock the next day" must end. I just refuse to go through this again and again every month, and take the chance that their chronic mistakes will get more serious and do permanent harm to me.

I suffer greatly without my prescriptions, and during the whole Duragesic patch recall, CVS made no attempt to assist me with a solution to the shortage of the 100 dose patches. CVS would tell me time and again, "They would be there next month", ..but once the time came, they wouldn't be available to me yet again. I counted on their word meaning something. It doesn't.

Another Pharmacy suggested we use a different combination to get the correct dose of Duragesic brand patches using 3 of the 50 patches to make up the missing 100's dose that was on recall that time. Why didn't CVS think of this, instead of tell customers. "Sorry we can't fill that RX and there is nothing we can do">Each time CVS refuses to suggest any way to change the RX or suggest another way to take the patches at the dose I was Rx'ed, or contact the MD to figure out 3 of the 50's do equal my same dose as one of the 100's and a 50 ( at that time).. Finally, I suggested to the doctor they give me another Prescription listing the dose another way, that 3, of the 50's equal 150 dose, and they claimed they had to have a whole new RX for this to fill it, and although I did this, "They were still unable to fill it because they had no 50's either in stock"? They claimed they just sold out of them that day.

On Rx's with" Brand label only" or "No substitutions" checked off, They still require the MD to also write in again on the pad. Although it states "No substitutions" right on the pad, and this is also checked off, on the label of the prescription pad, and is the same RX every month and had been for years, one Pharmacist still required it to be written out on the Prescription as well as checked off on the typed pad of the RX itself.

We have been handed other peoples medications and wrong drugs altogether. We have waited for the "correct RX to come into stock" only to be told, "They didn't save that RX for me as they promised me, they sold it to someone else who came in before me"
I have been a regular customer for decades and they knew I'd be coming in that day to pick up the regular RX, they told me it was in stock and there were, "No problems". Then when I sent my husband in to pick it up, he is told. "We are all out of that RX, sorry you'l have to wait until..." ( whenever they get a new batch in). When I called to inquire why they didn't hold it for me as they promised for that night, I was told, "Someone else came in before you and we sell it first come first serve". I asked, "Didn't you fill the RX when it was brought to you". They replaied, "No, it is their policy to not fill the RX until the customer comes into the store to pick it up. I have found even if you call in an RX, it isn't necessarily ready when you go to pick it up and they don't necessarily fill it until you are there waiting for it, depending on the Pharmcist in charge that day.
Finally today, I have had enough of waiting, wrong RX's and wrong information, waiting for a refill that isn't available because they don't stock enough for regular customers now that they are open all night. I have noticed they seem to go through several Managers. Hopefully now that I have switched Pharmacies, I can stop worrying, and literally suffering because although I've been taking the same RX for years, they never seem to have it in stock, even when they claim they do at the time you call or when you drop it off to be filled. I'm just sick of the mistakes and excuses. I wish they'd just close down.

I had a kidney transplant jan 7, 2009 at time I wasn't on medicare — since then I have rec. Medicare along with my reg ins. I was told by medicare to go to cvs and get them to submit what I had to pay out of my pocket for my rejection medicine and tell medicare to send the check to me. The cvs on riverside dr told me they only do it up to a month medicare said its the law they have to file for me... I need help please janet soyars

I was trying to consult with the pharmacist at the local drugstore. She kept glancing at me with the rudest look on her face, like how dare I try and interrupt her schedule! It was quite evident that she was not going to ask me if there was something she could help me with. I called the local Kroger drug store from CVS and was given just the assistance I needed. I will NEVER go back into a CVS again.

Store #1024. I'll keep this short. Most times I go in there I get stuck being waited on by fran (Cashier #394042) who says absolutely nothing through the whole transaction. It's ridiculous. I'll walk up with a smile and say "hi" or "good afternoon" and she'll just look at me and breathe through her mouth. She also (And this has to be deliberate) takes her time doing everything. It's incredibly rude.

The other option is the tiny old lady who is really terse and demanding. But not always: sometimes she's on her smoke break.

I wish cvs had a complaints section on the website so I didn't have to write this on a discussion board, but i've been wanting to complain about fran for about 7 months and I couldn't stand to put it off any longer.

WARNING: SAVE YOUR IQ—SHOP AT WALGREENS!

