DigitalProductKey.com
Reviews and Complaints

Scam alert! DigitalProductKey.com gave me a broken key and won't give my money back. I think the good reviews are fake.

I bought something from DigitalProductKey.com on 1/7/22, but I didn't know that the product wouldn't work with ***. They sent me an email saying they could give me a coupon, but not a refund. It seems like a scam to me. If I'm not happy with what I bought and can't use it, they should give me my money back.

I got software from this seller from a censored ad. The software was a specific office suite for mac. I downloaded the software onto my laptop with the product key provided. There was a problem registering the software so I had the seller remote access my computer to resolve the issue. Their IT technician told me the software the company sold was for developers and the sale to me, the consumer, was illegal. Therefore, it couldn't be registered or used. They advised I should buy from a reputable dealer. I contacted this company for a refund and they refused.

I bought software from DigitalProductKey.com (aka ***). The software didn't install on my computer, so I chatted with their support who gave me a link to their tech team. They wanted to access and control my computer remotely. I didn't like that idea, so I asked for a refund right away. The company's website says they will refund within 14 days (cf document). I've talked to them 4 times, and every time they reply, they don't mention the refund and just send another link to control my computer. That's not what I want. The company promised a 14-day money-back trial, and I want that.

I bought a premium digital key for my operating system, but my PC isn't compatible. I can't use the product. I've spent days trying to get a refund, but they refuse, claiming the key was delivered. Their policy allows refunds for unused keys. I haven't downloaded the software, so the key is unused. It's frustrating and feels like a scam. There's only a non-working phone number and an ineffective chat for contact. Product_Or_Service: home premium license key Order_Number: N/a Account_Number:

On June 29, I bought a digital key for "Publisher 2016" software from DigitalProductKey.com. I tried to install it on my laptop, but it didn't work. So, I filled out their online form to return the software. I couldn't reach them by phone, so I sent them 5 emails asking for a refund. It's been almost two months, and they still haven't given me my money back. They charged my bank $49.00 plus a $3.00 fee. I just want my money back because their product never worked. They keep asking me for pictures and using other delaying tactics. Can someone please help me? Thanks

I bought 2 keys for Windows 7 Pro from DigitalProductKey.com. The keys didn't activate Windows 7, they were invalid. I emailed them but got no response. So I chatted with them instead. I asked for a new key and the lady asked me to send her the key. I did as she asked, and then she requested an installation ID to verify the key. After doing what she said, she told me the key was defective. Then she asked me to go through the same process again and send it via email for verification. This was frustrating. I didn't make any progress with her. After about half an hour, she stopped responding. I gave up. Now, someone has tried to use my credit card for unauthorized purchases. I suspect this company is using my credit card illegally. Tomorrow, I will contact my bank to get a new card. This company should be shut down.

I bought a product key for a software on 1/15. The key didn't work. I chatted with the vendor online, and they directed me to email tech support with a screenshot and wait for a reply. They didn't respond for hours, so I contacted them again. They reviewed my email and attributed the issue to a technical glitch. They asked me to wait an hour and try the key again. Despite multiple attempts over the weekend, the key failed. I reached out to the software company directly and provided the key. They confirmed it was invalid and unusable. I demand an immediate refund and wish to warn others that this vendor is unreliable. Prompt resolution of my problem would have been preferable. I suspect this business is defrauding many customers.

I got a different software than I bought from digitalproductkey.com. They took my money and said they would give me the right software, but they sent me a different one. I downloaded it, but it doesn't work for what I need. I told them to send me the right software or give me my money back, but they ignored me. They didn't say on their website that they are in Germany, so I didn't know. If I had known, I wouldn't have bought from them.

I bought a product from digitalproductkey.com on Oct.28, 2020. It was a license key for *** 8.1. I decided to ask for a refund, as the website said I could get one within 30 days. I emailed the company, but when I requested a refund, they tried to explain how to use the product key instead. I told them again that I wanted a refund, and it took them almost a week to finally agree to give me my money back. It's not fair because I don't want to waste my money, and I wouldn't have bought it if I knew I couldn't get a refund. It seems like a scam and false advertising because they clearly state that they offer a 30-day refund policy. My Product-ID is ***. I'm not happy with the service, and all I want is my refund. If someone can help me, I would appreciate it.

I was promised delivery of my purchased software within 10 minutes from their online chat. It took 24 hrs. & I had to purchase elsewhere. This was fine as it was early in the morning. I needed the software for a business customer & had 2 hours to implement the program. Well, I had to go elsewhere. After making the purchase from another source, I asked for a refund. This was even before I received the order from them. It has been over 2 months now and I have no refund. I was promised a refund and also signed a Declaration of Honor form that they emailed. No refund. At this point, I don't know what to do but report them. I have all emails from them stating that they will refund the purchase. From email below on 11/5 5:55 AM, Digitalproductkey Support wrote: 'Hello, Thank you for contacting us. We would like to inform you that your refund has been processed yet after verifying with our bank the charges were disputed on your end please make sure that you cancel the dispute so the charges can be reversed. Best regards.' Today I received an email stating the following: On 11/12 7:46 AM, Digitalproductkey Support wrote: 'Hello, Thank you for contacting us. There is no proof that you have not used these keys. We would like to inform you that once you have received the license key, it is no longer possible to cancel the order and that the license keys that are sold and received by email cannot be returned, as the license can only be sold once and cannot be resold to another customer. Therefore, we regret to tell you that the refund is not possible in this case. Best Regards.' I have not used the product and signed a 'Declaration of Honor' attesting to this which I have included.