DirecTV review: very poor service and unacceptable contract 1397

We are not receiving our bill and have been charged with late charges. We don't have our bill for January.

I tried to resolve a dispute on 01/17/09 and was on the phone for over one hour, when a supervisor named Brian or Brandon, got on the phone accused me of swearing and hung up on me. The dispute has not been resolved and they are charging me for PPV charges that they claim that I incurred in November of 2007. I plan to take legal action, instead of crossing my fingers and allowing them to ruin my credit. Truly, this is a company that is ripping off their customers and the BBB needs to get involved. If anything, hopefully people will do some reasearch and listen to customer complaints. I wish I had.

all the reps are very rude. i call last friday gave my card info, ssc, and other info. the order was processed the tech was suppose to come out tuesday, noone showed up, and noone is trying to resolve the problems, plus a lot more

Add me to any class action lawsuit. They just hit my account for 262.00...UNAUTHORIZED. What amazes me is that the banks intend to honor those unauthorized charges. This was not the card I used to open the account, and was told that I would be receiving a final bill. Never received one online or by mail. In this time of economic uncertainty for the entire nation, I am dismayed by this predatory business ploy.

Has anyone sued them yet? They have done the same to me. They turned me over to collections and even those people were rude. I am filing a complaint with the Better Business Bureau to start with. If I don't get any satisfaction I will go back to my attorney.
I would rather spend money paying an attorney than paying them.
I also would like to go to our local TV station and see if I can get them to do a story on this. If nothing else it would make others aware of these issues. If there is enough of us in this area I would like to see about getting together with them and hiring an attorney and doing a mass letter to our Attorney General. I'm not going to take this laying down. It is stealing and lying anyway you look at it.

I had the same problem they after one year commitment they tried to extend my service commitment for anoter year and a half for replacing a non working unit.
These people are unprofesional, fraudalentand decieving.
I seriously thing they shoul be investigated.
I SEE A CLASS ACTION SUIT COMMING SOON!

I closed my account with Direct TV in October 2008 with a refund due of $32.74 for pro-rated days. I have been going back and for with Customer No Service for nearly 4 months. They have lied that a check has been mailed, then they lied they credited my credit card, then they lied another check would be mailed. I've received nothing from them except continued advertisements to come back. Isn't it interesting their ads continue to fill my mailbox, but the checks they claim they mailed never seem to make their way to delivery?!

I'm done dancing a dance of insanity with them and am refering my complaint to the North Carolina Attorney General's Office, Better Business Bureau and anyone else with authority to put a black mark on this company. I would never use their service again or recommend them to anyone looking for satellite service.

I just wonder what they would do if I owed them money and refused to pay?

I paid the Direct TV bill for my daughter online when she'd give me cash. Her account was disconnected and they charged my credit card 982.77 without my authorization. Now they are telling me that I need to dispute the charge with my credit card company. I should receive a full refund and they are not helpful at all! They stole $1000 out of MY BANK account for someone elses account and they are not helping me at all! DON'T EVER USE DIRECT TV.

Direct TV is NOT customer friendly. Signed up and never got equipment or phone calls three times over a19 day time frame. Lost 2 work days, 1 day off, all wasted waiting for some one to show up. Customer service sups. E-mailed Corporate, I e-mailed corp. and still no response. Just cancelled my order.

I suggest you do some homework and ask around in your area, if there are any problems.

After not even getting any reply from the corporate customer support team, I quit!

VERY BAD CUSTOMER SERVICE AVOID AT ALL COST

I am looking into DISH Network now.

The installer for our service damaged property and discontinued other services going into my house by illegally taking possession of a drop installed by my internet company. They refused to fix it after two weeks, and when I cancelled I was automatically debited a huge number for a 2 year cancellation fee. I never even received services, as it had to be discontinued right away for my internet company to resume my service with them. Direct TV are crooks, and make money by bullying their customers. Avoid them.

I'm currently sending letters to the public utilities commission, better business buerue, and the attourney general's office of California.

The problem here, is they make more money from people cancelling their service, thus eliminated much of their incentive to make an effort in retaining contracts.

I won't spend time telling my Direct TV nightmare story because it has been told so many times by others on this site and other sites. But I would suggest to all of you that, until a law firm decides to take on Direct TV in a class action suit, the best we can all hope to do is share our horror stories with as many of our friends and collegues as possible. The best way to get back at DTV is to spread the truth about them and the rest will take care of itself. Even though Direct TV is still extorting money from me, I have cancelled my service with them and have switched to AT&T Uverse!

