DirecTV review: early termination fees 56

My father called DirecTV to get the basic satallite service for $29.99/mo. The installer told him it was broadcasting in Spanish only, a language my father does not understand. The work order specified, in error, that it was to be in Spanish and the installer could not change it.

My father called DirecTV asking them to fix their mistake. They sent another installer out who changed the dish and installed two boxes and his monthly bill jumped to $49.99 even though he just wanted the $29.99 package to be broadcast in English. He then cancelled and returned both of the boxes and the remote controls the day after receiving the FedX boxes from DirecTV.

They are now trying to collect a $480 ETF. They charged his credit card . I told him to go to the bank and have the charge reversed. The bank cooperated and charged it back. My father has had the account turned over to three different collection agencies, each of which we notified that we did not owe the bill and had no intention of ever paying it. We just got another letter from DirecTV demanding payment of the $480. No way are they getting that money. Our next step is to sue DirecTV in small claims court to stop the harrassment.

I totally agree...I've had direct tv servi e for two months and I've lost my satellite feed three times over this three month period, which means I've been without tv Fri through Mon or Tues depending on when they could get a serviceman out...

I want to discontinue my serice because it's out 35% of the time and they say I'll need to pay a $400 early termination fee which was also never pointed out until now.

Yes, CABLE TV is looking GOOD...and wish I could find a way to make the change back...Direct TV won't even tell me how many times a customer needs to be without service before we can take action against them for not providing a service they promised...I feel if someone is without service 35% of the time that the early termination fee should be waived...

I now need to leave and go find a friend who has calble so I can watch tv...

I had canceled service with this company due to being mislead on rates through a bundled package with AT&T. I was not informed of these additional fees and rates until the installer completed installation and then refused to take back the equipment. He advised I needed to contact AT&T on the following Monday as it was a Friday. It took me three business days from the date of installation to make contact with Direct TV and AT&T to find out who I had to actually cancel with. Now Direct Tv is trying to collect for two years of service on a contract I did not sign and did not agree to. The original set up was through whitefence. Fees were not discussed and as I stated Once I found out the additional fees I canceled within Three business days. Now I have Allied Collections calling my husbands work number trying to collect on services not received nor agreed to. I did file a complaint through the BBB and Direct Tv is unwilling to settle this. They are attempting to collect over 520.00 dollars. DO NOT DO BUSINESS WITH THIS COMPANY

I got Diert TV service in April 2007 and reguested a Dvr recorder. I paid over $200 and was told I was purchasing the recorder. However, the recorder was defective and I returned the unit as per their instructions and they sent me a new recorder in Sept 2007.

I stay with their service until Dec 2009 ( well over the 2 years) and was threarten if I did not return all the receivers they would charge my credit card $400 for the recorder. So I returned all the equipment so I am out the $200 I paid for the dvr recorder.

I then received a bill for $186.90 I contact billing and was told I owed $120.00 for early termination because without my approval or consent my 2 years started when I received the new recorder. The extra 26.90 was for service. I paid thru 12/15 and canceled on 12/16 so 26.90 was one day fee?

I contacted billing on Sat 1/23/2010 on was advised they were ajusting my bill and the bill was corrected and I owed nothing. However, Today just2 days later I got a call from their collections dept saying I still owe ALL FEES .

I can't believe this company gets away with these under handed practices! Their equipment broke I got a new one but now I'm out the $200 they have the recorder and I OWE THEM!

Something must be done to stop these big companies from abuse of power and extending agreements because of their defective equipment.

You can work with them to serve out the remainder of your commitment, if you want. Though it would leave a bad taste in my mouth, I'd rather be charged and get something in return (tv service) than pay a fee and get nothing.

I called directv 7-6-10 and was told it the cost to cancel will be 100.00 and they will send me 2 boxes to return their units .
Today I called and was told it will cost 180.00.I have 2 units in my home 1 has not worked for 8mos.I called for service and was told
it would cost me 149.00 for a service call the box did not work.I called again and again and was told thay would send me
a new box I never recieved any thing from them expect a higher and higher bill and a run around.i want out of this mess.
I am willing to pay 100.00 for nothing since I have be paying all this time for 2 units when I have only 1unit working.
But not 180.00 to these crooks.I am reporting this to B.B. and consumers avcDO NOT GET DUPED BY THIS COMPANY AS I HAVE

Everybody should contact their State's Attorney General - ask if the office has a "Consumer Protection" division or something similar, and then file complaint forms there about "Unfair Trade Practices" concerning DirectTV. Maybe the Attorney's General from several states can get together and stop the crap that goes on.

