Dell review: bad service 175

Dell computers are horrible.

Never again.

I bought two: a desktop and a laptop. Both are pieces of junk.

Even writing this: I have been required to write this over and over to

even get the keystrokes to populate correctly.

I will never buy Dell again.

Junk. What an expensive disappointment.

I contacted Dell on Thursday Oct 14th in the early afternoon/late morning period. It was deemed that my videocard/motherboard or heatsink was bad and that a replacement would be installed. I elected for and paid for the Next Business Day including Nights/Weekends warranty service when I paid for the laptop.

I expected a technician call on Friday to schedule my appointment for Saturday in order to replace the parts and fix my computer. When I hadn't heard anything by 630pm, I contacted chat support again to be told that the parts arrived after 5pm to the technician and as such he would not be contacting me until Monday to schedule an appointment to fix my computer. This shocked me as I was fairly certain that "Includes weekends" in my warranty meant, well, that it included weekends! Not waiting until after the weekend to make an appointment to get fixed (bringing my response time to 5 days, not next business day).

After dealing with the basic level agent and being ignored for 15 minutes, I was passed to a supervisor who acknowledged that my warranty did indeed include weekend support but I would not be receiving it. Almost an hour after I first contacted them, I was finally given the phone number of the technician company and told to call them myself and see if they would schedule to come out Saturday to fix my computer.

Why did I pay for this service if its not going to even be attempted to be provided? When I got frustrated with the chat supervisor for failing to provide the service I paid for, rather than trying to be of help in anything he simply disconnected the chat session.

This is absolutely unacceptable and after 5 years of recommending and 3 personal purchases, I would highly advise anyone able to AVOID dealing with Dell if you ever plan on having to use warranty service.

Dell is a rip off company they steal, i have never seen anything like this wont answer their phones they transfer calls to each other.will not take their products back, they kept me on the phone for hours this is a game they play hoping you will give up.they will transfer you from one place to the other then put you on hold several times while they are talk to their manager and then their manager get on the line and put you on hold hoping you will go away.then i ask for their manager and you guess it i stay on hold again.a brand new netbook and they wont take it back.the only thing to do is protest outside a store and maybe get on the news and then maybe people will see all the complaints against this company on the internet.

I have been a long-term, loyal customer of Dell. I recently purchased my FOURTH compter from the company. It is CRAP. Their support is AWFUL. I feel like a rube who has been taken. Hardware claims the problems are software. Software says I have no warranty. It is one hot mess. Bottom line: Dell does NOT honor its warranties any more. Dell does NOT provide support beyond a very, very narrow window. (I purchased my brand new Dell laptop in late August, and in November they are refusing support.) Dell has fallen off a cliff when it comes to hardware qualify, software quality, support quality. If you are considering a new laptop. I highly suggest you buy from anyone OTHER THAN Dell. They will leave you high and dry. Forget getting ANY assistance at all getting any of your peripherals to work with the new computer. Forget getting any assistance if you start getting strange error messages on start up. Dell will simply blame anyone and everyone else and tell you you must PAY for any help at all. Down with Dell. Down on Dell. Dell is hell, naught is well with Dell. Run, hide, but do NOT buy from this company. You'll be sorry.

Company is a SCAMMER... wanted a copy of my credit card took my money right away but never recieved product. Never answered the phone. Never responded to email complaints..Live chat was a fake.. I have made a complaint to the Better Business Bureau.. My bank for fraud..This company has several names...Google before you order from them..I wish i had. I will see that this company GOES DOWN AS SCAMMER!

