DirecTV
Reviews and Complaints

I've been with dish network for over 13yrs, and only decided to go to direct tv, because at&t was offering a better price to buy 2 of their services. Lie lie lie. First of all my bill is more than they said it would be by about $40. 2nd - there is a really annoying boing sound every time you try to push a button to do something, you don't get very many hours to record on, there are no folders to seperate your shows that you record, the streaming service doesn't work for us out in the country (but yet dish network worked just fine), not only did the salesman not mention that you only have 24hrs to cancel the service if you didn't like it, but the installation man didn't know anything about it, or mention it either, if you pause live tv, and try to watch it, you might as well forget it, because it becomes very choppy, and has terrible picture quality, then will just skip all the way to current time on the show that you were wanting to watch. I tried to call after 3 days to cancel my service, only to be told I only had 24hrs to cancel the service. I don't think that 24hrs is a fair amount of time to decide weather you like a service or not.

I would like the address/addresses to file a formal complaint regarding my former Direct TV account [protected]. I will be blowing up social media and the BBB over this. I have been a customer of Direct TV for 14 years and my latest and last experience was worse than any service related issue I have ever dealt with. The issue started with needing to replace 1 antiquated HD Rec that had burned up. I tried to activate the new equipment that was sent to me, but since I had waited more than 30 days it could not be done, that would have been nice to know. The tech support scheduled a MasTec technician to come out on Monday to install the receiver, and when he did, it shut down all of the other equipment. This happened on January 14th, 2019, and I have been without service since then, today is February 1, 2019. I have spent hours of my time either on the phone with customer service, tech support, customer loyalty, supervisors, managers from seemingly all over the world and no one in your company could fix the problem. I have had 8 MasTec or service installers at my home, 4 different people. They have tried to replace all of the equipment 3 different times with no luck. They told me they'd have to close the account and open a new one, did that and no luck. I foolishly drove to the corporate headquarters in Dallas thinking someone could help and nothing. I've been assured at least 4 different times that the service order was in and after 2 - 4 hours just unplug and reboot and everything would be fine. The final time was from your 800-403-3302 AT&T Exe. Complaints manager, he was am arrogant [censored] but assured me that because the work order was in that before 11:59 yesterday it would be up and running. I just called to cancel my account and was surprised to find out the account was already canceled. The total lack of communication and lack of accessibility to account information prior to being pushed up the food chain in your service end is ridiculous. I can't imagine customers that have regular hourly jobs could afford the hours of time I have wasted over the last three week jacking with this. A poor elderly couple would have stroked out by now.

I've been with DirectTV for many years. Since AT&T took over the programming, it's getting worse each month. Showing the same movies over and over, same series over and over which leads me to believe they are trying to force me to stream what I want to see and then charge me for that ability. I'm not getting what I pay for now. AT&T does not offer line speeds where I can stream, but I'm still paying their high prices for their service while those that have high speed line service get all of the benefits for the same price I'm paying. That is not right. If I can't stream because AT&T will not upgrade my lines then I'm not getting all of the benefits that I should get for the price I'm paying.
Reduce my bill if you can't provide me all of the services you offer through no fault of mine. I have always taken your premium packages and now I feel like I'm being taken advantage of. This needs to change or I will consider going to another service.

Ordered PPV event UFC 231. After ordering the event and seeing on the TV screen that the fight was scheduled to start at 9pm, I pressed it to record because I would not be able to watch it that night due to my work scheduled. When I got home, I looked for the recording but did not see it, so I called technical support and they tried to download the fight but could not due to some technical issue. So they sent me the replay of the fight and told me that they would have to charge me $64.95 but would also credit the $64.95 because I had already paid for the fight and also credit the $5.00 phone charge. They credited the $5.00 phone charge but not the $64.95.
When I tried to get some help, this morning 2/1/19 at around 9 am, they said they could not and would not help me because it was a legitimate charge. They obviously did not understand my problem or to stupid to figure out that why would anyone pay twice for one show.

I changed to DirecTV and was disappointed with the service and they charged more than advertised. I called to cancel 9 days in and was told I could cancel within 30 days with no penalty. I did so and returned the equipment. I then received a bill for $460.14 for early cancellation. I wrote a letter to customer explaining the situation and received an email stating they gave me a credit for $460. I then received a email stating they changed their minds and I do owe the money. It has now been turned over to a collection agency and my credit rating has dropped. I called the collection agency (Credence Resource Management LLC) and they were understanding but said I still owe the money. They said call DirecTV which I did and they were sympathetic but said I still owe the money. I checked the fine print on the contract and it never mentions that I only had 24 hours to cancel without penalty. I told DirecTV this and they said that is true. Any suggestions?

