DeLacy Ford
Reviews and Complaints

On August 18 we bought a 2021 Ford Escape Hybrid. They kinda pushed us into getting a 60,000 mile or 72 month warranty. It cost us $3099.38. On August 31, my wife went to the dealer. She talked to Eric, the Business Manager for Delacy Ford. Eric told her that both of us had to be there together to cancel the warranty since we were both on the title. We came back 2 hours later. Then Eric said he just needed a verbal okay from both of us to cancel the warranty. We asked for something in writing to prove that the warranty was canceled. Eric said it would be sorted out at the end of the contract. We don't think this is the right way to do business. We don't wanna end up paying for a service that we asked to cancel 3 years down the line.

My truck's transmission failed and I had to get it towed to DeLacy Ford for repairs. The repair bill came out to be $2,881.21, with $392.83 for parts and $2488.38 for labor. Once I paid the bill in full, I was able to drive my truck for only 11 miles before it broke down again and became undrivable. I called DeLacy to inform them about the situation, explained the history, and asked them to send a tow truck and properly fix my truck. They turned down my request. Since I didn't want to tow my truck to them again, I had it towed to another place for repairs. I ended up spending a little over $2,000 to get the truck fixed correctly, and it came with a 12-month, 12,000-mile warranty. After discussing the fairness of the situation with the general manager at DeLacy Ford, he admitted that they should have come to tow the vehicle, but they refused to consider my request for a partial refund for the faulty repair.

I had an appointment with DeLacy Ford on 6/21 to get my car's recall checked. I also asked them if they could make a key for my 2007 ***. I made it clear that I needed both the remote and the key, and that I would provide the necessary part. I explained that the remote needed to be programmed for it to work with the car. They called me later and said there was a problem with the car's computer. I asked them to check if the remote with the key would still work. They said they would call me back. Eventually, they called and said they had cut the key, but the remote didn't work. I told them they shouldn't have cut the key without my permission. They just said "too bad" and told me I had to pay $54.33, which included $24.95 for labor and $25.00 for the part. They didn't even give me the part, and now I feel like I've been ripped off. I want a refund. I even consulted a locksmith (Lockmaster Locksmith), and they agreed that the remote should have been checked. DeLacy didn't give me any satisfaction. Please help me out.

I bought a 2015 *** from Delacy Ford in mid-March . The car went in for service on March 22, and I made another appointment a week later on April 14, because it was making noise while driving. On April 14th, they told me that the Drive Shaft needed to be replaced. They said they would order the parts and a front bumper, which had connection problems, and they would cover the cost because it was reported before the "30 Day Lemon Law" deadline. It's now June 24th, and I've been reaching out to the Service Department every week via email, sometimes twice, and making phone calls to get updates on the parts delivery and the repair service for my car. Unfortunately, I haven't received any communication back. The sales department has responded to me a few times, but they haven't been able to provide me with any answers either. I just want the promised repairs to be completed or, if not, I would like to get an estimate for the repair at another dealership and be fully reimbursed for getting it fixed elsewhere.

I bought a car in May from DeLacy Ford, Inc. When I test drove the car I wanted, the air conditioning (a/c) wasn't working. So, Vicki and I talked about it. I still wanted the truck at the listed price, as long as they fixed the a/c like we agreed. After Vicki called me and said it was ready, I picked up my truck. Fast forward to today, not even three months later, and my a/c doesn't work again. I brought it in and spoke to Joe. He tried to say it's a different issue causing the problem, so I have to pay to fix it! That's not what we agreed on when I bought the vehicle. We agreed that the a/c would be fixed and working, but it's not. I called and got really upset. They then said they would fix it for $400. To make a long story short, I'm not paying for a repair they clearly didn't fix properly, or else we wouldn't have this issue! I just want them to fix what they promised before I bought the vehicle. I still have proof of our deal through text messages with my sales rep, Vicki. Peter, please help me! This is not fair at all.

I traded my 2017 F250 for a 2019 F150 on 2/25/2022. They showed me it was a one owner and no accident vehicle (***). About a week later, I brought it to a different shop to have it undercoated for rust prevention. After it was on the lift, I saw that both lower control arms were bent. The entire front end has been repainted and used aftermarket body parts, and the passenger bedside has been replaced. You can visibly see this with the non-OEM rivets used, and the inside of the panel was black and not painted tan like the rest of the factory body parts. I pulled my own *** report, and it showed 1 accident. I went back to the dealer, and the service manager had the truck put on a lift. He said, "Well, the lower control arms are bent, but they should be ok," and he said the bedside was definitely replaced. They said before the car was sold on their lot, it was checked over by service, and they should have caught this. When I went back to the sales and manager, all they offered me was a 2019 F150 with fewer miles and about 4k less in options, and they wanted me to pay a 3k difference. I just asked them to refund me a grand or a set of tires. And they told me this, "It and the offer is only good until the end of the week." Maybe a repair with correct parts, replace control arms or money to do so, and what about when I go to resell this? I'm going to take a hit because it shows up accident on Carfax. They didn't seem to care or help. They said, "Here's pay more for less of a truck or sorry sucks for you." I will include pictures of the *** report and the bent control arms and the panels that were replaced.

