Dell review: bad service 175

I ordered a computer from Dell through my company before Thanksgiving. The delivery date was to be right after Christmas. When it got close to the time when the computer was due to be shipped, I checked the order status online. It showed that the delivery date had been slipped by an entire month.

A conversation with Dell's customer service reps (in another country than Dell) said that it must be due to parts being back-ordered and that they had sent emails to everyone who had been affected. I spoke with the accounting folks in my company who manage these employee orders and they were unaware any issues up to that point. Dell has not responded to any inquiries about why orders are being delayed and this is from a company that will be replacing 30, 000 computers over the next 3 years. I've cancelled my order because I don't know if Dell will even meet their January delivery date.

Dell used to have a good reputation for customer service and product delivery. If they keep it up, they will find themselves in the same category with the rest of the computer companies that have slowly fallen apart and gone out of business.

Dell India.

1. Promised delivery in 7 days.
2. Took Money.
3. Stop taking calls and replying to emails.
4. No delivery even after 1 Month. No refund.
5. No response to emails - Customer service takes call, assures service, transfers calls to each other.
6. Outright lying -- i was told once the product is delivered. On another occasion, i was told it on its way, but they are not able to provide a tracking number or way bill number.

People involved:

Main culprit - Rajiv Verma ...His bosses: Clint, Pradeep Ravi.

, ,

I pleaded, i begged, i asked for mercy -- these people are horrible, disgusting, liars, cheats and frauds who are there for the numbers without any consideration for the company or its customers. You are suckers.

hi there ive got a pc all 6 needed items have different names i purchased them a while ago, ive actually had to take it back to the shop since the org'l purchase date, i was told that it'd be better if i paid to have it speeded up and so i did . for a short while it was absolutely perfect but now all of a sudden its really playing up again all commands are coming out wrong the cursor changes to the hour glass the frame keeps freezing i cant log in to a single jobsite because it says that my email address isnt right nor reconised by the computer what can i do with this thing? its ridiculous costing money and causing stress . i need to do regular job searches as im unemployed it even redirects the searches without being told to do it can you help i can only provide proof by trying to do it via web cam

Dell does not provide specific shipping carrier information. A customer cannot request a specific carrier. Dell shipped my son's computer to his college apartment using FedX. Fedx will not deliver to an apartment only to the outside door of the building. The estimated delivery time was 8AM to 8PM. My son, who is disabled, was expected to sit, stand and lay on the floor in the lobby of his building to receive his computer from 8am to the delivery.

After several calls to Dell and FedX (Dell did nothing), the Fedx driver agreed to call just before delivery. My son had already sat in the lobby almost 3 hours.

Recommendation - Do not buy Dell if you live in an apartment and don't have anything shipped FedX.

W4201C
typical start up when i turn on tv the dell symbols appears. not this time, but i do get a very black screen with present of that it is on.
but it is not. i know i have a problem because the dell logo does not appear. when it first happen I did turn off all the power to the TV (unpllugged at surge protector) and then I turned on the TV and the DELL symbol came on and it worked. The TV was on I was in another room and the TV was off. Try to turn it on again and it will not work even unplugging it. need help please.
I CONTACTED DELL - IT IS 2 MONTH'S OUT OF WARRANTY- THEY TOLD ME TO GO BUY A NEW TV.

WE SHOULD HAVE A CLASS ACTION SUIT. WE ALL HAVE PROBLEMS WITH DELL PLASMA.
SAME OLD BAD SERVICE WITH PEOPLE YOU CAN NOT UNDERSTAND.

CLASS ACTION SUIT ---------CLASS ACTION SUIT --------------------CONTACT ME IF WE SHOULD PUT TOGETHER
VILLTWO@COMCAST.NET

I am so frustrated right now I can hardly type. Everytime I call customer service and I mean everytime the wait is horrendous. My last wonderous experience was with tech located somewhere in the southern hemisphere. I could not understand him and he was very curt with me. He ended up selling me two virus protectors, charged my bank account with both. As soon as I realized what he did, I advised him. He stated he would credit my bank account right then. Not true. I have made at least 10 phone calls trying to get one of the virus protectors cancelled and get credit on my credit card. To date, I have no results. DELL GET SOME ENGLISH SPEAKING AMERICANS AND MAKE YOURSELFS ACCESSIBLE TO THE REST OF YOUR CUSTOMERS. I will never never never purchase another Dell computer again.