Dell's service in general is bad.I 'll take it a step further and say that I am completely disgusted with Dell's Software dept. I had to buy a maintenance contract for a year and this is what comes with this paid service-total incompetence and lack of consistency. Every support person I've talked to in the software dept, has been rude, not returned follow up calls for the most part or called back on the wrong day, I have been ###ted about their product knowledge...to the point where I was instructing the tech who was "helping" me with some issues on my 1545 W7 premium. I paid for a service where I have done 90% of the repairs and set up, etc. I have been talked to in the most abusive tone with an equally ### attitude, very condescending and argumentative.
Years ago when a problem on my computer couldn't be resolved right away I was told by the support person they would research it and get back to me, which they would and would also be very reassuring that they were taking ownership of resolving the problem. Back then everyone I talked to was POLITE and PROFESSIONAL. Not anymore, just the opposite. I have been put on hold and forgotten, I have had to wait until the tech finished talking on his cell or his colleagues, totally ignoring me.
I am so disgusted with the service at DEll Ca. I used to be a big fan and told everyone to buy Dell. No more and never ever again. The last call I had with the software dept, was boarding on abusive, as have plenty previous calls have been.
The guy was rude, and instead of being patient with me and answering my questions, he ordered me around, like maybe the way he treats his wife?! He was a total ### to me.
I have rebuilt all of my Dell computers, because of all the reasons I've mentioned about incompetence and also the Inspiron 15 are really low end, garbage that if you're lucky will last more than 2 years without any major problems with the hard drive or any of the drivers corrupting.
I know it is very trying working with the public and in a call center, so is the problem crappy training, lack of job stability, bad working conditions, poor wages? What is the problem these days that could possibly explain why my experiences have been so god awful?
I WILL NEVER EVER BUY ANY DELL PRODUCTS, again. Dell should pay me for all the crap slung my way by it's people and also for ME DOING ALL the REPAIRS, because I knew more than the guy remotely working on my laptop.
I am still so pissed off from my last service call, I could just scream!

Michael Dell, your company sucks but I don't think you give a ###, because you've gotten mega rich off ripping your customers off.

I have spent thousands of dollars at DEll...had I only known that it would all prove to be one of my worst investments in a company... DELL HELL!

I have had 7 sessions with dell techs.3 from hardware, 3 from software and then back to hardware.Hardware said it was a software problem.Software said it was a hardware problem after I paid them 200.00.Since I was last told it was a hardware problem that is covered they said they would give me my money back in 3 days.That was a week ago and no money yet.They sent me another computer after I raised *** enough.It has scratches all over the front of it, not the same as my computer and don't work.When I told them this they responded by saying they would order parts to fix it!So I told that *** where he could shove that computer!3 weeks after this started, still broke computer, out 200.00 bucks and a piece of crap back in the box beside it.Time for a lawyer!

I PURCHASE A DELL LAPTOP ON 30 JAN 2009.HARD DISK NOT PERFORM WELL .TAKE MORE TIME IN OPENING.AFTER ATTENDING BY DEALER NO SATISFACTION
PLEASE SOLVE THE PROBLEM
B.D.SINGH MOB NOS. [protected]
ADDRESS B-505 NH-5 NTPC COLONY RIHAND NAGAR DIST-SONEBHADRA U.P. PIN 231223

I have been a customer of Dell for a number of years. I had taken out credit protection on my account since I had the account in the beginning of 2006. I was injured on the job and went on total disability in October 2007. I was a police officer and recieved injuries in a robbery and had two back surgeries and after retirement in 2008 I had prostate cancer.The recovery time was excessive and forgot all about the credit protection that I had on my account during that time.I was making payments on the account after the injuries but fell behind. Dell sent the account into collections and I called them on this date January 2011 after finding that I was in fact up to date at the time of the injury and was up to date even after I was placed on full disability and that the insurance should cover the payments until paid in full.I was told that I did not apply for the insurance during the allowed time and therefore I am not entitled to the insurance coverage..I tried to explain that I had a number of issues going on and that I was just not aware of the coverage. The insurance on my other cards did have coverage and they are taking care of the amounts due. Spoke with attorney and was told that that is the proper thing to do. Dell stated that this is my problem...This just does not seem right when the other credit cards are taking care of the matter since there were circumstances beyond my control..

The customer service is terrible. In the whole hour I spent on the phone I spoke with 5 different people and my laptop is still not working.I haven't had my laptop for a whole year yet and have gone through hell and back. They don't speak good English and tried to get me to pay $150 or my laptop "will never work properly". I need my laptop for school and I'm sooo disappointed I will tell everyone I know to NEVER so business with Dell!

