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My friend and I had been considering changing from cable to Direct TV. Since my friend is from the Ukraine, she was very interested in the Russian channels offered by Direct TV, I called Direct TV to inquire about the channels. After I called and talked to several different representatives, I was offered a 30 day trial period. I asked the representative if I decided to cancel before the end of my trial period would I owe anything. I was told by this gentlemen, no, nothing. I asked what I going to do with the equipment and I was told I would be sent boxes for their return. He said, "You might as well try it, you have nothing to lose". On November 15, 2006 we decided to try it. Unfortunately, the Russian channel offered on Direct TV was not what we were looking for so on December 8, 2006, I called to cancel and return the equipment. It was then I was first made aware of the "charge" for early cancellation. I informed the nice young lady that I had a 30 day return policy and she told me that the equipment being returned was not part of the return policy. I informed her that I was told there would be no charges. She told me that when I received my bill I could protest the charge. On January 17, 2007, I received my first call from the billing department asking me when I was going to pay my bill. I told the lady that I have not received a bill from Direct TV. I received a collection phone call from Focus Receivable Management March 2.
What ever you do do not EVER use Direct TV. They will lie to you to get your business and then go back on their word. I ordered Direct TV and was told I have a 30 trial period and it was after I canceled I found out that there was a charge after 7 days for the equipment. Then they started harassing me about paying the bill BEFORE I received it in the mail. I protested it and they sent my bill to a collection agency without sending me another bill. I turned them into the Better Business Bureau and they did not care they still insist on me paying for a bill that their employee lied to me about. I cannot say this any better except "STAY AWAY - Direct TV sucks!" and they do not care.
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We have the best Direct TV package available and have been a customer since 2007 with no upgrades on equipment the entire time. We have two DVR's plus two additional receivers for a total of 4 rooms. For basic service for these with 225 regular channels (no premium movie channels, no NFL ticket and no other sports channels) we pay $107/month. We received an offer from them for new customers and they are offering the same service for $44.99/month and including free premium movie channels for 3 months and free NFL ticket for 2 years with free upgrade to HD equipment. Just got off the phone with customer service and guess what - we are not eligible for most of this, but we can get a "free" upgrade on the equipment from standard to HD equipment for an additional $13 per month bringing our monthly bill to $120. So much for being a loyal customer. We are going to be looking for another service provider...and you can bet as a new customer to another provider, we will get a better deal than Direct TV is willing to extend to long time customers. It is time for them to realize that their loyal customer's deserve to be treated at least as well as their new customers...especially since we no longer have a contract with them! We can chose and will do so.
I cancelled Directv after over 10 years because they could not match the offer that FIOS put in front of me..so they bang me for $200 in EARLY termination fees...EARLY ?!?!?...they are out of their minds if they think they'll see one dime of that $200...good bye and good riddance...FIOS is awesome and no contract...
I signed up for direct tv in april 2011, I ordered the dish and internet bundle. The installer came out, hooked up my dish and internet. In july of 2011 I received a bill from at&t for internet? I contacted direct tv and was told I had to contact at&t since they are the ones that do the bundling? I contacted at&t and was told it takes approximately 4 months for it to show up on direct tv billing? In september I receive another bill from at&t showing an overdue balance of $150. I call at&t and now they are telling me I have to call direct tv because they failed to set up the bundling! In the meantime I am dealing with frozen pictures, pixels and constant "lost signal". I called direct tv and was told over and over there was nothing wrong, they finally sent service tech out in september to replace a part on the dish that was cracked! For 5 months dealing with that and now this bundling issue. My bill was supposed to be $92/month with internet and I'm paying 97/month no internet. I still don't have internet because at&t told me in september I would be considered a new customer and have to sign a two year contract. I signed up for paperless billing and in the course of working 90 hours a week, apparently didn't pay my bill. I called direct tv and the automated system tells you that the bill has to be paid in full before they can further assist you, I paid $125 ($97+additionals like dvr, taxes extra tv) and pushed#2 to talk to rep to ask why I'm being billed $158, and auto system records until bill paid in full, they can't assist me, and disconnected call? Now I don't know what the extra charges are for and I can't talk to a human until I pay them! I'm buying an antenna and getting rid of this headache of a company
By far the worst customer service my wife and I have both ever encountered. Between the lack of offering any kind of compensation for not showing up for installation to the blatant lies that followed by the installation company, Multibrands. My wife was called a lying B)#CH and hung up on by a so called field supervisor. Then Direct TV who you call numerous times and never get the same person or even same location gives you enough run around to try and get you to give up. WE DID! Lucky for us it was before anything was installed so it made it easy to just cancel the order...ohhh the best thing I heard from them was "ok your order is cance..." then I HUNG UP! Direct TV needs to learn a little about how to treat customers, no wonder they have so many complaints and are one the most hated companies, this is what happens when you dont have many choices, its why it is illegal to have a monopoly, but I guess if you donate enough to the right people you can have your monopoly and do what you want. DO NOT GET DIRECT TV
I never post on pages like this, but I really wanted to get this of my chest. I have been a customer of DirecTV for 6 years. I started having trouble with the box in my Master Bedroom in March so I called in. Over the next month and a half, they sent me 3 new boxes and made several service calls but could not fix the problem.