I updated the memory on my Dell workstation and received an error message stating that I needed to install a memory fan for my workstation to work. Dell has made it so that the fan required is a proprietary fan from Dell, thus I could not purchase it from a local computer parts supply store. I purchased it over the phone from one of your customer service rep on Saturday (Feb. 20) and paid an additional $16 for one day business delivery; thus expecting to receive it on Tuesday (Feb. 23). At 2:28am on the expected delivery day I received an email that my order has been cancelled. This is not only unexpected but completely unprofessional. Why was my order cancelled and why was I notified on the day in which it was to be received? (note: I was told 3 different reasons why it was cancelled; from out of stock, ” we needed you to contact us again to verify that you wanted the product” [even after I actually ordered it], to “insufficient funds” – which I was insulted by).

When I purchased the workstation I made several things clear to the Dell rep that I was speaking with; easy memory (over 16gb) and graphics card upgrades. The assurance from the representative that these areas would be easily upgradable and that I am receiving the best products and customer services seems far more specious than reality.

I tried to contact a representative immediately as Dell has put me at an impasse. I have clients awaiting proposals, potential clients that I am trying to pursue and I cannot work without the proprietary fan.

This morning I spent nearly 7 hours in contact with Dell. I was hung up on twice when I asked for the rep’s name and once by a sales rep (Adam Fleetwood). I spent a continuous 45 minutes on hold and 2 hours total. The client that I was working with is taking his business elsewhere when I told him that I would need to push the deadline back. I am losing more than monetary value; my reputation in a volatile economy is taking a hit.

I reordered the product on Feb. 23rd, which was the original date of expected delivery, with next day delivery. I was told that it would be shipped out on the 23rd in Dell’s 5pm shipments and that I would receive it on the 24th. When I contacted Dell on the evening of the 24th I was then told that it is in production and the shipment date would be the 25th. At 3:16am on the 25th, I received an email from Dell stating that my shipment “should” be shipped on the 3rd of March.

My workstation is obsolete, I’m losing potential clients and Dell has devalued me as a customer and business. At one point I was looking at Dell for future workstations per growth, now I’m not sure if I will even consider a Dell printer. I’ve spent nearly 12 hours, 3 of which was hold time, trying to get a product that Dell has made proprietary. I’ve received ambiguous reason as to why it is being delayed and was hung up on when I requested information concerning the representative with whom I was speaking with.

The fact that the Dell rep that I was working with when purchasing the product purposely neglected to inform me of the additional parts needed to upgrade, that Dell makes proprietary parts that they are unable to provide, Dell’s perfidious practices leads to the ostensible devaluation of customer ‘s situations and business, as well as, consumer fraud. The mental stress and fatigue from losing current and potential future business over a proprietary piece is nocuous at best.

Desired resolution:

When I contacted Dell the second time I merely wanted a reason for the delay. I was then offered free shipping – which I did find insulting since it was already 4 days after original purchase and I was losing far more than $16. Dell should provide me with an entirely new workstation that has the parts in which I was looking to upgrade my system to, per my specifications, as this is a nominal value considering what has been and potentially lost.

I started out with BlueHippo in Feb 2008. I made auto payments from my checking acct. every 2 weeks. They said after paying a certain amount of payments I would recieve the Computer within 3 to 4 weeks. That would have been around July 2008. After July came and went I started calling to find out when they would ship my Computer. By about 15 calls later and a run around, they finally figured out that they didn't recieve all my documants. I faxed them in and waited till about 2 more months which put me around November 2008. I started calling again and the reps all sounded like robots, repeating the same thing, it's ready to be shipped you should recieve it soon. So finally after numorous calls and finally paying it off, I finally recieved the computer around September 2009. I'm still waiting for my free printer and digital camera and $300.00 rebate. I called in December 2009 to see how long it would take to recieve my free gifts and rebate. They said it was being processed and I should recieve it soon. Well! it's now March 2010 and their phone # is no longer in service and neither is their website and I still have not recieved any of the gifts or rebate. Are they out of business or what?

Those things are a rip off its better just to save up the money yourself and buy the computer from a reputable store.

lying sales department and very rude supervisors.they are going to be dells downfall in the up and coming years...IF!?

