CB Residential Sales DAMAC Properties Refund 228,000 aed payment on golf gate damac hills 1

DAMAC Properties review: Refund 228,000 aed payment on golf gate damac hills 1

Akila Witharana of US

Nov 23, 2023 11:01 am EST

Verified customer

Resolved

Replied

Featured review

I am writing to bring to your attention the distressing experience my family and I have endured in our dealings with Damac Properties.

Our journey began when we attended the Damac Property event at the Four Seasons Hotel on January 6th, 2023, and subsequently decided to book a 2-bedroom apartment following an enticing presentation. We engaged with Damac Relationship Manager, Mr. Mohomad Firas, who guided us through the process. Despite facing financial challenges in our home country, Sri Lanka, we proceeded to make a substantial down payment of 75,000 AED from our savings.

The situation took a turn for the worse when we encountered difficulties transferring the remaining 15% ( 228,000 AED )of the down payment due to the financial crisis in our country. Mr. Firas, instead of offering assistance, compelled us to pay the 19% down payment, threatening the loss of our hard-earned 75,000 AED if we did not comply. Fearing the loss, we resorted to extreme measures, diverting funds from our children's school fees, selling our car, and borrowing at a high monthly interest rate.

Upon completing the down payment on March 20th, we approached Mr. Firas for a refund, only to find his demeanor had changed drastically. He informed us that his responsibility concluded, directing us to the collection department for further assistance. This marked the beginning of a harrowing journey as we navigated through the collection process.

To our dismay, we were informed that the only way to retrieve our funds was to find a buyer for the unit. This unexpected burden placed immense stress on us, impacting our mental well-being and forcing us to explore avenues such as lowering prices and offering commissions to property agents. Despite these efforts, our attempts to sell the apartment were in vain, leading to further financial strain, deteriorating health, and the unfortunate decision to close our business in Dubai and return to our home country.

The situation has escalated to the point where Damac has now blocked my DLD, preventing us from selling the unit even though we have prospective buyers. Despite numerous attempts to communicate our predicament to the Damac collection team through calls and emails, our pleas for justice and resolution have gone unanswered.

I am reaching out to you in the hope that your intervention can bring attention to the injustice we have faced. We seek a fair resolution that allows us to recover our hard-earned money and relieve us from the burdensome debts incurred due to this unfortunate series of events.

Claimed loss: 228,000

Desired outcome: Refund

DAMAC Properties response

Nov 24, 2023 8:10 am EST

DAMAC Properties customer support contacts

Phone numbers

+971 43 019 920

+971 43 731 000

Address

501, 5th Floor, Al Moosa Tower 2, Sheikh Zayed Road, Dubai, AE

Website

www.damacproperties.com

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Hello Akila,

We are sincerely disappointed to see this and want to get it checked at the earliest. Please reach out to us via Facebook Inbox/Twitter DM along with your contact number and unit details, and we will take this forward from there.

Regards,

Team DAMAC

Resolved

This complaint has been resolved automatically due to user's inactivity.

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DAMAC Properties Contacts

DAMAC Properties phone numbers

+971 43 019 920
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5%
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Customer Service

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Head Office

+971 45 122 600
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+971 45 905 222
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More phone numbers

DAMAC Properties emails

corporatecommunications@damacgroup.com

100%
Confidence score: 100%

Support

socialdamac@gmail.com

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Confidence score: 100%

DAMAC Properties address

501, 5th Floor, Al Moosa Tower 2, Sheikh Zayed Road, Dubai, United Arab Emirates

DAMAC Properties social media
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