I was told by a Customer Service Rep, that if the final service call did not work, that I could cancel my service early without having to pay the cancellation fee. But after the service call still didn't fix the problem, they didn't stand by their word and charged me $300 to cancel my account. Even though I have been paying them $110/ month for the last 1.5 months for something that doesn't even work.
I would never recommend this company to a friend and would hope that no one else would.
ITS PRETTY BAD WHEN A COMPANY AS BIG AS DIRECT TV CAN NOT/ WILL NOT HELP A 85 YEAR OLD MAN PROGRAM A REMOTE FOR A NEW TELEVISION, THEN REFUSE TO HELP ME A 59 YEAR OLD MAN, BECAUSE I AM NOT A CUSTOMER, HOWEVER THEY, FOR A FEE OF $58.00 SEND A TECH OUT TO DO THIS SIMPLE REQUEST. STAY AWAY FROM THIS COMPANY, THEY WILL RAPE YOUR MOMMA AND OR DADDY WITH [censored] FEES!
Sent to Direct TV
***POOR CUSTOMER SERVICE***
To whom it may concern,
Yesterday I received your most recent bill in the mail, and boy was I surprised. I recently upgraded my receivers after several years I decided to switch to your new HD receivers. I knew exactly what the costs were and happily paid for them as I have for the past several years. Well I received my recent statement, Current Charges for Service Period 10/14/14 – 11/13/13. I noticed 3 PPV charges for $44.95 and 2 for $4.99 dating back to 2009 and 2010……………that’s 4 years old.
I assumed it must be a mistake so I called customer service, and the fun run around began.
Person #1
She stated she understood the charges were from my old receivers that once they were returned they scanned them and found old PPV charges that I never received, and hence never paid for. She then proceeded to say there is nothing she could do except transfer me to another person who could.
Person #2
Rude, short and kept interrupting me. She basically stated there was nothing that could be done and it was my fault for not connecting my Direct TV to the internet and then ordering through the remote. This is completely wrong as I was unable to use the remote for ordering purposes with my old receivers, and instead had to call each time I ordered PPV. She went on and on about there being nothing that could be done. I refused to hang up with that answer, and they method it was delivered was un-customer service like. Finally she placed me on hold for a while. Once she returned she said I could write to the Billing Department………..are you serious? Why can customer service not deal with disputes, or at least offer the customer some sort of resolution! Again, I proceeded to tell her that was not good enough and I wanted to speak to her supervisor.
So she refused to put her supervisor on the phone…………..WOW!
I persisted, and finally she placed me on hold but not before telling me I would be on hold for at least 20 minutes.
Person #3
“Brook” her supervisor came on the phone after about 3 to 5 minutes, not quite the 20 minutes she assured me I would have to wait.
