Derma wand is a terrible product. Do not purchase it! It's a scam. They would charge your credit card with higher amounts than authorized. They would charge your credit card with things you did not purchase. They would add sale taxes to the shipping and handling when there is no tax on shipping costs.
I authorized a first charge to my credit card for $ 9. 95, however, the charge was made for $13. 55. This is $ 3. 60 of overcharge. They told me that this $3. 60 was sale tax over the shipping of $ 9. 95. So they charged me 36. 2% over 9. 95. They are in california, where the sales tax fluctuates in between 8. 15 - 8. 25%, (According to the county) but they charged me 36. 2% instead.
They would try to upsale things you don't need such subscriptions to magazines and other things.
If you choose monthly payments, they would charge the whole amount to your credit card.
Moreover, the dermawand machine is worthless. It does nothing to your skin in the best of the cases. I have read reports of people saying that the machine damaged their skin. This wasn't my case, but it did nothing to improve it. It was a waste of time and money.
Besides, after you decide to return the machine, they don't want to honor their own warranty. They become so unpleasant to deal with.
The commercial states that they would pay for the returning shipping also, but this isn't true.
When i called to return the product, they gave me a rma number and they told me to use a little return label with a funny barcode in the back of the sales slip. They told me that the postage was pre - paid in that label. In fact, the label was there. I packed the machine, i placed the little return label on the package and took it to the post office.
The clerk at the post office, told me that the label "was not" pre paid and i would have to pay for the shipping. I was not willing to spend anymore money with these people, so i called them and told them to send me a label. They respond that they wouldn't do it.
They are just crooks. One lie after another.
My attorney sent them a letter with all the information, and telling them that if they want their machine back, they need to send me a pre - paid label.
I haven't heard back from them. I have the machine packed and ready to go.
Do not give your credit card number to these people. The whole thing is a scam.
These high frequency machines sell for $ 64 - $100. 00. Go to amazon. They have a wonderful return policy and it's hassle free to return any item to them if you are dissatisfied.
Don't waste your time and money with these people exposing yourself to fraudulent charges.
I have used the Dermawand with mixed results. I have only used a low setting, one around the eyes and after a few sessions, 2-3 on my cheeks to reduce pores. I noticed a difference straight away; I looked brighter and fresher. However, I have also been burned on the sides of my face. I'm attributing this to years of using a retinol cosmeceutical, although I stopped this a few months ago. What does concern me is that on the areas where my pores are large, I've now been left with a couple of slight pock marks. I'm also concerned about the exposure of light to one's eyes. I last used the DW 2 days ago and have only ever used it around the lower eye bone socket, as well as on the eyebrow. However, last night my left eye swelled up and felt gritty that didn't feel like the result of an allergic reaction/bite. I had been exposed to some sunlight that day which I'm assuming triggered this reaction. I have large eyelids and I'm wondering whether light, even when directed towards the eyebrow, can somehow enter the eye from the DW. Since lots of women are using this, I would have thought that someone else would have experienced the same thing by now. Any comments?
i am a 38 year old male, ive been using the derma wand for 4 months or so, i bought it beacause my top eye lids were starting to droop especially at the end of the day when i was getting tired which made me feel old and even more tired. At first i noticed my face changing but i wasnt sure if it was getting better or worse, as i felt a bit swolen and the muscles in my face seemed to hurt like i had been chewing gum for hours. At first i noticed girls being more friendly to me like they use to, i was wondering why this was happening but when i have a good look in the mirror i look far more healthy my jaw line is coming back the lines between my nose and mouth are gone completely(they were never bad) my upper eye lids dont droop, all the little red dots on my face have fadded or gone. bags under my eyes are reduce but not gone. The only problem for me is the sound it makes im sure people wonder what im doing in a room by myself with that sound.would be embarresed as a male if they knew. and it does make my eye balls hurt so i only do them at night and side ways, i dont want the pointy eye brows from the add. i love it and will always use it.
Do not buy the derma wand, first of all it isn't what they advertised what it cost and what their phone operator tell you. It burned my wife face on the sides of her eyes and she is being charged $155. 00 for it, and this is just like any other device are miracle beauty devices are creams are anything else that is advertise on tv. Before you by anything off of tv check out the complaints and scams on the computer. And believe me there are so many scams that you see on tv, you wouldn't believe it. And all these praises you see on complaints and scams, believe me their getting something out of it from derma wand are their employees are filling in the complaint about how good it is - scam - scam - scam - scam.
