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Dick Smith Electronics

Dick Smith Electronics review: Customer service dick smith.

L
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8:45 pm EST
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I bought a steam deck for my husband for xmas, but i accidently bought the wrong item so i tried to cancel the order before it arrived with no luck. I recieved the item and returned it immedietly with constant emails to dick smith outlining my mistake, i have sent about 10 emails since the 20th dec to swap it for the other item which im happy to pay more for as communicated. I have had vague replys maybe 3 emails from dick smith asking for info i have already sent them, im going around in circles, there are no numbers to call. Im out $900 and they have the item. I am absalutely gobsmacked at how a business can operate in this manner, doqn right ignoring customers. I have already made them aware that they are in violation of there consumer guarentee aswell as dick smith staff conduct.

I have still had no contact from them amd it is now 30.01.2024 . I started this process on 20.12.2023.

Absalutely will never shop at dick smith ever again. Also very convenient that the price of the steam deck reduces 1 day after purchase.

Claimed loss: $900 and a gaming console.

Desired outcome: My money back or a legion go.

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  1. Dick Smith Electronics Contacts

  2. Dick Smith Electronics phone numbers
    +61 398 942 099
    +61 398 942 099
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  3. Dick Smith Electronics emails
  4. Dick Smith Electronics address
    372-394 Whitehorse Rd, Nunawading, Victoria, 3131, Australia
  5. Dick Smith Electronics social media
  6. Rachel
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    Dec 17, 2024
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Dick Smith Electronics is ranked 103 among 125 companies in the Consumer Electronics category

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