After going round and round with Brook about how crazy it is that you bill someone out of the blue for $177 she again told me I would have to write to Billing. She was at least friendly, but she certainly agreed it should be credited. She also assured me that if it was her decision she would have credited it, but couldn’t because it’s in my lease agreement she could do nothing and nor could any live person I spoke to……..who in their right mind remembers the fine print on a lease agreement they signed years ago about scanning their receiver for old PPV charges?
Not only will I never order any PPV event again, but I will certainly be cancelling my contract based on this and switch to a competitor as soon as I can.
And it was so simple to resolve; you didn’t even have to credit it just say; “we understand how this can be a surprise, but due to it being in our lease agreement we have to charge you…….could we at least offer you something” I probably wouldn’t have been thrilled, but at least I could say you made an effort and offered me a resolution.
My DTv bill keeps changing. I call them cause it went up. They lower it. The next month it goes up again. Can't wait till my contract is over. This month the bill went back down again. I haven't even called them. We paid: $29.54 in July 2012 to start this fiasco. Then it went to $56.72. Then $25.60 then back to $56.72. Then $53.32 then back to $56.72 for 3 months. Then $60.34 from March to July of 2013 then "the doubling" began. That's when your 1 year discount runs out. August 2013 it went to $92.03. Sept 2013 $109.01. I think we called at that point to see if we could lower it. They somehow dropped it to $97.69 from October 2013 to Feb 2014. It went up a couple of the months between but I called and did the hour long dance with the CSR's and got it "fixed". But it keeps fluctuating. March 2014 $90.90, April 2014 $113.54, and this month May 2014 its back down to $90.90. Seems to me they are counting on people paying their bills without looking so they can charge more and hope no one notices. Not sure why they don't go to jail for that. Corporations are starting to get the same immunity from the law as politicians. A bit scary if you ask me. I digress. I really like DTv's DVR box compared to the dinosaur we got through Comcast. I haven't had much trouble with the signal except in heavy storms. Here in central FL it is usually sunny. Never had to call DTv for repair except for once after the initial install. They tried to get us to pay for the service call. I said it hasn't been up there a week. Come and fix it or take it back. They came and fixed it. The tech said he had to adjust the dish. Good thing too because I refuse to pay their fee to cover their own equipment. I have a feeling they messed it up on purpose to get the extra $$ for the service call. Seemed fishy at the time. Now it really seems fishy since we haven't had any trouble since. I do not like DTv's marketing, billing or customer service. I always get the run around when talking to them. Usually have to spend more than an hour on the phone to get something resolved. The billing is ridiculous. Fees for this, fees for that. Credits for this, credits for that. Not sure why they start out giving you stuff then showing that you get it for free on your bill by charging you for it then crediting you back. They have some sort of double savings thing going right now. I got an ad in the mail. Its also on the front page of the website just like in the mailer. It says offers start at $29.99 p/mo (crossed out) with $24.99 p/mo next to it. The fine print: for the first 12 months of the 24 month contract) Of course. That's their m.o. So I went on the website... Can't find the $24.99 p/mo. Even when I click on the Select package that says $24.99 right there next to the button you have to click. I can only end up at $29.99 p/mo. I'm not planning on renewing my contract. I was just curious at what I would be paying for the second year if I signed up today. Well turns out with my DVR and the second tv box options it would be $70.99 + maybe 8 or 9 dollars tax. Still $10 cheaper than I'm paying now and that's with their new Genie DVR. So you get better treatment if you aren't a customer than you do if you are. I suggest to anyone who has the wherewithal that you hook up a computer to your tv to record shows and get your stations form the internet via Hulu, Amazon, Crackle, FIOS, etc and/or use a digital antenna. This contract crap is bs. My wife signed up for it almost 2 years ago. She's not allowed to sign anything ever again without me being present. That was her rule. She hates it more than I do. She said she felt rushed through the singing up because our 4 year old was in one ear and the 2 DTv salesmen were in the other. Which, by the way, are neither affiliated with or employed by DirecTv. DTv distances themselves from those people you see pushing DTv at the store by calling them subcontractors. Those subcontractors will just lie to you and tell you anything they want to just to get you to sign because DirecTv does not hold them accountable. The DTv rep on the phone says there is nothing they can do about what the subcontractors say to us. They get paid per contract signed, period. They'll promise you the moon to get your signature. Well that's my 2 cents. Good luck to you all.
direct tv has nfl package for the 2014 / 2015 season and then it expires so dont sign two year deal for one season.
