Dell
Reviews and Complaints

Just purchased this computer and installed at my home February 24, have called the company numerous times to fix the slow computer, nothing has helped, today they have decided it's a software issue that isn't covered in my warranty. Here is only April 11 and I'm stuck with a computer that doesn't work, the bad part is the software team is who I have to contact for 99 dollars. This is not good customer service on dells part and did ask repeatedly to speak to someone in the USA never got that issue resolved either

This laptop has been returned to Dell 3 times for repair on the same issue. The issue is it won't fully start up. The screen is black and nothing I try will turn the laptop on. Each time I call and go through the steps with Dell support, and then I have to return it to them for repair. This last time they had to replace the main logic board and reinstall the operating system. I lost everything on my computer. Very disappointing. What's worse is the second time they returned the laptop to me it had a small ding on the exterior of the laptop. This third time it came back with two new dings on the cover and a chip out of the side of the computer.

This is my second Dell computer and the first one was absolute trash, this one was better when it worked but the fact I've lost everything has me never trusting Dell again.

I gave feedback but it wasn't published.

Instead you state it "doesn't meet your guidelines".

Please don't ask for feedback if you are not going to accept it.

The issue was that when I called the freephone number they couldn't deal with my enquiry so gave me the 0844 premium rate number which drained my mobile phone of credit allowance for the month.

You need to be honest with your customers rather than having hidden charges when you offer a freephone number initially.

Purchased LG TV from Dell on 05/20/2020.

Purchased 3 Year Extended Product Protection Plan for TVs on same day for this television.

Television now has vertical lines on the screen display.

Called Dell customer care, and they said I that all warranties for LG Televisions are handled by LG. They said to Google the phone number and find them.

Contacted LG, and after several transferred calls, they indicated that there is no extended warranty on file for the serial number on this television. They also indicated that LG extended warranties are never sold through 3rd parties.

Called Dell.

Contacted Dell again and got transferred to several departments. Dell gave same response that I need to call LG.

There is nothing on the invoice to reference anything about this warranty being through LG.

i get my dell inspiron 5510 on 18 february 2022 buy online dell official website of from the first day the sound of the laptop is distorting so they replace the speaker but the sound is distorted more after that and they took more than 2 weeks for the servicing and after that they put on replacement now also more than 3 weeks but the replacement is not done dont get help from technician supervisor and wur team poor service calling them daily put email also message in whatsapp but problem is not solved yet very disapointing from the service and replacement. service tag J430NM3

Dell computer – An EXPERIENCE from the NETHERWORLD

Precision 3450 SFF BTX BASE

This is a micro tower machine.

I’d like to post my service experience with this.

Two identical machines, bought in July and August 2021.

Within two months, they started to FREEZE randomly (no mouse ability, no keyboard ability, no CTL-ALT-DEL ability), requiring power down, and restart, and sometimes recovery.

I started service request with Dell.

I have about 40 years experience with computers, have built them in the past, so I tried to work with support do do various diagnostics.

That turned into

Multiple reloads of factory image

Multiple reloads of Windows 10 pro

Multiple repeated sequence of all the required updates, both Dell and Microsoft Windows.

A RETURN of both machines for factory evaluation.

One machine was returned with just “operating system reinstalled”

One macihne was returned with “main logic board replaced”.

the one with main logic board, restarted it, and again FROZE.

Same sequence, multiple freezes, etc.

Finally dell agreed to swap the machine.

Swapped the machine, just received it back, and within two hours it FROZE (approx. march 7 2022).

AMD card despite being installed, does NOT SHOW UP in device drivers.

Dell support is again saying I have to go through diagnostics, etc, as it is beyond any time to refund this.

SO FAR, we have 81 (eighty one) hours of phone time (I assist my sister, two hours away, in setting up her machines.)

I have at least 148 (one hundred forty eight) PRIMARY posts in the support thread, with initial support (that does not count the TIME to type up detailed responses, and the re-replies of support, or me).

Here is Michael Dell’s corporate mission, upon resuming control of the company, in year 2013

--------------------------------------

Focus on serving customers

Our focus remains squarely on our customers, creating value in their lives and for their organizations. We will continue to deliver a best-in-class customer experience and our top priority is to ensure that customers’ needs are met.

---------------------------------------

We have logged this with Better Business Bureau. (still ongoing).

I have also sent a priority mail box with the full issue, to Michael Dell’s corporate headquarters in Texas.

