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Derma wand is a terrible product. Do not purchase it! It's a scam. They would charge your credit card with higher amounts than authorized. They would charge your credit card with things you did not purchase. They would add sale taxes to the shipping and handling when there is no tax on shipping costs.
I authorized a first charge to my credit card for $ 9. 95, however, the charge was made for $13. 55. This is $ 3. 60 of overcharge. They told me that this $3. 60 was sale tax over the shipping of $ 9. 95. So they charged me 36. 2% over 9. 95. They are in california, where the sales tax fluctuates in between 8. 15 - 8. 25%, (According to the county) but they charged me 36. 2% instead.
They would try to upsale things you don't need such subscriptions to magazines and other things.
If you choose monthly payments, they would charge the whole amount to your credit card.
Moreover, the dermawand machine is worthless. It does nothing to your skin in the best of the cases. I have read reports of people saying that the machine damaged their skin. This wasn't my case, but it did nothing to improve it. It was a waste of time and money.
Besides, after you decide to return the machine, they don't want to honor their own warranty. They become so unpleasant to deal with.
The commercial states that they would pay for the returning shipping also, but this isn't true.
When i called to return the product, they gave me a rma number and they told me to use a little return label with a funny barcode in the back of the sales slip. They told me that the postage was pre - paid in that label. In fact, the label was there. I packed the machine, i placed the little return label on the package and took it to the post office.
The clerk at the post office, told me that the label "was not" pre paid and i would have to pay for the shipping. I was not willing to spend anymore money with these people, so i called them and told them to send me a label. They respond that they wouldn't do it.
They are just crooks. One lie after another.
My attorney sent them a letter with all the information, and telling them that if they want their machine back, they need to send me a pre - paid label.
I haven't heard back from them. I have the machine packed and ready to go.
Do not give your credit card number to these people. The whole thing is a scam.
These high frequency machines sell for $ 64 - $100. 00. Go to amazon. They have a wonderful return policy and it's hassle free to return any item to them if you are dissatisfied.
Don't waste your time and money with these people exposing yourself to fraudulent charges.
VERY DANGEROUS I had laser surgery on my eyes then used dermawand******* I developed OPTIC NERVE NEURITIS BOTH EYES===you could see the areas affected around the eye areas I had used it at with picture of ms optic nerve both eyes.
Derma Wand is a phucking rip off TV advertisement scam all the above and below says it all ! no other words needed!
I ordered the product paid the full price and a week or so later they over charged me 49.95 was supposed correct it and then charged me for a second system I never ordered or received. ...
I bought it and as many have said...I too saw results and even got noticeable feedback from my husband. But I too being bullheaded decided to go full force on my face throat and chest, but consequently I forgot to adjust or lower the strength volume a couple of times around my eyes and as a result a day or so later suffered blood in my eye (left), but did not feel any type of pain, and then it happened again. At first I did not connect the dots! Until it happened a third time..My daughter was concern something serious was wrong with me? So then I thought it must be the dermawand? So then I paid special attention to not overdo my eyes and to stay within the instructed area of the eyes and yet I once again had blood in my eye..so stopped using altogether and then began to realize I looked triple older than when I initally started using this product, which concerned me greatly. As I do not want to be enslaved to anything to keep me looking younger. I am looking for long lasting results! So of course posed this question to their customer service and she just recommended I watch the instruction video for proper use and suggested use more custom results. But then she said, "of course you will need to continually use it to keep achieving the positive effects you want". So now I am afraid to continue use, because of my eyes and the rapid aging in my skin after non-use.. but I love their moisturizer and will continue to use that..but now looking for an alternative product to treat skin that will result in permanent improvement of my skin over time. I mean is a good product if you like fact you have to be discipline and virtually addicted to it... but just be careful with eyes..
How do you look now? Do you think it caused fat loss in face?
BUYER BEWARE: I find a lot of these comments hysterical - You can tell when a DermaWand employee responds to the onslaught of "negative" posts and writes a "positive" comment. Their language use is nearly identical to the commercial. (LOL) My advice is to work with a professional and shy away from obvious scam products, especially a company with SO many issues regarding inappropriate billing practices. Better yet... Nothing wrong with a wrinkle or two. Don't let products like this mislead you into believing you need to fix it - Embrace the beauty that you are!
I ordered the Dermawand online and was really excited about using it and seeing results. Well I got charged alright but never received the product called and told them and they stated they had not had anyone with my name and card # order their product well that's funny because you showed up on my card statement and you took my money. Unfortunately I don't have the money to persue the issue legally so I didn't get my money back or the product. Can't say how the Dermawand worked but if it's anything like the people selling it ID say SCAM SCAM SCAM. IM Sorry but when I see the commercial is still running I wanna slap that lifted eye right off of her cocky little face. Ahh I feel a little better
It's weird to read all these bad reviews. I use the dermal wand and really saw results quick. As far a customer service- they never charged my card any amounts that I was unaware of. My sister bought this product but I told her she could just share mine- we live together and she returned it with no problem. Most times people don't read terms conditions or the fine print so clicking ok can be an issue for them if they don't understand what they will get. I don't think it's fair to blame the customer service because of the lack of reading. I found this page because I wanted to give my journey with this product a review and this stuff on hear is just crazy. What's great about this company is they allow you to tried it without charging you for a month. I recommend just trying it because it worked for my sister and I and it might just work you. Good luck guys!
