Dillons
Reviews and Complaints

I went to the Dillion's that I prefer to go to that is nearest to my house. My mother lives in Florida where there is no Dillion's near her and is a valued customer with a Dillion's membership, so she sends me checks that she receives in the mail so I can use them. When I went to check out my items in the self checkout line I asked the attendant to process my checks like I have done 100 times before. She was extremely rude and would not even look at me because it seemed she had just gotten off the clock. She did not explain to me why I could not use my checks and completely ignored me. While I stood theee asking questions and telling her my situation with my mother and that I have done it so many times before, she removed her Dillion's shirt and continued to check out her cigarettes and ignore me. She only said "nope. Nothing I can do about it." I was not being rude to her but received an attitude in return. I work in customer service myself and would have apologized for the inconvience and done anything I could to help the customer and I have never felt so disrespected by someone in my life. I left without my items and extremely upset with how I'd been treated. I also have a Dillion's membership and am a valued customer. My mothers money is not supposed to be thrown away and ignored. I want to be reimbursed for the $50 in checks that are now going to waste and never return to this Dillion's again in fear I'll be treated poorly and completely ignored by your staff again

I have a complaint regarding an incident that recently occurred when I visited my local Dillons store in April 2017. After I ate in their cafeteria area, I still had a sports drink that I purchased at the deli that I did not completely finish drinking. So I put it inside a Dillons bag (with the receipt), then in a shopping cart, and left the cafeteria area to enter the store because I had to use the restroom. It was there that a worker (who I think is a supervisor?) named Amanda sternfully did not move out of the way for me to proceed, stopped me immediately and said that I can't bring shopping carts into that area because it's "high traffic". I don't know why she called it a "high traffic area" because it would be placed in a corner that would not really be blocking anyone or anything and would only be left there for a minute while I went to the restroom. In fact I often see many people put their shopping carts in that same corner when they use the restroom, as well as workers who temporarily place their large rolling carts (that contain cleaning materials or merchandise to unpack and load on the shelves) in that exact area too. So I said "Nevermind. I'll just go to the other women's restroom instead." (Located closer to the Pharmacy section) She followed me all the way over there and then stopped me once again. This time, she practically ran after me and shouted: "Why is the bag going in the bathroom?!" I explained to her that I was taking it in with me so nobody would snatch my drink while I was away, which could possibly happen if I left it in a shopping cart unattended. She demanded to see inside my bag. Once I showed her my receipt from the deli as proof of purchase (with the date & time on it) and that the only thing inside of my bag was a drink that was already half empty, she just glared at me and left without even apologizing. I understand if she was just checking things out but I still think it was very rude of her to suspiciously follow me around the store, presumably accuse me of shoplifting and embarrass me like that in front of so many people, especially TWICE. It was also wrong to not even apologize for any misunderstanding, even after I showed my receipt. I certainly had no intent in doing anything wrong that day. All I wanted to do was go to the restroom after lunch. I live within walking distance of Dillons and frequently shop there. I go to the deli area almost on a daily basis to eat lunch. I was perplexed at this incident because I figured that by now pretty much every employee there should recognize me, appreciate my business, and not display this type of offensive, unprofessional treatment which is borderline harassment. Thank you for listening to my complaint and I sincerely hope any incidents like this won't happen again in the future.

Brenda veileux that works at Crawford dillions in Salina, Kansas she kept glearing at us and giving us dirty looks its kinda like she's flaunting herself kinda like ha ha. her and her friends messed us out of alot of money she caused me and my fiancee to lose our home from the scam. I have proof that she was involved but dillions on Crawford is closer for us to get to and we don't have a vehicle or transportation.and were in that store regularly please make her stop glearing at me and my fiancee and to quit giving us dirt looks.any help in the matter will be extremely appreciated I reported Brenda to dillions about the scam I forgot who I called.

I work second shift so most of my grocery shopping is done after 11 pm. This store is open 24 hours a day so in order to avoid the WalMart crowd I stopped in here. Apparently someone has decided that it is a good idea to turn off half of the lights in the store late at night. Also the only check out option is to use the u scan while the one employee watches us. I have been against the u scan always. It takes away jobs and I feel that if I take the time to spend my money here I should at least be able to have someone run the cash register. This has happened to me twice . The second time they had about 30 people in line and most of us just layed our groceries down and left. Great customer service huh?

I am 72 years old and have shopped Dillons all my life. I am about to abandon this company. Dillons is abandoning thriving neighborhood stores and building fringe superstores. These huge stores have much more space (too much in fact) but less choice in merchandise. Long established items and brands are disappearing while the shelves have huge sections of redundant items rather than choice. Clearly the corp. is contracting with a few chosen brands and excluding others (amazingly, they have even reduced the number of their own - Kroger - brands). Human checkers have been reduced in favor of automated machines. Long lines are the rule at almost any hour of the day and night. Any complaint to a "manager" is met with a shrug and an explanation that they can do nothing - decisions are made at central headquarters. What the hell do they manage?

Dillons has managed to swallow or edge out competition so there are few alternatives and the company knows it and acts like it.