I've had problems with Direct TV ever since I've had it, so when I moved I couldn't wait to send their equipment back & sign up with someone else. I called, and the lying little weasel I talked to told me if I would stay with Direct TV my bill would never be more than $91.00 a month. (It's never been LESS than $104.90 since he said it). Also, the tech who hooked me up told me he had fixed my DVD player connection so that I could use one remote. I had a death in the family and never even checked the DVD player for about 3 months. When it wouldn't play & I tried programming the remote and still wouldn't play--called Direct TV and spent 30 minutes listening to some "GIRL" tell me that something was wrong with my DVD player, and they weren't responsible for the DVD player--only the TV. So--one day I was finally able to move the very heavy entertainment center and look behind the TV. THe cords from the DVD player are just dangling in the air. I have no idea what they connect to. Long & Short--I will never be so STUPID again.! When this contract is up, I hope I NEVER hear the words "Direct TV" again. Lying, cheating uses pieces of GARBAGE!
NEVER AGAIN! I CAN'T EVEN CANCEL!
A Direct TV door-to-door salesman came to our house. He explained that I had nothing to loose. I would pay 50% less and I wouldn't loose any channels and they would install the satellite on the phone pole, rather than my house. LIES! They not only installed the satellite on my NEW ROOF, but they also broke my TV. Later, I found out that I DID lose some of my favorite channels, most PUBLIC TELEVISION! In order to get back some of the channels, like National Geographic, I had to upgrade! I still don't have PBS. I wanted to cancel my service, and on several occasions I attemted to do so, but every time they just kept trying to give me free stuff and transferred me to another person and another person until I finally gave up and hung up the phone.
THE LAST STRAW: Discover Card has a Spend Analysis; at the end of the year, you can look at your bill and see what categories you are spending money on. Then there is a list of charges, like with like. I noticed my Direct TV had been charging me $120.00 / month, rather than $66.00 / month for about 6 months, all in the name of NFL Ticket. This was an almost $800.00 difference! I don't watch sports, I don't take freebees because they never are free. I called CS (on hold on and off for over 1 hour) but they refused to help me. I had to call Discover, almost in tears, and report the unauthorized charges.
Watch out when terminating service!
So I canceled service and payed the final bill in December, 1 month later in January received another bill with a zero balance thought I was done, Nope! it is now February and I see my credit card was charged $20.00. I called them and they said they reviewed cards i sent back from the boxes and see that there were PPV movies from October that were not paid for. I said wouldn't those charges show up in the November bill? he said there was and interruption in internet service so the charge was never sent. My boxes are from 2005 there is no internet connection only a phone line. it doesn't make sense, they obviously authorized me to watch it so it must have sent a signal to their servers? Why didn't you send me an itemized bill so that I might reconcile. I will be reversing charges. I was with them for 10 years and my picture was getting bad. Asked about an upgrade as I purchased a smart Tv and the upgrade charges were ridiculous. I canceled and got cable for more services and cheaper. After you cancel, they tell you that they are not sure why the tech's told me it would cost money since my equipment was so old I could have gotten free upgrades and $50 off my monthly bill. Really? They are either complete buffoons or crooked swindlers. Actually they are both! I hate them and would rather have no TV than deal with them
Direct TV succcccs!
Our DVR died taking some precious recordings of a news segment with it that we will never be able to get back.
They have no way of repairing and taking the data of the DVR. What the heck am I paying for only to have it crash and burn?
I will definitely not renew my contract after it's done. I'm not going to get any other service either. TV shows are 100% garbage anyway.
The amount of nudity, profanity and stupid reality shows is off the charts. Not paying for it anymore!
After having with DirectTV. I have to say: Direct TV. They are the worst company I have ever been with. Just cancel the service after 1 year and a month. They told me that I have 10 months left in the contract so that I need to pay a fine of 20$ each month which is 200$ fee. Anyway, if anyone want to consider Direct TV, just stay away, that's it.