I bet a politician is laughing all the way to the bank, because they sure are not doing nothing about these scams and money thiefs.
Yes I agree Derma Wand is a scam, and they like to take advantage of retired seniors . I am a 100% sure we will never see a refund.
God help us all with our corrupt society !
I watched a plastic surgeon on the Doctor Oz show endorse Derma Wand., I felt up until that point Dr. Oz to be very trustworthy.
I was just looking to use the product to minimize forehead wrinkles, firm around corner of the mouth, & raise eyebrows.
I followed instructions to the letter. Called customer service one a week, . I had no improvement. They encouraged me to keep with it for at least 2 months. So I did. Then the unthinkable. My lids were not saggy before, they are now. Corners of my mouth look like sunken craters and face will not snap back. Didn't have any tip lines. Now I have 6 deep groves that are so bad I look ten years older.. Shame on the creator of Derma Wand. I really didn't even need to use the product but being a virgo my vanity got the best of me.
I don't know how the Derma Wand can honesty take your money knowing this product has damaging effects. I'm 5'9" 124 lbs and my skin is know hanging on my face. I have to live with it or inject fillers to look half way normal. Funny when you call customer service and ask to talk to research and development or someone who has answers, no one is ever available. IF YOU ARE THINKING OF BUYING THIS PRODUCT THINK TWICE OR BE PREPARED TO SPEND THOUSANDS TO CORRECT IT'S HORRIFYING RESULTS. I WOULD ATTACH PHOTO BUT I AM SO ASHAMED I DON'T WANT MILLIONS TO SEE IT.
I like my Dermawand and I do not understand how people say it burns them. Its impossible! This product is FDA approved and lsted.
I do NOT BELIEVE these complaints! Dermawand does not and cannot burn you. It is registered and listed with the FDA for home use. There are some really bad people out there making ### comments which are simply not true!
If you get over zealous with the derma wand and leave it on longer than you should it will burn you. I promise, I know because that's what happened to me. It was my fault, but it still doesn't make me happy. for two weeks I have been smearing on aloe, almond oil, honey to calm the dryness and burning sensation. My lips swelled and I joke with my sister-in-law that when it finally heals I should have the lips of a ten year old. Just use your head and don't try to speed things up.
I LOVE my DERMAWAND and so apparently does my husband. REASON?
Because it works.
With dedicated daily usage even the worst cases of wrinkles ( Like mine) can be made to be less apparent on your face.
The girl on TV seems to be real because i googled her Christina Boves? and she is a really good example of what daily use for just a few minutes can actually achieve. She ha snot had any surgery and she looks fantastic.
Thank you.
If someone did not receive the product, it is not a scam. Its a mistake.
This is America. You have ability to get the product or your money by picking up the phone or going to police.
The device works brilliantly!
I recommend that you get yours soon because you will need it to stop your worry wrinkles :-)
Dermawand is Brilliant!
It can not burn you! Ill say it again: IT CAN NOT BURN YOU!
People who say so are telling lies and deserve 4 pinnochios.
FDA do not give green light to a product that could cause you harm.
I've been caught in a scam once in my life. I promised it would NEVER happen again.
I saw the infomercial this morning and was trying to look up the website for Dermawand. Ended up HERE. Thank God.
One lady jn these comments is asking why some of the reviews are so positive, VS the majority being so negative.
BEWARE.
SCAMMERS can come on here and WRITE their own REVIEWS.
As easily as you and I can. . I say this... Follow the majority.
If this was a great product, the reviews would reflect the product.
As for the comment regarding DR. OZ ...
Dr. Oz makes it very clear and reiterates constantly that in NO WAY does he endorse ANY PRODUCT in any way shape or form.
There may be someone on his show who talks about a product, and he will ask questions, but he will never endorse.
-- If EVER you see a product being advertised, and it says "as seen on The Dr. Oz Show, The Rachael Rae Show ... it means in NO WAY that they are endorsed by Dr. Oz (or Rachael Rae)
Both have been publicly very clear about that.
As much as consumers get scammed, scammers use celebrities in their pawn, without their consent.
Lady Dyane your claim that Dermawand burned your face is an outright lie.
Do you not understand that it emits radio waves?
