DirecTV review: very poor service and unacceptable contract 1397

My problems with Direct TV started in January of this year. I had gotten into the habit of threatening to cancel if they wouldn't renew my subscription for the same rate. This was an every 6 month process and it worked pretty well for a couple of years. Well in January they would not budge so I actually did cancel. Two days later one of their sales reps calls and offers me 3 months free and a credit of $220, which would equal 6 free months. Too good to pass up, right? Well just to be sure I asked this sales rep on three seperate occasions if the offer was 3 free months and the $220 credit. She replied each time that it was. So of course I resubscribed. 3 months later I start getting billed again. So I call and wind up speaking with someone in the Phillipines. After getting the run around from her for about 20 minutes she advises me that she has found it in the notes for my account that I was correct and I will be getting the additional 3 months free. Of course the following month comes and I recieve another bill. This time I call, in disgust, to cancel. I wind up with a supervisor this time who advises me that the most free time anyone can authorize is 3 months. I ask her how I was suppose to know this. Then tell her that if that's the case then the previous 2 sales reps I spoke to lied to me. We go round and round. She finally threatens me with "if you cancel now you will owe the $220". I surprise her and tell her that's fine, now it's a matter of principal. I then hang up on her as she is continuing to argue. Yesterday 05/07 rolls around. Surprise! Who calls? Direct TV with another good offer to lure me back. I tell the sales rep to email me the offer with his name and contact info so I can avoid going through this hassle again. Guess what? They won't do it. A simple request right? The rep and I go round and round about this for awhile and this time he hangs up on me.

Direct TV Online movie database has the worst navigation. EVER.
Good luck finding a movie if you want a kid or family movie.

Poor break down of section and category. Unless you know EXACTLY the movie you are looking for - you are doomed to search the entire database.

It is a really a weak spot for direct tv and would serve them well to improve the usability of their online movie database.

Direct Tv has to have the worst customer service I have ever dealt with. Today I called to start service and let the lady know that I was not going to pay the $21.65 shipping charge and would not get service unless it was waived. She said that customer care would give me a $20 bill credit to take care of this fee however she would have to transfer me to the customer service center. After getting me signed up for service and again telling me i would receive a $20 bill credit she transferred me. I then talked with a guy that told me a credit like that was not possible. After asking him to cancel the service he told me maybe a different department could take care of the credit so he then transferred me. After the 3rd time on hold I talked with another man, told him my story and he said i would have to talk to his manager. He put me on hold and told me his manager would talk to me right away. After about 5 min on hold a lady picked up and did not know anything about what was going on. I started to inform her about it and over the phone was a bunch of noise some foreign language and then the dial tone. I gave her the benefit of doubt and waited about 5 min for her to call me back; she never did. I then had to call Direct tv back and start all over. I was finally about to cancel my service after telling the 5th person my story and again she tried to talk me into how great of a deal i was getting.

I will NEVER recommend Direct TV to anybody. What a poor poor operation they have. I hope they are soon another forgotten business that fails in this economic down turn.

The authorized DIRECT TV installer (Bryon Ballou - bryon@rpmaz.com or brynballou@aol.com; Phone: [protected]) who negotiated and installed our DIRECT TV system, informed me that I was qualified to upgrade a Standard Receiver to a 2nd HD/DVR Receiver for free.

When I contacted DIRECT TV Customer Service and included the written statement by Mr. Ballou.

Customer Service told me that they would do the upgrade but it would cost a total of $220.00 ($200.00 for the upgrade and $20.00 for shipping).

They also added that to qualify for this upgrade that I had to sign another contract for 2 years.

Kenneth Alejandro
DIRECT TV Account No: [protected]

I had to sign a 2 year contract for direct t/v to install a system in my home.Now i am being ripped off due to a price increase of over 2.00 per month and an extra 1.00 per month for each leased receiver.Is there not a law that says they cannot modify a contract until the current contract has expired?WTF? This is a HUGE ripoff for a lot of people. Are we talking CLASS ACTION yet?

Direct tv turned my cable off today, 8/16/2011. After I paid 1oo dollars and promised to pay the rest on the 25th of this month. I explained tothem we don't have much money right now, and we have always been good to our word. We havfive kids and recieve child support andunemployment, and trying to provide for kids and looking fr a job. Direct tv is a company I wouldn't recommend to any one.