I’d like to know if

EIGHTY ONE HOURS of diagnostic phone calls

And

ONE HUNDRED FORTY EIGHT support interactions

Is how a company focuses on serving customers.

And the FREEZING in this model (maybe others?) is not unique; another post, in my initial thread on dell, had another user who got two machines, had freezing issues, and she immediately notified dell, and they REPLACED the machines.

So, anyway, wanted to post this, so others can see what you might run into, if you get a Dell machine, if it runs into issues, you may want to IMMEDIATELY request refund or replacement, because if the issue continues, you may run into my scenario above.

My 3 year old hard drive has had a history of problems, not starting up and needing to be repaired. I had someone conduct a test this week and it is running at 82% health and it will need a new hard drive already. I am very disappointed with this product. I feel this product was sub par to begin with.

Do not purchase a Vostro Laptop. I did, and have regretted it shortly after the purchase.

At first the speed and capacity performed as expected. But I started to notice the vent bar above the key-pad was heating up.

Then a fan malfunction message kept appearing at startup at first occasionally then nearly every day.

Dell was kind enough to replace the fan, then the computer. The second one is doing the same thing, I purchased a cooling pad, to keep the heat down.

A Dell "Technician" told me to plug in the charger only when the battery is low, once charged, then unplug. Yes, plugged in is much warmer and hot to the touch. Not plugged in is only warm.

Since the original and the replacement have over-heating issues it appears the Vostro Laptop has an issue. I highly recommend you don't purchase one.

My concern is the overheating will shorten the life of the Laptop and could get much worst causing a fire. I would most definitely not take the computer on board any aircraft.

I hope you are doing well. I'm writing to you because I'm experiencing serious problems with The Company Dell. I bought a Dell brand new computer from the company in The end of July 2020. I have been a good customer of this company for many years. I bought two computers from the company and also a Dell Camcorder. I paid an extended warranty for my Dell Inspiron 3593 computer. The sales agent of the warranty department told me that my warranty covers,part the backup of my files, repair, re-installation of windows, hardware parts, on-site repair, technical support. My Windows 10 program got corrupted yesterday and I'm not able to use it. They did some troubleshooting of my laptop, they did some diagnosis and they told me that the Windows 10 in my laptop was corrupted. They don't want to do the backup of my files or fix the computer the right way. They also refused to send me an on-site Dell technician even though I requested this.They are not fulfilling their promises and they are not appreciating me as a customer.

My computer was defective from the day I bought it. I will appreciate your help and cooperation in order to resolve this matter. Edwin

Dear sir,

Dell Service Tag: 9RDNMT2 [Case Number : [protected]/Service Request: [protected]] [ ref:_00D0bGaMp._5006P2Zjop:ref ]

We regret to inform you that we had log complaint on 18 Jan 2022 till date our complaint is not attend .

We never expect such type bad experience for service from dell

Our work is suffer due to delay in services , please attend it on urgent basis .

Regards,

Akshada Sadavarte

Hi
New laptop less than 20 days had an issue and in SSD and the OS is not booted. Dell arranged for SSD replacement and installed me a default dell image as like they handle any old laptop support. When I find out that and contact them, they say they cannot support with factory image.

This is an exception scenario.
I can accept if the laptop is at least 3 to 6 months old. But this issue pops up in less than 30 days.
It must be Dell's responsibility to address with care.

As the model (configuration) now is not available to order suddenly.
My newly released model is now said to me as EOL and I have not received any update about the replacement. I doubt, if they could offer me the replacement any time sooner looking at the situation.
I haven't response about the replacement. Every time I call, they say relevant team will contact and no one is contacting me for the replacement. In mean time I wanted to at least install the factory image.

In mean time at least they can offer me the original recovery media here to support an uninterrupted usage.
No helpful replies for a month old laptop.

In the middle today over chat support, a supervisor messaged that it will be sorted out but in a matter of minutes, again I start to receive the same messages from team that they cannot offer.

I previously owned ROG and never faced any issues with the service.

Replying polite doesn't mean a good service.
Providing a valid solution makes a good customer service.
There are so many replies saying, they cant support factory image. Sample of two is attached here.

I need a perfectly working laptop with the exact factory image not the regular image. Then there is no point of buying a alienware laptop for around 5K dollors.

