iBuyPower
Reviews and Complaints

I contacted the company several times due to start up issues with the pc when it was in the one-year warranty. we had started having problems with 6 months of having the device. I had completely wipe out the system. I was advised several times how to correct the issue and spent over 20 hours fix in the startup issues within the 1 year. Year two the pc decided to stop again would not power cycle all the way up. the fans would run than shut off. I contacted the customer service which they gave me trouble shooting steps. while my son followed the steps that we were advised to follow the PC started smoking and he was shocked by the pc. I contacted customer service they advised me there was nothing that they could do . I can mail to them and back at my cost. I would have to pay for all parts and the warranty would just cover labor. I am not please with customer service. My 16 year old worked hard to earn that money and this PC has been nothing but junk. Let alone dangerous.

I recieved a PC from Ibuypower about 6 months ago during the holiday season. After 2 months, my PSU fried my system and I sent the PC in for repairs. I got my PC back roughly a month later, and it worked completely fine for another 2 months. Now my PC has stopped detecting my RTX 3060ti and I have tried everything to fix it. Ibuypower will not respond to me.

The computer had sat on my desk, and I did not use it for a week. Then one day I boot it up and notice that neither monitor is displaying a signal. I tried multiple HDMI and Display cables and still nothing. I unplugged from the GPU and connected an HDMI to the motherboard and it came right up. Device manager shows that my GPU isn't even found on the system. I have tried updating drivers, but nvidia will not allow an install since it "does not detect necessary hardware"

I bought the above unit and it was delivered last Friday, March 11th. Saturday started setting up the unit and found it would not display on the monitor. They are closed on the weekend but sent an email anyways. On Monday, after talking with them found out it was a bad display. Their offer was to send a new one to exchange out or a refund. I did not want to take a chance on trying to do the change myself so opted for the exchange. Email was sent for the exchange with restrictions. Another email with a five day limit to print or take to a FedEx. The closet FedEx is within a Walgreens. Today, the 19th we took it to the store and it had expired. I only received it on Tuesday. Now I have to wait again until Monday to call them. They are making this so inconvenient. I bought and paid for a working computer which I did not get and they are making it hard to return. I really need help to get this resolved.

Order Number #C47DRH

RMA #593524

RMA #593541

RMA #603494

I ordered a PC three months ago. Keep in mind, I paid for it during the Black Friday sale, so any hopes of getting the same deal today are long gone. Long story short... PC arriver about 2 weeks later, but the GPU was broken, they wouldn't send me a replacement GPU, so I shipped back the whole system directly after. I called them to speak with them to make sure everything was in order, including making sure they had the correct address. Not only did they have my address from me personally, but I also left a note inside the box that I sent the system back in, and I made sure it was right on the website. After about a month of waiting, they finally reship it, but they shipped it to the wrong address (they shipped it to the Walgreens it was shipped from and not my house). Walgreens obviously refused the package and it was returned to them. I called iBuypower again (about the 4th time total now) to find out what was going on. They of course apologized and said they would re ship it right back to me at the correct address. 2 weeks go by and still no PC. I talk to them again and they say "The PC is still in testing". Why is it in testing again? Another two weeks go by. I call them again, "It's still in testing". I finally had enough and requested a full refund. At this point it's been 3 months and they still have my money and I still have no PC. The refund status was posted online as "in progress" the very day I called them (a Monday) and they said "you will have your money in 3-5 business days. 3 days after that, they ship the PC AGAIN. 2 days after that (the tracking info for the pc now says"item being returned to sender by request of sender"I call them again and ask where my refund is as it has now been 5 business days. They said"we cannot process your refund because your order is still in transit". Why did they ship it again 3 days after I requested a refund? It's been 3 months since they took my money and I still don't have a PC or my money. iBuyPower is a scam. Do not buy from them. I have records of dates, order status and transcripts of conversations with them. They are complete pieces of garbage and absolute scammers and thieves. They need to be shut down.

I ordered a custom build three weeks ago. I can't tell you how excited I was for my dream PC to show up. I even paid for 3-day shipping. Completed my build and got my ETA: 2 week build time then shipping. Everything looked like it was running smoothly as I got the status updates from the warehouse. Sure enough, 2 weeks later and they shipped it! Here's where it starts. I didn't get the PC for a week. When I finally got it I hooked it all up, super excited to finally start gaming again as my last PC died on me after being 10 years old. Power it up…..it's the Matrix. Green lines all over my screen and I knew something was up. I did some research and learned it was most likely a faulty graphics card, but it could be as simple as a bad HDMI cable. So I power down, swap the cables out for new ones, boot it back up and same thing. Green lines glitching like the Matrix. I tried talking with their Tech Support which is basically a chat room conversation and they tell me to reseat the GPU. Reluctantly I did, after watching some videos and being as careful as I could. Hoping it works now I plug the power cable back in and boot it up. This time there's no picture at all. I asked the Tech Support to call me to which they replied "Sorry, we cannot call you. Please call customer service at ————-." Not happy with that, I called the number and was on hold for 45 minutes. They said they could send me a new GPU AFTER they received the broken one in the mail, and if I wanted them to ship a new one at the same time that I sent the broken one back, that I would be charged for it. I have to ship the whole PC back and wait for it to get to them, then I have to wait for them to repair it, then I have to wait for it to be shipped back to me. Another estimated 3 weeks. I asked if I could get a discount on the computer for having to go through all this and I was declined that service. I will receive $50 for being given a broken GPU and a refund for the 3-day shipping. But nothing for being sent a broken computer and having to wait another 3-4 weeks for the same computer to be delivered back to me (hopefully usable) which should've been delivered a few days ago. A good company would've shipped me a whole new build exactly how I ordered it. Rush Serviced! And just let me ship the broken one back. I still haven't got the Shipping Order they said they would send me to send the broken one back. Get it together guys, UNACCEPTABLE!

