CVS’s earns a 1.3-star rating from 3361 reviews, showing that the majority of pharmacy shoppers are dissatisfied with their purchases and service.
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Trying to get a prescription filled
I visited the doctor on Friday, September 22, and requested that all 5 prescriptions she gave me be sent to CVS pharmacy on University City Blvd. in Blacksburg, VA. The pharmacy sent me a text telling me that my prescriptions would be ready for pickup at 4:00pm. When I arrived at the pharmacy shortly after 4pm, the pharmacy was closed. They had posted a...
Read full review of CVSPharmacy/Bonita Springs, Florida (27841 Crown Lake
I called this afternoon to request a medication refill from the pharmacy. I got disconnected five times before i was able to speak to pharmacist. She said she was aware of the phone problems. She said the script could be ready by tomorrow. I asked if it was posssible to pick it up today. She said I would receive a message when it was ready today. Before...
Read full review of CVSCovid vaccine
400 E. Broadway, Louisville, KY 40202 September 20, 2023 @ 11:30 A.M. I'm a 73-year-old woman who made an app't for a COVID Vaccine online. I drove a fairly long distance to get to the store where I stood in line for 20 min. When they got to me, they spent another 10 minutes on the computer after which they told me they were unable to call up my app't. and...
Read full review of CVSPharmacy
Sep 20th 11am, I have booked an appointment for my flu and Covid vaccine. I had to wait over 20 minutes to get the shot that is with a complaint to the pharmacy. It is ridiculous. You have one person the pharmacist to do the shots and fill prescription. You need to provide better service for your customer and this is been going on for years. Your company’s need to provide a better services. The CVS in Eatontown NJ. Or you will loose your customers.
Desired outcome: Have 2 pharmacist working in Eatontown
Managers rude and staff
Hi I was new to cvs as of today the manager was so rude to me an the staff I was new to cvs as of today they transfered my meds from walgreens to you I got there today they yelled at me the manager I was in wrong line I told him dont have attitude with me an threw me outa the store what kind of idiots do you have working for you it was the cvs on west main st newbritian ct thank you william roberts
Read full review of CVSPharmacy disregard
The pharmacy refuses to answer the phone leaving customers on holds for upwards of an hour before you finally give up. They do not fill prescriptions by promised date or time. Mine is currently 2 days late and they wouldn’t answer phone so I could find out why. Disgusting. I called yesterday for over an hour and today for 30 minutes. This is not the first time this has happened and it makes me want to take my business elsewhere
Read full review of CVSDextromethorphan 10mg, Levocetirizine 5mg
why is all CVS do not given you medication on time. My Docter send medication over on Monday 8/18/23 at 3pm on Tuesday at 1:45 it not ready . That medication that is not ready is dextromethorphan. The other medication is not up to be order. This is all the time at this CVS.
The name of other medication is Levocetirizine 5mg oral tablet is what the Docter send on Monday 9/18/23 to it was two medication send to cvs on Monday
The address of that CVS IS
4701 Wilkens Ave
My name is : Joyce L. Cates
[protected]
Staffing hours and understaffing
CVS has gone from one of the best stores and pharmacy to the bottom of the dung heap. Your store's staff are useless and lazy. You don't have cashiers to save money. Your kiosks for self checkout are horrible. Always asking you to place the item on the scale when it is already there. Then I have to wait 10 minutes for staff to waive their card over the...
Read full review of CVSPharmacy/pharmacist
Perscription never ready and phone messaging system never working properly. Told to come inside to talk to pharmacist. This person was very rude and told me to switch stores. Basically make a change if I didn’t like the fact this location has an overloaded with work. So I did switch to a Wal mart. I was in need of my Insulin and other diabetic medication...
Read full review of CVSRacial prejudice
To: Whom it may concern From: Charles Lyle DOB: 12/17/53 Subject: Racial prejudice at party at Qak Street Health Hermosa facility 09/15/20 I am a patient at Qak Street Street Health . I attended a party given 9/15/23. I arrived at 12:00 pm. I sat in the main waiting area. There was Approx. 12 people there and more arrived after me. The staff started...