My Service request number for reference -[protected]

Some Notes to summarize:
1. Paid 3 months in advance for this Laptop.
2. The packed opened and delivered by the showroom and informed me that this is how they usually do to check the laptop.
3. SSD issue in less than 30 days.
4. Factory Alienware image is replaced with default Dell image without my knowledge.
5. Replacement approved and No details on the replacement as this new pre-ordered model is not EOL (Thats strange)
6. In mean time no support for the factory image installation also.

So all of these alienware r10/r11/r12 are known to overheat and thermal throttle run at 100c, Alienware and dell know this. You really cant set the fans, the fans at full speed run over 60db, thats like someone talking normally non stop. if you have enough of these in one space you actually can break the osha 85db requirement for an office noise level. They also sound like a rocket ship. A constant kazoo noise just to still hit 80c in a room thats only 20c. These things have no airflow and no dissipation. I asked when i bought it to upgrade to liquid cooling. they say their system doesnt allow it. But in the end how can you even sell me a computer you know cant be run. At idle it sits at 65c. You cant really use proper fan curves because the program doesnt really work. Nothing they do really works to resolve it. ITs either run fans at 100% or have a pc that revs constantly like a tuner race car. I have done everything possible to resolve the issue in the configuration it was purchased as. But there is no way to do whats advertised without it hitting thermal throttle and making most things unplayable. Certainly when the point is to stream. I would have to put this pc in a seperate room and cables in a ridiculious manner to be able to use such a "high end PC".

I ordered 2 Inspiron 15 3000 laptop computers a week ago on the Dell online system, order # [protected]. When I checkout I was told that the laptops would be to me on Tuesday 11/16/2021.

I did not receive them but my credit card was charged. I called on the evening of the 16th and was not able to get a hold of anyone, I thought that they had 24 hr support.

I found an online chat and was connected with Tina Maria and she said that she was gaming support and was not able to help me and gave me a number to call the next day after 7:00 am.

I called the next day (11/17/2021 Wednesday) and spoke with Raghava Sarma Annamraju. I let him know what had happened and that I needed these laptops because I was leaving the country and they are gifts. He told that he spoke with their logistics team and that my order would ship from Los Angeles and that I would see the order on Thursday 11/18/2021. He guaranteed me that he would personally make sure that the laptops arrived on Thursday 11/18/2021. He sent me an email with UPS tracking information and told me that if I had any further issues that I could reply to that email and that he would take care of me. He ended the conversation by telling me that I would be getting a survey and asked me to give him 5 stars on the survey.

On Thursday when the laptops did not arrive again I sent him an email and still have not heard back from him.

I called customer service again on Thursday and spoke with a man by the name of Syed Abdulla Qadri who told me that the order had shipped and I told him then why is the UPS tracking site showing that they haven't been picked up yet. He was not able to answer my question. He said that he was assigning a case specialist to my case and that the case specialist would call me today Friday 11/19/2021. I never received that call (surprise) I did receive and email from someone by the name of Srinath Reddy saying that he tried to call me but was unable to reach me. He also said that I could respond to the email which I did and of course I still haven't heard anything, it is almost 11 pm right now. I responded to the email and said if you tried to call me then why don't I see a missed call from you and I asked him to call me again, you guessed it no call back.

I called customer service again today Friday 11/19/2021 and the lady that I spoke with said that there was nothing that she could do to help me, I asked to speak to a supervisor and was put on hold for almost 40 minutes and was then disconnected. I called customer service again and again asked to speak to a supervisor and was hung up on again.

So Dell charged my credit card 3 days ago for the 2 laptops but still hasn't shipped them. I delayed my flight and had to pay for an expensive ticket change but no laptops. I leave in the morning so I went to Walmart tonight and bought laptops from them to take with me because you are not able to rely on anything that the reps from Dell tell you. I left customer service off on purpose because the reps I have dealt with so far know nothing about customer service.

I hope that when I get back from my trip I can get my money back from Dell, not holding my breath.

Today, Nov 3, 2021, I called Dell tech support for help in moving my documents and emails from my old Dell laptop to my new Dell Inspiron 3501 that I bought. Was told I needed their Dell Migration for $51.38. After paying by Visa credit card, I was told I could not get help w migration until 7 DAYS later!
Received no reason when I asked why I could not get help immediately. Just told would be Nov 10.
#PoorDellTechSupport

My name is george varnavas at 88 robby ln new hyde park ny 11040
With the order [protected] customer [protected] purchased
Inspiron 3275 dell desk top
Since I got the desk top it was not working properly called 20 times
The support of dell to correct the malfunction they did temporarly corections
However never solve problem
My request to replace the dell ispiron with a working dest top
Contacts tel [protected] cell [protected] email [protected]@msn.com
Thank you
George varnavas

SERVICE REQUEST
[protected]

Created:
Oct 13, 2021 (8 days ago)

Inspiron 14 5410/5418

Service Tag:
3WCMV93
Express Service Code:
[protected]

Service technician was supposed to show up today. Nothing, not even a call!