Tech support contacted and troubleshooted the problem. Part was ordered (system under warranty) and for some reason DELL CANCELLED the order and did not notify us. Called a week later and had to start over. Order Dpt SUPERVISOR could not 1) order the part so we would have it the next business day (found out that ALL parts they order are overnighted after shipped from warehouse!), 2) SUPERVISOR told me to call Customer Service (WRONG! They couldn't do anything for me) 3) SUPERVISOR even told me he could not conference call to Cust Service or do anything but email shipping department. They were ALL TOTALLY not helpful. Will never have another Dell in this house of Techies!

january 2010 bought laptop for daughter 14 yrs old screws all fell out after 3 weeks they sent new laptop in april keyboard then falled they came replaced keybored then got virus they charged me money then ran tests and removed virus then february blank screen i went on ehow found how to run diagnostic which said nothing wrong, called dell after hours of going from technician to technician they charged me $65 to run test that i already ran it also came back nothing wrong screen was still blank they said i need motherboard and harddrive and if i pay $260 they would give me a warrenty which i did tech finally came to house and replaced motherboard and hardrive, dont forget computer less then one year old, but they say warrenty on computer stars in january not from replacement i received in april can you imagine all this time and money and they refuse to stand by product thats clearly problematic my 14 year old has never taken laptop out of her room or abused it in anyway, $10 toys that i bought her when she was born that have been slammed, banged, abused, never broke in 14 years.DO NOT BUY DELL

I have contact Dell's Executive Customer Service Team concerning some issues I have had with two purchases. They simply do not respond. I have always appreciated Dell's business ethics and had confidence in their products. That is no longer the case. They say one of their goals is to address customer's issues. That appears not to be true. They overcharged me for one product. And, I bought a refurbished laptop, which obviously was not refurbished, and probably could not be refurbished given the issues involved. I no longer trust or have confidence in the Dell Corporation or their services.

I have had this problem a number of times now (approxamate 4 times). I have paid good money for a R25 000 laptop and dell has failed to live up to its next business day contract...it is now roughly 7 working days that i last asked for support and no one has phoned me to address my problem! This situations has happened many times and all dell can say is sorry it wont happen again. Again? Where is the act of goodwill when you need it? That is what i require now from dell. I now want the customer care manager to phone me and not a consultant!

you had a laptop, to be sent by fed-ex, to my address last week, which fed-ex came up my street, but did not stop at my adress, 6710 tulsa cv, austin, tx, 78723. i did the required survey, to recieve the free midnight blue laptop. call me today, [protected], or deliever it to the address shown, thank you; donald marmon...

I have purchased a Dell XPS 1645 laptop but after 1 year, I am facing problem with my optical DVD drive.

Now after I requested the customer care regarding the same, it was replaced within 48 hours.

But after replacement, another problem arose and it was that my optical buttons (touch) were not working after the DELL engineer replaced the optical drive.

I have sent innumerable mails to Dell regarding the same but to no good. I tried calling them up, but still there would be no response from their side.

I bought a Dell notebook and everything was fine. At that point my screen display was dark so after talking to a Dell service rep, he advised me to send it to the Dell service center via airborne. Airborne confirms my notebook was delivered to Dell's Memphis service center.

I have spent over 7 hours on the phone with Dell and sent countless e-mails, but I am in an 800 number nightmare. Everyone keeps referring me to someone else. They respond quickly via email, but only to refer me to another 800 number.

At this point, I don't know where the laptop is.

I would like to warn everyone to think twice before they send a computer off to the service center. I was told I would probably have it returned in 48 hours --- it has now been 2 weeks.

I placed an order with Dell for a 600m laptop and after 10 weeks I am still having problems.

I spent about 60 hours on the phone and was transferred from one person to a another. I sent about 40 e-mails to Dell and finally -- after 10 week's from the day I ordered it -- I finally got it working.

I sent a certified letter to their main headquarters explaining my problem's about being sold more than I needed and how much time I spent on the phone.

Finally someone from Dell called me and said he would help me in any way he could. That was 4 week's ago.