I purchased an i7 2060 super prebuilt nearly a year ago. I have had nothing but problems with windows and installs and updates for the entire time i have owned this. At first i figured it was just all the BS from microgarbage that was having issues (because, lets be real, they messed up everything they touched in 202 and so far 2021 as well).
Well time has gone on and all i can conclude at this point is that the preinstalled OS was and hass always had a corruption issue; that, overtime, compouunds issues with the OS updates and general use of the user's apps.
Time has passed im not out of the '30day' warranty, and thanks to waiting for windows, and assuming this was a reasonable purchase, am stuck with a constantly struggling PC that cannot keep up with another 10year old pc in my house. This is disgusting to say the least.
I will not ever buy ibuypower again and i will absolutely go blue in the face steering anyone who asks about the offered prebuilts away from this company.|
The entire way this has gone has struck me as a lack of qc and proper setup and unfortunately is a problem you would not notice in the warranty window offered (welll played and sneakily executed). I find the line about user installing OS voiding the warranty sickening. Now that my pc is knackered, if i did a wipe and reinstall, this would garuntee a run around bs argument of 'you don it'. Legitmately structuring your policies around stopping users/owners/supporters from fixing halfassed product assembly, is beyound foul and the owners of ibuy should be both disgusted with themselves and ashamed at their word play on the consumer base.

Order number: F565EX
Order has been in "sent to shipping" status since 3/12/2021 when will a label be created for my purchase?
I tried to call the numbers provided only to be disconnected after an hour of being on hold. I was next in line.
Can someone please update me on my order issue?

Well, I bought this MSI Laptop in June of 2016. Here it is at the end of January 2017 and I still don't own my laptop because it has been necessary to send it back 3 times for repairs.

The first couple times they didn't even fix the problem. Just sent it to MSI to repair (which they didn't do) sent it back to iBuypower to test (which they obviously didn't do) then sent it back to me still broken. 7 1/2 months now and I still don't own my laptop and am not very confident when I do get it back that it will be fixed. If and when I do get it back the warranty will be almost half over and I didn't even get to use it during that time.

Multiple employees at iBuypower told me that it was common place to refund or replace a laptop after a 3rd repair in a short period of time but they can't authorize it. Who can? Richard Lee apparently, except good luck getting a hold of him. But after several calls and a long time on hold I did get to speak to him. His solution.

Nothing. Sorry I can't help you, would you like the RMA department? No I say, I would like my money back or to talk to your supervisor. There is no one else to talk to he says.

I say you don't have a boss? No he says. A CEO I say. Well of course he says, so give me his name and number.

I can't do that. OK well who can you give me. Nobody he says. So I say, you don't have a supervisor?

It goes from the CEO straight to you? No he says, now you are making things up. Well then who above you can I talk to. Nobody he says.

And if I'm just going to ask the same questions then he is going to hang up on me, which he did. WORST company and customer service I have EVER dealt with.

DO NOT SHOP HERE!YOU HAVE BEEN WARNED!

iBuyPower is the worst company I have ever dealt with! Purchased a computer from them and mine arrived broken! Its front panel was smashed. I contacted iBuyPower customer service and their rep said they can fix it, so I paid for the return shipping and sent it back. They refused to refund me or replace the computer and claimed that it was not their fault it arrived damaged. They said that the only thing they could do for me was a repair service, so I agreed.
When they received the computer they called me and asked for money! I refused to pay and they said ok. One week passed and I received my computer back and it looked the same - nothing was done! I contacted them and they said that without money they will do nothing. iBuyPower is a total joke, avoid at all costs!

I bought laptop from the company www.ibuypower.com. I paid and received the order, but as I understood that the seller has sent me defective laptop and it stopped to work so quickly. I contacted the rep today, but it turned out that they couldn’t replace it. The precise cause of their refusal hasn’t been provided. The company is strange and too dodgy, so be careful, when you deal with them.

24 Next Day Delivery Rush Server is impossible for them to abide by. When you call and complain about it, they tell you that "Rush Service" will be refunded to you after you receive the PC you ordered.

If you cannot provide a server, don't say you offer it. It is a marketing scam to reel people into buying a PC because they think they can get it next day... And suddenly wait 2-3 weeks for a PC that should have been on their doorstep the next day (or 2 days etc..) depending on their shipping methods.

They have it advertised all over their website about 24-hour build times and out the door.. Yet, when you call and complain about your PC not being shipped after it being a week, they tell you it is because of high volume of PCs... Well, then they should grey out the option and not have people waste their money on it.

Oh My, Never, Ever, Ever buy a product form this company. The customer service and any associated help goes out of the window as soon as they have your money. I bought a $2000 p.c from them which subsequently stopped working entirely 2 weeks later, Their Customer Service rep Steve (whom I always seemed to get no matter when I called, and who appeared to be a cell phone) was completely useless and argumentative. After a further two weeks they agreed to take my computer back to look at it. I demanded a refund and had to pay $200 to ship it back to them.

They then accused me of not sending everything back and only refunded me half of my money, not including the shipping as promised so I was out $1200 bucks and my bank also agreed there was nothing they could do.

My recommendation? Pay the extra $200 bucks ahead of time and buy a Dell!