Last week I spent 45 minutes arguing with a guy at CVS’ photo department … I had picked up some pictures the day before, and while the outer packaging was labeled with MY name, it turned out that they’d put someone else’s photos inside. No big deal—mistakes happen ... What irked the hell out of me is that when I went back the following day, and explained my situation to the employee, the guy flat out told me there was nothing he could do because “MY” pictures had someone ELSE’S name on them, and he wasn’t allowed to just randomly hand out pictures to people they didn’t belong to. He told me I’d have to contact the OTHER person and have them meet me at the store to do a swap, with our IDs present … I DIDN’T EVEN KNOW THE OTHER PERSON! Talk about LIVID! It was the dumbest thing I’d ever heard! I thought I was on some sort of reality TV show! I [censor]ed at the guy for a good fifteen minutes—and made a scene in front of a whole group that stood around, pretending not to be nosy—before the manager approached. For a split second, I felt relieved … This mess was FINALLY going to end. THE MANAGER SAID THE SAME EXACT THING! I pleaded with her to open with other photo package so she’d see my face on all the pictures in there, but she insisted it was against their privacy policy … WHAT F-ING PRIVACY POLICY?!?!?!?!? THEY DEVELOP PICTURES! THEY HAVE TO *LOOK* AT THE PICTURES TO PRINT AND PACK THEM! Eventually, I got pissed and stormed off after throwing the useless pictures at the two of them … Then, yesterday, I bought a photo printer. I will NEVER shop at CVS again … F-ing ###s!

A family member and I went to buy a Habbo Card from a CVS in Washington D.C., S.E. . After the puchase we went home to find the voucher code on the receipt but to our disapointment the clerk never scanned the card which meant we came home with a blank card that is useless even though the card was not paid for we are still disapointed with CVS and its unreliability to watch what they are doing

I am a regular customer of cvs for many years. I get my migraine medication there 2x a month for the last 10yrs (my medication cost $275.00 for 6 pills)! I frequently get money orders there and pay with my debit card. hence, a debit card is "cash" lately, everytime I go there it is a diff. story. must use cash, I was told, but this is a debit card, I responded, "no, must be cash, use our atm machine" crazy, why would I spend $5.00 in fees to take out $10.00? o. k. I was told the gov. won't let them take debit cards anymore because of "money laudering"? oh, really, well, my gov ss disbility check goies on that same "debit card"! I use it every where else, but now cvs won't take it! on top of that I purchased the debit card at cvs! it's their own "green dot"debit card. I refill it there, and use it to purchase other cvs products. the us post office, (another gov. agency) takes my debit card to purchase, stamps/money orders! you don't get more "government" than that!

I have worked for CVS since Sept. '08 as a pharmacy tech and all I have to say is that, from my experience, most pharmacy employees could care less about helping customers and are only concerned with satisfying their own needs. They enjoy working at production (the station where prescriptions are filled) and data entry (where prescriptions are dropped off) but God forbid they should help a customer at the registers or at drive-thru. They feel as though they're gods or something because they're handling drugs and then forget about our most important commitment, which is supposed to be customer service. They feel like they're too good to be operating a cash register and dealing with customers.
That's where I come into the picture. I get shafted every time I show up to work. I am stuck at the registers and at drive-thru for hours on end, day after day, because that is the least coveted position at the pharmacy and I am viewed as being too incompetent for technical work by the pharmacists. Hmmm...I wonder why that is? Maybe because I HARDLY EVER get the chance to work at production or data entry, thereby becoming less and less efficient at my job, while the others, being there all day every day, are getting better and faster. We are supposed to rotate around the pharmacy every few hours, but that doesn't really happen. And most of my co-workers are just terrible people, period.
The lead pharmacist is a [censored], the other one is a [censored] with a capital B, and the third is just a freak. I swear, they are some of the weirdest people I have every dealt with in my entire life. And some of the technicians are sooooo passive aggressive that I just want to lash out and punch them in the face. For example, here are some case scenarios on what I may experience in a typical work day:
1) I FINALLY get to production and I customer shows up (typical) and the other tech (who has been there all day) is busy with her finger up her butt. The pharmacist says to me, "Ben, I need you up front" while I'm in the middle of filling a prescription while the other tech is doing nothing at all (or will sometimes make herself look as though she's busy). As soon as I leave to help the customer, she'll take over, and when I finally get back to production the prescription has been filled.
2) At last, I get to data entry to enter a prescription that has been sent electronically, but lo and behold, someone pulls into drive-thru. Once again, I hear the pharmacist, "Ben, I need you at drive-thru" while the other technician is standing around, either texting on his cell phone or making himself look busy...I swear this "making yourself look busy" is a classic pharmacy tech ploy when they don't want to help a customer. I proceed to drive-thru and, much to my surprise, when I return he has finished entering the prescription.
3) I once again find myself in production (a rare sight) and there is a freshly entered prescription that needs to be filled. I try to print the label, but wait! It's already been printed at another printer by another tech (they're not supposed to do this). He knows I want to fill the prescription but is doing this to spite me and to gratify his own wants...mostly the latter.
4) There is a long line at drive-thru and one of my co-workers is there at the window (a sight for sore eyes). As soon as the car pulls away, he dashes from the window as fast as he can in order to avoid the next customer. Soon, the computerized male voice on the pharmacy phone's speakers announces "One Drive-up Call" and I am summoned to take over because he's too special to be working at a drive-thru window and proceeds to production.
The list goes on and on.
Also, most of my co-workers are buddies but they exclude me from their circle and never invite me to hang out with them. It's very rude of them to talk about going out after work or getting together on the weekend and not even asking me if I would like to join them. They're not obligated to invite me but it would be nice of them not talk about their get-togethers right in front of my face...it really hurts.
By the way, CVS employees are entitled to one 30 minute unpaid lunch break (who the hell has time to eat their lunch in 30 minutes?) or two paid 15 minute breaks, not both. I have actually lost some weight because of this and it is worsening my gastrointestinal problems because I have to practically inhale my food as opposed to chewing it thoroughly. The pay also SUCKS! I have actually increased my alcohol consumption because of all the stress I am dealing with. Sometimes I will go home craving a drink just to forget about my horrible day at work. As soon as I get nationally certified I am leaving this hell-on-earth called CVS.