Dell canceled my order 4 times without even telling me. Each time I had to find out by the tracking number. The last time they canceled my order i spent more than 2 hours on the phone trying to get it fixed. I will never do business with them again. They even promised me a better price if I would order the same product ( flash drives) from them again. This was later denied and I was told not possible. Looks like they train their people to tell bold faced lies. Terrible company. The customer is not first with them.

I recently ordered and received (not in a timely manner) a computer from Dell for an individual I occasionally help out who does all his work on the machine. As part of the order I made sure to check whether or not the graphics cards supported DVI. They even had a "Help Me Choose" page that I looked at and could see that my chosen card, although integrated, did support DVI. I have snapshots of the website showing it and the actual URL to the page that shows it also. Anyways I got the machine and low and behold there was only VGA connections to be found. I contacted Dell and was told that integrated cards don't support DVI. So I pointed Dell's website out to him that said it was supported. He agreed that Dell was in the wrong. All I wanted was for Dell to send me a free graphics card. Not a big deal for such a small company. At first he basically told me there was nothing he could do for me and to take a hike. But after some persistence he now wants to sell me a graphics card and they will pay half of the cost. I want to know why I have to pay for their admitted mistake? Sounds like false advertising to me. I can imagine the ad, come buy this graphics card with all these features including DVI support, and then sending you something that does not support what they just advertised. I think Dell doesn't care about their service quality any more or their small customers.

In the attached picture look for the Intel X4500HD adapter column and the scroll down to the row that says DVI Support and you will see a check mark indicating it is supported. The URL to the page is http://www.dell.com/content/learnmore/learnmore.aspx?c=us&l=en&modalheight=600&modalwidth=600&s=dhs&~id=hmc_graphics_studiodt&~lt=popup&~tab=details

I ordered a computer December 17 2009, and I still waiting. Dell sent a mouse and computer case two days after I placed my order. And started billing me right away. I called dell and told them I don't need the case and mouse until I receive the computer. Now I am trying to return the case and mouse, I can't get to respond. Who knows when or if ever, I will receive the computer. When I talk to someone at Dell they never do as promised. My advice to anyone who wants to order a dell is don't.

Just an update on this issue. So after filing my complaints on a number of complaint sites and then informing a few Dell Corp. Execs that I was doing so I heard from a Dell Rep that monitors these kind of sites. He asked me to send him my info. A day later I heard from the original Dell Rep I had been working with who refused me several times already. He was now ready to ship me a card at their expense. So he offered me a card and after a little checking it appeared not to support the operating system. He then upgraded the card to a better one that did support Windows 7. Now what can I say? I am glad that Dell finally came through and honored their end of the sale. Now wouldn't it had been much easier, consumed a lot less time, been cheaper in the long run and better for their service record to do this right up front the first time I called? Like I said I am grateful that they finally saw the error in their ways but their service still stinks to high heaven.

Recommend training for customer service reps in the PI so the information given to the customer is standardized. Being told 4 different instuctions for the same problem is a waste for both the customer & the call center. A name change should be simple but this did not occur. It took a total of 25 minutes to wait on hold to speak with a customer service rep each time I had to repeat my personal information despite being reuired to key into the phone to reach a real person. another form of waste! Their is no accountability for the customer service rep giving out incorrect information to the customer.

I SIGNED UP ON LINE TO RECIEVE A FREE LAP TOP COMPUTER. I HAD TO ALSO SIGN UP FOR THREE WEB OFFERS IN ORDER TO RECIEVE THE COMPUTER. i SIGNED UP FOR CHILDREN'S BOOK CLUB, COLUMBIA HOUSE MOVIE CLUM AND RJM MAGAZINE MEMBER. ITS BEEN ALMOST A MONTH LATER AND I HAVEN'T RECIEVED ANYTHING THAT LOOKS LIKE A LAP TOP!