I ordered direct tv on 8/11 and scheduled installation on 9/19 between 8-12. I paid $51.94 for the installation and noticed the money was taken out of my account within a hour of placing the order. On 8/19 at 2 p.m. I started calling direct tv to find out what happened with the installation. My 1st phone call I was hung up on, the 2nd said she was transferring me to the installation office when she transferred me back to her office, the 3rd person hung up on me, the 4th person let me speak with a supervisor as I requested. The supervisor told me that my order had been cancelled but couldn't tell me who cancelled it or why. At this point my husband called. He spoke with 3-4 people who he was told that someone would be at our house on 8/20 between 8-12. At 12 noon my husband called direct tv because the installer did not show up. He was told we were not scheduled for Saturday and it would be several days before we could get scheduled. Of course, he blew up and told them to cancel. About 1 hr later direct tv called back to say the installer was on his way and would be here between 2:30-3 p.m. At 3:30 the installer called to say he'd be another 45 minutes. My husband told him to forget it. We wasted 2 full days on this incompetent company and we do not intend to do business with them. I know it's going to be a nightmare getting my money back.

To whom it may concern,
I am upset with direct tv because we have been very loyal customers for 10 years. Have never missed a payment. We were watching tv and a commercial for free sunday ticket came up several times. The commercial stated that you had to call to order it. Well, as always, we were informed that offer is for new customers only.
Whenever you have a new promo, it is only for the new potential customers. Do you realize without the oldies who have been very devoted to direct tv are the ones that make the company exist?
You offer nothing for the devoted customers who have been there for any length of time. You take channels away and when we look for them, they are gone. You do things that are just plain wrong! I am very angry, i work hard for my money and i pay my bills. Direct tv needs to take care of their existing customers who have a good track record. It seems as though once you have us, we are not important any longer. You really need to look at this and take care of the people who pay direct tv every month. Give the present, loyal customers a good reason to stay with you. I am very close to terminating you. It will be purely out of principle. What you are doing is sooooooooooo wrong!
I am sure that i won't hear anything back from direct tv because the company only cares for the new customers. Once they order direct tv they are done. You need to fix this and you need to fix it now!

Mr. Chase,
Your company has had a hold on my funds since last week. I did not authorize any payments. My husband and I live on a fixed income and that is the only money we have until we get paid on the 3rd. I cancelled my service with Direct TV in May, my contract was up sent all of the boxes and remotes back like I should. I am begging you to take the hold off of my funds in the bank.
Acct# [protected] . This is not good business. I did not authorize any payments, I would consider that fraud. My sister had the same problem, she had paid her sons bill one time, one time and the company debited her acct and made her overdrawn.
The reason we cancelled because every time the weather was bad we didn't have the service and at that time we didn't have service more than the service. I was not credited from my bill than. I'm not trying to be rude I just want the hold taken off the money in my bank acct, please I'm begging you.
Sincerely,
Alan and Dawn Humphries
[protected]

"IN GOD WE TRUST"

My husband and I have had our Direct TV account for several years, with few major complaints. Now we have a MAJOR complaint. I agreed to have my name placed on a new account for my son and daughter-in-law (and we did not take advantage of the promotion to get $100 for signing a new account). They have had several marital issues, moved twice, and had suspended service as well as unemployment and financial issues. Each time they moved, they were told they needed to get a new receiver, so they had to pay $100 in cash to the installing technician each time. This is not what they state in their nationwide TV propaganda. Then, when they thought everything was looking up, they worked out a deal with Direct TV. They signed a two year contract to get a smaller package they could afford in Apr 2010. After another time of unemployment, they suspended their account for three months, in order to keep it after getting finances settled. Now, they are going through a divorce and my son may be facing jail time, so their service will have to be cancelled. Since my name is on their account, Direct TV has sent this account to collections (Aug 2011). My discussions with their “Customer Service” Dept have proved fruitless. It does not matter to them that I did not sign the contract (my name and social is just on the account). When they suspended the account for three months, they suspended the time of service for the contract, resuming it after service was restarted, but they did not suspend the rebates that were attached to the payments. The result is they had three months added to the length of their contract, but lost three months of rebates they were entitled to receive. We asked Direct TV to allow us to pay the past due amount and cancel the account without further charges added. They said it was against their policy and they could not do it. They are sending this account to collections. I am sending this complaint to as many web sites (and there are many) as I can, as well as all my friends and family, many of whom have Direct TV accounts. I am also canceling my Direct TV account and will go out of my way to inform anyone I can about the underhanded, self-serving policies of this forgettable, blood-thirsty company.