I sent that person I spoke with 8 e-mails and 10 voice mail's and my problems just keep getting worse.

I purchased a Dell Desktop 4550. The desktop 4550 was advertised to come with a $70.00 rebate.

Windows XP does not support all peripherals so I also purchased an Epson Perfection 1250 scanner. It was to have a $30.00 rebate. I sent in the packing slip from the box of the scanner.

The envelope stated it was the packing slip. I then received a postcard from the Dell rebate center stating that the packing slip was unacceptable. I contacted Dell online to receive the right packing slip, received one and returned it.

Dell has refused to honor this packing slip and pay the $30.00 rebate.

Dell has also refused to return any correspondence I have sent to them. Dell states they would respond in two to three business days. They have not responded yet.

Also the $70.00 rebate for the computer has not been received. All paper work for the computer was submitted properly. I have not heard a word about either rebate.

I have requested the status and correspondence is not returned.

Dell is very unwilling to live up to their rebate agreement. I am out $100.00 in rebates because of Dell's refusal to correct matters and make things right.

I have a Dell Dimension desktop and a replacement printer that won't print & unintelligible service. When I want to print, it won't. The Dell printer that came with our system pulls paper in it an angle. A replacement printer does the same. I now have a HP printer and still can't print.

I spent over 2 hours on "hold" with Dell and could barely understand the woman's accent before she placed me on hold.

There is NO support at Dell. Just taking your money and runnin'.

I bought a brand new Dell laptop in late July. It had crashed by December. I spent nearly $1000 trying to fix it before realizing the problem was the lousy computer, not anything else. I then had to spend more money to buy an external harddrive and hire Geek Squad to back up the data. Dell replaced the hard drive and within a month the thing crashed again. I won't even open the box. I won't spend the money (again) to restore the software i had to restore the first time. I have no confidence that it won't crash again. And Dell just doesn't care. They won't take it back, they won't repay me all the money i spent trying to fix their defective, lousy product. Don't ever buy anything from Dell.

I was in process of purchasing an Epson 1900 printer from Dell this morning. As they did have all the ink in stock, they referred me to Epson site to see that I could get it there. I was on hold with the salesperson as she completed my order and was checking out the printer on Epson. THATS WHEN I DISCOVERED EPSON SELLS THE PRINTER FOR $299. I then went to Best Buy and it sells the same. What was Dells answer when sales Rep came back on phone? Well we have it in stock, Epson is sold out. Thats highway robbery, almost twice the price. If they had never sent me that link, I would have really been taken advantage of. I did not think to check the price elsewhere because I thought Dell was honest.

I purchased 2 laptops 10 months ago..took extended warranty...1st laptop had a problem tuesday..got told we have to pay again before we would get help..did this..2nd laptop had a problem wednesday..again got told I had to pay again before I got help with the issue..this is out of order..dell is ripping people off and is getting away with it...I will never get another dell and I will make sure everyone I know also knows whats going on...I was even hung up on by dell support and there's no where that you can make a complaint about dell and it's issues

I so agree! I bought my Dell Inspiron, laptop, 2 months ago for $500 and now I cannot connect to my internet! I was on the phone for over two hours, and they just made it even worse! They told me that it was a software problem and it wasn't covered by the warrenty (REMINDER: this computer was less then two months old when the problem started AND costed $500). They said I had to pay over $130 JUST to get the software fixed! I cannot believe this. The customer service people sucked, also! I couldn't understand them half of the time, and they made my computer even worse then what it was! I will NEVER buy another Dell in my life! Learned an expensive lesson. DELL SUCKS!

seems like nothing is covered under the warranty...and when I wanted to register a complaint with them, I got past around all over the place and in the end THEY hung up on me...doesn't Dell have a dept where one can make a complaint?

called dell support because laptop was running slow, paid 239$ for support they assured me they would fix it via phone.well all they manage to do was lose all my info, pictures and wiped my hard drive out! my friends son that dropped out of school fixed my computer .dell told me i needed a hard drive and they want me to pay them 239$ i will NEVER BUY FROM DELL AGAIN even if they were the only one to sell a computer i would go without before i buy anything from them.i don't feel i should have to pay them 239$ for a phone call