The worst customer service I ever had in my whole life ! We had direct TV for 15 days. On the 15th day I called the customer service and cancelled the service. The customer service agent told us that we have 15 days to cancel and we are doing it on the last day and termination fees won't apply. We spent 30 mins. with him explaining why we are cancelling the service etc. This happened in Match, 2010

After few months, my husband's credit card was charged with $400+. I called the customer service and asked them why. They said the grace time for cancelling is 24 hrs! Unbelievable...I explained her that since the agent I spoke to orginally told me that there won't be any cancellation fees. Because of that I decided to cancel the service and make some other arrangements for my TV service. She bluntly told me to talk to billing dept. and transferred my call. The agent in billing dept. kept telling me the 24 hrs. notice period. I told her I wish to talk to her supervisor and discuss. And the supervisor came on the phone and asked me "This is regd. termination fee ?" and he kept on typing in his keyboard. He didn't say anything after that. I could hear the keyboard sound, which went on for 5 mins. And then, he disconnected the call. I called back again and asked for the supervisor who was talking to me. The agent refused to connect me to the supervisor and simply said "my supervisor said you will get your money". I asked her "Are you lying to me ? ". She got scared and connect me to the supervisor. The supervisor acted as if he doesn't know me at all and refused to answer me when I asked him "Were you guy who was talking to me earlier ?". He kept telling me the same thing about 24 hrs. grace period. what a worst customer service ! I would never ever try Direct TV in my whole life ! Stay awy from this crap...

These guys are total scammers...no wonder there is a 50 state wide class action lawsuit filed against them.

I moved into a apartment that didn't allow drilling into the building, so I called to cancel my service and explained to them what was going on. They said that they would charge me for the cancellation fee regardless of whether it simply could not work at my new apartment or not. Horrible customer service, I will tell everyone I know to stay away from Direct TV.

Lol contracts don't suddenly change because you move. They have contracts for a reason. Do your research and grow up.

Direct TV is ripping me off, saying that I owe them a $360.00 early termination charge, stating that I agreed to a 2-yr service agreement, which I did not...My A/C# was [protected] Melvin Magner...Service address was:1435 Willow Ave, Des Plaines, IL 60016...I knew when I moved into this address that it was to be short term & no where near 2 years, one of many reasons that I never would have agreed to this deal...I ordered service thru AT&T, who partnered with Direct TV for this service...I never was verbally told about a 2-year agreement, I never received an e-mail about it & I most definitely never signed such an agreement...Direct TV is taking a position as though an alleged e-mail that was sent to me is a binding contract, which it is not, because I never received it, never agreed to such a thing (nor would I have) & they have NOTHING to establish proof that I agreed to it...e-mail's are consistently lost in the shuffle of spam & junk folders, etc...and certainly cannot constitute a binding agreement...They actually should be sending me a refund of $30, once this ridiculous $360 charge is removed...I can be contacted at: [protected]

After YEARS of DirectTV "service", I've discovered that their "annual renewals" INCLUDE and annual renewal of the early termination fee! Rediculous! Futher, a recent failure of thier DVR took the about two weeks to send someone out to repair it - and they substituted an older model. Wonderful, you get to pay more for less service!

I am going through the exact same thing...being charged for a cancellation fee I knew nothing about. These posts go way back...anyone know of any recent findings on this issue?

We have been using a Roku box ever since...Netflix streaming hulu etc...you pay 60 to 9 bucks for the box and it runs off the house DSL which is something we will always need. if your into more basic TV type programing you buy a subscription to Hulu plus for 10 bucks a month or so.

I called Direct TV today on 6/8/16 do to my account. I'm being charged $88.18 for my bill. Not only that. Your company has taken out from my account in one month 140.21 so I think that wrong of them to do.. with that amount the company should add that to my account because I that's disrespectful...