I am retaining an attorney as well for DTV charges. They replaced a broken DVR box and told me I did not have to return the old one because I bought and paid for it at the time of installation. Then I was charged $200 Non-returned equipment fee. When I called about the fee the said I DID need to return the box, and they were going to set up a recovery kit for me to return it. Waited 3 wks and not kit. So when I called to ask where it was the rep. told me I didn't need it because the equipment is owned not leased and I don't need to return it. So she cancelled the recovery kit and credited my account for the $200. The very next month the charge was back on my bill! So I called DTV back and asked what was going on. They said I DO need to turn in the box, and they would order another kit. OK fine. I then waited for 3 more weeks and never recieved a kit to return the defective DVR. So, yes, I called BACK AGAIN. The rep. on the phone told me the same thing again...that I did NOT need to turn the box in b/c it was owned equipment. So she cancelled the kit and credited my account AGAIN for the $200. Well, I guess you all can figure out what happens next. YES...the $200 charge pops up on my account AGAIN! By this time I am ticked off. So I called DTV back once again and the person I talked to this time said I was right and didn't need to turn the box in and she transferred me to a supervisor and he credited my account and assured me that the problem was taken care of! So I go on for a month and everything is dandy and I finally throw out the defective reciever (it's no good to me, because the technician that replaced it took the access card and remote). Now it's January and they have charged me AGAIN for that non-returned reciever! Now they are telling me I have to return the box (which I no longer have unless I go searching the landfill for it).
I was told so many times that I did not need to turn this DVR back in and now they are telling me different. Supervisor (Paul) says that it states in the policy that any defective equipment has to be turned in. How the hell do they expect me to know the policy if their own employees don't!? I'm fighting this tooth and nail...and I'm definatel in on any CLASS ACTION against them. And as soon as these charges are taken care of, I will be terminating my service with DIRECTV...because they are absolutely horrible!

I cancelled my service on Jan. 28th, 2009 & was told there was an early cancellation fee and they were going to charge it to my Credit Card on file I immediatly said no & there wasn't a credit card on file & that if they charged my account that I would file a complaint, they said they wouldn't . I was disputing the charge of the early termination fee of $220 and said I did not have a contract or sign anything agreeing to it. As of Feb. 6th. tthey went ahead and took the money out anyway & when I called to insist they put the monies back, they said they had the right to charge my account because I had used it in the past. I insisted again that I did not authorize the use and that I ademently demanded that they not use my Credit Card. I am now in a postion of bouncing checks including my mortgage or I have to pay it late. I am so frustrated with this company because I told them I was disputing the charge and would of payed with another credit card if I lost. I couldn't stress to them enough not to use that Debit Card. They totally used it unauthorized. I want them to put the $220 back in my account.
Thank You Carol Reid

I have been a DTV customer since 1997. Last year I agreed to an upgrade to an HD Receiver. I have had constant problems with the reception since, and have spent hours on hold and working with technicians over the phone to troubleshoot. When they finally sent a tech, they had the nerve to charge me a "surprise" fee for the service call, and it never fixed the problem. I wrote two letters, which were responded to with a form letter that made it obvious no real person had even read my complaint. A year later, the receiver is finally broken for good, and DTV is making me wait two weeks for a technician, and won't allow me out of my two year contract so that I can seek better service with another company. They say it will cost me $240.00 to terminate the lease early, even if the equipment they leased me has never worked properly. When you lease real estate, the landlord has to make repairs, so why doesn't DTV have to repair their faulty equipment? Seems to me, they have no regard for customers. I'm stuck with no service, and they didn't even offer to take two weeks' charge of my bill--horrible company. They care NOTHING for existing customers, only for new ones.

Time for small caliams court, I would say. Make 'em pay!