My complaint is about a Dell Studio laptop computer I bought in July 2009. It performed satisfactorily for a few months and then things started to go wrong, small stuff at first, not a problem. It would take it to the local Geek Squad, the operating system, originally Vista, was replaced with Windows 7 and that was given to me as a reason for slowness and some of the minor problems. But problems kept accumulating; about a month ago problems with gmail occurred, it wouldn't accept attachments, wouldn't put contacts into the address line. It would hang up and quit in the middle of some activity, -no warning. Other times, on the internet or just using a local program, it would switch to a screen would say it was updating windows and not to turn the computer off, maybe hold me up for 15 minutes while it was doing who knows what, couldn't stop it. Then I lost internet access, -a driver problem was diagnosed but a new replacement wouldn't be recognized by the machine, so no internet unless I used a cable connection. Then that wouldn't work. And now it won't even boot up. The whole machine has just fallent apart. It's been serviced many times by different teams, but keeps coming up with new problems.
I'm advised not to waste any more time and money getting it fixed. Yes, everything is backed-up but for a $700 machine to fail so drastically after less than 2 years of pretty gentle use is crazy.
Don't anyone ever thing of buying a Dell device.

I ordered a laptop and a streak mobile online in DELL website. The order was placed and I got the acknowledgement to that effect. Even after placing the order I did not get any confirmation. So I called them up to inquire the status and they said that it did not go through because it was a mistake by the system and they want me to pay more. It really doesnt have any sense of satisfying the customer. When it is their mistake they need to rectify it. I really appreciate amazon for its customer centricness which dell lacks and is just behaving commercially without any ethics.
Can anyone suggest me what to do now? I m thinking of lodging a complaint in the consumer forum.

From: Schiffman_Fran
Date: Thu, Aug 26, 2010

Subject: DELL AWARD Ref: DL/9820X2/10*%

DELL COMPUTER INC.You have won $1, 000.000.00USD. For claim Email:
dellcomputerinc@zoho.com Mr. Ashok Wong

from Dell Online Promo 2009
reply-to delloffice3@onlineclaimsdept.co.uk
to
date Fri, Jan 16, 2009
subject 2009 Winner!
mailed-by sympatico.ca

The sum of £500, 000, 00 GBP has been Awarded to your E-MAIL ID, Get back to this us with your info via (mrpaul_bell@live.com)

Names :
Address:
Conntry :
Occupation :
Age :

Mrs Rose Bill
(Information Officer)

I purchased recently an new dell Inspiron Duo. I has previously owned a dell Inspiron laptop and had it for over 5 years. The biggest reason I made a purchase again thru dell is that my company (which is one the largest companies wordwide provides employees a employee purchase program thru dell). Anyway I was sent the wrong type of dvd player and I didn’t realize it until I was trying to get my real player to burn a cd. I could sit hear all day and go thru the details about the terrible dell customer service and how between being hung-up on and bounced around like a hot potato that they didn’t take any responsibility and didn’t even want to make any type of a compromise.

I let them know I will never ever, ever ever purchase another product from them and have already at this point successfully talked 2 colleagues out of purchasing a dell and said dont bother.

I just paid $22.87 for an iPad2-64GB and my girlfriend loves her Panasonic Lumix GF 1 Camera that we got for $38.76 there arriving tomorrow by UPS. I will never pay such expensive retail prices in stores again. Especially when I also sold a 40 inch LED TV to my boss for $675 which only cost me $62.81 to buy. Here is the website we use to get it all from, BidsOut.com

