DirecTV review: service 33

This company has the worst customer service and satellite service I have ever come across. I signed up with them for the NFL Ticket leaving Dish Network. Big mistake! My original order was not carried out. The day I was to receive service the installer never showed. I called back to see where he was and Direct TV had no order in the system. I had to make a new order and they charged my card twice for installation. Finally, I get installer to show up and it takes him all day from 8am to almost 5pm. Two of the tvs were not coming in clearly. One tv you couldnt even watch. I had to make several calls to get anywhere to fix the problem. Two "experienced" techs came to my house and said I had no ground wire and that was causing the interference! I had Pacific Power and an electrician check my power and it was fine. I called yet again and they told me a case manager would call in the next two hours to resolve issue. NO ONE EVER CALLED ME BACK. I finally call to cancel service and after an excruciating hour and half I get them to waive fees for service and the cancellation fee. I await packaging to send back equipment via FEDEX. It takes them over a week to send this return packaging. Then they only send me one box and I have three receivers to send. Idiots! I received return packaging today and get a fraud call from my bank saying that DirectTv tried to charge my credit card for equipment for $430.00. I am beyond irrate with this nightmare of a satellite company. Letters I will write to anyone who will listen starting with the Better Business Bureau! I have only begun with this complaint to you. Buyers beware! By the way Dish Network is the way to go they hooked me back up with a deal and tv is great!

Talked with rep in dec said would be hooked in two weeks. installer came in april. the system worked very poorly and said he would be back, he never came back in august call direct and they said they would have a tech there the next week. the tech never showed, called back to direct. and they said I did not have a repair order and they would have a tech there the next week, he never showed. called to cancel. they said that they didn't know if there would be a disconect fee. last week I got a$300 disconect fee. and $, 700 for equipment plus all the payments for service, its a $ 1500 rippoff do not trust direct tv

I hate Direct tv and everyone who works for them, three weeks now i'm still waiting on them to come by and fix my high definition problem. I called the office of the president of Direct tv and still nothing
they keep telling me that someone will call me back within two hours, HA HA HA
remember one thing
DIRECT TV SUCKS!

These people are just awful. The salesperson told us it would be about $55/month for a year and we could switch plans after the year was up. Imagine my surprise to find the bill runs $105/mo! They added a STARZ package that was supposedly free for three months and even though we have called and cancelled the service three times and was told it would be removed fom our account, we're still getting charged every month for it. They refuse to remove the bundle from our account.

We wanted to cancel, but we wre told it'd be a $465 early cancellation fee. I told them we were never informed of this beforehand and they said all salespeople inform potential customers of this. I told them this was not true because we would have never agreed to something so absurd.

Our picture quality isn't very good and we lose our signal whenever we want to record something so what's the point of the DVR? Awful, awful company! And we're stuck w/ them for another year and 4 months!

Direct tv has the worst service I have ever seen and they don't even care. I have had five service call appointments. On the first call the technician did nothing because he did not have a part. The next four appointments were all missed, no technician ever showed up. A four hour window for each appointment for a total of sixteen hours waiting and except for the last missed appointment they didn't even bother to call. Each time I called to complain, they would just say I understand your frustration, then just schedule another appointment with the same sub contracting company that can't seem to bring parts or even show up. I have a sixth appointment scheduled for a reinstall to get it right. Do you think they would finaly send out a professional Direct TV employee with a Direct Tv van? No, they sent the work order into the same sub contractor even after I asked them not to.

direct tv installed hd dvr took six weeks to finally fix problem.which turns out was the reciever.Then i decided to cancel it because of the inconsistnsy there service people kept providing me.hey are a horrible company to deal with, and on top told me t would cost about 400.00 dollars for me to cancel the service.people be very wary about this company its run like the madoff scam.they will tell you what you want to hear and when its all said and done sell you some other story.

My 87 year old father and 88 year old mother wanted to save some money, so they switched from cable (they were paying around $60/month) to Direct TV.
My father had an ad that stated $39.99/month for 1 year. He called Direct TV and told them what he was currently paying and wanted to save money. He asked them if that included the sports package and was told yes. They installed it the following day. The installers "cut" the cable wires (which was unneccesary and a waste of our planet's resources). My parents don't own a computer; my sister registered for the "rebate" on-line for them and it was accepted. 11 days later he got a bill from them for $83 for the first month. We called them to inquire about the charges and were put on hold & then "disconnected". We called AGAIN, were put on hold AGAIN, & were "disconnected" AGAIN.