EVERYONE! I HAVE THE SAME PROBLEMS WITH DIRECT TV AS YOU HAD. WE HAVE ALSO TRIED TO GET THRU NUMEROUS TIMES WITH THE SAME OLD ISSUES. I URGE EVERYONE TO CALL THIS NUMBER. IT AT LEAST GETS YOU THRU TO THE HIGHER GUYS IN DIRECT TV. CALL [protected] ASK FOR CHASE CAREY OR THE PRESIDENT. THEY WILL HANG UP AND STUFF SOMETIMES BUT SOONER OR LATER YOU WILL GET THRU. I FIGURE IF ALL OF US BOTHER THEM ENOUGH, AND HOUND THEM A LITTLE, THEY WILL GET SICK OF ALL OF IT AND MAYBE WE CAN GET THRU TO SOMEONE. IF ANYONE HAS ANY MORE INFO, PLEASE DON'T HESITATE TO GET BACK TO ME... GOOD LUCK AND LETS GET THESE ###!

yes, liars, cheats and thieves. And, sued:)

On February 1, 2009 ''SUPERBOWL SUNDAY '' our satellite went completely out, being unable to see the Superbowl in high-def.
My husband called Directtv the following day to notify them of the problem. He was able to speak with a live rep and was scheduled to be serviced on February 9, 2009. February 9th comes and no Directtv.
Husband called again and someone told him that we were scheduled for Friday, February 13th between the hours of 12noon to 4pm.
Friday comes along only for no none from Direct to show up. At approximately 4:30 pm, my husband calls again to asked what happened. The Rep told my husband that she was contacting the technician and someone would call him back in 20 mins. . Well, guess what, a hour has gone by and no phone call. MY husband called back only to get a nasty Representative on line. She was very nasty and disresptful as my husband started to get frustrated I asked him to let me talk to her. When he gave me the phone she was not there on music. Obviously, she had put him on hold without even telling and she ended up hanging up on me. I was about to dial right back but the supervisor was calling me. I explained to the supervisor our problem and how we have been getting the run around. She explained to me that a tech had been out to our home around 1:00 pm on the 13th. I told her that no one had been there because I was home for lunch from 12:35pm to 1:30pm and also there was nothing anywhere to indict that they were here. ( nothing on the door, mailbox, etc.) She then went on to tell me that someone would be out on the 21st. I asked for the corporate number to give my complaints (because we have been scheduled on several ocassions and still have not been serviced )and she tells me that I would have to get it from your website or on the back of my bill because she doesn't have it very very nastily. I then asked to speak to her boss and she hung up the phone on me. I called back and spoke to a different Rep. who had a totally different attitude and personality. She looked at my account and agreed that we had been spoken to and treated disrespectfully. She looked into the matter and put in another service report and said that someone would call us back in twenty minutes. Well, no one has done so and we still have no service. We have been valued customers for more than 12 years with no late payments ( automatic withdrawal). We are completely disappointed and very, very upset with the treatment of your staff. Your technicians are liars and your customer service representatives are unprofessional people. Very soon I will be contacting the Better Business Bureau about Directtv.

Hi AlyKat,

My name is Gigi and I live in New York. I am having big problems with Direct TV but I decided to file a lawsuit out on them. I need to know others who would be interested in filing their own lawsuits against Direct TV.

If you know or are interested in suing Direct TV please contact me at [protected] and ask for Gigi.

Thank you.
Gigi

DirecTV has the most inefficient and unresponsive billing and accounting system known to man. They have been trying to find a $126.64 check they cashed ten days after my account was closed and still no luck and this is someone from the Presidents office working on it. I am back to writing checks I will never give a company my debit card number again. You loose total control of your account with systems like theirs in place. They think you owe them money you get numerous automatic phone calls all day, they owe you money it six to eight weeks.
just pure corporate arogance.