People! Do NOT I repeat do NOT EVER give DirecTv any credit card info to pay your bill. It will mean you dont get service but oh well. There is a clause in their terms number 5E that says once you enter a credit or debit card, you automatically authorize them to debit your account any monies owed on your account. I do not dispute that I owed them money. What I dispute is I NEVER agreed to that term. I was standing in Walmart when I signed up for service. I talked to the salesman and he put me on the phone with a lady and she set me up and toolk my card info for the first months payment. Fine. BUT this is where FULL DISCLOSURE should prevail. The do not tell you about section 5E in their terms NOR do they ask you if you have reviewed their terms of service on their website and agree to it. Had this a been explained to me, i would never have agreed.
I had money issues so I did the right thing and called to cancel my account. I was told no I was not able to cancel until I was paid in full. What? I then proceeded to tell the lady I was just trying to be honest and do the right thing and get their equipment back to them and I understand their is a 20$ per month fee for early cancellation. is was 2 weeks before I got the return box by which time they had already hit my bill for $425 in fees for unreturned equipment. I just got the friggin return box! I am already in collections and my account was JUST cancelled the 26th of may and we are now only June 18th! WTF!
Lesson, if you do sign up, use a pre paid card and ONLY keep enough money on it to pay your monthly bill and no more than. These people are crooks and will rip you off BAD! Do not fall for their scams. And also I had to go to my bank, file a complaint and then cancel my debit card so they could not hit it again if they tried. Now instead of me paying them in full like I was going to, they can let the collection agency get $5 a month from me for the nest 2 years! Good riddance DirecTv! You my friends SUUUUUUUUCK!
I urge all people with complaints about Direct TV and their deceptive sales practices to sell their service to people to file a complaint with the Federal Trade Commission. There is a page there for filing complaints against internet and TV providers.
Direct TV has gotten so bad ever since ATT took over. I have already paid for the month of March but I'm not going to pay for April. What makes me so mad is I get calls from them wanting me to get the premium channels I don't want to pay for more channels I can't get. Everyday I have to reset the system this suck. I may not make through April I might call them and tell to pick there crap up on the crud.
I've called 4 TIMES! in 3 months about our ON DEMAND not working... I've gotten a different run-around each time.. resetting this button, turning this button off blah blah blah. Sometimes I can understand the person on the phone other times it's guesswork. I hate this company sooo much my wife is the one who switched over. WE STIILL PAY FOR ON DEMAND BUT IT DOESN'T WORK! If I call today I'll get some ignoramus who says they are "sorry" over and over... and guess what? I'll still get the same "SORRY! we have no programs at this time that match the filter you selected" when I click on on Demand!?!
Direct TV S**$s!
Directv cancellation policy with zero tolerance for pro-ration after bill has generated is complete BS. My two year commitment was done on 8/25/19 (Sunday) which is the same date as "auto-generated" bill that is their letter of the law. Once it generates, you're obligated for full payment for that billing cycle. Kudos to AT&T have that pathetic zero pro-rating policy in their cancellation Terms and Conditions which I didn't read until too late.
I switched to DISH for more programming and more HD channels in a comparable package for $58 less per month. My Directv was completely disconnected on the 8/25/19 and I had equipment back to them on 9/4/19. After my fifth call to ask that my bill be credited as no services were rendered I'm going to eat $150.48 to this lousy company. Directv was a decent company at one time, had them for over 13 consecutive years at one time. However, AT&T destroyed what the company once was.
I will never do business with any AT&T company and as for eating the $150.48 to this lousy company? All I can say is it will cost AT&T 10X plus what I'm going to eat with vandalism to their properties, trucks and/or equipment, BECAUSE I'M THAT DAMN MAD! That's a promise, not a threat.