I paid 1800 dollars for my latitude e6500. It was that expensive because of the dell insurance i purchased with it. Supposedly covers ANYTHING that isn't intentional. 2 months into school, I wind up sending my computer in, because of several different little problems. These all happened while the computer was in my bookbag, inside of a sleeve. I never slam my bookbag down, so I honestly don't know how the hell all fo this happened. anyways, the left mouse button and delete button spontaneously fell off while I was using the computer, the battery notches cracked, so now, i can't tilt my computer or the battery will fall out, the screen completely died, and the wireless minicard stopped working. All within 2 months. So I send it in to get it fixed, and they fixed the screen and they fixed the delete button...but everything else is the exact same. 600 dollars on insurance... and I get this kind of service? and then, to make things worse, the power adapter cord starts ripping, and they won't replace it because it is physical damage. once again, good old 600 dollar insurance at work. What really strikes me as odd is that dell techs think that the solution to every problem is "reimaging" I DON'T NEED MY ###ING COMPUTER REIMAGED I NEED IT FIXED. So all of my data gets deleted, (which i had 3 essays due that week) oh joy!
This is the 3rd dell I have had, we have had 2 dell desktops, and finally had to switch to hp, because they had so many damn problems. Dells are pieces of ###ing ###...end of story. And did I mention that it took them 3 weeks to fix my laptop when I sent it in? That was even better! DON'T GET A DELL. you will be sorry.

I have received over 15 calls a day from united recovey system, stating that they are Dell Finanical Services. I explain that I had made arragement with Dell on settlement of my account. They stated that account had been turned over to them plus a 80% mark up on a dollar for recovery.

After coming to agreement to settle the account. They refused the a money order and stated they needed to have assest to my bank account for payments, because they no longer receive money orders or any other payment by mail into their offices.

I PURCHASE A COMPUTER AND WAS SUPPOSE TO GET A REBATE OF 1000.00 BACK AFTER EVERY THING WAS COMPLETED AND A FREE PRINTER AND A DIGITAL CAMERA I GOT A CHEAP PRINTER AND A CHEAP CAMERA BUT I HAVE NOT YET RECIEVED MY REFUND. I HAVE TRIED TO CONTACT THEM BUT THE NUMBER IS NO LONGER WORKING AND THE WEB PAGE IS NO LONGER WORKING. THE LAST TIME I WAS ABLE TO TALK WITH SOME ONE WAS LAST YEAR IN NOVEMBER AND HE SAID THAT IT WOULD BE DEPOSIT INTO MY ACCOUNT AND A FEW DAYS, AND THOSE FEW DAYS HAS NOT GOT HERE YET. THIS IS BEEN GOING ON ALMOST 3 YEARS AND I WANT SOME ANSWER ARE I WANT TO GET A LAWYER TO SEE WHAT WE CAN DO TO GET OUR MONEY BACK PLEASE GIVE ME SOME ADVICE ON THIS THANK YOU

this was suppose to be for blue hippo not dell I purchase a dell from blue hippo

I am very upset! several things! i ordered $500 worth of stuff for xmas for my son i sent it to my parents address to hide it and the bill sen to me i did this last yr and it was no problem this yr i got flagged! i called got disconnected 3x and finally got someone and i gave them my address, phone#, soc # and mothers maiden name they told me i had to wait to receive a letter in 14 days and to call back when i receive the letter and to do what it asks i spoke to a mgr because i cant get this in time for this crap she said i have to wait for a letter this is ridicilous about a stupid address whya cant it be adjusted over the phone? so i said cancel my order and i will buy it at walmart she said no problem and canceled the order and hung up on me! this is how you treat customers? i do alot of business with you all im very upset! and I bought a computer last yr i have 5 days left on my warrty my computer doesnt hold a chrg my hubby called on it and the guy in the middle of the disscusson said i have to go to coffee break now and i will call you back and never did! my hubby called back to speak with another person and said they have specific break times this is sooo unecuseable in my book! we are sending the computer back i hope this gets resolved! im waiting and gonna pay off the account and will never shop with you people again i am soo dissapointed and will tell all of my family and friends the same!

Can anyone here who can let me know how to get the my laptop battery replaced (XPS 1330) from Dell.

As they are charging almost INR 8000/- for that.

Its started created problem with in six months but now i won't be able to operate my system without power supply.

This is the worst product from DELL.

Looking forward to hear from you.

olga sadlemier snichterweiner --------------------------------really? ...I mean, really?...*shakes head* ... really?

I purchased a Laptop from Dell, after 3 months the hard drive went down, I sent the computer back, within a couple weeks I received it back with NO hard drive, they sent it separately FOR ME TO FIX...it was not even put back together correctly..More problems continued. I requested a new replacement computer and received one within about 2 weeks, after another 3 months the hard drive once again crashed. I then found myself on the phone with support, again, and on hold for approx. 45 minutes and finally spoke with someone from India, (beside bad products they also outsource American jobs), I tried to get a refund so I could purchase a reliable computer to no avail. Shouldn't there be a lemon law for computers?