We first got direct tv through bluegrass satellite in the fall of 2003. It changed hands over to pegasus a few months later and then that franchise ended in january of 2004. We had made two payments in january, one early in the month and one at the end of the month, $50 and $70. Direct tv took their account over in february of 2004. Little did we know that our payments got locked up in pegasus during the change. My wife made payments usually by money gram or western union, sometimes by checking account. She would call and the system would tell her how much to pay. We wondered why there was always a difference in the charges when it was supposed to be the same. We contacted them about the account and they said we were behind and late charges were being applied. That was news to us since we weren’t getting any monthly statements. According to them, we were getting monthly statements but this was not true. Several months later we got on the phone with them to break down the accounts payments and that’s when we found out none of the money from january had transferred. Over and over we talked to them and they said there was nothing they could do about it. We told them we had reciepts for the payments and they still declined to help. We finally got $50 back onto the account on june 17, 2006. To top it all off they had installed the equipment onto the same set-up that dish network had installed, the same pole, same wiring, all they did was hook up boxes and install their satellite. After losing signal hundreds of times we found out the dish had to be installed where there is nothing to obstruct its line of signal. The dish was in the back yard with 20 or more trees in its path. Losing signal all the time was why we got rid of dish network after 6 years. A couple of years went by and we still complained about losing reception, our billing and we still wanted our $70 from pegasus. After threatening to find another service they sent someone out in 2007 we believe, maybe 2008 to reinstall our dish to where it had a clear signal path. So much bologna makes you sick, hard to remember every detail. And finally we got our credit of $70 in 2008. There was not one mention of all the late fees we paid, when really we weren’t, we just paid what the machine said or what a service rep. Said. After several years of losing money, we decided to go with a local carrier, cable, in january of 2009. We had told them we were going to get rid of them but they continued to send more billing. No one there keeps notes except theirs and what they want to write. Everything we say disappears, as if by magic. We had talked to “james” about the account and all the confusion. He saw the problems and where we had gotten our money credits back. He assured me that he would take care of this and clear the account because of all the hassle and late fees we had to deal with for over five years. The direct tv account has been in my wifes name for all of these years, we’ve been married 18 years, and i let her pay a couple of times with my debit card. I have never authorized direct tv to store my debit card numbers, i get on the phone and tell them i allow them to take the payment this one time and not to keep it. Even though we have told them since december about all these problems and that we were going to go with another service, those notes were never taken and the bill still increased. Even when we had no service they still charged as if we still had it. Today, february 18, 2009, direct tv stole from my bank account $202.38 with they had no authorization from. I called them and all i got was the run around. I would ask for a supervisor and i would get transferred to another department. Finally after the third time, oscar, supposedly, got on there and said he was a supervisor. Again, i got nowhere with him. He said my card was on file and it wasn’t authorized to be. All these people i talked to get so rude as if we all lie and because they think they have the power to do what they want. Wait till i get a lawyer on this. So much for direct tv. Any comments can be made to satellite@reptilesanctuary.Org . Thanks. L.D.H.

The HD DVR in my bedroom had been messed up since September. I travel a lot and waiting for hours for customer service is ridiculous with this company. I sent several email complaints as well and their response was to reset the receiver (which I'd already done per their lame advice). Finally after 3 months of no activity I tried to cancel and demanded they not charge me for the months of service I couldn't use. (Whenever anything would DVR it would tape the HD channels which were all blank gray screens). Well after filing complaints to the BBB etc they returned $16 or something insulting. To really put the icing on the cake, I had been threatening legal action and they held their stance and after all of that was said and done... they TOOK the remaining $208.52 out of my bank account UNAUTHORIZED! I was on vacation last week and received an email notification to confirm the authorization.

Has anyone else had this problem? I suspect they did this to a lot of people owing them money especially since it was at the end of a fiscal year. How do I go about filing a lawsuit for this? I have money, that is hardly the issue... I'll spend 10 times the amount I owe them to let consumers know what a crappy company this is and how terrible they treat their clients.

RUPERT MURDOCK, from Australia, super rich, is one of the BIGGEST LEGAL EXTORTIONIST there ever was. I think he sold out of DirecTv a while back, but he was filing Civil Lawsuits on thousands of people claiming they were stealing satellite tv from DirecTV. He would state if you agree to settle for $10, 000 they would drop all charges.
Cost me $1500 for a lawyer, but I help in there and said I'd take this all the way to Trail by Jury. After about a year, they dropped all charges as long as I don't file any lawsuit against them...
When the Man kicks the bucket, I hope the Lord sentences Him to Hell sucking on sweaty Bullocks 24 hours a day, THE EXTORTING ###.

RUPERT MURDOCK --- YOU SLIMMY BULLOCK
GO BACK TO AUSSIE, I HEAR EVEN THE JUDGES AND LAWYERS
AND POLITICIANS THERE ARE ALL STEALING YOUR SATELLITE SIGNALS...GUESS YOU'RE JUST A PUZZY OVER THERE AND THEY DON'T TAKE YOUR CIVIL LAWSUITS LIGHTLY, LIKE THE U.S. DOES...WAKE UP AMERICA ...YOU'RE TOO EASY ON US IMMIGRANTS...:)
I'M MOVING MY DISSABLED ### TO THE UK, I'LL MAKE MORE MONEY PLUS GET A FREE NEW CAR EVERY 3 YEARS...