I called today on 1/25/2019 I was trying to give direct tv a chance to make things better and they just made things worse. Saturday 1/19/2019 I spoke to a number of reps about my service being shut off 2 days after I had payed my past due balance which was payed on January 6th. they said they were sorry and that my account was up to date and they would be by in 3 days to fix it and would email me when it was done. Never got an email, call or appointment date. I waited all week and nothing. they told me that I owed $90 on a separate account which apparently is my new "converted" account. First off I was never notified of this change via email or mail and my online account did not show these new changes. they also allowed my 60 year old father (who is not authorized to make decisions on my account) to add premium channels and renew my contract without my permission, leaving me with a higher bill without even knowing why and what was going on. I called today to see if I could get this situation fixed AGAIN but was on the phone with them for 2 hours trying to get them to fix my situation and all they did was transfer me to atleast 7 people and had to repeat everything I had told the previous person every single time. I asked to just cancel my account and the last guy they transferred me to was completely silent the whole time and every time I would ask for an update he would say "im pulling up your information maam" I have too many things to do to be wasting my time on the phone with people who didn't even try to help me or make things right when it was 100% their fault. I need them to compensate me for the $390 I just paid to reinstate my service and cancel that account their service is not worth it. I tried my best to work things out with them, I did my part.

Look I have been charged for the wrong package to start with also was getting charged for the movie channels that I got free for three months I called and told them bc they sent me an outrageous bill told them to correct it and I'll pay it so they offered me free movies channels again for three more months well I got my bill in again and they charge me for also the package I didn't agree to on the setup and then movie channels again then cut it off give me my direct to back and straighten my bill out and it will get paid it's your fault not mine it's not paid

My bill has been wron after 3 months in to my 2 year agreement. I get a diyanswer from everyone I've talked to, so frustrating. Now my service is off again for the 5th time. I've been able to reboot twice. Technician has been her 2 times just a week ago and now last night I got Error 775 again! This tv service sucks and I want out! I have never had worse tv service or customer service! HUGE MISTAKE! Will never recommend to my clients

After waiting two years, we received 4K upgrade in mid December 2018. MASTEC technician Mario came to install 12/22/18. Upon completion of work, he asked for a signature and informed me he did not install 4K boxes on the 2 TV's capable of receiving these signals because he did not have them on his truck. However, he would call back in the next week or so to swap out the two receivers. He never called back - I called Wednesday, January 16 to receive an update on the installation of the 4K service. Individual from DirecTV scheduled a technician for the next day. He arrived from Quality Installations this time, and told us he was here to work on any issues we have with the new receivers - had no indication from his work order he was to replace receivers with 4K service.
Text the company for an update using a text received closing last week's work order asking for an update. Received a text back saying Monday, 1/21 8-12 someone would be out. Noone ever showed up - text the technician from the 1/17 call asking for an update. Said they could not help without charging me for another upgrade. Received a call from a Justin at Quality Installations to confirm this.
Called Direct TV and spoke with Miss Kimberly - very nice individual that worked with me for 40 minutes but could not provide a means to upgrade both received to 4K since the ORIGINAL person I spoke with in mid December did NOT put this in their notes. After much conversation, she agreed to waive the fee for one and scheduled a technician for the installation process (this will be our fourth since December 22). She said regarding the other receiver, I could keep checking back to see when a free upgrade would be available. Wish me luck.

Complaint: I have contacted four Technical Support Specialists and none were able to solve my simple problem. I upgraded my TV to a larger one and found that my remote (with Direct TV small box) would no longer do all functions as before, necessitating use of 2 remotes. Agent #1 sent me a new remote (RC73) to replace my existing RC66X remote. It made no difference. Agent #2 thought that re=mote was defective and sent another. Same results. Agent #3 said they were the wrong remotes and sent me a new RC66RX, which also made no difference. Agent #4, 2 weeks into attempts, stated that my TCL tv set was not compatible with any of the remotes (so give up and settle for using 2 remotes). I then told my son about my nuisance problem and he looked it up online and found that entering code 10883 with the RC73 remote would solve the problem. It did and was so simple. The RC73 does everything now. Why didn't any of all those Agents know that solution? I spent many hours on the phone and at the TV with no agent knowing the solution. They obviously need more training. (Agents were #1 Frances in Philippines, #2 Melissa in Montana, #3 Sebastian in Costa Rico, and #4 Smiles in Philippines.) Do you want 2 new remotes returned? V. Oburg, Acct 5846782, [protected]@optimum.net

I been trying to get this correct for months - which is still showing a balance for $600 plus from the $1392 bill for 1 month of service.

When at work every time I pick up my cell phone it is linked to Directtv in which I no longer have service - have send emails to corporate and called and no response in regards to this due to I will not pay this bill -

I worked for AT&T for 30 years and the customer service is truly a disappointment and an embarrassment to be - I can no longer defend such bad service and my bill should have only been $58 dollars a month but have two accounts for me and no one will take the time to look into this matter any further -

And in the mist of another layoff - - TRUE DISGRACE>>>

I got direct tv and the tv would pause whenever it would rain or was windy but for 55.70 per month i could put up with it but after a year it was raised to 116.79 so I switched to comcast. now direct tv ts saying i had a 2 year agreement which i new nothing about and i am being charged a $220.00 fee for early termination and if not paid it will be taken out of my account.