Never again will I do business with such a company as Dell.

I was waiting for the Free upgrade that I was supposed to receive for Windows 7 when I purchased my new computer. When it never came I contacted the service department and was told that I had to register my software at a site. (Something I was NEVER informed of). They also claimed to have sent out emails informing those eligible about the need to register. (An email I never received). Now, you can no longer register and the offer is no longer available. So, something that I was supposed to have received free with my purchase is now going to cost me MORE money out of my own pocket. Why was I not informed of this? Instead of trying to fix the problem, their response has been basically, "sorry for your luck". Not very good customer service.

Yep...they should have given you the upgrade anyways and communicated with you a little better about it.

I bought a new Dell in 2006 - had it shipped - all well & good. Well in a few years I lost job and had trouble paying - was able to get a consolidation loan & got a settlement amount from Dell to pay off. The total extra was just for fees for them - the settlement amount paid off the cost of the PC. However they said since my check came a few days late because of the MAIL they would not honor my settlement so still fees of over $800. I moved in the meantime - but noone ever sent bill, called about amount not paid - I assumed it was done and I sent forwarding address - no excuse for not hearing from them. When I was checking out credit report at bank about 6 mo later, discovered this amount for their fees was still on there as a charge off. BBB did nothing because neither of us would give - If I call Dell - they have no account in my name?

I bought a Dell Inspiron 1470 from Best Buy sometime in Dec. Soon after, one of the keys popped up and was replaced by Dell through the mail where I had to remove the old keyboard and replace it myself. Keep in mind, that I had no idea what I was doing and didn’t have any instructions on how to do it. At the end of March while I was doing homework, the laptop crashed. I contacted Dell who sent me out a box (label provided) to return the laptop to be repaired. I immediately took the computer and the box to a drop-off location (what they suggested). About a week later (first week of april), I called Dell to check the status and they said that the computer was still being worked on. I called about two weeks later and this time they said that they haven’t received it yet. I called several times after that, and each time I called I had to tell the story from the beginning. I asked them how come they don’t keep notations in my record so I won’t have to go through this every time I call and they all claimed that they do. After attempting to track the package by myself and Dell, it was discovered that the tracking number that was sent with the box was from Dell to another customer in another city in 2009. They then told me to call FedEx to help track it and they had the same info from 2009. FedEx did not take fault for this and I refused to. After calling several more times, explaining myself all over AGAIN, being left on hold for hours, waiting 5-6 business days for someone to call me back, Dell FINALLY sent me out a REFURBISHED replacement in early May because I had just past the 90 day mark to receive a NEW replacement. I called Dell to let them know that the specs were not the same, but I could not be helped because the replacement’s service tag # was not attached to my account (this was after she asked me if I had sent the original back and telling the whole story again). When the service rep tried to attach the service tag # she said that I had to call back because she couldn’t do it at that time. I have yet to call back because of the hassle. Two weeks with the refurbished laptop, I have received letters, emails and phone calls to return the original because they have not received it yet. Are you kidding me?! It is now June and the last message I received was a threatening message that I will no longer be able to receive help until I return it. First of all, Dell HAS NOT helped me, has NEVER helped me, and this whole laptop situation was a horrible experience and very time consuming and I will NEVER buy another Dell or refer them to a friend!

I ORDERED A DELL INSPIRON LAPTOP 5-13-10 AND RECEIVED IT 5-18-10. IT STOPPED WORKING 2 WEEKS LATER AND I HAVE CALLED DELL THREE TIMES SET UP ACCOUNT AND PAID EXTRA TO HAVE SOMEONE COME AND FIX IT IN 3 DAYS. A WEEK LATER NO ONE HAS CALLED OR COME TO FIX IT.

Dell reps offer customers a warranty for their products.we bought pc's and lap tops. they told us any problem what so ever we will replace your product with a new one. new one my foot.they replace parts and products with REFURBISHED products. we asked them tell me what refurbished is they don't answer. we tell them it is parts and products that have been repaired right.they still don't answer and repeat "we will send a tech..." blah blah blah. in other words take it or it sucks for you we took your money sucker! DO NOT GET WARRANTY!