Radio waves cannot burn you. Read that again and understand it.
RADIO WAVES CANNOT BURN YOU!
Do your ears get burnt when listening to the radio?
Any smell you get is oxygen. Not burning.
Please be aware that the company does not want your money if you dont want the product.
Use the guidelines and adhere to terms.
It is that simple.
Any complaints made here are completely solvable by working with the company.
There is a mechanism for handling deliveries, payments refunds and screw ups.
You all should use it.
I have been using Derma Wand for five years on my extremely sensitive skin and never ever received a burn of any kind. One thing is you have to be consistent in the usage. You also have to put on a cream or serum before using it. I use it with my vitamin C 20 percent serum. It is a wonderful product for home use. I am 59 and it has helped to lift the skin around my eyes and mouth. I believe most of the negative reviews on here are from people who have not used this product consistently and are lawsuit happy.
DermaWand is a ripoff. BUYER BEWARE! They bamboozled me into signing up for a 'free trial' on a "Free Rewards" program. I cancelled the DermaWand purchase within hours, but...wait! The Free Rewards program must be cancelled separately, so when the trial ended I was charged $24.95 for my "use" of the program which I never used and didn't know I neded to cancel. How do these companies still get away with this?
Tori:
Please post your purchase or non purchase details here.
Prove what you are implying!
Otherwise your words are TOTALLY MEANINGLESS
Thank you.
Me Too!
Dermawand is great and definitely makes your skin look younger.
It is IMPOSSIBLE to get burned by Dermawand. The people who post such rubbish have got some kind of agenda.
Dermawand emits Radio Waves. How can a radio wave burn? I ask you.
The company is very successful, treats its reputation seriously and any issues regarding payments, refunds, shipping etc are handled best by referring directly to the company.
Any derisory comments here are simply mischief causing.
Thanks.
I have been using Derma Wand for about a week. I am 51 and have extremely sensitive skin with spots of eczema. I cannot even get facials because no matter what is used, it burns and leaves my face raw. It was not the wand that burned, it was the Skin Mist. It burned terribly, so instead of that I just use regular water. Otherwise, I have had no problems using it twice a day. I will leave another post after a month of using it.
I am not one to be swayed by infomercials. But I did purchase the derma wand and I do love it. I'm 40 yrs old and the struggles in my life has takes it's toll. I look much older and worn out than most my age. However I did not purchase it from the ads on tv. I didn't want the hassle of being billed unnecessarily on my card. I did find it on eBay for a complete kit. I began using it the same day I received it. It was an amazing difference. Like I woke up from a very well rested sleep. The only thing I found that was a little problematic was the after cream, that skin quench moisturizer, I did find that my face was tender for a little while after this. So now I use an Olay regenerist combo. Much better results.
I purchased my dermawand back in the mid - 1990's and loved it. Received a lot of compliments on my skin. The bulb finally burned out and i used their warranty / guarantee to replace just this past december 2013. (No, i did not use the dermawand consistently for all those years, so i don't think the bulb would last that many years with daily use.) anyways, i mailed my dermawand to them for replacement of the bulb / repair. I was told to write my check for $34. 95 to cover the replacement and shipping. That was 12. 11. 13.
My check went through my bank on 12. 24. 13. The wrong amount was processed from my check. . . $39. 95. When i called customer service for a 3rd time (Now in january 2014) to ask why the delay in getting my wand back someone finally looked into it more and said that they show the check didn't process or clear. My point is this: my bank statement shows clearly a deduction of $39. 95 from my account and dermawand is saying that the check didn't process. It did process and it clearly show that on my statement. I faxed the billing dept a copy of my bank statement as requested by them. I also faxed a copy of my cleared check. Finally the 9th time i called them, a nice helpful girl asked her supervisor to just send out a new unit. . . This was on 2. 5. 14!