Read full review of CVSHealth
My son was sick, I set him up with telehealth visit. He lives at the dorm at the time many other kids were having same symptoms, sore throat, cough, cold. There were given antibiotics and felt better. He wanted/needed /requested the same. He had the same symptoms. Set up the appointment so he would not have to leave the dorm and exposed others. I felt that...
Read full review of CVSPharmacy
My doctor's office sent a prescription. I called them twice, and the pharmacists kept telling me they did not receive one. So, my doctor's office had to send it again. I called to verify, and again, I was told that they did not receive my prescription. My doctor's office staff had to call the pharmacy themselves to straighten this out. I then received...
Read full review of CVSPharmacy Closed on Sundays?
[protected]/ 11;45 am. Went to pick up needed RX at Elkton, VA location for illness only to find Pharmacy closed! They send you all kinds of texts but when it's something important you have to find out after driving there. During the week after 3pm good luck getting through to the Pharmacy on the phne - no one answers and when you get there only the Pharmacist and one technician are working. So today they are basically and stop and shop.
Desired outcome: Re-open on Sundays and staff appropriately.
Pharmacist Sarasota Clark and Honore/Target on Tamiani
Our child's prescription was called in and when we went to pick up the pharmacy did not have the drug and sent us to another CVS pharmacy. The pharmacist at the CVS on Clark and Honore (Sarasota, FL) always has an attitude dealing with customers. I've experienced his lack of customer service personally and also watched him interact with other customers. He...
Read full review of CVSWill not update provider information. Will not issue 90 day medication supply.
I have not been able to update my medical provider information or get 90 day refills. Dr. Kamran Haghighat has been replaced with; Dr. Van Q. Pham, 3828 Schaufele Ave. #200, Long Beach, CA 90808, Phone #[protected]. Dr. Stanley G. Katz has been replaced with; Dr. Robert Reisch, 4014 Long Beach Blvd. #210, Long Beach, CA, Phone #[protected]. My name i...
Read full review of CVSCVS pharmacy service
I dropped off prescriptions at store #10645 on Lake Road in Dyersburg,TN yesterday around 12:30 and went to pick up about 2:30. I have 4 prescriptions on 2 sheets of paper. I received 3 prescriptions and without knowing that I went home. I then noticed and called the pharmacy and ask about some cough medicine that was supposed to be on prescription. I wa...
Read full review of CVSDrive thru and phone calls
Hi, There has been multiple times over the last few months that I went to pick up my prescriptions from your 3710 57th Ave, Kenosha, WI location that the drive through has been closed forcing customers to go inside to the pharmacy. Each time, I waited with my 2 year old son for 40+ minutes. This is extremely frustrating. Yesterday, I waited on the phone...
Pharmacy
On 9-9-23 I went to the pharmacy to get my Pregablin 100mg. The manafacture that I take is Novadoz.They never give me the right manufacture. They always try to give me the maufacture Risin. The medicine doesn't work for me. They always say they cant get it when they order it. They say it will be in 2days. I wait for the 2 days go back up there to see if it...
Read full review of CVSSeeking lawsuit!!! Two different psi that did a violation of hipaa!!! Complaint
I been a pharmacy customer for over 20 years at CVS, and im very disturbed of the psi you all have substituting at the CVS on 202 grayson hwy. This is the second time in 6 months thst the psi in charge blurted out my everyday medicine that i get from my specialist. I worked in the healthcare field for 20 yrs and i know a violation of hippa letting my...
Read full review of CVSPharmacy employees at eagle rd in havertown and dm nicole and pharmacist manager and staff and store manager n eric
While picking up my medication a pharm tech pointed at me and yelled loudly in my face in front of quinn the pharm manager which he didnt even reprimand her but yelled at me instead and then she shortchanged me 5.Oo and said she didnt and i asked for manager shawn to ck and she had but i didnt make a big to do about it but apparently she did and the other...
Read full review of CVS and 1 commentCVS Reviews 0
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About CVS
In addition to its retail pharmacy business, CVS also operates a number of healthcare services, including pharmacy benefit management, specialty pharmacy, and long-term care pharmacy services. The company also offers a range of health and wellness services, such as flu shots, health screenings, and counseling services.