It all began on September 1, 2006. I decided to order some computers from Dell because I had just began a home health care business, and the computers were needed to tend to the paperwork associated with the business. I had recently viewed a commercial promoting a 90 days 0% interest for purchasing a computer. Although we had a credit line established for the company, I decided to go ahead and take Dell up on their offer since we still had so much more that we needed to purchase. I called Dell, and the representative that began assisting me was named Traci . She gave me her extension and from then on out, she is the only Dell representative that I would call when I had questions or concerns regarding my account. With Traci, I placed an order for 2 Dell computers for the promotion of 90 days same as cash. That was the end of all correspondence to Dell that day. I did not speak to anyone from Dell again until I received my computers about 2 weeks later. I gladly received the computers from the UPS delivery guy and here is where I made my biggest mistake. I did not check the name on the packages. Who checks the name on a package they know they ordered and are expecting? Something tells me that I had checked I may not be in the predicament that I am in today. ….. Anyway, I set the computers down by our front door, and when my husband comes home later that night, I let him know that the computers finally arrived. He looks down and starts to inspect the boxes, and then asks “Who’s name this” I “go to the boxes and look down at the name on the address label and state that I have no idea whose name that is. (It was my name, my business name, and some random man’s name all on the packaging slip.) My husband makes it a point to tell me to call Dell tomorrow morning and make sure that I call them and tell them to remove the name off of my account. So the next morning I call Traci, ( I have her direct extension) and ask her to please remove the name from account. Why and how this person’s name got on my account is the mystery that for some reason cannot be explained. Traci tells me she has removed the name from my account, and I am satisfied. While I am on the phone with her, I decide to also let her know that we will be returning one of the computers that we purchased. My husband and I realize that at this point in such the beginning stages of our business, that we do not need a 2nd computer. I tell her this and she transfers me to another department, which then tries to persuade me to keep the computer and even goes as far as to offer me 50 dollars if I do keep it. I expressively told her no, and was then given the directions on how to return the 2nd computer. A couple of days later, the UPS delivery guy comes to pick up the second computer, and I thought that my issues with Dell computers was over. I was far from wrong. About two months later, a detective shows up at my door, inquiring about a computer that was purchased from Dell. I made him aware that yes in September, I purchased two computers from Dell, and after we received both computers, we decided to return one of them. I was very confused has to why he had come to my house, and was under the impression that Dell had not received the second computer after all this time and decided to press charges. But as I learn along the way, that at all was not the case. After he left, I call Dell to ensure that the computer had indeed been returned. While verifying my account, I once again hear this name, the name I thought I had fixed with Traci Tucker way back in September. His name was still on my account! I once again told the representative to please remove the name from my account and that I had no idea who this man was. I NEVER told the Dell representative anyone’s name other than my name so to this day I do not know where that name came from. There were no phone records stating that I stated this name because I did not give this name over the phone to a Dell representative. Once again I was told that the name would be removed from my account and that the second computer had been returned. I began to get suspicious and started to realize that maybe the detective had come to my house under false pretenses…. Then the early one morning in December, I receive a knock on my door and its Fort Bend County Police Department serving me a search warrant for my home. Why you may ask? Apparently the man’s name on my account was pressing charges for identify theft! They came to my home to look for things with his name on it, or anything that showed that I was stealing identities for a living! Since December 2006, I have been living this nightmare. I was arrested and charged with “Fraud Use Possession of Identifying Information “ and for over 3 years this case has been dragged on. It wasn’t until May 2011 that my case finally went to trial. I was convinced that I would walk away with a not guilty plea. The prosecutor did not have one iota of proof that the charges against me were true. The first two days of the trial went great. It seemed my lawyer knew what the hell he was doing. It wasn’t until the Dell representative from the fraud department took the stand. This is what the prosecution was able to make his entire case on. This was the witness that MY lawyer subpoenaed for and SHE should have been the one to make the case go in my direction. My lawyer assured me that he had spoken with her by phone and that she had nothing substantial to say. Well he was wrong. She went up on the stand and stated that it was absolutely impossible for two accounts to be mixed up. According to this representative from the fraud department, the business and personal computer purchasing systems were TWO COMPLETELY DIFFERENT PROGRAMS. This man had previously purchased computers from Dell in the past on the PERSONAL computer side, and since I had purchased computers from the BUSINESS aspect of Dell, the only way his name could have gotten onto my account was if l told Traci his name during my first initial contact with her. I NEVER told the Dell representative anyone’s name other than my own, so to til this day I do not know where that name came from. There are no phone records stating that I stated a name because I did not give a name over the phone to a Dell representative. Dell only has record of some of the phone call that I made to them; they did not even have the notes from my first initial call actually placing the order. Some things were very fishy about this Dell representative from the fraud department. 1st off, a Dell lawyer accompanied her and watched her testimony. My lawyer asked her that if she were to answer these questions incorrectly, what would happen to her. She stated that she would probably lose her job. Doesn’t that seem a little fishy? Essentially she had a babysitter come down with her to make sure she was answering the questions the way DELL needed the questions to be answered. She stated that our computers do not pre-populate, you must give the representative the names on the account in order for them to show up on the account. I did not. I had the money the entire time to make the purchase for both computers! I never needed the 90 days same as cash offer, but for some reason I used it. When closing arguments began, this is what the prosecution was able to make their case on. Every other line he said was that business and personal computer sales could not be mixed, they were two different programs. (If anyone reading this knows this is not true, please comment or email.) My lawyer not once refuted anything the Dell representative said, and I still feel that if he would have at least planted doubt into the jurors mind, that the case would have gone a different way. After 3 ½ hours of deliberations, I received a plea of guilty. I was a registered nurse, and now that I have felony conviction, I can no longer work. I was sentenced to 3 years probation and 120 hours of community service. I can no longer work which means I can’t provide for my family, pay my bills, buy food or obtain other vitals things necessary to survive on a daily basis. I am innocent and Dell has ruined my life forever to cover themselves. No one will hire me due to the charges filed against me. This is a very sad case and I am posting this complaint to see if anyone has had a similar problem or does anyone know what I can do to resolve this issue and regain my life and career back.