I agree. I have never dealt with a more deceptive company in my life that was actually still operating "legally". I cannot understand why they have not been shut down. My experience could NOT be WORSE - how they operate IS criminal and heed the warnings not to EVER get involved with them. Even IF they had the best picture, receptionor offer- it would NOT BE WORTH IT. Mega fraudulent and deceptive practices- LIARS is best description. To get more money out of you they say and do ANYTHING -
It is " customer-NO-service" for hours, days, always. Reps are not reps, just people trained to give you the biggest runaround you have EVER had! TRULY UNBELIEVABLE. For example, they will promise to void your contract (for a minimal fee -$49 ) if the reason was their fault or your Landlord demands removal because of "common areas", (which they will NEVER inform you of, discuss 0r mention. No "Landlord approval" forms or info.) Then, of course, they charge hundreds of dollars even if THEY destroyed property and placed a dish in front of someone elses window! They will bill for service you NEVER HAD, promise a credit or a void contract and then proceed to bogusly bill you-or just STEAL the money from your credit card or bank account. They have no professional or properly trained staff - Only kids to "yes you to death " while the company robs you any way they can, and rob you BIG headache and BIG money TIME! I think, EVENTUALLY, ( after we make them rich off lying and victimizing trusting consumers) they WILL get sued out of business or the Attorney General will close them down. In the meantime, AVOID DIRECT TV like the PLAGUE!
You will be SAFER with ANYONE ELSE. WARN the young, the old and the trusting! DIRECT TV = NIGHTMARES - PERIOD. Please read available postings - SO MANY STORIES - SO MANY WAYS they can add BIG troubles to your life, wallet and ROOF too. Thank you for letting me vent! Good luck!

Before We order Direct TV We ask about the try out policy they told us it was 21 days.
the product has been unsatisfactory in several respects so We canceled the service after few days...therefore We where very surprise to receive a bill for $485 for early cancellation fee.
We have come to expect a high degree of integrity from Americans...We expect the same from Direct TV.

Mr Taibi.

Direct TV has very lousy service. I constantly have to call service but for the past month I did not have the Filipino channels which I pay$39.99/month and aside from that I only have a couple of channels from the choice package that I pay separately. They gave me 1 technician who did not come and did not call, as of last night they cannot give another service technician because they are fully booked. This has been going on for 1 month now. They better not charge me for services because there were no services involved. It is horrible.

what a rip off, they are the worst lyers i have ever seen, something should be done with theese people, they hang up on you all the time, diffrent amounts on bill every month, what ###, thet ahould be whear adelphia cable is @ in prison.

Thanks for the [protected] Direct TV corporate office phone number IT WORKED they waived the contract termination fee!.
The Story>>>
My daughter had nothing but problems from day one with her service, she had it for a total of about 5 months.
She couldn't watch one thing while recording another...she spent about $50 of pay per minute phone charges talking to Tec? su?ort...she finally just gave up and lived with it...after about 4 months, her DVR started giving her a "Hardware Error" message and it would format itself at random, she lost everything she recorded...she spent more cell phone time $$$s with Tec? Su?ort...they finally sent her a new DVR and charged her $20 for shipping...this was a little less than 1 month ago...after hooking it up, she could not watch Live TV, she had to record something and watch it later... She tried Tec? ?u?or? again ...finally gave up...decided to just live with it...
I just learned of all of this a few days ago and I told her I would handle it...Yep, I raised hell with them, they said they could send someone out, but it would be 5 to 7 days and it would probably cost her for the service call...I told them Bull ###! and demanded that she be let out of her contract (Cu?tomer ?ervi?e said no, She would be charged $380)...I canceled her service anyway and had Dish Network installed the next day (yesterday). I told the Dish installer about her problems and he said the reason she had the problem was because Direct TV never ran the second line to the dish when they installed it! (he also installs for DirectTV)...I called DirectTV again and told them the contract was null and void because it was never installed properly, and she never received the service promised in the contract! I got no where with them at the 800 number...
I ran across the corporate Phone number on this post and told them the whole story...it took some time but it worked, "Steve" also noticed that when they sent the second reciever/DVR...They put my daughter on a NEW TWO YEAR COMMITMENT!...He finally said he would waive the $380 charge...Still I told my daughter to watch her credit card for charges...because I don't trust them...she should be getting a refund for a some of the service she just paid. I still have my fingers crossed...
Again thanks for posting the [protected] DirectTV corporate office phone number IT WORKED !