All of Dell support blows. I purchased a 46" LCD TV combo (line item 1) and an HDMI cable (line item 2). I received the HDMI cable, and kept going to their Order Status for info in the TV. Lo and behold, there was tracking information for item 1 to another state, showing as delivered, and a package weight of 2 lbs. Seems I unknowingly ordered one of the new-fangled "air" TVs... Wasted 5 minutes of my life filling out the Dell email information request, only to receive back an automated email directing me to their idiotic online order status crap. At the bottom of the email it said to reply to the automated email if their BS answer was insufficient. Two days later, still no response. The Indian support staff was useless.

tl;dr: Don't purchase anything from Dell.

I purchased online one Inspiron 13 and I paid by my PayPal account from Dell website not any partners or different websites, then I got the email as a estimated delivery and In production status. I checked my status couple times, the estimate date was 18 days after I purchased and I've seen that when I bought the item and I paid for it, not before that. After 13 days I've seen they update the delivery again and for 24 days because they had a problem to find one component whitch is so sad, and then they changed the estimate days again, so finally I just cancelled my order and when I spoke with rep. on the phone I just said I will never try Dell products and I will tell every one I know do not never ever buy Dell products...

I'm been contacting Blue Hippo for approximately 2 1/2 years t resolve their promise to report my excellent payment history to the 3 major credit report agencies as they promise. I had the amount drafted from my account which were never defaulted on. The reason I got involve was because I had no credit history. They continue promising me that the total value of the computer and payment history would be on my credit but never did they do it from day one. I called them but they place me on the telephone line for hour, and I would hang up and call back and they would do the same thing. Also, they never sent the gifts which were a digital camera. Please help me.

I have been a Dell customer for several years and didn't have an issue until I purchased my laptop 3 months ago.My hard drive failed 2 months after purchasing the Dell Inspiron 1564 notebook.Called the customer service line and they sent me a new hard drive and told me to install it.I installed it exactly as the instructions shown and powered on and my laptop had a stretched out screen, looked like it was booted in safe mode but wasn't.Called dell and they performed troubleshooting on two seperate occasions and was unable to correct the problem.I told them about the screen being distorted after the hard drive replacement and it seems to be overheating as well.The dell tech support agent told me that I would need to send the laptop to them for repair and that the motherboard needed to be replaced and the heat sink as well.I sent the laptop to them, noticed while I was tracking my package that it was another company that my computer went to, I suppose they outsource their repair center as well as customer service.I received my laptop back a week later, they had put the old hard drive in it and sent me another and stated that the HD and put in the refurbished one they sent me and still, the same problem!Not only did they not repair my laptop but they caused even more issues and it won't even power on anymore.The repair note that was sent with my computer wasn't even correct.It had somebody elses name and service tag number and in the detailed section those issues were not relative to the ones I was having.It states in the notes that the computer wouldn't power on and how funny that mine now doesn't even power on!Fed up, I give dell a call, explain the whole situation to them and the rep told me "as a one time thing"they will send a repair tech out on Tuesday, as monday was the day after July 4th and they wouldn't be opened.Fine I said, I just want my laptop fixed as I run a business and my laptop is my lifeline.Tuesday comes and don't receive a call from the repair tech.I call dell that evening and explain that they were suppose to have a tech call me and come fix my computer that day.They lie and say well one was just about to give you a call but I will have them call you twice.I was like okay good.Never received a call.I finally received a call this morning from the tech and he staes he can't make it until tomorrow as he has no time today.So, Dell is full of BS.They have lied to me, given me he run around, didn't repair my laptop, mess my laptop up even more, and not follow through with their promises.I have had complete hell dealing with them and will never be purchasing a dell again.Not only have I called them on several occasions I have used Dell chat support many times and they never seem to help.Stay away from Dell!

DELL IS HELL

I bought this laptop les than ayr beack... it is the most unreliable machine. I can understand that there could be adefect but DELL IS NIT LISTERNING! they keep repairing it and replacing parts ... but do not cahnge it or give mu money back
They sauid dell service is available anywhere is the world but When i was in Santiago chile they told me another story.. they can not service this model. I had asked them specifically before purchase.. and read that the sevice can be tramsferred anywhere in the world.. it never said exception Chile!

THEY know its bad piece they have replaced almost all parts eversince i bought it! why can not they just change it! or give me better product. even when they change the parts they do not extent the warranty on the change parts... they seem to know that its going to fail again so why give aguarantee!