I strongly disagree with the negative reviews. First of all, they are not a scam. They charged me exactly what they said they would charge. I purchased a unit and if you use it twice per day, every day, as it tells you to do, you will have excellent results. You cannot use it for two weeks and expect a forever miracle. If you want results, you can't be lazy and stop. If you want miracles, go and have extreme surgery. If you want excellent results, use this unit twice daily just as it tells you to do. It has made me look 10 years younger and more. The people who are NOT having results, are those who are NOT using it correctly. Believe me, you will have beautiful results. I would NOT be without it and am getting ready to purchase another one so I can have one on hand should something happen to the one I have. I refuse to be without my DermaWand. I love it. Thank you DermaWand!
I would love to purchase on; however I'm reading all of these comments that some are great and than some are horrible. I'm not sure what I should do now. The great thing that I see is that Amazon is selling the DermaWand for $144.00 for the Deluxe purchase. But I'm a little sad about if I should purchase it or not?
I did not like the product, sent it back within their 30 day return policy and guess what my card was charged $39.99 and now trying to get them to refund that charge.Sent everything back as instructed also sent original paper work so they knew my acct. Not a happy person right now, I will maybe learn the hard way about trusting these types of companies, to bad the Derma wand company does not read these complaints, they need to.
i was scammed from Derma WAND sales women would not let me get a word in, I told her i changed my mind but she had already had asked me for my credit card # for 44.00$ then 3.25 $ for a magazine club i told her i didn't want another 19.95$ for Travel Leisure Club for19.95 $ another 59.00 then 2 payments of 39.99. I was so mad i called my Bank they sent me to the Fraud Dept. a stop was put on Derma wand and they refunded me my 44.00$ instantly, Do the same call your bank all banks have a fraud dept...
I called yesterday and told them I had sent it all back and the man would not let me get a word in either ! Told me he wanted the tracking number right now, said I didn't have it in front me, told me "Well you better get it in front of you !".Well as they say the stuff hit the fan ! Told him not to speak to me in that tone of voice.I will also contact the fraud unit at my bank...thank you
You go, Girl!
Je possède le derma wand depuis des années et le résultat est positif j ai beaucoup de ride autour de ma bouche et quand je l utilisé souvent elle s'estompe de plus elle relève mes yeux tombant j'adore et recommande ce produit es résultat sont surprenant .alors je ne comprend pas tout ces commandaient negatif.
BEWARE THIS PRODUCT EXPLODED ON MY FACE WHILE I WAS USING IT AND IT CUT MY FACE... I contacted derma wand in Jan 2016 and NEVER heard from anyone. Then after I left a review on their site a month ago, I heard from a customer rep. All she did was ask me for a receipt and I told her I didn't have it and she told me to contact ALL my credit cards and find it. I told them I cancelled some cards and could not do that. I did everything they asked and sent them the pictures of the cracked wand and of my cut face and never heard from them again. DO NOT BUY and the WORST customer service... They refused to even give me my money back.
I just purchased the dermawand a few months ago and the bulb went bad right away and when I called them to exchange for another one, they send me another one that I can't even open the cap. I haven't tried it long enough so say that it worked and it's broke already. I guess it's scam. Don't get fooled, if you just purchased it recently, return it right way.
I bought my Dermawand on Ebay for 99.00. I've been using it for 4 weeks, twice a day and for 15 minutes each and have not seen any improvement. My wrinkles are not smaller, my pours are not smaller I'm reselling it on Ebay.
Thanks for posting
It will only allow me to vote negatively, why?
The company is not interested in their customers! I contacted them for replacement of the bulb for the second time. You must pay for the bulb and shipping to have it replaced. They said they could not find my account so they could not replace my glass tip. I have only had two addresses and it has to be under one of those. The replacement bulb is definitely under one of those. Then she told me she has no info prior to 2013. What? If you purchased your Dermawand prior to 2013 they will not repair a broken tip! The tip has broken both ties I have accidentally dropped it in 10 years. One rep told me I should take better care of my Dermawand. What a [censor]! Why don’t they make the tip out of a material that won’t shatter? Is this a marketing tool? Well, I won’t be replacing! That is for sure. This company stinks! No customer service!