I'm glad i at least got a working unit back, but as of today 5. 27. 14 they still have not refunded my $5. Everytime i call it is always the same verbage: "we forwarded it to corporate and they have to look at the transaction". . . It still shows that my check didn't process ! I've worked in retail for 25 years and this is just ridiculous customer service! With today's technology there is simply no excuse for a company to handle their transactions in this manner! I have to say that even though i like my dermawand and what it does, i will not buy another one when my current one "dies" again! I learned something from this and that is: when making an investment in any product you should consider the customer service side of what you are investing in. . . If there is no support. . . It won't be worth buying in the long run. . . Look for better company. . . And i will. Do your best in researching. I look at reviews on amazon, ebay, etc and see what is consistently being said. If there is a pattern of bad service, bad product it will show. Also, keep good records when you have a problem with a company. Log the date, whom you spoke with, what was said and keep on them! I did try the bbb online to do a complaint form, but it did not allow me to do it because of what items i checked off. I'm going to give the bbb a call and see if i can do anything over the phone. I don't know what else i can do from here, my time spent on battling them is more precious to me now then the $5. . . Though i could use my hard earned $$ more than some big, greedy corporation!
I love my Derma Wand. A friend ordered it for me, and I have no idea why or how people can get burned from it. My face looks great. I use it 2 times a day for 15 minutes, and love getting zapped. I use different settings depending upon my moods, and needs. Do I notice a difference ? Yes. My pores are smaller, and I don't look as tired as I did. I have no intention of sending mine back.
I agree with you Penny. I use it every day and Im very happy with the results. It sure beats paying the salon every week for the same treatment.
Why would anyone say DO NOT BUY THIS PRODUCT? I bought mine 12 years ago. I have used it continuously and have only had positive results. No scam. Nothing dangerous about it unless you are dumb enough to take it in the tub with you. I bought one as a gift for my sister and she has never had an issue with hers either. It seems to oxygenate and firm my skin. Cannot believe some of the ignorant comments here
Love derma wand; wrinkkes gone, lifted contours
I used derma wand twice a day for 7 months and im glad the my face become tighter and glow its not true that it burn the face
I am a trained cosmetician . In using devices like this if one is not careful and slow gping in a new skin care routine you get over sensitivity and may get redness and even slin burn if fairly sensitive to skin care products or skin cate devices of any sort.
In using this type of high frequency devices it is used on clean bare skn, and best to use a conductivity gel for a more soothing favial massage and muscle lifting quality as this device does..
When used on any skin itupe is best to go slow and always use at the lowest level possible when it is a new skin care routine, and not to be used everyday by skin sensitive individuals.
It is best to go slow and allow the skin to rest between sessions and to allow skin to build up tolerance to facial and muss le manipulation going on on top and under the dermal layer.
Sad there have been skin burns by to an intensive use and maybe used too long on facial areas. It is just seconds at each area as we build up tolerence.
I like mine . But I use it cautiously, and consider any medication or time spent in the sun to reuse on my face, and I am a trained professional. Hope this heps anyone considering any type of high frequencey facial device . They work, but must be tended with gentle respect on all skin types.
I use the Derma wand but not every day or twice a day. I use it every now and then, I also don't drink or sit in the sun for long periods of time nor do I abuse my skin, I o use day and night creams with spf, and glycolic acid. I always have been a person that takes care of my face I look 30. I was never burned by using this product, my skin is always brighter and tighter after using.
I never had a burn using this product, I don't use as described by the product but I received positive results from using the dream wand it lightens and tightens my skin. It is not a overnight success it takes time, I also use for about 5 min. Whenever I use it I don't use it twice a day as instructed but when I use it my skin is always tighter and brighter, I do feel a tingling when using, my eyes always seem brighter after using, love this product. Also I believe if you have mistreated your skin for years you can't expect this product to reverse the damage you have done or change bad habits if not regularly taking care of your skin. I also use a day cream with spf.20 and a night cream with glycolic acid this was my routine before I ever knew of a Derma wand, this product just enhances my routine up a level.