I am extremely upset with the service i moved in october of 2010 and direct tv customer service told me that i wasn't going to get charged because one move is free, however i was charged $90.00 for the move and an additional $60 for the technician. I had to move in july of 2011 and they charged me $200 to move again plus i payed the technician $40. My husband decided to cancel since our bill didn't get lowered and they didn't keep to their customer promise . I then told him to call back and see what was the minimum due and the representative said $100.00 and they would connect it back, i then payed the $100 and she said sorry but it's not gonna work u have to pay the remaining balance of $255.00 in order to connect the service back. So she made me pay $100 and i don't have service anymore we spoke to a manager and all he said was there is nothing we can do. Why do they lie ! They rather loose a customer and keep taking your money since they have your info on file.

WOW Just spoke with your customer service and words cannot express just how greatful that I did that! I am so glad I just dogded a bullet! You guys actually ALMOST got me! Everybody told me not to sign up with you and I could never understand why. Their reasons never sounded justified enough but I'm glad I found out firsthand before I signed up. I've been checking you guys out online and felt like your deals were too good to be true but couldn't put my finger on it. But today I called you for the first time and spoke to someone.You didn't have to tell me she was in sales because she was definitely a true salesperson all she did was talk and barely listened. As soon as I started the call I told her I'm just asking questions don't want to sign up yet I'm THINKING of signing up. She went on and on about your service then asked me for my Social Security information. I should have known better because I never give this info out over the phone but she advised me oh this was only to do a credit check to see what offers I qualify for "No obligation"(yea right). She asked for all my address info and I obliged not knowing I was about to be baited and put out on a hook. She then ran my credit check gave me the pricing and then told me I could sign up for just $8.19 and qualified for 2 HDTV receivers with a monthly paymenmt of $45.99. She said I have to sign up right now and I told her "remember when I said I didnt have my bank acct. info with me? I really don't have my information with me I was just calling for information". She was like but dont you have anything with you? I said no and our convo ended. I called back 2 hrs later when I had my info with me and was all ready. (what possessed me to do that?) I got this other sales rep who kept talking about all sorts of things I never asked her. I was like the other rep. told me my pricing of $45.99 for the ultimate package and thats all I want. She ran my credit yet AGAIN then told me I could only qualify for 1 free HDTV receiver and a regular receiver but could get the plan for $45.99/mo however had to pay now instead $24.99 because I called a second time. I'm like huh? She said yes because this is the second call I made I cannot get the $8.19 anymore I now have to pay $24.99. Well who would have ever thought there would be a fee for calling your company back? Most companies would love for potential customers to call them back but you, no you charge them! SMH I told the rep well I guess I can't sign up with you now then because the other rep. never told me the price would change on the second call so I don't have enough on my account to pay anything up front(as I assumed since online when checking out it states $0 up front and no fine print anywhere stating otherwise). I was about to hang up and she told me sweetly that I must hold on so she can speak with her supervisor ( Ishould have hung up).

The Supervisor from HELL came on the phone, her name was Ariel, she began explaining to me what the $29.99 was for. Basically you charge us (potential customers) for running a credit check which is lowering our credit score every time so I'm paying YOU to ruin MY credit. SMH She said there is no possible way she can waive this fee as the first rep already waived it once(without me asking her to).I advised her well all of this doesn't really matter then because I don't have the money in my account, had the first rep told me how much I would have to pay next time I would not have called back since as I said before I do not have the money in my account right now. (Don't you think I would have waited until I had the money in my account to call back?). Well I guess even though I kept trying to end the convo Miss Supervisor wanted to have the upper hand as she started telling me to lower my voice when I was clearly not loud but she merely kept trying to interupt me everytime I tried to speak because I guess she's the only one who was suppose to talk in the conversation. I advised her Ma'am I am not raising my voice this is how my voice was when you came on the phone with me. Now I work in Customer Service so I get this strategy act like the customer is confrontational and they look like an A$# & you look good. ( I never do this and working in Customer Service I am not one to raise my voice.) Ariel continued her rant about how she is not going to waive the fee (but who was complaining? I kept trying to tell her well then this converstaion is over because there is nothing else to be done) & how I'll never find any other company that's cheaper. When I realized trying to end this conversation nicely just wasn't going to happen as she continued to blab I interrupted her and said "Ma'am what's your name again?" She said Ariel and I said "Thank you Ariel" and hung up. Alaways a Lady I still said Thank You to someone who ruined my night. And to think I was actually excited about signing up with u when I called in! It took me 3 days to completely decide I want Direct TV and all but 1 night (maybe 10 mins or so) for me to lose your trust. That Supervisor came onto the phone ready to attack when I hadn't even requested a Supervisor and was not initally upset but Ariel may be right about one thing I may not find the program you offer cheaper but I'd rather pay more money knowing I won't have to deal with your horrible customer service every month for 24 months. You may have great quality equiptment & programs but with customer service like that you're going to get nowhere. I've had bad cable service before but have NEVER been so disrespected by a cable company before. You just lost a great potential customer and a lot more to come too because you better believe I'm telling everyone I know not to EVER get your service! And if I can find a review site online I'll be posting it there too.