Everything about this company is crooked. I have never felt so stupid and helpless since the day I fell for that infomercial on TV. I have never called to order such an expensive product but little did I know that the 3 payments of $30 they touted was just the tip of the iceberg. Once they have your credit card number they pile on fees and subscriptions to things I didn't even know they signed me up for it. It was at Christmas time when I was busy and didn't pay attention to what they were doing until it was too late. They've taken over $200 off my card in 2 months and I'm still on the hook with them as they told me another shipment of the creams was coming and I can't cancel it until it comes to my door. They're a slippery, disreputable company and I think any good reviews they are getting are from their legions of employees working for them.
Buyer Beware. Terrible customer service. I never received the product, then got sent to collections for not paying for it. I called customer service twice. One person hung up on me. Both only look at their computer and repeated again and again what the computer says, which is wrong. They won't let me talk to a supervisor, nor will let me contact anyone who can take the account out of collections.
HORRIBLE EXPERIENCE! Do not order. My mom had to cancel her credit card. They would not stop charging her. First $30.90, then $44.90, then $59.90, and finally $39.95 before she canceled it. She returned the first shipment and refused the other two. RIDICULOUS!
ICTV Brands, Inc. aka ICTV Dermawand practices egregious sales and business practices and to date the BBB, Complaints Board, and various other agencies refuse to seriously investigate the numerous complaints against this company. Why? Because ICTV is such a large company and is truly BIG BUSINESS.
After seeing an infomercial on TV, I called to ask a technical question about the product. The individual who answered my call clearly did not know anything about the product; he was merely an order taker. I told him that if he didn't know anything about the product he was selling, then I was not interested in the product. Approximately, 10 or 20 minutes later I got a call from a woman who told me that she noticed that I had called regarding the Dermawand and that I had not placed an order. I told her I was only interested in learning the technical aspects of the product. She proceeded to conduct a hard sell. She answered my question and told me that if I did not "love" the Dermawand that I could return it after for 30 days at no out-of-pocket expense (including shipping to return it; I specifically asked her). I agreed to try it for 30 days. She proceeded to sell me other products and asked me if I would like to purchase the Dermawand for my friends. I declined. However, I did agree to an extended 5-year warranty, which was part of the total price of $158.74.
When I received the item the Dermawand came to me in a plain shipping box. The Dermawand was not packaged in any type of professional manufacturer's packaging. The cord was loose, the items scattered in the shipping box. Also, according to the directions, the Dermawand was supposed be given time to warm up. The Dermawand I received did not require warm up time.
Three days after purchase, I called to request a return authorization form. I was told that I would have to return it at my own expense; whereupon an argument ensued. I often record telephone conversations, however at the time I placed the order for the Dermawand, I was not prepared to record the conversation. So, I lied and told the woman that I would be happy to replay the conversation of the original order where the seller told me that there would be no out-of-pocket expense to return the item, if it was returned within the 30-day trial period. She immediately told me that since I was recording the conversation (which I was not), she could no longer speak with me and hung up. They have since blocked my telephone number, I am unable to contact them.
I reported this to Chase and disputed the charge. They see fit to honor this merchant. Clearly Chase does not respect customers in good standing.
I have investigated ICTV Brands, aka ICTV Dermawand and learned that there have been many complaints against them. The Securities and Exchange Commission sued them in 2010, 2011, and 2016. I am investigating whether I can join a class action against this merchant. It surprises me that their infomercials continue to be run on TV.
It is worth noting this website: Dermawand — dangerous
I have had the dermawand for about 8 to 10 years. I used off and on and was happy with it when I did use it. However, I accidently dropped it on the counter while using and the bulb got broken. I called about getting a repair and they couldn't find my info. They (Melody with customer service) told me that I couldn't get it fixed without proof of purchase and I would have to buy another one. THAT is unacceptable! Like I'm going to have the receipt from that long ago! Most likely they only retain your info for a short time so that they can get more money out of you because you would have to buy a new one if you ever needed a repair! They just lost a customer!
Hi there...I purchased wand...did your face every breakout...like a rash?
Hello. I bought my Dermawand at Bed Bath and Beyond. They retrieved it from a locked cabinet. The box contains the wand, a carry string bag for wand, trial sized pre-face treatment, and instructional papers w/ DVD. The papers indicate that other lotions may be included. My box was not sealed. I'm curious to know if my box had been tampered with.
Please stop sending me the product and stop taking money out of my account. Thank you.
La Shawn Henderson stop taking funds from
U S Bank thank you
I have numbness in my mouth...upper teeth and gums...does anyone else have this? If yes, how long does it last? It's been 4 days and it's driving me crazy.
Yes I Purchased the derma wand it was AWEFUL I followed the directions. It burn my skin and left burn marks I was injured by this terrible device!
I brought a derma wand pro on 3/17/24, on 04/12/24 it stopped working. I’m disappointed because it really does work for me . I believe it the cord it’s to short it doesn’t stay in the socket.
This was a gift and I don’t have a receipt the item was brought for me .
kroots153@gmail.com