CVS is committed to providing high-quality healthcare services to its customers. The company has a strong focus on innovation and technology, and has invested heavily in digital health solutions to improve patient outcomes and enhance the customer experience. CVS has also been at the forefront of efforts to combat the opioid epidemic, implementing a number of initiatives to prevent opioid abuse and addiction.
Overall, CVS is a trusted and reliable healthcare provider that is dedicated to improving the health and well-being of its customers. With its extensive network of retail pharmacies and healthcare services, CVS is well-positioned to meet the evolving needs of the healthcare industry and provide high-quality care to patients across the country.
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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with CVS. Make it specific and clear, such as "Incorrect Prescription Filled at CVS" or "Poor Customer Service at CVS Store #123".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:
- The specific location or service (e.g., CVS pharmacy, in-store service, online order).
- The date and time of the incident or issue.
- A clear description of what happened, step by step.
- Any interactions you had with CVS employees and their responses.
- How you attempted to resolve the issue, including any communication with CVS customer service.
- The outcome of your complaint or issue with CVS, if any.
- The personal impact, such as inconvenience, financial loss, or health concerns.
5. Attaching supporting documents: If you have any receipts, email correspondences, photos, or other documents that can support your complaint, attach them to the form. Do not include sensitive personal information like your Social Security number or credit card details.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with CVS. In the 'Desired Outcome' field, specify what resolution you are seeking, such as a refund, an apology, or corrective action.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.
8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against CVS on ComplaintsBoard.com.
9. Post-Submission Actions: Keep an eye on your complaint on ComplaintsBoard.com for any responses or updates. You may receive feedback from other users or even from CVS representatives, so it's important to regularly check the status of your complaint.
Overview of CVS complaint handling
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CVS Contacts
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CVS phone numbers+1 (401) 770-9237+1 (401) 770-9237Click up if you have successfully reached CVS by calling +1 (401) 770-9237 phone number 1 1 users reported that they have successfully reached CVS by calling +1 (401) 770-9237 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 770-9237 phone number 8 8 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 770-9237 phone numberCorporate Communications+1 (401) 770-9811+1 (401) 770-9811Click up if you have successfully reached CVS by calling +1 (401) 770-9811 phone number 3 3 users reported that they have successfully reached CVS by calling +1 (401) 770-9811 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 770-9811 phone number 44 44 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 770-9811 phone numberCorporate Communications+1 (401) 652-0893+1 (401) 652-0893Click up if you have successfully reached CVS by calling +1 (401) 652-0893 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (401) 652-0893 phone number Click down if you have unsuccessfully reached CVS by calling +1 (401) 652-0893 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (401) 652-0893 phone number+1 (800) 746-7287+1 (800) 746-7287Click up if you have successfully reached CVS by calling +1 (800) 746-7287 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (800) 746-7287 phone number Click down if you have unsuccessfully reached CVS by calling +1 (800) 746-7287 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (800) 746-7287 phone numberCVS/pharmacy Customer Services+1 (888) 607-4287+1 (888) 607-4287Click up if you have successfully reached CVS by calling +1 (888) 607-4287 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (888) 607-4287 phone number Click down if you have unsuccessfully reached CVS by calling +1 (888) 607-4287 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (888) 607-4287 phone numberCustomer Care for CVS.com+1 (866) 389-2727+1 (866) 389-2727Click up if you have successfully reached CVS by calling +1 (866) 389-2727 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (866) 389-2727 phone number Click down if you have unsuccessfully reached CVS by calling +1 (866) 389-2727 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (866) 389-2727 phone numberMinuteClinic assistance+1 (800) 742-7827+1 (800) 742-7827Click up if you have successfully reached CVS by calling +1 (800) 742-7827 phone number 0 0 users reported that they have successfully reached CVS by calling +1 (800) 742-7827 phone number Click down if you have unsuccessfully reached CVS by calling +1 (800) 742-7827 phone number 0 0 users reported that they have UNsuccessfully reached CVS by calling +1 (800) 742-7827 phone numberPrescription refill for in-store pickup
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CVS emailsservice@cvsvision.com100%Confidence score: 100%Supportcustomercare@cvs.com100%Confidence score: 100%Support
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CVS addressOne CVS Drive, Woonsocket, Colorado, 02895, United States
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CVS social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 26, 2024
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