Jessica Nesbitt
Miami, Fl

Direct TV Customer Service is incompetent it usually takes two dim wits before you can actually talk to a supervior to handle a simple question. The so called cutomer service representative offer incorrect packages or service3s that are not offered in your area. Had three install technicians (2 diffrent one within a two week span) out to up-grade my sevice to HD receivers the technicians had to actully tell the direct tv reps how to do there job and the service was not offered in my area. Still don't have HD TV, will be leaving as soon as contract is up if not sooner. I would highly recommend using alternative source for satelite tv.

ON 8/4/11 DIRECTTV ELECTRONICALLY PULLED 116.27 2 TIMES FROM OUR CHECKING THEN ON 9/611 THEY PULLED 178.49 THREE TIMES, WE CONTACTED THEM 5 TIMES NOW AND THEY STILL HAVE NOT SENT THE WRONGFULLY PULLED AMOUNTS BACK.THEY ALSO CAUSED OVERDRAFTS AND WE HAVE BEEN WITHOUT MONEY FOR OUR OTHER BILLS. I AM TERRIBLY UPSET

I have Directv and I always pay by debt card. when they ask me if I want to retain my card number with them I always decline. When the automated system keeps your info they can use it for final billing etc..
this gives them access to your account never let them retain your info and never let them have access to your account for auto bill pay this always leads to trouble. I hope this helps good luck with this.
michael

I had to go thoough several prompts and hold. they didn't have my correct phone number even though gave it to them. They gave me people who couldnt help me. Several promps who couldn't help. Kept transfering, kept telling me someone would call back to set up. When they called back, they would want me to go over the work order again. It took me talking to about 15 people, plus a supervisor, who wouldn't acknowledge their customer service mistakes. they had wrong work order, wrong person, and some were rude to work with. I am very short of cancelling 10 years of service for cable tv. I am not a person to complain, but this pushed to a person I don't want to be.

i make a deposit to pay my morgage, direct tv withrow 462 dollors from my account without my ok, i call direct tv to compalin they said sorry cannot do nothing, now i am worry how i pay my morgage.what i have to do to got my money, i work verry hard for my money, direct tv dont care ...

You need to find out what the charges are for. Pay per view moveis, sporting events, whatever. Then you can dispute them, or pay them if you actually made those charges.

False Advertizing!
Lousy customer service spoke to John TPCL91791 and Jessica 254251. They where rude agressive and did not want to assist me in any manner. This by far one of the worse company's I have ever delt with. It's ashame there is not a way to stop theses companys from ripping off people and getting away with it. Who can you trust, they lie to you to get your money and after when you try to cancel they make sure they take even more money from you. When are people in america going to get upset and do something about crooks like that and stop this injustice. Impunity is the only reason this can keep on going on.

After stopping service, and paid final bill, sent in the 4 receivers and was billed another 71.00 for so called hidden pay per view charges on the boxes only view able after they opened receivers. that is the most bs story ive ever heard. everyone knows what ever you watch is billed right then . anyway i didnt fall for it and shutdown all bank transactions from them

direct TV. and the banks woh let them are stealing at will This is a violation of my civil rights to due process. an example if some one owed me 400.00 I could not present the bill to the bank and have it removed from their account . I would have to file it with small claims and prove it was owed to me. if I wone a judgment tjhen I could attach his pay check. Why doesn't Direct TV. have to follow the same rule. Because Banks are allowing it to happen. and they happly charge 30.00 dollars for every time Your account is short of funds due to the money Direct TV. stole.