DELL IS HELL

Itsw very unreliable and erractic system ..

This is how it is with every company you buy a consumer product from. Dell is actually one of the better ones when dealing with such issues. At least they sent you a new harddisk, and acknowledged your problem and followed up on it. Other companies just deny that there is a problem and make it as hard as possible for you to get anything done.
If you need your notebook for business purpose I recommend that you get the better service plans (Next day on-site), which is only slight more expensive and you have the tech or a replacement in your house the next day.

I ordered a refurbished Dell laptop for a customer about 9 months ago. It would not come out of standby when the lid was opened and there were a couple of other issues. I got on the phone with them and spent around 8 hours messing with the one issue and got nowhere. Finally it was arranged that I would send it in to Dell repair. They sent it back in the same condition. I sent it again and they sent this XP Pro computer back with Vista installed on it. I called and they offered an upgrade. It arrived broken, would lock up and the dvd drawer didn't work. They sent out a tech who replaced everything, I thought, and then he left. The DVD drawer is still broken. Now they are sending a tech out to replace that. I've got 27 hours in this problem and they still haven't got it right. I hear apology after apology but they never offer to nor will they do anything for me to compensate for all my time if asked.

I've had great luck with Dell up to this point. This will be the last product I buy from Dell. Sorry you are so rotten Dell. I can't fix you. You must fix yourself.

bought computer in January '09. Hard drive crashed in April '10. Hard drive, motherboard, and disk drive crashed again in June '10. Have had internet connection problems ever since the second hard drive and motherboard were replaced. The solutions station (or lack of solution station) employee AND SUPERVISOR both refused to admit the internet connection problem and recent hardware problems were connected. So they said only hardware is covered under warranty and you'll have to pay $130 some odd bucks for one-time help, or $230 some odd bucks for yearly solution station membership or some crap. Anyway, I've been trying to rationalize with the hardware dept and solution station now for 3 hours...and that's just tonight. And I'm no closer to a solution now, than I was when I started...because I refused to give them another dime.

I have been a customer of Dell’s for over 10 years. I have purchased personally at least 6 computers not to count the corporate accounts I have had with them. Not that any of this should matter.
I purchased an XPS laptop from them. Over the past few months it has had the motherboard replaced twice, the power supply replaced, the video card replaced and the ram replaced, and yet it still does not work. Now keep in mind I use this computer for professional reasons and have had to suffice on my netbook while I hoped that, maybe this time, my computer would be fixed.
Of course, no such luck.
I called Dell today to report that at this point, my computer should probably fall under their lemon policy and I would like to replace it completely. I spoke with technical support who told me they would be replacing it with a refurbished computer. I tried to explain that this is unacceptable. I had purchased a new computer, which Dell had now agreed was a lemon, and they wanted to replace it with a used product. Also I would like to note that at this point, I had been on the phone for around 1 hour.
They Technical Support Department said that they thought I had a point and would need to connect me to their Customer Care Department and would note that they believe the computer was a lemon and should be replaced.
Upon speaking with the Customer Care Representative he decided to escalate me to his supervisor as he couldn’t approve anything himself.
When the Supervisor came on, he explained to me that this was actually a Technical Support issue and he could do nothing about it. I explained to him that I had been sent to Customer Care by Technical Support. The Supervisor denied that this could have happened as “Technical Support handles any kind of replacement due to technical issues.” He then disconnected me completely. Total time on the phone now, 1 hour 47 minutes
I then called Technical Support since it seemed I would be sent back to them anyways. I explained the issue up to this point and was once again upgraded to a Supervisor. I once again had to explain my story to this Supervisor who then informed me that they would call the refund department WITH me and have a conference call so that we could resolve the issue. This Supervisor also stated that a refund should be instated but she was not able to approve such a thing.
I then waited on hold for 25 minutes.
Finally the Refund Department answered, with no sign of the Supervisor from Technical Support still on the call. I had to again explain the entire situation and when finished explained I was sent there because I was told they could actually approve the refund. He, of course, said he could not do that, and it was actually for Customer Care to approve. I told him that I had already been sent to Customer Care so he said he would actually stay on the line so we could all talk. Total time on the phone at this point: 2 Hours 54 Minutes.
I waited on hold when finally Customer Care answered, with, of course, no sign of the Refund Department Representative. I started explaining to Customer Care the situation when I get interrupted with “could you please hold for one second” and they hang up on me.
I call back and go through their switchboard again and get back to a Customer Care Representative who listens to my story and tries to send me back to Technical Support. I fought it, explaining all the “conference calls” I was supposed to have, and all the circles I had been run in. He then explained that I could continue, but bottom line was I was only going to get a refurbished computer, no matter what I did.
I ended up, after 3 hours and 42 minutes on the phone, having to accept a used computer for my broken new computer, because Dell has no care for their customers.
If you bought a brand new car from me, and it was determined BY ME to be a lemon. If I told you I would take it back, but we would be replacing it with a CERTIFIED Pre-Owned! How would most people respond?
This company has completely failed its customers. Their stock has dropped around 1/3 in the past 6 months. Dell Computer are now being sold in Wal-Mart. I want to discourage anyone and everyone from ever purchasing a Dell. The only reason until now was the “Award Winning Service” they promised, but they do not honor their warrantees and they play games with their customers.
I hope I at least save some other people some headaches and money.

