CVS
Reviews and Complaints

My mom uses CVS. Her doctor wrote her a prescription for lets say 50 mg instead of 25 mg and told my mom to cut them in half to save her some money as she is on a fixed income and the medicine is expensive. The pharmacy charged her double because my mom was breaking them in half as per the instructions on the bottle. Isn't this against the law? I wonder what the pharmacist would do if they went to a restaurant and ordered a meal and took half of it home for the next day and they got charged double? Hmmmm food for thought. Every time my mom goes to CVS it is a round. It is always something. The pharmacists and techs are always [censored]y. No other way to put it. I will never use CVS Pharmacy

As a very wealthy and fashionable woman I wear big purses. Everyone knows that big purses are in style...in store #5250 ari gonzalez followed me to every single aisle looking at me and my purse constantly. I was so disturbed by her looks that I just put all the items down and walked out and drove across the street to family dollar to grab the same exact items... I have never ever ever been treated that way. And then as I was walking out she said "when you watch these women with big purses they get intimidated and they put the things down and leave the store because they know we're watching"... I couldn't believe she said that. I make at least 5 times more than she would ever make yearly at that job. So what reason would I have to steal shampoo and etc?... That was soooooo uncalled for!

I wouldn't darrrrrrreeeeee step foot back in cvs!... I wouldn't support them if my life depended on it... I was thinking about getting a small camera to hide in my clothing and expose the way that ari gonzales operates in store #5250... I am strongly looking into that!

I was having a prescription filled and overheard two of the clerks (Mike and Bess) discussing what my medication was for. They were talking right out loud for everyone to hear. When I complained to the store manager and the pharmacy manager, I got nowhere. They coldly stared at me. When I wrote an email to CVS.Com and asked that it be forwarded to the District Pharmacy Manager and the District Store Manager (I had their names), an idiot at CVS.Com who received the email decided to take it upon herself to call the clerks at the store and alert them that I had voiced a complaint about a privacy law violation. Then she wrote a stock, 'Dear John' email back to me claiming that no privacy laws had been broken, etc., etc., etc. A grade-school graduate (maybe) is now a lawyer for CVS. She can't even perform her 'Customer Service' skills correctly.

These people at the pharmacy do this all the time. I guess other customers don't hear them or pay attention. CVS is well-known for selling customer's information and doesn't give a hoot about their privacy. I had stopped filling my prescriptions there for years after I began to receive a ton of junk mail which I know had its origins in my dealings with CVS Pharmacy. This time, I will stop filling my prescriptions there permanently. The two pharmacy imbeciles should be fired, but the ones in charge there have (maybe) and total IQ of 50. The best thing is for customers to stay informed and communicate about problems like these on the internet. CVS wants their competitors to take over on the prescription business, I guess.

We purchased some CVS Bottle Liners recently and found them to have a bad smell. My 9 year old said it smells like bad bug spray and I agree. I also notice that there is no country of origin on the box.

Please provde the following information to email [protected]@satx.rr.com

1. Country the liners where made in?
2. What kind of plastic this is?
3. Dose it meet FDA standards?
4. Is there a “CERTIFICATE OF COMPLIANCE” for CPSIA of 08 for this product?

Thank you
Dr V. Matias

After giving cvs years of business, the newly opened cvs, previously longs, has given our negatives away to a client after very specific instructions not to! But that is not even my complaint. This is...

