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DermStore Customer Service Phone, Email, Contacts

DermStore
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www.dermstore.com

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4.5 10 Reviews 45 Complaints
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DermStore Complaints 45

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J
7:33 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

DermStore Container not full

I purchased over $500 worth of products and one of the products did not even last a month and it actually felt light when received. I called to advise of this issue and thought that they would send me another one in good faith. They put me on hold for about five minutes and then said they were sorry, but the best they could do was give me 15% off anothe bottle. It was crazy that they did not even care that I had spent over $500 and would come back with additional orders. These people don't care about customer service and I would suggest that no one orders from them again . . . . I will NOT, and I plan on telling all my friends about this scam. By the way, the product cost $90.25.

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S
4:36 pm EST

DermStore I do not think I will order from them again

I actually never placed the order. When I was putting things in my shopping cart, I was under the impression that I was going to get 15% off my entire order because I had filled out a survey. But, the 15% was only if I was going to buy the same product that I bought before (which I would not as I was dissatisfied with the product).

When I found that out (I had called them because I though their site was malfunctioning by not accepting my 15% off code) I minimized my shopping cart and sort of forgot about it. A few hours later, my computer had a pop up that said I needed to update some software, so I did so and that required me to restart my computer. I never actually finalized my order and was on the fence about it because I wasn't getting the 15% off. I was going to look around to see if I could find the things I needed for a better price.

I never received an email from Dermstore saying that they processed my order. A few days later, the order just CAME on it's own and on the same day, later, I got a tracking number from Dermstore saying my order had been processed and was ready to ship and they gave me a shipping number, BUT THE PRODUCT WAS ALREADY HERE!

They charged my credit card and even though it is products that I would use, I do not think I will order from them again because they will just send you anything they want to without you getting a chance to confirm with them.

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J
5:41 pm EDT
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Purchased a product and dermstore added an additional product as a 'promotion' and charged my credit card for it without permission. The order confirmation I received initially indicated only the charge for the product I actually ordered. The ‘promotional’ product they sent was opened and unsealed intended for eye use. When I emailed them several times they...

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5:25 pm EST
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I was put on an automatic order status without my permission and they kept send ing me the items monthly. This added up to $400 and they were still sending them, I could not complain through the website (not functional) or phone (please hold) click. Or email, no response and non existant email address furnished. They are a fraudulent company, no online...

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M
6:34 pm EST
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The complaint has been investigated and resolved to the customer’s satisfaction.

DermStore Bad business practices

The company offered a free trial and then set up an account for future shipments. After the first shipment arrived I attempted to log on to my account and couldn't. I called the 800 number and was told the system was updating and I should try again later. This happened several times and I've since received 3 shipments from this company and have tried to cancel the account each time and get return authorization to ship the product back to them. I finally reached a person today who asked enough questions to realize I was on the wrong website. Now I am only going to get reimbursed for the last shipment and store credit (which I don't want) for the previous two. These people are rude and not helpful. I was also told that the first person I talked to today had canceled my account while I was talking to her. That was by a supervisor that I had been talking to for more than 10 minutes. I said I hadn't received an email confirmation yet and she said the account had been canceled 6 minutes prior. I was on the phone with the supervisor at 1:27 pm Eastern time for more than 10 minutes by that time which means that the CS Rep hadn't canceled my account when I was talking to her as the supervisor said but only after I had been talking to the supervisor for some time already. It's 1:48 pm Eastern time right now and I still don't have a confirmation that my account has been canceled. It's an automated system so who knows when I'll get the email

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Olga Suarez
Miami, US
Apr 01, 2024 12:35 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I contacted Pandion regarding my package and was advised that the same was lost in Transit. The tracking# 2P100000148772705 on or about 03/02/2024.

Please, once this is confirmed at your end, contact me as to a replacement as soon as [possible.

Thank you in advance for your cooperation.

Olga Suarez

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Behi1990
Marietta, US
Nov 29, 2023 12:02 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Muly account is blocked.

I returned 15 items to return department.but after more than 1 month ,the money did not refund to my bank account.

No body respond to my problem in this issue.

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About DermStore

Screenshot DermStore
DermStore is an online retailer specializing in professional-strength skin care products, hair care essentials, and cosmetics. The company offers a diverse selection of products from a wide range of brands, catering to various skin types and concerns. Customers can find a variety of items including cleansers, moisturizers, serums, treatments, and tools designed for both daily skin care routines and targeted solutions.

In addition to skin care, DermStore provides a selection of hair care products such as shampoos, conditioners, styling aids, and treatments aimed at improving hair health and appearance. The cosmetic offerings encompass makeup for the face, eyes, and lips, as well as tools and accessories for application.

DermStore also features a subscription service called the BeautyFIX box, which delivers a curated collection of beauty and skin care products to subscribers on a monthly basis. This service allows customers to explore new products and brands regularly.

The website includes resources such as expert advice and product reviews, aiming to assist customers in making informed decisions about their purchases. DermStore emphasizes the availability of authorized products, ensuring that customers receive genuine and safe items.

Customers can shop at DermStore through their online platform, which provides a user-friendly experience with various filters and search options to help find products that meet specific needs and preferences. The company offers shipping options and customer service support to assist with any inquiries or issues that may arise during the shopping process.
How to file a complaint about DermStore?

Here is a guide on how to file a complaint against DermStore on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account yet, create one to proceed.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with DermStore in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with DermStore. Mention key areas such as transactions, the nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps carefully to effectively file a complaint against DermStore on ComplaintsBoard.com.

Overview of DermStore complaint handling

DermStore reviews first appeared on Complaints Board on Dec 7, 2010. The latest review Mixed Reviews Reflecting Customer Experiences was posted on Mar 8, 2024. The latest complaint Very bad experience was resolved on Feb 24, 2016. DermStore has an average consumer rating of 1 stars from 355 reviews. DermStore has resolved 4 complaints.
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  1. DermStore Contacts

  2. DermStore phone numbers
    +1 (800) 213-3376
    +1 (800) 213-3376
    Click up if you have successfully reached DermStore by calling +1 (800) 213-3376 phone number 0 0 users reported that they have successfully reached DermStore by calling +1 (800) 213-3376 phone number Click down if you have unsuccessfully reached DermStore by calling +1 (800) 213-3376 phone number 0 0 users reported that they have UNsuccessfully reached DermStore by calling +1 (800) 213-3376 phone number
  3. DermStore emails
  4. DermStore address
    1960 E. Grand Ave. 6th Fl., El Segundo, California, 90245, United States
  5. DermStore social media
  6. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jul 13, 2024
DermStore Category
DermStore is ranked 2 among 117 companies in the Skincare category

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