I have been a customer with direct tv for 3 years, and on 12/03/09 my cable service just stop working, so we did some troubleshooting and none of that worked. so it was suggested that I needed someone to come out and look at my boxes and to see if the wires might have short or something this happens everytime it rains only this time the service did not come back on, do you know direct tv told me that they would not be able to send a technician outuntil tuesday 12/08/09. so I told them you mean to tell me this is an emergency and icant get anyone out sooner than that. I also said that I wouldnt have any srvice and cant watch any tv until then, yet they are always talking about im a loyal customer and this is how they treat there loyal customers. well you know when they come out on 12/08/09 they will be in for a rude awakening I will be discontiuning my service. if you dont have direct tv dont get its not worth the headache, cause when it rain, hails, sleet and snow and yeah when the wind blows hard you want hane any service and if you dont have that digital converter box you wont be watching tv because it goes off every time I dont know why I stayed so long but this was the straw that broke the camel's back. and they are over priced I compared prices and theres another I will be getting soon and saving $75 a month so go figure, had to get that off.

I agree with you Direct TV is one of the worst I have ever experience I feel like they are stealing my money every month I receive my statement and I always have a past due balance now you explain to me how do I have a past due balance when I pay the bill in full. And every month I have a different amount, and now the idiots are charging me for pay per view that they said I received in January 13, 2009 and I had my service installed January 5, 2009 and being bill a year lated I spend 15 minutes talking to Gerdo customer service and a Homer in billing and spend 40 minutes holding for Homer in billing to talk to me. I am not happy at all with the service and I warn people please look at your bill every month. Better yet I recomment people to stay away from Direct TV.

Direct TV has to be the most aggravating company to deal with that
I have ever had the misfortune to deal with. Calling them is a waste of your time as NONE of them that you talk to can do anything for you. If it's their mistake or yours, your fighting a battle of talking to at least 5 people to only find out that NONE of them have the power to fix ANYTHING. I don't know if any of the other services are any better but I'm dang sure gonna find out as I'll NEVER deal with Direct TV again. Save yourself time, money and aggravation and go with a different service to begin with.

Shame on me for not checking first with the better business bureau regarding at+t's satellite & cable service prior to installing their satellite!

Day 1-7 first week of service consisted of calling everyday to tell them my service did not work as it was raining. it is now only day 11 and nothing changed!

I was told every call that it will not work in the rain (reason I got it was to keep track of storms for my family's and our home safety) they said they will call the teck to come fix it.

Then they had the teck call each time to tell me he would not come, because it will not work in the rain.

I recalled to cancel the service, as I don't want or need service that does not work, which in fact I was told it workd better than any ohter service during a rain storm.

I was told they will bill me $480 to cancel.

So on that note - I will be cancelling my at+t cell phone service for good next month, I will then cancel my at+t's home phone service the following month, then I am putting add's in the paper and starting my own class action law suit.

Some company's do not know who they are dealing with!

How dare they scan homeowners and indanger our family's safety and our homes!

Stay with cable! Don't use this service.

1. The company messed up my order and delivered the wrong boxes.

2. Had to wait a week for the correct boxes, then they started my 2 year contract over again when my correct boxes were delivered...and, they didn't turn on the correct channels until I called them back twice.

3. The whole home DVR has yet to work properly. Each time I want to use it they have to reset it from the company's end...and the rep refers me to the forum website for assistance and sends me emails.

The entire service has been disappointing...going back to cable as soon as this contract expires.

Been with DTV since 2003. Had TiVo system, worked great loved it. It went bad and they refused to fix it but offered to replace it with a "superrior" model. Now the problems begin, contacted tech support about the problems with the recordings, times it starts and stops, loud squelching in middle of movies (sometimes PPV), not recording what we set it up to record, recording what we never want recorded... well you get the picture. Contacted "Tech Support" again and they just gave me the run around. Sent email through their system about these issues and they responded with fluff. and told me they would not forward my emails to a supervisor or manager. Someone did try to call me but unfortunately I was working and unable to answer. They sent me an email explaining how sympathetic they were to me and how valuable I was to them as a customer. With all this, they spelled my name wrong. I am not worth double checking my last name. They did also provide me with a number (an 800 number) to call. It was to upgrade or general information number, useless to me.

Now they can not even get the programming right on the guide. Set up to watch Undercover Boss but Amazing Race was on instead. Been like that for past 4 weeks. Programming guide and commercials say when its on but it's been the Amazing race. If anyone knows how to get through to someone who is actually willing to do something please let me know!