After stopping by several times to see whether or not our client had picked up their photos so that we could then re-collect the original negatives that they had opted not to buy, I stopped by again and yes, indeed they had picked up their photos, and also! Their negatives that had been set aside in a seperate envelope for us to collect afterwards. The actual person who had assured us that they would not be given away, tri, the "manager" not only could not find them, but gestured in rap-style manner with flinging arms that he could do nothing more, he had looked and that no, I could not look through the envelopes myself to double check. He did not offer to investigate, ask other photo employees that might have set them aside somewhere or remember giving them to the customer, look around the photot kiosk, nothing! He just acted rude and uninterested and completely unaccountable and kept arguing the same point that "you saw me put them back in the bin, that's where I left them and haven't touched them since", regardless of how many times I kept trying to ask him if maybe he could ask other employees, look in the safe or ask if they have a special set aside place they may have put them. It was as if he was a machine just repeating and not listening or caring. Finally I had had enough! After not being allowed to make my point or even be heard when I did speak I slammed my hand down on the counter and said "I will finish my sentence! Stop interrupting me so I can speak!" I guess this gave him carte blanche as a paid employee of cvs to act even more rudely and unprofessionally... He said that he "can't help me anymore because he looked and the negatives aren't in the bin" and walked away. I told him that I absolutely did not want him to help me further and that I would like to speak to the manager. He then let me know that he is the manager and that I should just check with my client to see if they collected the negatives along with their photos. I asked to use his phone to leave a message with the photographer I work with to contact the client directly. I left a message and then tried again with this "manager". I asked him, "ok, do you remember having the conversation that day when we seperated the negatives and asked you to please put them under the photographer's name and the photos under the client's name to be picked up... Do you remember us talking with you about possibly having your children photographed in the near future?" "yes" he replied. So then I asked "well then if you remember that why are you acting like you have no knowledge of us separating the negatives to understand why I cannot understand how it came to be that the client could know to ask for an envelope under a different name than hers? Did she collect other people's negatives?!" he then admitted that he did remember but offered no further information. He began looking for them again and asked a photo employee who just happened to walk up if he remembers anything about our negatives, speaking extremely vaguely. (This employee is one that is notoriously sloppy and once lost negatives exactly 2 seconds after holding them in his hands once, argued that they were never there, and then turned around 10 minutes later and found them on the counter next to the register where he had absent mindedly put them.) of course he just mumbled and walked off. I then noticed that the one photo employee that we usually try to deal with who is at least somewhat competent was checking people out at the checkstand so I asked the "manager" to ask him if maybe he remembers the lady coming in. This competent employee then turned after having been 5 feet away during this whole escapade and told me that "yes, she came in and I gave her everything. There was no note on it so I didn't know not to give her the negatives." tri, the "manager" looked at him and said, "well there you go, we could have avoided this whole thing if he would have told me sooner." after leaving the store, I saw tri outside having a cigarette about 15 feet from the front entrance of the building and he apologized for the mishap. But when I tried to point out that giving away our negatives, or losing them is bad enough, you should try to behave professionally and at least act like you care, listen to the customer allowing them to finish their sentences and at least investigate or let the customer know you will follow up and call them, he began with the chip on the shoulder all over again and said that the customer was supposed to act professionally and that he is not paid to put up with abuse. I tried to point out that any problem in a store can go either way, depending on how management handles the situation. I also pointed out that as a customer, I am not on the payroll, he is, the "manager", and if I was allowed to speak, was listened to and not argued with, that maybe I wouldn't have to get upset to make a point in the first place. I tried to explain that basic customer service skills 101 are common knowledge in all companies, that this is nothing new and that someone who is appointed a manager status, should be familiar with this and not act like a teenage rap artist showing no respect for the customer's point of view. At this point he had put out his cigarette and shooed me off with his hand as he walked back into his secure little job. Charming!

Postnote: after asking one of the other employees outside if he was the store manager, he is not, he is the assistant manager.

I have been a long time customer of CVS and I believe now is the time I will no longer go there for anything. Over the past 6 months, I, as a customer, have noticed a change in CVS and the way things are handled, especially concering their own employees. I don't know who is in charge now, I've never met them. They are getting rid of long term employees that I have came to know over the years and this really upsets me! These people are what make CVS what it is or at least what I thought it was. CVS really wants us, as a customer, to believe that they care for us when they don't even care about the people that work for them. They, the employees that really care are the ones that are being "let go", a nice way to put being fired. In my eyes this is wrong and whoever is in charge of the Mobile district needs to look into this before it gets any worse than it already is. I am not racist in the least but, all of the employees being let go are all white and I've noticed there are more foreign and black people that are replacing them. That are not in least bit nice or act like they seem to care one way or another. This, to me, sends a bad message. When I go in the pharmacy, I want them to know me and take the time to talk or explain anything to me. Not rush me out of the way like Ive taken up too much of their valuable time. I use to not feel like I was just a number and that I mattered, not anymore. I will be transfering all of mine and my husbands medications elsewhere and intend on telling all of my family and friend to do the same. The regional supervisor needs to look into this as soon as possible because CVS isn't looking too good right now to a lot of their customers. Thank you!

I am very upset because i feel like cvs pharmacy is trying to ignore their mistake. My then 1 month old daughter was given 10xs the prescribed dose. Me being a new mom, i dont know what the right dosages were supposed to be. An hour later my daughter starts to throw up and got a fever.My mom then looks at the prescription bottle and tells me that i gave her way to much. I went to the drs office thinking that it was their fault. Turned out that the doctor prescribed my daughter .5ml. But the pharmacy gave her 5ml. So i then went to the pharmacy and told them about their mistake. They advised me to take my daughter to the hospital and stated that they were going to keep in touch with me. it since has been 3 months and have yet to hear from them. Ive called and gone by the pharamcy but all i get is the run around. i am sick and tired of them ignoring what they did. my daughter could have been seriously harmed. she was only 1 month old and was a preemie. i will never step foot in cvs pharmacy again and i plan to take legal actions