I will back you wholeheartedly on this! They stole $212.50 from my checkin account yesterday (Feb. 23, 2009). I, too, sat on the phone this morning for almost an hour talking with a "Resolution Supervisor" only to also get the run around and him telling me that there is nothing he can do. When I asked to speak to his supervisor, I was told she was on another call and he would leave a message for her to call me back. I asked when I could expect a return call from her, his response was "24-48 hours". Direct TV is nothing but a bunch of liers and thieves. I'm gonna keep fighting this. I'd like to ask them if they record their phone conversations, because I would like to go back and listen to the two previous conversations that I had with their representatives who told me my cancellation fee was only going to be $37.50.

I will back you wholeheartedly on this! They stole $212.50 from my checking account yesterday (Feb. 23, 2009). I sat on the phone this morning for almost an hour talking with a "Resolution Supervisor" only to get the run around and him telling me that there is nothing he can do. When I asked to speak to his supervisor, I was told she was on another call and he would leave a message for her to call me back. I asked when I could expect a return call from her, his response was "24-48 hours". Direct TV is nothing but a bunch of liers and thieves. I'm gonna keep fighting this. I'd like to ask them if they record their phone conversations, because I would like to go back and listen to the two previous conversations that I had with their representatives who told me my cancellation fee was only going to be $37.50. I was told I'd receive a paper statement in the mail for the $37.50. When I called to dispute the $212.50 charge now on my account I was told by their representative last week who informed me to contact their Billing Dispute Department, who can only be reached by snail mail. I sent a letter to them that day (Feb. 17) and the rep assured me that it would be noted on my account that I was disputing the charge and nothing would be done until I heard from the Billing Dispute Department (which today I found out could be anywhere from 14-21 days). This morning when I checked my bank account, the money had been withdrawn without my authorization. I also contacted my bank, but was told by them that since it has already been taken out of my account, they couldn't refund my money until it was resolved through Direct TV. It's been 5 hours since all of this transpired and I'm still fuming mad! Direct TV doesn't deserve my hard earned money!

I wish I had checked this board before I let Verizon talk me into Direct TV. I have only had service 5 days and am sick already. The good thing is that I have only 725 days left in my contract. (HA) The customer service dept is a joke, and after being switched to them. on the phone for 3 hrs I was no closer to a resolution than before I called. They lie about everything, one told me I had 30 days to cancel, another said 3 days and then I was told I had only 24 hrs, but I figgered it out, I had only 3 seconds. No local channels, no nascar, no network unless I pay more. These people don't tell you all these things, because if they did I would not have switched to them. I just ordered basic cable for $20 so I can get network shows. I will give Suddenlink $20 before I would give these crooks one more penny. Lets get these people, make it a point to tell at least 10 people a day what you think of them, this will hurt them in the long run, mabey in the next 725 days. Just think, when I tell 10 people per day about these robbers at the end of my contract I will have told 7, 250 people.

Had a 1 yr commitment Jan 08 to Jan 09 4 months in 1 of the 5 receivers went bad (of course only 90 warranty $$) service was terrible and delayed but we did finally get the replacement (at our cost)

Was disappointed with cost of service (double what they singed us up for), the deliberately confusing billing practice and the constant charging of our credit card for movies. We cancelled after the year.

This is where the fun starts we returned our receivers and then received 2 billings (525.00) for movies we allegedly watched 8-13 months ago. They claim every box was to be hooked to a phone line and that if it wasn't you could still order movies and they had no way of charging SOOOOO beware you will be hit when you turn the boxes in...We have no way to dispute "the direct TV claims" we certainly don't recall if we watched a movie on a date last year...

And the real kicker is they also hit us with a early termination fee of ($340) remember the out of warranty box...well the replacement allowed them to extend the commitment 2 yrs.. if that is not crap...of course they have nothing signed by us to allow this, they say its all on their website and we are bound by it...this must be illegal to so blatantly take advantage of people.

