Deem Finance review: Charge my account their own mistake and will never return to my money

Dear DEEM,

I hope this email finds you well. I am writing to bring to your attention an issue regarding my credit card account with your company.

Recently, I noticed that I have been charged a high amount of interest on my credit card balance. After carefully reviewing my statements, it has come to my attention that this additional interest is a result of a mistake made by your company. As a valued customer, I believe it is crucial to address this matter promptly.

In addition to the excessive interest charges, I have also been subject to late payment fees. However, it has been brought to my attention that these fees were also incurred as a result of your error. I find this situation quite concerning as it not only affects my financial well-being but also impacts my trust and confidence in your company's services.

I kindly request that you rectify this error by immediately reversing the interest charges and waiving the late payment fees. I understand that mistakes can occur, but it is important to ensure that customers are not held responsible for errors made by the company.

I have always been a loyal and responsible customer, making timely payments and maintaining a good credit history. It is disheartening to find myself in this predicament due to circumstances beyond my control. I trust that you will prioritize resolving this matter swiftly to restore my faith in your company.

Please confirm in writing once the necessary adjustments have been made to my account. I expect no further issues or misunderstandings regarding my credit card account, and I hope that this incident will not impact my future dealings with your organization.

Thank you for your attention to this matter. I appreciate your prompt assistance in resolving this issue. In the event that I do not receive a satisfactory resolution, I may be compelled to escalate this matter further.

I look forward to your prompt response.

Yours sincerely,

CARD DETAILS

SHAHEED CHEKKU MARAKKARAKATH THOLANTAKATH

CARD NO-[protected]