I just purchased the Derma Wand from a TV commercial playing in the middle of the night. I didn't want to fuss with payments and decided to pay one time. They did ask me to buy other products, but I said no, no, no. They also asked if I wanted complimentary creams and such and I said yes to this. But they actually charged me around 15$ more for shipping if you say yes to these free products. All together they hit my credit card for a one time payment of $168 dollars. It took about 5 days to arrive. When I opened the box it came with my Derma wand and 5 other types of face products. The first time I used it was in the evening. I followed the directions on the DVD exactly. I looked noticeably younger immediately after the first use. I liked the so called free products but I didn't love them. I thought I would get even better results with a really good home made oil I make myself using essential oils and plant oils. The next evening I used
it exactly as instructed on the video and added some more techniques that they had in a Derma Wand brochure that comes with the wand, that adds the neck and more eye area directions with my home made oil. I could tell that my skin would get a little warm and sensed that you need to use common sense here and listen to the inner voice that says "Thats enough on that spot" and move on to another area. The next morning I used oil of olay for sensitive skin on my face. I looked FANTASTIC. A guy at work couldn't figure it out and asked if I lost weight because you could sure tell in my face. People were complimenting me. This next evening I used it again the exact same way and the next morning I noticed my skin was getting a little dry. My skin still looked tight and lifted but not as good as the day before. Lesson learned. This product works fantastic if you know how to use if for your skin type. I decided to use this about 3 or 4 times a week and to use my own face products. I like the derma wand a lot. It is a great tool to enhance your beauty if you can use it smartly. Don't over use it. I am happy with my Derma wand and at $168 dollars thought it was a steal. Especially since it can sometimes cost that for one professional spa treatment.
I have had my Dermawand for a couple of years now and I love the way it makes my skin feel and look! For those of you that haven't had any results I would ask, did you need it in the first place? I ask this question because I know much younger ladies then myself who try products like this when they don't even have a wrinkle to remove and then say it didn't work. Secondly, for those of you that state the Dermawand burnt your skin, I would tell everyone to always read the instructions carefully. The instructions tell you If you experience excessive peeling, you are using the Dermawand at too high of a setting for too long. If you experience dryness, add more moisturizer after using Dermawand. If dryness persists, discontinue use. Do not use high concentrations of AHA, glycolic acid or other abrasive products. Mild redness is good; however, if you experience excessive redness or swelling, cease use till your skin regains its' normal color and texture. Do not use Dermawand on skin that is prone to excessive amounts of broken capillaries or rosacea. As someone noted above, I am sure some might be allergic to this type of skin treatment. That is why it is very important to follow the Dermawand directions and start on the lowest setting. Not only does this give your skin time to adjust to its' use, it also won't cause severe damage should you be allergic.
Further, regarding the comments about problems ordering Dermawand and being overcharged. I would just say that I ordered it from TV also, paid with my bank debit card and had no problems. However, please note that I kept the product and did not attempt to return it. I hope this helps someone who might be considering purchasing the Dermawand.
I have purchased almost every skin care exercise machine there is since I was in my late 20's and I never had a reaction. Not only that, I am 51 and I feel I have never looked better. I am sorry for those who had a reaction and I am also sorry if you weren't refunded your money promptly because every one's body is different.
I too have tried Derma Wand and I am totally unsatisfied. Do not believe the HIPE! This is not a miracle product and customer service is a joke. They are not helpful at all when you try to return the product because you are not satisfied. Save your money and do not believe the claims of results!
Hi I live in Canada Alberta, I will be 54 in December .2014 I bought my wand and 1 for my friend at are mall in the showcase store the price was $119.99, last year in the summer, I use mine off and on and my friend I think she uses it off and on but, she's 3 years older then me and we have different types of skin like everybody does, I eat more healthier then her because I have a colon problem that's why I can only eat and drink certain things she eats what ever she wants and we both drink a lot of water cause we were told buy are doctors its good for u and your skin we both have health problems take medication, she smokes am trying to stop smoking .As am reading these comments right now am using the derma wand in front of my computer and watching T.V.. too and texting on my cell phone. Well my comment is that am happy with it, it does not burn me so far and. I am very fair skin and real blonde my girlfriend has I think a little thicker skin then me and darker skin then me has brown hair and she is 3 years older then me with more sag in her skin like her cheeks and neck but I don't have that yet, but I know it might be coming soon, we both wear glasses and have wrinkles and bags around are eyes, she told me she wants to get rid of it and we both don't want to look old so when we were at the mall went into the showcase store and I bought 2 of them for us and have that