Never again will I get a Dell. I ordered a computer on Wednesday, 10/6, and my order qualified for next-day delivery. I received it on 10/7 and began setting it up. I soon realized the touchpad (mouse) was not working at all so I attempted to troubleshoot on my own and found that the system didn't recognize that my unit even had a touchpad. I spent an hour on the phone with a technician to troubleshoot my brand new laptop on the day it arrived. Once the rep finally figured out that the unit had a problem, they offered me to service it or exchange it. Of course I picked exchange--no one should service a brand new unit that you barely turned on. The representative told me that I would receive an email in 24-48 hours to tell me the next steps, which was longer than it took to order and receive the brand new unit. I complained and requested my case to be expedited. Since my service call was on a Thursday, imagine my surprise when I did not hear back from Dell about my new computer until the following Monday where a representative told me that my exchange was STILL in progress and I should have a brand new unit in 8-10 days. I lost it. I told the three reps who all called (all foreign) that the Dell website showed that new orders for the laptop I purchased still had next day delivery options, so it made no sense that since Dell sent me a faulty unit, I would have to wait possibly 2 weeks for resolution. I mention that all the reps were foreign because they gave me signs that they really didn't have the authority to escalate, or that this was so common that I was just one of many customers in the same boat. The one who claimed to be a floor supervisor made it appear that maybe it's a shared call center and they don't actually work for Dell. Although all three reps claimed to understand my inconvenience (and not to mention the Dell Cares Twitter account because I complained their too of course), no one was capable of doing anything. Even though Dell took my money and shipped me a broken computer, it was on me to deal with the inconvenience of waiting up to two weeks for them to resolve it...although anyone who wants a new computer (like I once did) can have the unit tomorrow. Just hope that it's a working unit. Even if Dell took your money, they do not care to resolve your issues quickly. Dell will send you a non-functional unit and then wish you luck on getting the issue resolved. Never again. Never again. Never again.

I have been stuck with this expensive lemon that Dell refused to take back and exchange for one without issues (the call center in India refused to process an exchange) since 2019. It was sent for repairs one time only in 2020 and was returned to me, covered in filthy smudges (during the pandemic) and the power supply cord had a bent end (where it plugs into the computer). After being given the run around by the call center in India, I argued with one of the last people that I spoke with in the India call center, and then, shortly thereafter, someone hacked my husband's financial information and tried to open a line of credit through Dell. I highly suspect that it was the man that I argued with since there is no accountability on that end for consumers being targeted within the United States. Fast forward to 2021 and I still deal with a temperamental computer that now has a battery life of approximately two hours and continues to get so hot that I can't hold it on my lap. Dell used to be a good company but I have nothing but disgust for it now. I have spent a great deal of money with Dell, only to be treated like crap by them. I also have a laptop that is dangerous for me to use (a very expensive laptop) and, if I become injured by this laptop, I WILL SUE DELL FOR EVERY PENNY I CAN GET!

Order date: Aug. 23, 2021
IRN Number:AU2008-[protected]

I have contacted Dell a few times about why this order is taking so long to process but every time i ring they say we will get someone to ring you back and that never happens.

I checked the website again today 6th October 2021 and it still hadn't been processed so i rang to cancel the order, all i got was i will get someone to ring you back.

Being able to contact Dell and the Dell Your customer service is terrible.

I want in writing that this order has been cancel. I don't want your product anymore. I will go else were.

I ordered a desktop from dell on August 3rd, 2021. The payment went through on August 4th and then it got refunded on August 16th for no apparent reason. At this time they had given me no notice that my product had been shipped and I received no cancellation email from dell, until over a month later on September 24th when it arrived on my doorstep without warning. I was shocked and confused since they had refunded my payment but had apparently sent it anyways. Then later on September 28th they charged me for the desktop which sent me 744.06 dollars into debt and has put me in quite a bind. I'm getting the regular run around with customer service and they keep hanging up after putting me on hold. TLDR, Dell [censored]ed me over by charging my account at the wrong time and refuses to help.