Please email with suggestions or ideas:
dellruinedmylife@gmail.com

Was the home health care business a success?

My self Dibya Ranjan Sahoo, i purchased Dell XCD28 mobile (IMEI no. [protected]) on 2/feb/2011 from delhi . and after 5 months my phone's touch screen was not working . then i went to service center at Nehru Place ( Digicomp Complete Solutions ltd., ) for replacement on 17/aug/2011 . i got my new mobile on 12/sep/2011 which mobile number([protected]).
2nd or replacement mobile is also bad which is new . at that i got touch screen is ok but calling process is one side as well as my voice is being also dubbing. i also visited some complain website, other guy has also same bad experience as me. i purchased this mobile due to brand value, whether this mobile was 1st launching in mobile category. i am totally fed up on this mobile and want to replacement means need Dell XCD 35 instead of Dell XCD28 and whatever will be charges I will pay for it . 2nd mobile also gave to same service center for replacement on 14/aug/2011. everybody is facing same problem .i don't know what to do? Dell company is giving 1year replacement warranty on this particular product. but in 6 months i faced many many trouble. and i have 6 months to replacement . but after that i don't know what to do. in 2months everybody is facing problem that means this product is very very worse ever. plz plz help to do replacement for Dell Xcd 35 . even if if you visit the dell website then you will see Dell XCD28 mobile is not there.

my mobile number is ---[protected], and email ID is--r.dibya@gmail.com

could not belive the service in this day of constrants, from sept 16th till sept 29 th three dell reps would not return phone calls nor e-mail extra information to upgrade the desktop, one of them suggested that I walk into a local shop and buy myself a Laptop as they could not garantee a delivery date. asked for a manager to phone me(which I was promised would happen within an hour) four hours later no reponse. this would have been my third desktop purchase from them**NO MORE**

In all my years in business I have never got to see something like that before from a large corporation and BAD business is putting it lightly...

dell has this customer service dep rep's from india that have NO BUSINESS answering the calls on behalf of dell and not only refusing to give the proper help.. they are trying to sell you the same product again disregarding your issu and the FACT that you are covered by your warranty and saing that the POLICY is changed... IF THAT IS THE CASE... and us the consumers PAID FOR IT IN ADVANCE, then pay us back or DO THE RIGHT THING BY YOUR LOYAL CUSTOMERS!

This is by far NOT a good service and it will build a lot of regrets for dell if they are going to continue this kind of degrading and bad service.