bottle of derma vital with the whole package deal, there was 2 other type wands there but this one was cheaper and am not rich we live on disabilite cant spell very well sorry lol .Anyways The lady that sold it to us in the store said other, ladies bought it and her too and said they like it and it worked great no one has ever brought one back and we know the lady so we believed her honesty .So we both took them home and started to use the wand, neither one of us got burned, and saw results and used it a lot that summer, now with our daily lives we do get busy in life all of us do. But still we have our wands and we still use it every other week when we can at night when we are watching T.V. relaxing on the couch cause we get tired at night cause we are getting old, LoL. But I use mine again today while I was reading the comments online, now it is October 2014 in the afternoon, and felt like using it again .I am not sure if she is still using her wand cause we don't live together but just around the corner from my home. So I decided after reading, everybody comments I thought I would give u my comment on the derma wand and hope my comment goes on here too. So u guys can read my opinion on this machine too. And I love it I have no problems with the wand so far keeping my fingers crossed that it is working for me, cause now a days a lot of women don't like their wrinkles some go to doctors and get Botox but me and my friend we cannot afford it .And I did buy them in a store so I had no problems with the shipping handling or operators at the company don't feel like I got ripped off nothing is broken so far, knock on wood. My wand is working just fine so far with it being so old. Etc. After reading everybody problems u have had I have not. I guess maybe if u guys maybe should have bought your wand from a store like I did maybe u would not have had those problems with u saying u got ripped off or they are no good or a scam or it does not work for u . But u have to remember every women has different skin in life and some of us are healthy some are not some smoke some don't and so on and am trying to write my comment in a very nice way do not want to hurt any ones feelings. Just telling u my story and how I honestly like the derma wand we all have are different problems different situations . So I hope my comment has helped someone out there in the world . Cause I cant keep typing or I would be here all day writing a book lol. But thank you all if u read my comment, on your problems u guys had with your derma wand and those that did not so sorry for the ones . Bye and take care and good luck to the ones that decide to buy one in their future. :}
You can really tell which "comments" are actually placed here by the company reps. Using this site to call people out right liars, sooo pathetic. You're company is so ### and scammy you have to resort to that? happy I came across the REAL comments on here, won't be spending a dime of my money with your company and sincerely hope you are forced to pay these people back. Typically happens with companies based in China, had this issue before.
Anyone who trusts an infomercial for such a clearly dramatized product deserves to be ripped off. If you can take the time to leave a complaint, maybe one should spend a fraction of that time before purchasing ANYTHING from a tv commercial on a Google search to validate the company's claims. To those who keep getting charged for the product to their CC, just call your card company, state it's an unauthorized transaction and have the card cancelled. Next time try nuclear radiation instead of radio wave stuff. Maybe that will fix your brains for thinking something like radio waves will list skin. Or better yet, try jumping off a bridge. Zero gravity on your way down lifts skin too...
THE WORST PRODUCT EVER! I BOUGHT IT FOR A GIFT AND THE PERSON THAT WAS USING IT, NOW IS PAYING A PROFESSIONAL DERMATOLOGIST TRYING TO SOLVE THE PROBLEM. HER FACE HAVE A LOT OF DAMAGES. THE COMPANY NEVER ANSWER POSITIVELY, THEY SAID THAT IS MORE THAN 30 DAYS, SO IS NOT POSSIBLE RETURN THE PRODUCT. ALSO, NO SOLUTION TO THE HUGE DAMAGE THAT NOW SHE HAVE.
DONT BUY IT
PLEASE DONT BUY IT, YOU ARE GOING TO DESTROY YOUR FACE!
What happened to her face? Is she OK now
To all of you who have submitted comments attacking those who wrote in saying that the device caused them burns to the skin by saying 'that is impossible, radio waves cannot cause burns', you could not be more wrong. You do not have to take my word for it, do some research, google it and you will quickly learn that RF (radio frequency) can and does cause burning to the skin. Radio waves are used in medicine for that purpose, cautery, to stop bleeding, so those that said they were burned were in all likelyhood, burned. As well, many of these mail order deals will scam you by not honouring their advertisement and will charge you the full amount, the shipping, and extra. I have had bad experiences also.
All I can say is I look forward to using this wand I use it as ofton as I can, just turned 52 I smoke so I had begon to get lines above the lips, and my jaw and eyes were beginning to sag especially when I was bending over. My skin is very fair, but I have been using it for a few weeks religiously, and love it was hoping to find more uses for benifit my health also wanted to see if there were any negative long term affects that I was not aware of. Thats what brought me to this website. So till I learn of some disastrous affects from the use of this wand I am going to continue to use it and Love it. I'm going go do it now!
I think Derma Wand IS a scam. They keep saying that my credit card did not work. My credit card company said they never received a charge. Actually, I never gave my Credit Card number because it was a FREE trial. So I think this is not legitimate company. Also I see no improvement after 2 weeks of use. Lynda