This problem started when we brought our 2013 truck to Connecticut for servicing because the check engine light was on. They told us they couldn't find the extended warranty in their system and told us to contact the dealership where we bought it. When we did, they rudely told us that our warranty had expired. But the warranty clearly says it's valid until December 9, 2023, and the mileage is 133,586. Right now, the mileage is only 72,000. We even sent them a signed copy of the extended warranty contract. It was supposed to be for 96 months or 133,586 miles from the date of purchase, which was December 9. The warranty start date was also December 9. Peter D did respond to our first letter and gave us details about our purchase, but he said the extended warranty started on July 8, which is wrong. When we bought the truck, we also bought an additional warranty that should have been for another 96 months or 100,000 miles. The mileage on the truck when we bought it was 33,586 miles. It seems like they made a mistake with the contract date for the extended warranty. They told us to call the Motor Co. Customer Service, so we did. They told us to have DeLacy call them to fix the date error on the warranty contract. It could have been resolved quickly, but the finance manager, Clyde V, refused to do it. He argued that our warranty had expired and there was nothing he could do. The service center gave us an estimate of around $2,700 for the repairs, but we still haven't gotten the work done. The truck is just sitting in our driveway because we're afraid it will cause more problems if we drive it. We've already sent two letters to Peter D at DeLacy and sent copies to the Motor Company. We included a page from DeLacy in response to our letter and a signed contract with the extended warranty date showing December 9, 2023.

I bought a used truck from this dealer. The truck needed a transmission repair, but it was covered under warranty. I asked for a new transmission, but they said no. The real problem is what happened next. They told me I would get my truck back in a week, but I called many times and the service department didn't communicate with me. Finally, I got my truck back, but it was in worse condition than before. The manager, Aaron, offered to replace the truck. I didn't know that would require another credit check, which hurt my credit. They gave me another truck. I drove it and noticed that it needed new brakes and rotors because it shook badly when I braked. They said they couldn't check the truck because it was Memorial Day, so I had to take it home with a dealer plate. I had to take it because the "fixed" truck wasn't safe, and I have two kids to think about. So, with my "newer" truck, I brought it back the next Monday. They said they changed the brakes and rotors, but the truck still shook. I called the sales lady, and she told me to bring it back. I brought it back the following Saturday. They said they were replacing the front pads and rotors because the calipers were stuck. I don't understand how this happened in just 3 days. After they fixed the truck again, there was still noise. The noise doesn't happen all the time. I took a video and sent it to the sales lady, and then I dropped off the truck again. The service manager told me that there was nothing wrong and that I was lying about the noise. I don't understand how that can be true when I have it on video. The truck is still making noises, and now I'm scared to drive it because something might be wrong, and my two young kids could get hurt if the truck fails. DeLacy has failed to sell me a working truck not once, but twice.

1/1 - My car blew up, so I called DeLacy Ford. They told me to tow it to their shop to check the issue. I had it towed there.

1/2 - DeLacy Ford called and said I had a registration balance of $1,100 to be paid before they could look at my car. I paid them, and they said they would inspect the vehicle.

1/4 - It's been two days, and I haven't heard anything from DeLacy Ford. Then, *** called me and said my vehicle arrived at their service center. I asked why my car was there, and they said DeLacy told them it would be easier for *** to handle it due to their warranty. I was upset because I already paid $1,100 to DeLacy, and they didn't work on my car. Instead, they took my money and sent my car to a different dealership. I spoke with someone at *** who said they needed to dismantle my engine to identify the problem, so the warranty company could cover it. I agreed since they assured me the warranty would cover the teardown.

1/6 - *** called and informed me that the damage was a warped cylinder head and a cracked block. They claimed it was due to severe overheating, but I only experienced one overheating incident and took the necessary steps to address it. They insisted the damage was from long-term overheating and advised me to contact my dealership to discuss the vehicle's history. I spoke with Clyde in the sales department, but he dismissed it as not his problem. He rudely stated that once I drove the car off the lot, any issues were my responsibility, not theirs or the dealership's.

1/7 - I reached out to a Dodge dealership on Southwestern Blvd, hoping to find a solution. They advised me to talk to my dealership and fight my case with them. They acknowledged that my dealership knew about the overheating problem and still sold me the car, knowing the issues. They suggested that if the damage was severe, my dealership should have been aware of the problem. Disappointed, I left and called DeLacy Ford to speak with the general manager. However, I was informed that he wouldn't be available until next Thursday. The lady transferred me to the sales manager, who turned out to be the service manager. He didn't even provide his name and said he would connect me to the sales manager. I was transferred again, but this time to the parts department. I asked to speak to a manager, but they transferred me to someone's voicemail. It seems like this dealership knows they did something wrong and is giving me the runaround because they don't want to fix their problem. I plan to file a complaint with the ComplaintsBoard.com and pursue legal action because this is not right. I shouldn't have a vehicle for five months only for it to blow up, and they claim there's nothing they can do.