I for see this company being involved in a class action lawsuit whereby they will be making settlements to all past customers (I will be one!) for their business practices...(WE can only hope they survive in business to make these paybacks!)

After the installer left today, I realized he had put the DVR on the wrong TV. I called Dirct TV to request he return to switch the two boxes. I had told the person I ordered from to put the DVR on the upstairs set so I could record on the big tv. The rep who answered my call said since I signed that I received the boxes I would have to pay for additional service call. I asked to speak to a superviser. She refused to tell me her name as well as refused to put me through to a supervison. She said they had NO email. She then made me pay for this service with a credit card. Now I'm worried because I can not trust this company with my credit card. This is no way to get more people to buy service.

Direct TV is Awful! They got my order wrong, they got my billing address wrong, and they didn't install my equipment properly. I can't get them to come back to my house and fix it, I was told WHILE they were installing my cable that I needed to make another service call to complete the installation! I made the call, and was told I would have to wait another week! Four days later I called to get my billing address fixed and I figured that I better verify my appointment. They told me it had been canceled, then transferred me. The next person I spoke with said that it was never scheduled. I said I wanted to cancel my service and was told because I ordered Spanish chanels for my bi-lingual boyfriend (I don't speak Spanish) that I have to get my issues resolved by the Spanish Department!?! All four of the people I have spoken to speak English about as well as I speak Spanish, so now I really have no idea what is going on with my account. I have complained everyday at least twice a day for the past week, which is about as long as I have had my service. I have already reported them to the Better Business Bureau and notified my bank not to accept ANY charges from them, and to reverse the charges already paid.

Direct TV is the biggest scam on the planet. If you are looking for great customer service, accountability and an overall great product direct tv is not the service for you.

First, their tech's are perhaps the WORST ever. DTV fails to let their customers know that they "contract" their services out to installation companies so if the job is not done correctly and you find out after the tech has left your premises--shame on you because it's your fault not theirs. When I questioned the tech's about why I could not receive HD service each one of them had a different excuse. I had at least 3 tech's come to my home and the last one showed up dressed in a button up shirt, jeans, loafers AND he used his personal Lexus SUV as his work vehicle !? In the end, the reason why I could not get HD service was because the tenant who lived in my residence previously had satellite service (before HD was available), so when the initial tech came to install my HD services he decided to be lazy and use the old satellite dish that was on my roof instead of installing a new dish in a different position that could gain the services that I initially ordered (the tech in the Lexus SUV finally told me that), but he did not have the tools to install a new dish for me (surprise, surprise) so when I tried to reschedule through DTV's customer service line they said I had to wait 4 WEEKS! So in the end, be careful to not let the technician walk out the door until you fully KNOW what you have...if needed go on the roof with them to make sure that they are telling the truth.

Second, check their customer trial periods. Usually a company will give a customer 15-30 days to try out their product without incurring any disconnection fees, BUT since I live in the District of Columbia this rule does not apply because D.C IS NOT CONSIDERED A STATE. I inquired about this with 4 DTV representatives and all of them could not give me an answer until I finally reached a rep (#5) who was fully vetted about DTV policies, but by then it was too late and did not matter for me regardless.

Third, DTV bills customers for EVERYTHING--even services that they do not have. During my brief 3 month stint with the company I had to call them at least 9 times to get my billing taken care of. Since they have call centers all over the world their main communication is through their electronic "note" system. So pray that the representative writes everything down because if they don't then it's like you never called in the first place.

Overall, DTV is not all that it's hyped up to be. Their commercials are overrated as well as their services. If you are looking for accountability and a great service definitely look elsewhere!

Go with cable! Direct TV is like Chase and American Airlines all rolled up in 1 big fee based SCAM! God help you if you try to cancel your service... If you are looking for customer satisfaction, you would be better off in thumbscrews then dealing with these malcontents...

There customer service is the WORST ive ever dealt with.
They switch you from one agent to the next, then after there done relizing no one can fix a simple issue you get the dial tone. Trying to contact them is a absolute joke.
I would never reccomend them ever to anyone.
They suck...

I have been with direct TV. for 4 years when they replaced a faulty receiver and I called to complain about it they said I had to pay $80.00 for 5 service calls when I threatened to go else where they informed me when ever I change a recover I automatically sign up with them for another eighteen months. What a scam.

They're fraudulent in their ad of no equipment to buy.