The moral of this story is that CVS sucks. Wal-Mart is so much better.

Take care, everybody!

- Ben

Due to my financial situation {lost all insurance, low budget} while I had the money and with my Doctors
approval I tried to get my medicine filled. And the pharmacist Carl Griffin at this time was very disrespectful
toward me and my Doctor, and his staff. My Doctor authorized the refill, and he became very outraged with my son and I. And told me I could not get it filled over a week after I run out. I'm dealing with Chrons and IBS. I find this man to be hateful and non care of the customers, I';ve have witnesses and have heard many more complaints of this man. I would appreciate an appoligy and some being done. He has no business working with people with the attitude.

Pharmacist extremely rude on phone when I called with a question. The problem was basically a miscommunication/error on the pharmacy's behalf which he was unwilling to admit. I told him he needed some customer service training, to which he replied that he had numerous awards & plaques for his excellence in customer service...Hmmmmm...CVS must have very low standards! I'm transferring my scripts across the street to Walgreens! Bye, Bye CVS!

The first thing I want to say is I have read several of your complaints, not just about cvs but about walgreens and walmart pharmacies as well, and yes several of the stories are...horrifying. In fact, I, in most cases I thank my lucky stars not to be working with coworkers who are as rude as some of the pharmacists/techs you are describing. Some of you have had genuinely bad experiences.

But please, please keep in mind there is another side to the story. The person behind the counter is a human being too. I'm not saying you always have to be sugar sweet. You ARE the customer, and I agree, you DO come first, and my personal opinion is whatever pharmacy you are using, whether it be cvs, walgreens, walmart, whatever, has every obligation to do the very best they can to help you. If there is something wrong, please let them know. But, if the person behind the counter is going to calmly listen to your complaint and try to do something about it, please explain yourself as calmly as possible. (If they're rude to you, then I say have at 'em, or simply leave, because I agree, rude and impatient employees do not belong in a pharmacy). The person helping you is much more likely to do everything in their power to serve you, and follow through, as long as you don't get short or sarcastic, or personally insult them, or spit in their face (this has happened to me). This may seem like behavior 101, but as a pharmacy tech I know: there are days when we become punching bags.

I come home most days thinking I am masochistic, because I love my job, but I take a lot of abuse. And there is a simple explanation for this. I believe that my area of customer service is one of the toughest. If I worked in a restaurant, or at a movie rental store, or a grocery, the one advantage to being in any of those environments is that the customers who come in CHOOSE to be there and shop, spend their time and money, etc. Nobody wants to shovel out money for pills. Nobody wants to be sick. Let's face it, nobody relishes a trip to the pharmacy. It is something the doctor told them they have to do, and many times they have to do it because they are ill, get a bad diagnosis, whatever. When it comes right down to it, most of my customers hate the prospect of dealing with me before they've even met me. I'm another headache, a time waster and money drainer that they did not CHOOSE to deal with. I'm down one from the get go.

