Menu
For Business Write a review File a complaint
DJM Suspension Customer Service Phone, Email, Contacts

DJM Suspension
Reviews and Complaints

www.djmsuspension.com

Learn how the rating is calculated

1.8 6 Reviews
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

DJM Suspension Reviews 6

ComplaintsBoard
B
Verified customer This review was posted by a verified customer. Learn more

DJM Suspension Upgrade Your Truck's Suspension with DJM Suspension: Quality Parts and Exceptional Customer Service

These guys at DJM Suspension are the real deal. They're a small family owned business, but don't let that fool you. They've got some quality parts that are sure to make your truck ride like a dream. I've been using their parts for years now and I wouldn't use anything else.

Their website, djmsuspension.com, is easy to navigate and has all the information you need to make an informed decision about which parts to buy. They've got everything from lowering kits to control arms to shocks. And let me tell you, these parts are top notch.

One thing I really appreciate about DJM Suspension is their customer service. They're always willing to answer any questions I have and they really go above and beyond to make sure I'm satisfied with my purchase.

I've recommended DJM Suspension to all my friends and family who are looking to upgrade their trucks. And they've all been just as happy with their purchases as I have been.

So if you're in the market for some quality suspension parts, look no further than DJM Suspension. You won't be disappointed.

Read full review of DJM Suspension
Hide full review
ComplaintsBoard
C
Verified customer This review was posted by a verified customer. Learn more

DJM Suspension Real Deal Suspension: My Experience with DJM Suspension

Yo, so I gotta say, DJM Suspension is the real deal. I was looking for some sick suspension for my ride and stumbled upon their website, djmsuspension.com. Let me tell you, they got some dope stuff. I was a little confused about the shipping situation, but Kathryn hooked it up and explained everything to me. She's the Canadian Shipping queen, for real. And with all the craziness going on with Covid, it's nice to talk to a real person who knows what's up. Shoutout to Kathryn and DJM Suspension for keeping it real. Rich out.

Read full review of DJM Suspension
Hide full review
ComplaintsBoard
M
Verified customer This review was posted by a verified customer. Learn more

DJM Suspension Disappointing Experience with DJM Suspension: Delayed Order and Poor Customer Service

I gotta say, I'm pretty disappointed with DJM Suspension. I ordered some beams from them way back in November, and it's now been months and I still haven't received them. I've sent them multiple emails asking for updates, but every time they just give me some excuse and tell me it'll be another two months before they can ship my order. This has happened four times now, and I'm starting to lose my patience.

Honestly, I wouldn't recommend buying from DJM Suspension. I mean, I gave them a one-star rating, but honestly, they don't even deserve that. If there was a zero-star option, I would have chosen that. This is just a really frustrating experience, and I wouldn't want anyone else to have to go through it.

I mean, I get that sometimes things can get delayed or whatever, but this is just ridiculous. It's been months and I still don't have my order. And the fact that they keep pushing back the shipping date just makes it even worse. I don't know what's going on over there, but they really need to get their act together.

So yeah, if you're thinking about buying from DJM Suspension, I'd say think again. There are plenty of other companies out there that actually know how to get things done. Don't waste your time with these guys.

Read full review of DJM Suspension
Hide full review
ComplaintsBoard
T
Verified customer This review was posted by a verified customer. Learn more

DJM Suspension Poor Customer Service and Communication: My Experience with DJM Suspension

I recently made a purchase from DJM Suspension and was excited to receive my parts. However, two days after my initial purchase, I received an email from the company stating that there would be a two week delay. I responded to the email, thanking them for letting me know and saying that I was okay with the delay.

Unfortunately, a month went by and I still had not received my parts. I decided to reach out to the company via email to inquire about the status of my order. I waited a week and did not receive a response, so I sent another email with the same request. Still no response.

After waiting another week, I sent yet another email expressing my disappointment with the lack of communication. To my surprise, I received an email response accusing me of lying and stating that they never leave customers hanging. They also informed me that my parts would be shipped the following week.

I was put off by the rude customer service and the lack of concern for my situation. The emails I received became increasingly rude throughout the day, which led me to cancel my order and request a refund.

Overall, my experience with DJM Suspension was not a positive one. The lack of communication and rude customer service left me feeling frustrated and disappointed. I would not recommend this company to others.

Read full review of DJM Suspension
Hide full review
ComplaintsBoard
R
Verified customer This review was posted by a verified customer. Learn more

DJM Suspension DJM Suspension Review: Poor Customer Service and Products Don't Deliver Promises

I recently came across a video on YouTube that strongly endorsed the 4/6 drop on a 2005 Sierra, and I was intrigued. I had built this truck from the ground up, with everything brand new, including custom paint and the exact wheels and tires I wanted. Before buying the bottom A arm/c notch kit, I talked to the tech guy about the setup, and he assured me that I wouldn't have any rubbing or problems. To be extra cautious, I also bought the upper A arms and shocks all the way around.

I had the kit professionally installed, but to my dismay, the truck did nothing but rub on the front tires and cut my new tires. The shocks I bought with the kit also bounced too much in the front, making it undrivable. I was extremely disappointed and frustrated, and I called DJM Suspension first thing Monday morning to explain the problem.