I also have had prob for the last 4 months I am going with dish network as I will b able to converse in English and b understood, direct has hijacked me and they cannot seem to get it right, they even cannot understand I want to cancel their service, is a big runaround while trying to collect more money I do not owe, they do not accept cancel as an option, fed up with them
How does this company stay in business?! Oh, I know they make it such a pain to cancel that it’s just less hassle to stay. Horrendous service. And don’t dare accept the “free” 3 months of movie channels that they offer you because DIRECTV doesn’t understand the meaning of free. I felt for that and for the first two months after it was offered my bill was a hot mess. Several incredibly frustrating calls before it was straightened out and the channels were canceled. They call me every couple days offering it now even though I told them I’m not interested. My receiver has not worked right for months. Their equipment is failing and they want to charge me $99 to send out a service repairman. They should stand behind their equipment that they installed in my new home 2 years ago and send me a new receiver by mail. DIRECTV is a sinking company. It started flailing when AT&T took over and ran it into the ground. From what I understand, it is no longer under AT&T management, but the damage has been done. Do yourself a favor and get some bunny ears and watch your local channels. I wouldn’t wish DIRECTV on my worst enemy.
Direct TV is an absolute rip off, $175. for a basic package containing more infomercial channels than regular programing. Avoid at all cost.
Well, my ATT/Directv monthly bill was going up $10-15 each month until I'd had enough of being ripped off. At the end when I finally canceled, I was being charged $277.00 each month for regular wifi and basic cable with just a handful of channels since most of even the usual basic ones were blocked. But like you, there were tons of infomercials available.
These companies are in business only for profits and have no real product to even offer but lots of additional charges are being added on each month for the costs of the very little they provide. Now most people have streaming services, but how long until they're doing the same as cable?
I changed from U-Verse to Direct TV. What crap! Customer Service is terrible. The Tech Team can’t read from the scripts! It’s a total ripoff! Customer Service and Sales don’t talk to each other! It’s crap! Stay Away!
Trash company. Now they are getting rid of Newsmax to silence conservatives.
At&t / direct tv...You suck for censoring Newmax conservative station.
I hope u all go out of business!
What a lying company. Outsource telemarketing to firms that ignore the Do Not Call registry. Continually call me to try and upgrade me to a service saying its for free! Then bill you after a 3 month trial period which they never state in the call. Called DirecTV and tried to get me removed from their telemarketing list. Of course was connected to their service dept in the Philippines where they could only refer me to the National Do Not Call registry. Absolutely takes zero responsibility for their actions. Unbelievably careless organization. Asked to be removed from telemarketing list or cancel account and opted to cancel my account. No wonder they are a dying organization.
Never go with DirecTV, they claim you sign 2 year contracts we didn't. Then they tell you hundreds owed to cancel. I will warn you don't use DirecTV.
I just canceled direct tv & went w/ 2atreaming services for a savings of $90-100. I called around 10/6/23 to cancel service after I paid the current bill. I told them I was not paying anything further. I started every conversation w/ this this disclaimer. I was told by every representative that I would receive to further bills. My service is canceled, equipment disconnected. Waiting for info on how to send everything back. Just received a bill due on 11/12. Called & said I'm not paying it, they were not getting one more penny from me. I explained what I was told by other reps. I was given some nonsense about billing a month ahead. I said that I am not giving them anymore $$. If I'm forced to I will send them $5/month. These people will suck you dry!
So far (a month now) I am EXTREMELY happy w/ my new streaming service. I have so many choices of what to watch it is actually overwhelming! And I have unlimited DVR service! After 20+years of direct tv & their lying I am glad to be done w/ them.
Just be careful when dealing w/ them. I love not having 2-3 hour fights w/ these people!
If I have an internet problem I call my provider (T-Mobile) & it is fixed in a snap w/ no aggravation. I do not have a smart tv & use a streaming stick. We are 2 happy campers. We are just dealing w/ the learning curve for a new service. That's not even to bad!
Leave Direct TV & make the best viewing & financial move ever!
Have been trying to resolve a signal issue for 30+ days. The overseas call center provides no help. Bypass the voice prompts for customer care. On weekdays you can reach a service representative in the US. Unfortunately, that’s only half the problem. The service contractor is also to totally incompetent. So far, three service calls and the signal problem persists. One service call was a no show and two were hours late outside the give time window. To add insult, Directv will not credit the account for lost service days until the service ticket is closed.