COMPANY IS TRYING TO CHARGE ME 90.00 AFTER I RETUNED THERE BOX I HAVE ASKED FOR A COPYOF THIEAGREEMENT IN JULY AND SEPT AND RECEIVED NOTHING.NOW I GOT CALL FROM A COLLECTION AGENCY

It is too bad that there is so much legal deception out there these days, and who pays for it in the end? The customer of course!
Watch out for deceptive flyers from this company. The offer sounds great until you get your bill. Then when you want out, you're stuck because of a two year contract, also they will not work with you at all and actually blame you for the problem. Because I refuse to deal with companies that use deceptive means to get customers, and then are charged a bill three times the amount the flyers present, I canceled my account after two months when I found it was useless when trying to work with them. They were not helpful and actually rude to me. They also charge over a 400 dollar disconnection fee that they withdraw from your bank account almost immediately.

Direct TV- We had service with Direct TV for almost 2yrs, I have ran into some financial problems and have not been able to get caught up. My bill was $132. . Recently, my service was cancelled, then next a debit for the amount of $562.50 was removed from my bank account just like that! How could they have access when I never signed up for autobill. And when I did pay my bill I would make 1 time payment only. I called and asked how did they get authorization and they told me that when I signed the agreement when the service was installed that I authorized it. I told the rep that I found that hard to believe as I work also with biling and if that were the case then when someone owed money that I could just charge their card because of a previous agreeement. Yeah right, I still don't believe it is possible and then for my bank to allow it. that enraged me even more. My account was and still in the negative. Next when I called to complain about it the first time the rep assisted me and and said that she would process the refund and that I would receive a check. Then all of sudden her system went down. She apologized and asked me to call back the next day to get refund expedited. Which I did. This time I spoke with a Supervisor and he was quick to say that Direct TV had every right to charge my account and that if I wanted my refund that I would have sign up for AUTO BILL Pay. I was reluctant do so but I really can not afford not to have my money returned. So reluctantly I agreed. And when it came time again the rep asked for my Credit card number. Not to mention that this Supervisor was unprofessional. I work in Customer Service and I am a Manager and that is NOT the way that a customer should be treated. Especially when the customer was charged $562.50 and the actual bill was only $132. I asked him why didn't they just take out the amount owed? He did not give me an answer. I did receive part of the refund $180, but now I am waiting on the balance. It has been over 10 days now. I called Direct TV and asked about it she said that she would expedite the refund order now they were just waiting for the credits for the receivers to appear first. Honestly, I want to cancel because of all the stress that this situation has caused me, but I can't afford to just let this go. I am really very disatisfied and upset with the way I was treated and how after the fact I was forced to sign up for Auto Bill Pay. Unfair practices, that they have and I hope and pray that someone will take action against this practice that they have.

Only if i had checked the reviews before trying to order this crap I would not be one here today. As of today, October 27, 2011, Directv still has my money, I have no service, and I have spoken to customer service and haven't gotten any results! I ordered the Directtv service on September 25, 2011. It seemed like a good move. Once my order was placed, and my money was taken off my card, I was given an installation date of October 21, 2011 nearly three weeks later. On the installation date, the technician came two feet into my home and stated "I most likely won't be able hook your dish up through Directtv because you are on the wrong side of the building. But for $75, I can come back on my own time and install a dish." Ummmm huh? That seems like a damn SCAM to me. So immediately I told him thats ok and to cancel the installation. He then called Direct tv and put me on the phone with a representative who stated that my order was cancelled and I would be receiving my refund in 3 days. I waiting four days and called Direct tv inquiring about my refund. The representative stated " your order was never cancelled it will be another 3-5 days". Excuse me my order was cancelled on Friday, its now thursday and now I have to wait another 3-5 days for my refund. I asked for a supervisor and was told she was busy and she would tell me the same thing. After speaking to her, she did tell me the same ###. I asked for her supervisor, who also told me the same ###. They didn't even want to give me the information to file a complaint, I had to research it for myself. I think the whole company is a fraud and I hope it flops. How can you run a company based on fraud and ###. Direct tv give me my refund and you will never have to worry about me again in life! People remember to take the time out and file complaints and let others know about your bad experiences.

Sincerely,
A pissed off never to be customer
Baltimore, Maryland

You are 100% correct. You'd be better off being waterboarded than signing up for Directv.

DIRECTV IS A SCAM ! BEWARE !