Following is a copy of the LinkedIn Inmail I sent last night to Mr. Dell, CEO and Mr. Gladden, CFO of Dell Computers. I only want a laptop that works and service people who actually do something to help.

Mr. Gladden,
Perhaps the money man at Dell will show concern about my visit to Dell Hell. I am not the same person who wrote the 400 Minutes in Hell article.

My experience with your company is too lengthy to type here. Soon you will see it on various blogs & consumer sites. My wife, a social media enthusiast, has posted my complaint on her LinkedIn page.

I have just filed a consumer complaint with the Ohio Attorney General. Also, one of my businesses works with CFO’s/Treasurers of school systems, hospitals & govts. Imagine the glowing endorsement I will give to them about Dell (sarcasm intended).

My one year old Dell laptop will not power on for the 3rd time since I purchased it & an extended warranty. The motherboard was replaced twice before.

I sit with a useless Dell computer while typing on my daughter's HP laptop. I lose money as time passes because all my contact files are on my laptop. As a self-employed person, no access to files = no working = Lost Income.

Your tech people in India and Manila have learned their scripts well. I can predict almost every trite response they will give. Apparently, repeating “I understand” and “I apologize” is supposed to offset lack of corrective action. The call from your escalation team that was supposed to happen today between 11:30 and 1:00 pm EST today did not occur.
I called your support again at 3:30 EST today. After again going through the situation with your rep, I insisted on speaking with another supervisor. The rep checked & assured me that the supervisor would call me within the hour. That statement was made 2 hours ago.

Mr. Gladden, I loathe spending non-productive time chasing down a company to comply with both implicit and express warranties for any product. I do hope that my note to you lights a fire to improve your services & products.

Think Social Media…Think Netflix Share Price…

(Note: I finally heard from Bhabin Mrn of the escalation team at 7:30 pm EST last evening. He was rather condescending. When I imformed him that I had filed a complaint with the Attorney General, he stated that he cannot help me because it is in the hands of the lawyers now.)

Perhaps the money man at Dell will show concern about my visit to Dell Hell. I am not the same person who wrote the 400 Minutes in Hell article. My experience with your company is too lengthy to type here. Soon you will see it on various blogs & consumer sites. My wife, a social media enthusiast, has posted my complaint on her LinkedIn page.I have just filed a consumer complaint with the Ohio Attorney General. Also, one of my businesses works with CFO’s/Treasurers of school systems, hospitals & govts. Imagine the glowing endorsement I will give to them about Dell (sarcasm intended).My one year old Dell laptop will not power on for the 3rd time since I purchased it & an extended warranty. The motherboard was replaced twice before.I sit with a useless Dell computer while typing on my daughter's HP laptop. I lose money as time passes because all my contact files are on my laptop. As a self-employed person, no access to files = no working = Lost Income.Your tech people in India and Manila have learned their scripts well. I can predict almost every trite response they will give. Apparently, repeating “I understand” and “I apologize” is supposed to offset lack of corrective action. The call from your escalation team that was supposed to happen today between 11:30 and 1:00 pm EST today did not occur.

I called your support again at 3:30 EST today. After again going through the situation with your rep, I insisted on speaking with another supervisor. The rep checked & assured me that the supervisor would call me within the hour. That statement was made 2 hours ago.

Mr. Gladden, I loathe spending non-productive time chasing down a company to comply with both implicit and express warranties for any product. I do hope that my note to you lights a fire to improve your services & products.

Think Social Media…Think Netflix Share Price

(Note: I finally heard from Bhabin Mrn of the escalation team at 7:30 pm EST last evening. He was rather condescending. When I imformed him that I had filed a complaint with the Attorney General, he stated that he cannot help me because it is in the hands of the lawyers now.)

Buyer beware! My Dell Inspiron is only 2 months old and I'm already having technical problems with it. Their customer service in the Philippines and their tech service in India is horrible. They will transfer you from one person to the next, ask you to repeat your problem, put you on hold for a long time and not return your phone call. I regret my decision to buy a Dell.