It started with the delivery of my Dell XPS M1330 laptop, being delivered over 3 weeks later than the already long build/delivery date projected, when I purchased this unit. I chose not cut any corners on a fast, small laptop for travel and selected all the performance options and paid, considerably, for this configuration. Since this model was only available with Vista, I chose to support the RED program and got the included special edition of Vista Ultimate.

Each time Vista updated, (frequently), something would go wrong. Often this was a total blue screen situation. Dell blamed Microsoft and Microsoft blamed Dell.

Like everyone else in the world, not on Microsoft's payroll, I found Vista to be clunky, slow, finicky and frustrating, to the extreme to use.

I spent endless hours, the day before I was going on the first of several planned trips, for which I'd purchased this computer. With a phone glued to my ear, working with both Dell Support, out of the Far East and Microsoft Support, out of the Far East, to restore my frozen system and restore all my lost business email, took literally nearly 20 consecutive hours! Subsequently I turned off auto updates from Microsoft. All clunked along until the computer simply stopped working one day. It was shipped to Dell's depot and returned very promptly. They had replaced the motherboard, LCD cover and webcam. However when they reinstalled Vista, not only were some features not properly configured, Windows Updates where left on automatic. The first time I started the system, it updated and crashed. This was resolved with many more hours phone time with Tech Support.

Four and half months later the system was dead again. When my system came back from the depot, the second time, they had replaced the Memory, CPU Fan, Heat Sink, Motherboard, Hard Drive and Bottom case. Since it was still running Vista, I booted it up without internet access and immediately disabled updates.

On each of many occasions I had to deal with Tech Support, I pleaded to dump Vista and install Win XP. I was consistently assured that this unit would not run XP, since many components had no available drivers for XP. After having done lots of research I found many others had been successful in dumping Vista and getting the laptop to run far better and faster on Win XP. I partitioned the drive, from Vista and found all the required drivers, except the graphics card driver on the Dell website, (mostly from other Dell laptop model driver download pages). The graphics card driver was downloaded from the graphics card manufacture's website. I bought a copy of WinXP and used a Linux based utility, to very stably manage a dual boot system. After a year of getting only endless frustration and no functional use out my costly Dell, I was able to feel like it was not so bad after all...no thanks to Dell!

Almost exactly a year after the last depot trip, the new harddrive failed! I have been around PCs and Apples for going on 30 years and have marvelled at how much more reliable all components have become. So, I am wondering where Dell is sourcing their components. For a single computer to have two motherboards and two harddrives fail, within a span of under two and half years, is as outrageously ridiculous as it is frustrating.

Now when I call Dell and ask to speak to someone about this totally unreal experience, I am shuffled off to some offshore call centre where I am simply told that Dell's policy is there is no financial adjustments made on lemon systems or in any case. When I ask to speak to someone who makes such policy, I am promised a supervisor will return my call. I guess those offshore lines only go one way, since I have had no call. Any decent, ethical company would offer to, at the very least, dump Vista and give me complimentary upgrade to Win 7 or offer me suitable replacement unit or, or nominally, a substantial reduction in the cost of such. However, it seems that Dell is not interested in standing behind their products, when they have something fundamentally wrong with them, nor will they accept any responsibility for adopting Vista, when it was not fit for service.

There seems to be no way to find someone at Dell corporate to talk to about this.