I am a new customer. When they came out to install, they forgot to bring the correct equipment, specifically the dvr box. We set up another call for them o bring the box, but direct tv cancelled the appointment. I had to call in and reschedule another call. That service tech, no call no show... I had to call in again and reschedule again. This tech, no call no show... Then called me at 9:39 pm telling me he doesn't have the proper equipment to address my problem despite me being very specific every time I called. Mind you, they've mailed me three external drives all of which have failure errors stating incompatible devices. I am extremely frustrated with the poor customer service... No one cares... Multiple calls...

I have been receiving the 771 "no satellite" service. At 0730 I called to ask what was the problem was. The technician walked me thru the steps. Afterwards, it still wasn't working. She turned in an appt. 5 1/2 hours later the tech shows up only to say he can't fix it; it's a computer issue; not a technical problem. I called the 800 number, i've lost count on how many times. They directed me to "technical" department, I tried my best to explain that I had a technician here and he could not fix the problem. According to him it is a computer problem. Hung up 4 times; transferred 5 times, only to be hung up on; and placed on hold twice for more than 24 minutes at a time.

I do not want to pay for service I am not getting. The tv still isn't fixed! When is direct tv going to man up - tell it's customers you are having a computer issue; and that until that computer issue is fixed - we are not required to pay! And, since I don't see an address or a place to put my name - I feel this is going in a deep, dark, hole.

I have been a direct tv customer for 20+ years. Last june I started having technical problems. Tech sent about seven repair people to correct the problem. Then, my bill started going up even though i'v had terrible service. I was told to call back in december for a special rate — I did but there was no special rate offer. My daughter got involved and was supposed to have been called by a supervisor friday at 4:00. The supervisor did not call. Then, it was rescheduled for saturday at 11:00. Again, no call — my daughter tried to call and was on hold for about 45 minutes — finally hung up. I had been put on hold several times. Once I was transferred from the phillipines to mexico city. I am very disappointed on direct tv's service sincs att took over the company. Please have a supervisor call me asap. Otherwise, I guess I will have to cancel my service. I have tried to be nice and cooperative but am getting no help. Please call me @ [protected]

As of 1/8/19 dtv shut off the whole property because we are out of contract. Sagecrest was not notified at all. We have not had an install or fix dtv for 15 months now. We are shut down, my dtv was a free package because I promote the sales, it is off now. We have no one to get ahold of no one to talk to because we are out of contract, none of your customer service can not help us nor will they give me information on how or who can help us get our contract back. We need help, no tv. I have called 6 different numbers today 1/8/19 and not one customer service person can help or give me information on what to do?

NO STARS. TERRIBLE at best. I've been with Directv for 10 years. And since the merger with AT&T this has been the worst I have ever experience. There is no concern with solving any issues. I have a Directv receiver that stopped working at the end of November. The receiver started rebooting over and over never stopping. So I called Directv Technical Support on December 3rd hoping to resolve the issue. I was told that the receiver was bad and that they would send me a new receiver. A week goes by and I got one delivered. Not bad right? Nope! It turns out that the receiver delivered to me was not in the system so I can't activate it. Customer Service/ Technical Support, told me to send it back and the good replacement is on the way. So, week and a half goes by and still I have NO receiver. So here it is Christmas Eve and I call Customer Service again and was told that the last Customer Service Rep I spoke with put in the system for it to be delivered on the 31 of December. So the Rep I was on the phone with said she would change that so I should receive it by Friday, December 28th. So December 28th came and went. I figured I give the situation the benefit of the doubt seeing how it's almost New Years, the Delivery might be backed up. So I called on the 2nd of January, a Month later since the original complaint. The now Customer Service Rep insist that she don't know what happen to the previous order but she can see in the system that deliver for the new order is scheduled for delivery Thursday the 3rd of January. So I take her word for it. Thursday, Friday, Saturday, Sunday and now Monday evening still no Receiver. I call Customer service again and explain all this to them. I spoke with another person who barely spoke English and was told that she would have to call me back in 15 minutes while she talk to the back office to solve the issue. Twenty-Five minutes goes by and I get a call from Billing. This Rep has no clue why she's calling me. I explain the issue AGAIN and she tells me that she can't help me and she needs to get me to technical support. At this point I'm just frustrated and done. So I get transferred over to Technical Support and again I have to explain this story in its entirety AGAIN. The Rep then stated how he is sorry that this going on and he will look at the account and see what's going on. He puts me for about 15 minutes and comes back and tells me that he will have to call me back in 20 minutes while he talks with the back office. I told him that's what the last person said and when I got a call back it was from billing who then transferred me to him. And he's trying to do the same thing all over again. So at this point I know this issue is not going to get resolve. I ended the phone call and I'm here to voice my frustration. And to my surprise I see that I'm not the only one who is having unresolved issues. After ten years of service it's come to this. This AT&T merger is the worst thing that ever happened to a once reliable company. Needless to say I will no longer be begging for a replacement receiver, in fact I will be sending them the rest of their equipment and terminating my service with Directv. I hope this helps someone who is having the same problem or someone who is thinking about doing business with the New Directv.

Is there any way to go back to the previous program grid we had before? This new grid is hard to use, recorded programs are not on the list sometimes, when I'm checking my recorded list it changes on its own and goes to something I have not clicked on!? Other problems too! The old grid was way better than the new one! Other people I've talked to have the same complaints!