Demenagement Lapensee Moving
Reviews and Complaints

Right from the initial presentation to the final install every step was very professional.Pricing was fair and the quality of the windows is great.I truly recommend this company to others.

Recommended Lapensee Moving by numerous colleagues and they did not disappoint. Crew showed up early and were nothing but positive and willing to help us in any way possible during the move. I had a couple tricky pieces of *** furniture that were partially disassembled and the crew worked hard to make sure that nothing was broken when it reached the destination. Electronics were not covered but this was made clear during the pre-move inspection done by the owner and therefore I made arrangements to move them myself. I also had them unload a POD storage container as well at the destination and including that they were still done ahead of schedule. Team was positive and upbeat the entire day despite very hot temperatures. Would definitely recommend to anyone planning a move!

One thing i like about their services is they always update you the status without me asking. For me, that speaks volume about their customer service. When installation came, they were on time and made sure everything was done accordingly. I highly recommend their services and products!

I found Ecoline windows to be friendly and professional service.

Very happy with the end product. Unlike other companies, which tried to over promise on delivery times, Ecoline was up front about how long it would take to custom make our windows (especially with Covid). They delivered everything on schedule, and kept us up to date on progress as it happened. The installation process was one afternoon for 6 days and the attention to detail was beyond my expectation. The windows look like they have been there all along! Would use them 10/10 if I had more windows to replace!

Excellent customer service. Each stage of the process had responsive and helpful staff taking care of all the details. Install was excellent and the end product is beautiful. Ecoline installed a massive patio door and added a window for us. Very satisfied with our experience with Ecoline.

is how best to describe about this company. Like every businesses they promise the moon to the customer only to secure a sale. The customer is holding their own bags when the sale is completed. In my case, I had ordered a new window treatment in my home in June this year.. During the installation, a defect was discovered in one window panel, a malfunctioned latch and a ripped bug screen that needed to be replaced. The installation crew was sloppy but worst yet, they had failed to report all the defects to its local office. I ended up going through loops and hoops to address all the issues. Guess what and I am still waiting the response for the repairs. The local office is passing the buck to the 'so called' head office. I was told the replacement parts has been shipped and it was a month ago. I have repeatedly called up its service people, it seemed the left has no clue to what the right is doing. It is almost 4 months now and I am still waiting for the repair service. In my opinion, there is simply no customer services and follow up from this company and its operation is chaotic to say the least...so buyers

They were so nice in the beginning.After sale service is Terrible, After 5 months of installation i never got my invoice. Without invoice i can not apply for BC Hydro and Fortis BC rebate. Their double rebate seems scam to me, coz without invoice its useless.After several phone calls, still didn't get my invoice.Need to be careful before ordering windows from Eco line Windows.

I'm very happy I chose Lapensee Moving. *** and his staff were all very friendly and efficient. The price was right and the service was excellent!

We hired Lapensée movers and I have to say that this moving company is AMAZING! We have moved a lot in the past, and this company is by far the best movers we ever hired! The owner came in to give us an estimate, he was very thorough on the amount it would cost us, the different method of payments available to us, the method they use (wrapping every item). He also said that they would be 4 movers on the day of the move and on the day of the move, there were absolutely no surprises from what he previously promised us and what they actually conducted the move! On top of the regular household move, we had a very special but extremely heavy piece of furniture that is an heirloom (pool table my father built in the 70's, and the top is in one piece)... I was quite worried that they would not want to move it because of the size and the weight of the item...but, the owner never hesitated and treated that piece of furniture with so much respect and like if it was his own heirloom! The team of movers were extremely polite, respectful of our furniture and very time efficient. I strongly recommend this moving company and will for sure use their services again if we move in the future!

A family member recommended *** and his team after having a good experience with them last month. They helped me move into my new home yesterday and I could not be happier. They were efficient, personable, communicative, took great care with my things and a pleasure to work with from beginning to end. I would highly recommend them!

In August , residing in my hometown, we decided to replace our old, moldy, and poorly insulated windows. I reached out to several window companies in the lower mainland, but their responses were not up to par and left me unsatisfied. However, when I contacted Ecoline Windows, they scheduled an appointment for the following day. Serge from the sales department visited us to present their product. The professionalism of the salesman and the quality of the presentation were impressive, leading to a final sale.

The windows were manufactured on time as promised, but due to stringent Covid restrictions, installation was delayed until January . Despite the delay, the office team maintained constant communication from day one, providing updates and guiding me through the process of applying for energy efficiency rebates from local utility providers, which resulted in my qualification for a double rebate.

After a lengthy wait, due to the pandemic, the installation team arrived punctually as scheduled. The installers were professional, meticulous, and operated as a well-organized unit. They started and finished on time, ensuring the area was cleaned daily before departure. The final cleanup after project completion was exemplary, with no damage to the interior or exterior. All debris and old windows were disposed of, and every window was cleaned thoroughly. Each window was expertly fitted, and all trims were neatly installed. The office team called daily during the installation to ensure everything was proceeding smoothly.

Everyone in the house noticed a significant reduction in heat loss within hours; the house became cozier than ever. The furnace operated less frequently, no longer running incessantly as before. Choosing to replace the windows with Ecoline Windows was one of the best decisions I've made. Although the project is complete, the exceptional team continues to stay in touch. I extend my gratitude to everyone involved for making this happen safely during the pandemic, with special thanks to Serge for finalizing the deal.

On September 30 i moved to a new residence in my community of Embrun. I had hired this company. It was the most easy move due to the fact that these gentlemen where so organized and made this move easy. They were respectful, hardworking and very pleasant. I would recommend them too anyone. The price was comparable to other movers but if i need them again which i hope not they will be the first I will call.

Great service, very friendly movers, and very meticulous in protecting your furniture. Et ils sont bilingue! I will be using their services in the future, and will be recommending to friends and family. Reasonable cost also...definitely worth the care and pride they put into the work.

Well it seemed like forever to wait for the installation of our windows but the wait was well worth the end results. We are very happy with the new windows from Ecoline and the installers did a great job. They were very professional and personable. When they were finished everything was cleaned up.