Unfortunately, the tech guy I spoke to was short with me and acted like I was bothering him. I was taken aback by his attitude, especially since I had trusted his advice when purchasing the kit. The company didn't want to work with me or take a restocking fee, which only added to my frustration. If I hadn't talked to the tech guy beforehand, I would have assumed the problem was all on me.

I have dealt with suspension companies before, and I have never experienced such poor customer service. I spoke with Kathy, who I believe is a manager, and she was no help either. All I know is that I would advise anyone to stay away from this company. Their customer service is terrible, and their products don't live up to their promises. I should have stuck with the suspension companies I had dealt with before.

Read full review of DJM Suspension
Hide full review
ComplaintsBoard
L
Verified customer This review was posted by a verified customer. Learn more

DJM Suspension DJM Suspension Lowering Kit Review: Beware of Faulty Ball Joints

I've been running my own body shop for over 40 years and have worked on countless custom vehicles, including many lowered S10 pickups and Blazers. Recently, I decided to give DJM Suspension's lowering package a try on my own 2002 S10 pickup, which only had 40,000 miles on it. I was initially impressed with the A-arms, which looked nice and had grease zerks on all the bushings. However, I was disappointed to find that the ball joints had none.

After installing the kit and getting it aligned twice, I still couldn't get the correct caster set. The truck also rides very rough compared to other brands, which is something to keep in mind. This morning, I took the truck out of storage for a little drive and hit a small bump about a mile from home. Unfortunately, the driver's side ball joint came apart, causing me to skid down the road and off the shoulder. Thankfully, I wasn't driving at 55 mph, but it was still a scary experience.

I told my friend about what happened, and he reminded me that his DJM Suspension kit had also caused his ball joint to come apart, along with the shock mount. Now, I'm facing a tow bill and the prospect of having to pull both ball joints out because I can't trust the other one. Alternatively, I may have to replace both control arms altogether.

Overall, I'm sorry to say that I think QA1's might be a better option. If you do decide to go with DJM Suspension, make sure you check out your replacement parts very carefully before putting them on. It's not worth the risk of having something like this happen to you.

Read full review of DJM Suspension
Hide full review

DJM Suspension Complaints 0

Looks like DJM Suspension has no complaints yet, which is great!

However, if you have something to share with the others, you can write a complaint

Leave a complaint
Subscribe to receive notifications of all new customer feedback

If you represent DJM Suspension, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

Is DJM Suspension Legit?

DJM Suspension earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: DJM Suspension stands out for their exceptional legitimacy, according to ComplaintsBoard’s detailed analysis. This highlights DJM Suspension's reputation as a trustworthy leader in their field. Customers can rely on DJM Suspension's services, assured they're dealing with a highly reputable and fully legitimate company.

DJM Suspension has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

DJM Suspension has claimed the domain name for djmsuspension.com for a long time, which suggests that the website is established and has a history of being in operation. This is a positive sign, as it indicates that the website has been around for a while and may have a reputation to maintain.

Djmsuspension.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Djmsuspension.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Djmsuspension.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

About DJM Suspension

Screenshot DJM Suspension
DJM Suspension is a leading manufacturer of high-quality suspension components for a wide range of vehicles. With over 30 years of experience in the industry, DJM Suspension has established itself as a trusted name in the automotive aftermarket.

The company offers a comprehensive range of suspension products, including lowering kits, shocks, struts, control arms, and sway bars. These products are designed to improve the handling, performance, and appearance of vehicles, making them more enjoyable to drive and enhancing their overall value.

One of the key features of DJM Suspension products is their high level of quality. The company uses only the best materials and manufacturing processes to ensure that its products are durable, reliable, and long-lasting. This commitment to quality is reflected in the company's warranty, which covers all of its products against defects in materials and workmanship.

In addition to its high-quality products, DJM Suspension is also known for its exceptional customer service. The company has a team of knowledgeable and experienced professionals who are dedicated to helping customers find the right suspension components for their vehicles. Whether you're a professional mechanic or a DIY enthusiast, DJM Suspension has the expertise and resources to help you get the job done right.

Overall, DJM Suspension is a top choice for anyone looking to upgrade their vehicle's suspension. With its high-quality products, exceptional customer service, and commitment to excellence, DJM Suspension is a company that you can trust to deliver the best possible results.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. DJM Suspension Contacts

  2. DJM Suspension phone numbers
    +1 (310) 538-1583
    +1 (310) 538-1583
    Click up if you have successfully reached DJM Suspension by calling +1 (310) 538-1583 phone number 0 0 users reported that they have successfully reached DJM Suspension by calling +1 (310) 538-1583 phone number Click down if you have unsuccessfully reached DJM Suspension by calling +1 (310) 538-1583 phone number 0 0 users reported that they have UNsuccessfully reached DJM Suspension by calling +1 (310) 538-1583 phone number
  3. DJM Suspension emails
  4. DJM Suspension social media
  5. Andrew
    Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 15, 2024

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.