But this is why a high level of patience is required. I've been told I have this, but I don't know. Anyway, one thing I sympathize with about most of the complaints is lack of communication. If I see a problem with somebody's prescription, pa required, high price, no insurance applied, new insurance needed, etc, I call the number we have on their file. The customer NEEDS AND HAS A RIGHT TO KNOW what is going on. Communication is vital. Please help us; if you change phone numbers, let us know. I know it's not the first thing that comes to mind when you move, giving the pharmacy your phone number. But people get so angry with me when one of these situations arises and I didn't call them; my honest answer is I tried, but your current phone number is not on file with us. Oh yeah, that's right, you moved two weeks ago. But I should have found some other way. I am still called stupid, and the thing is I am not allowed to talk back. I cannot talk back to a customer, I personally believe this, customers do not deserve rudeness, no matter how rude they are to me. I sit and listen quietly and tell them that now that we are in this situation, here are our options. I will do whichever of these you like, just let me know. And it is so disheartening to me to hear the phrase, "Go blow your brains out, you incompetent bumbling fool, " worked subtly in to the response I get back. I got in to this profession out of a desire to help people, and they all hate me despite my efforts. I consider suicide on a regular basis, by the way.

Additionally, I know some of the things that happen are extremely frustrating. But I will say this: 90% of the time the employee you are talking to is not the one who dropped the ball and caused whatever error it may be. I can't tell you how many times I've been yelled at, cursed at, told very literally to go **** myself for something that happened when this is in fact the first time I've become aware of the situation. I apologize profusely to the person, I tell them I agree, this is inexcusable, I am going to make this right for you while you are standing here, I promise. But despite apologies, and despite the fact that I do resolve the problem while they are there, I am the one that has to take all the flack for somebody else's irresponsibility, I'm told that I should be fired, that I am overpaid (at $9.00/hr), that MY pharmacy always screws up (I am the farthest thing from the top of the totem pole by the way, I have no authority at all). I guess what I'm trying to say is, when something does go wrong with your rx, do not hesitate to say something to the pharmacy staff. But don't unleash unbridled and uncensored tongue lashings on the tech you bring the issue to (unless, of course, they are rude to you first- again I do not tolerate rudeness from fellow techs). Please. Please. Please. Because you are a human being, but so is the tech.

To wrap up, I guess (not that anybody will read this whole thing, I've just had a bad day and am feeling down on myself), there are terrible employees in pharmacies. I know. I've seen them. Some of my past coworkers have been awful at dealing with people. But some of us do want to help. I want to help. You will hate me, but you deserve service. I genuinely want to try to make your life easier, answer your questions, and get to know you as a customer. I swear if there is something I tell you I cannot do, it is because I will lose my job for it (write a fake prescription, fill a control early, give away free meds, don't laugh people ask me to do these things), not because I want to impose hardship. I come home every day basically depressed, borderline suicidal. I try and try and try, nobody thanks me when things go right, but they drill me for things that inconvenience them as if I personally stayed up all night trying to plan the best way to sabotage the prescription. I feel sometimes like I've got a bullseye on my forehead that says "Here's a pushover, get him." But I just have to accept the fact that maybe I did help somebody, even if they didn't thank me or even realize it themselves yet. And I have to wear a thick skin, and take it.

There are two sides to the counter. Your side. And my side.

Our dr wrote a prescription for 10 vials of Insulin for a 90 day supply. The company filled it for 7 vials. They used an old prescription order and said they would call the doc to verify the addtional needed vials. The doctor responded that indeed I need 10 vials for 98 units a nite plus insulin for adjusting according to my needs. The doctor responded and they never sent th eaddtional vials needed. NOW they say the dr called them back too late..even though they never said there was a cutoff date to call. So now they say to call the dr and get another prescription for NEXT time..SOO I dont have enuf insulin to last the 90 days and will have to go without..MY LIFE is NOT IMPORTANT to them at all..Thye refused to fill the prescription as written in the first place. UNBELIEVABLY POOR CUSTOMER SERVICE and UNETHICAL SERVICE! So my diabetess will go crazy and it is difficult to maintain with proper medicine, but without..just tell my 14 year old daughter daddy doesnt matter to BIG COMPANIES who care about PROFIT not PEOPLE!

CVS seems to give me problems all the time. I have experienced unpoliteness, rudeness and bad customer service on several occasions at the CVS located in Waukegan, IL. They have very unprofessional employees with little knowledge. They charged me twice last week. I called their manager Ed and explained to him. He refused to give me refund back and denying double charge on my card. According to the manager, it was voided on his side. My card shows 2 duplicate charges at the same time. I was told that one charge has been voided due to the cashiers mistake but it still went through. The store manager, Ed has no time to talk to me or look into this matter and said he's too busy. He advised me to file a complaint to contact my card. The process will take forever to resolve and I have to put all this effort to get my refund back because the cashier made a mistake. This is ridiculous. I am just going to stop shoppoing at CVS. I will eventually get my money back after all the paper work and compaint. It's time consuming for nothting.

pharmacy gave me someone else's med and couldn't find my med. Pharmacist said she filled mine so assume they gave it to someone else.
Is there a watch dog to report this to?