Totally dissatisified with the employees working in the pharamacy. Used to be a very good customer of CVS but no longer. For the 3rd month in a row they were not able to fill my order correctly. Worse than that is the fact that their employee for the 3rd month in a row informed me that my prescriptions were "all" filled and ready for pickup (called before going to be sure). However, when I arrived "as usual" they were not all filled. They were waiting on authorization for a prescription (which the doctor's office advised that they sent twice). This may not seem like a big deal but it is when you have to drive 45 minuets one way to get to CVS.
SHAME ON CVS FOR HAVING SUCH INCOMPETENT, UNCARING EMPLOYEES THAT DO NOT HAVE THE DECENCY TO FOLLOW THROUGH ON AN ORDER THAT IS AN IMPORTANT PART OF PEOPLE'S LIFE.
Signed,
CVS CUSTOMER NO LONGER

P.S. I will be sure to give CVS the reference that they deserve.

Hello,

I am not one to complain, I'm concerned.

Seems that everytime I come in to pick up a percription I have to tell the pharmacy tech, my name, address, and the percription name I am picking up. Seems like a great deal of personal information I have to almost yell to the employee. I personally find it very uncomforatble that I have to disclose this personal information for at every other customer to hear, and me there information.

I realize that you have to verify who is picking up, and make sure the correct person gets the right meds, but does the world or at least the 6 other people in the area have to hear my personal medications, and information?

I also want to voice a safety issue, when I disclose my address who is to say that another customer wants to follow me home, or any other women home for the meds that were just picked up, or for other criminal reasons [rape, robbery].

Thank you, Ellen Fox Belchertown, MA

Don't ever place an online order with cvs! I placed an online order on 9/24/2009 and when I checked my
Bank account the next day they had charged me twice for my order.
They said they would put through a credit but that I would have
To wait for my bank to let the charges drop off.
They made the mistake and I am paying for it.in this economy money is hard to come by and I can't afford to have my money sitting in limbo... Don't ever place an online order with cvs!

This problem is ongoing since CVS took over the company a few years ago. They lose prescriptions, change refill status for no known reason, refuse to retain updated new information and mismanage their website so badly that I have had to set up a new account (twice) and cannot use their website to refill scripts. They are extremely slow in answering the phones and, once you finally get a person, they apologize robotically and can't help. I have changed my credit card information from a canceled account to an active one 7 times. They keep reverting to the canceled account. Each time I've called they go through the same routine and swear that they have canceled the old number and input the active one. SEVEN times. The insurance company changed my group number 2 years ago. I have tried to get this straightened out but, again, they keep reverting to the old group number. Each time I am promised that it has been taken care of. It has not. Some of my missing refills are misfiled under the old group number...for 2 years. My last phone call lasted for 33 minutes (timed by cell phone records). They either cannot or will not give me a name and address of their corporate officers and/or board of directors. I could go on and on, but I am exhausted. This is a prescription drug benefit that I am paying for as part of my health insurance premium. I get better service (and prices) from Walmart.

I received checks from cvs that i was led to believe were back checks from a lawsuit that they had not paid their employees for their breaks. i deposited them to my bank and now i have no money in my account and my bank is charging me regardless of this not being my fault.

For years I had been taking a strictly regulated medication and had often purchased it from CVS. On one occasion at this Fort Lauderdale store they gave me a box of medication that had been recalled (by Lot #) and was ineffective. I returned it to this pharmacy and first they asked ME to proove that it had been recalled! I told them that as a pharmacy I was certain they had access to that information. Pharmacist, whose name I have blocked out by now, gave me a dirty look while an assistant stepped in and quickly found and showed the pharmacist the information.

The pharmacist chose to only replace the unused portion of medication, after I had suffered for days thinking I was supposed to be getting the right amount of medication when I wasn't. In effect, they sold me 13 2-day medication patches and 2-ineffective ones, even after it had been proven that they were ineffective.

I returned to that pharmacy for a refill the next month (boy was that stupid). They then sold me back the box of medication -from which they had removed- the 2 patches the month before, this time selling me 13 patches as if it were 15. Unfortunately, I didn't discover the error until I got home, at which point the same pharmacist refused to fill the entire prescription I had paid for, saying I couldn't prove that there weren't the correct amount in the box! I told him to do an inventory, shouldn't it be that simple? Apparently not. He then refused to talk to me, like a petulant child. He remembered opening a box of medication and giving me 2 patches from it, yet refused to acknowledge that this was the likely mistake. It is a rarely used medication and probably hadn't been sold to anyone from that store since I had purchased it the month before. He knew there was a box in their inventory containing only 3 rather than 5 patches, yet for reasons yet unknown to me, he wouldn't admit the obvious error. My guess is that he didn't want to do paperwork recording the initial error, as would be required due to the heavy regulation of the med. I don't know for sure, as the story continues.

Needless to say, I couldn't get the correct amount of medication at that point, though my doctor was willing to write a prescription for the 2 missing patches, because the insurance company record showed I had received the full amount for the month, as CVS had told them and charged them for.