I order Att and directv without knowing that this two companies had join. At the time of my order the operator didn't notify me there was a contract of 24 months, I thought it was only 12. I was dissapointed with directv service. At the time of my cancellation they told me that if I don't stay with them, they would take $500.00 from the bank account. After waiting for the statement I have notice that they take out the $500.00, without my authorization.

Direct TV will keep your card # after you cancel with them because of reception problems, and having to call to take wrong charges off your bill month after month, then they will scam you and charge later for early cancelling or some of the other hundreds of scams they have! when none is at all your fault. They are the slickest crooks ever. Better than Madoff.

I called my cardholder to attempt to cancel a drummed up fee from Direct TV and they said that I would have to ask Direct to cancel. Is that a laugh? I wrote a letter to cancel because of two things. reception went out almost daily, I had to look over my bill every month to see what else they accidently charged and call and get it fixed. Then more than a month later they scammed and charged my card that I also told to remove from thier files for a huge cancellation fee!
This is a sick company.

Direct TV took money off a debit card, that they were not arthorized to take. The amount was 19.96. This company had no arthorization to take the money off the card.

I hate Direct TV. If they aren’t filling up my mailbox with crap advertisements, then they are filling up my email inbox with crap advertisements. I used to use them as my source of cable but they always were making up phony excuses as to why I was not entitled to any of their promotions. Isn’t a promotion a way to get more customers? I felt like they were always waving a promotion in my face that I wasn’t entitled to. How come one person on my block could get the promotion but I couldn’t?

Including the installation and the service charge to set up everything, there is no way that they save you money compared to a cable bill. Lets also not forget everytime there is a big storm (at least 5 times a month) you can count on no picture and nothing but static. Isn’t that when you want to watch TV the most? When you can’t go outside and there is bad weather?

called an was told i had 18 days from the time i recieved my bill 6 days later they turned me off called again was told they would turn it back on waited called again was told it was a miss understanding on my end

Back in September of 2011 I got tired of paying over $70 a month for Directv. Since the shows I like are primarily on MSNBC, and they stream the programs I like a day after broadcast. I saw no need to pay over $70 a month for what Directv was offering. So I cancelled my subscription, and learned that I was enrolled in a contract. I paid my outstanding balance, $84.76 for the service up to the day they discontinued providing the service. I returned the two receivers and remote controls, and Directv acknowledged receipt of the receivers and remotes. But $84.76 wasn't enough for Directv. No, they went ahead and charged my card for an additional $40.00!
This morning I called Directv, and requested the $40.00 back, But no, according to Directv, it is "not possible" for them to refund the $40.00 which I did not authorize them to take, they just took it from my bank account.

So the next time you wonder what these young people are protesting out on the streets at the moment, try television that costs over $70 a month for a basic, non-premium package.Try a big corporation, even though I paid my balance in full, and returned their equipment, stealing one last $40 from me. "Stealing?" Well, is there a different word for your money being taken without your permission?

My husband & I have been Direct TV customers for years but in the last few months their customer service has been less than desirable. Speaking several times over a period of months with reps all we get is trying to sell us more packages, or channels
when they are not handling the problems with credits to our Invoices as promised. They never do as promised.

So I decided to share the problems with those even considering Direct TV as a satellite provider. There is nothing worse than zero service behind the sale and Direct TV has managed to turn their customer service over to those taught only to sell, sell, sell.

Instead of reconciling billing problems you get the run a round as if to say well this is the packages take it or leave it attitude.

Credits are either not done at all, or if issued end up being put back on the next invoice 2 months later thinking you will not notice or forget what was promised. Their prices are absurd for the services not rendered. For anyone considering Direct TV look elsewhere or you will also fall prey to this its our way or the highway attitude.

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I ordered direct tv for my business and they never set service up right so I tried to get a refund on my boxes which they charged me $500. they said no. now they are saying I said it was a residence not a business and are sueing me for thousands when they had been to my business numorous times to fix tv problems.

After waiting a year for tonight's Kennedy Center Honors program to record on Direct TV's DVR system it was disappointing to see static and skips in the recording leaving an unusable copy. Is there anyway Direct TV can provide a copy of this unique and long awaited program? It rained and snowed here earlier so the satelite system failed AGAIN. Is there any recourse?

we here at DirectTV pride ourselves on failure
even a lsight summer breeze can alter reception through our equipment
we recommend moving to a location that has no rain, wind, snow, or weather of any kind
thanks for your understanding

They are trying to scam you. If they are suing you get in touch with one of those consumer advocates and they may able to help.