3 linda reda November 12, 2010 at 7:02 pm
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This is by far the worst service, and customer service I have ever experienced. DTV has not been able to fix my service no matter how many times I call. I am disconnected. The protection contract is worthless cause even when they do fix the service it doesn’t stay fixed. DTV thinks that no one works for a living and all I have to do is sit around waiting to have someone walk me through the trouble shooting that I have gone through with, all too many times before. Once again out of 3 TV’s in the house I have one that works but the remote doesn’t. This is not rocket science guys….. What really pisses me off is that I can’t get any reduction in my fees when I don’t get the service I am paying for. I will proceed to start, continue, blogs and do whatever including filing FCC and BBB complaints. I recommend that anyone seeing this does not use DTV until they finally get some people that know what they are doing and get some people on the phones that know some basic business etiquite that when they disconnect from you that since they ask you in the beginning what your # is they actually have the brain to call you back. If I ran my business the way you do I would have no clients. Hey and you want to be paid promptly….amazing!
And AT & T I would suggest that you don’t align yourself with this crappy company.
Also there is never a deal for existing customers ---no matter how long you're with them.

Playback failed! ### you ### you ### you ### you! I'm tired if this ###! Had this piece of ### satellite service for 2 weeks and had to reset the receiver almost every ###ing day! ### you direct! You suck so much ###, if I knew this ### was going to happen I never would let you ###ers in my house! ### you ### you ### you

I was promised a promotional rate of $29.99 a mos, when I signed up for the service. However, they never honored that rate, but charged me the going rate of $57 @ mos . Come to find out, if you are Mexican you get $12.95 rate per mos, so we Americans has to supsidise their rate, along with all other benefits they get, such as free schooling for their kids and free healthcare.
I am trying to get hold of the CEO, but of cause he is not available. They would not give me his address or phone number.

Direct TV is the most unreasonable company that I have ever dealt with. I signed up for Direct TV a few months ago. When I called I asked for HD and the works which was all free with a new customer. When the man came to install the system, I was informed that the order did not request HD and I told him that I had requested it. I would be purchasing a new Hd tv within the next few months and I wanted to get it now. He told me no problem I will go ahead and install this and when you want to change just give us a call and all I will have to do is change the dish outside. You won't even have to be home. I called today and found out that the cost will be $3oo for a new receiver. When I complained I was told that the person that installed did not know what he was talking about and I should have called and had it changed at the time it was installed. I was spoken to very rude by 3 different people. I informed the rep that I will be cancelling my service.

I had nothing but problems with DirecTV. I went back to dish which is where I was originally. They are excellent.

I asked to be disconnected after 3 1/2 years. I was sent a bill for $183.00 6 weeks later. When I call they say I hung-up and didn’t talk to the right person. I had been told that I owe them till today because I was never disconnected.

My sentiments exactly! My service has been out since last Wednesday, & after waiting 4 days for the repairman, my service was out again that same evening. Customer service assured me that they would call me first thing this morning to come back over & fix the problem. I have called them 11 times today, each time was told to expect a call within an hour. NOT ONE CALL BACK! I now realize that is what all the reps are instructed to tell customers- because I have spoken with reps. all over the US. today. Same line. If you ask to speak with a supervisor, they keep you on hold until you give up or give you another lie, the supervisor will call you back. Lousy customer service does not even come close to describing what I've been through today.

Service out on 6/13, repaired on 6/14 supposedly (error code 771A) . 6/16 Service went out again with the same error code of 771- not able to get service until 6/21/11. Finally fixed (tech has to replace part at dish). Now thunderstorm came through 6/24/2011. No service again, and they refused to take a repair order because of the storm. Who knows how long this time. Can't switch service because this is the only provider for the community we live in. Also had to call to ask for credit for a total of 8 days without service already. Bought an antenna to use in the interim but only receive maybe 10 channels of which half are either weather or in spanish. Can't believe there are no other options in this community. This is so incredibly frustrating.
Nancy Piontkowski - shay5434@aol.com

I don't even have to read these Direct TV complaints to agree with them. I believe it all. I've lived in several states and diferent countries. That said, Direct TV is the absolute worst TV service I have ever had bar none! If you just want to watch basic TV and dont really plan on changing the channel, then this serviec is fine for you. Of course, they are all the same in that respect. If you want a friendly navigation menu or any other good controls, shows, movies, etc... Pick any other TV service.