Numerous calls to CVS "customer service" over the next FOUR WEEKS only resulted in sympathy from the call center person and empty promises that a regional manager would call me back. When I complained that the regional manager was not calling me back, I was told that they'd forward a new complaint to the district manager about the lack of response. As you may guess, I never got a call, though I made the request through the only venue available many times.

No resolution. No apology. No investigation.

On another occasion, a store on Oakland Park Blvd. in Fort Lauderdale told me that I could pay out of pocket for a different, very expensive medication, and they would make a refund when my insurance company approved the meds. The insurance company had been slow in refill approval and I had been without it for over a week, so I paid cash to the tune of about $550.00 for a months worth. Two weeks later, when the approval had gone though, I returned to the store for my refund and for them to bill the insurance company as they had promised. But NO, they said, you just filled this prescription two weeks ago and it is too soon. I reminded them of the original situation and explained that I was not there for a refill, just for a refund and for them to charge my insurance company as they had promised. But they wouldn't do that they said, they had to make an actual sale to charge the insurance company and it was too early to fill the prescription. So on THAT occasion I was just out the $550 minus a $20 co-pay. I sent it to my insurance company for reimbursement and couldn't get one. That was some VERY expensive mis-information.

Complaint against Store 479: 265 Long Ave, Hillside NJ 07205

Today I spent around 1 hour arguing with a guy at CVS's photo department. I brought my SD card with me to take passport pictures from my own. I created passport pictures in the CVS Photo machine and did not take help from any CVS employee. So after checkout when I went to the CVS person then he charged me the price of passport pictures i.e 7.99 each for 4 printouts. However the price of the 1 print is 29 Cents.

So when he was charging me with the around 32$ for 4 printouts. I asked him that it should be 29 Cents per print instead of 7.99 per print becasue I didnt take anybodys help to get passport pictures. In response to my question he told me that it doesnt matter whether you take printout from your own or your take help from us. We will be charging you $7.99 for each. My little daughter was crying and it was her food time, so I had to agree with him and allowed him charging around $32.00.

More frustrating situation was awaiting. When he brought my passport pictures, I got so frustrated to see those pictures becasue none of them was with the same size, so when I asked him why thiey are not similar in size then he put all blame on me and said its your mistake in a very rude manner and said we can not help it. I asked him I could do mistake in one picture but cant make similar kind of mistake in all. That was so unethical of him that he kept blaming me. After long effort when I asked him that I am going to talk to CVS customer Care to report this issue then he offered me to click passport pictures free of cost, so I agreed
with his offer because my one year old daughter was crying so I had no option then accepting his indirect force offer. So I took the picture then I went home.

I was so tensed even after reaching home for long time. Then I decided to go to another CVS (Store # 2795, 187 Millburn Ave, Millburn, NJ) to make sure what are charges if I bring my own SD card and take the passport printout from my own and if when CVS guy take picture and order passport pictures. I was astonished to hear that if I take from my own then charges will be 29Cents each. So there I took 8 printouts of passport size pictures and they charged me 29cents for each printout.

First CVS pharmacy cheated me and I wanted to lodge complain against the person. I also have receipts from both CVS. Ontime reply and action will be appreciable, otherwise I have to go legal way.

I recently developed 200 pictures from CVS @ 19 cents a picture. My total purchase was a little over $38.00 and since I am a valued customer I had a 25% off total photo purchase coupon. When i went to receive my discount the clerk told me this was an "online special". There was absolutely NO indication on the coupon that it needed to be used "on the internet only". She proceeded to call the shift manager and she was both sarcastic and unprofessional stating "how are we supposed to type in the code on the coupon?"... I simply said that was not my problem that she should be aware and trained on how to do a coupon like the one I had. Needless to say I DID NOT get my 25% off and felt like I was being taken advantage of paying full price for the pictures. I kindly recommend to anyone reading this that they DO NOT get pictures developed from CVS pharmacy. The pictures were not developed nice and the staff at the CVS in Dallas, Pennsylvania (Church Road) were extremely unkind!

This company is a joke! No one at this company cares about customer service or making sure that peoples medications are sent to them. My son is on anti-psychotic medications for Autism and ADHD meds to help control his actions. We have been dealing with CVS for over 4 weeks now to get his prescriptions filled and to us. They have continued to tell us that the medications are in the mail and we should recieve them in the next couple of days. Doesn't happen. My feelings are there are two reasons why people don't do things. One they just don't know how to. Two they just don't give a d#@n! My feelings with this company are the latter. They continue to apologize about how one person has dropped the ball and claim that they will fix the problem. Doesn't happen again! I now have the corporate offices number and extension and know the COO's name. I will be calling him on Monday 7/27/2009. Bet on it!