DIRECTV IS A SCAM ! BEWARE !

i ordered direct tv expecting to get hd and dvr. didnt get it. but workin the way i do they were already at my house so why not get something to watch. second of all they advertise that if a current costomer refers you, they will get $100 dollrs in credit on their bill. that didnt happen either . third, after 3 monthsof service i forgot to tell them to take off the free hbo, cinemax, stars and showtime. well, working 60 hours a week and never even watching nor wanting these channels i was billed excessively on channels i had forgotten id even had for free. i paid half of my bill until i had time to check into it, only to find this out. now they wont take off charges for these channels, and have had my service interrupted. i refuse to pay anymore. if they hadnt charged me for these channels I would still have service. ive paid my fair amount.692fd

I have problem with #771( signal too weak) for Channel 2054, 2055, 2056 and I been called them few times in this 3 weeks to mention the problems first few time they tell me to wait for signal back to normal but after that chinese rep. told me that I need to order a insurance for $5.99/mo or $ 49.95 -1 time service charge. I think I will go back to use Dish Network and I have 2 months more contract with Direct TV and can't wait to back to Dish Network they have a better servive after sign contract.

Bill Tu,

Your post caught my attention and I wanted to let you know that we would be happy to have you with us! That's awesome that you'd like to give us a try. Let us know if you have any questions about the service by calling us at [protected] or private messaging me and we'll look forward to hearing from you!

I order Direct TV through a bundle with CenturyLink and WAS NOT told of all the obtions
that come with Direct TV something called a DVR.( which I didn't have a clue of until reading one of the info channels on Direct TV) I inquired about it and they wanted to charge me $312.00 for it. ARE THEY ABSOLUTELY CRAZY? They don't want to you to personally sign a contract . They only want you to order on line or by phone cause then they can back out of their promises they hype the customers up with, THIS IS ALL
A SHAME that they get away with.

My service has never realy worked right.I hate it.I was short on money this month and paid twenty dollars less on my bill and they turned it off.They bill a month ahead, so I don`t understand why twenty bollars hurts them so bad ..I was going to catch up at the first of the month, and they still turned it off.I hate direct tv`s service and will tell them to stick it today.I will get dish network, 100% better than direct tv .I have been a coustomer for 4 yrs., never had a late bill .

d.m.cps,

Hi there! I saw your post and just wanted to let you know how much we'd love to have you with us! Feel free to check us out at dish.com for information about our current pricing and promotions and let me know if you have any questions. I'm always open to private messages!

thy are trying to bill us $400 for termination fee, because we had a illegal install by a comp. that was not lode to do any more work in kingman AZ. and they will not send you a box to send back the stuff. And they will charge you for that stuff to. so we are going to put a lawsuit against them for this and have about 80 people with us too.

ive been dealing with direct tv for almost 2 yrs. now. they have messed up my installation and my bills from day 1. then i had to move to a new place. had to pay an outrageous fee for that. i was promised when i first signed by sales person, i would get an extra credit the second year, and direct tv denied that. anyhow, now my bill is twice as much. i had dvr playback problems, that i was told by their customer service, they were aware of, after i signed up for their protection plan, and they wouldn't give me a different dvr, because they said they have issues and it doesn't matter. so that's an extra $6. /month i pay for. i pay 8 for dvr service, and they still charge me an extra $6./month for receiver because they say its a receiver. product still doesn't work. finally their corporate office gave me credits for the next year, which i was happy with. now, i had that for only 1 month, even though it says on bill for 12 mos., so now they make more reasons for this and that, just to confuse. they are very misleading and ripping people off, and i cant even get a bundle package with internet, because there is none available so they say. im about ready to call fcc, and whoever else i need to. its not right, they know they have the monopoly in my are. so they can charge and do whatever, but god forbid, we try o change our package deals with them . i did read the small print, an it doesnt say they can break their contracts. my contract does not say what they charge for moving, especially when there is already a dish there, and dont need another one!

Yes on october 2nd we paid them 60, 53 to my account direct tv got it on the 5 an they are saying we didnt pay it i use direct express card to pay it we are haveing a statement sent to us to prove we paid it it will take 5-10 days to receive the statement an we dont want to be disconnected for there erra that direct tv has made

yes this about my direc tv account #[protected] THOMAS HAYES
i paid my bill on the 2nd day of this month direct tv received it on the
5th of this month an processed it on the same day 5th direct tv is saying that we didnt
pay it we are haveing a statment showing when it was paid it is going to get to me in 5-10 daye direct express said
i would like you to please look into this matter when we get the statement gets here ni do not wish for any action
to take place til you can check into it please
thomas hayes
thank you